RoyalOak Furniture Complaints & Reviews

So, they came and assembled it yesterday. The table is broken!! FML!!

Hi,
I had ordered one TV stand and they were supposed to deliver in 2 to 3 days, but they didn't delivered, on 6th day in the evening they had called that they wil delivering it tomorrow, when I enquired why it is taking time there was rude reply from the man talking with me, and he finally told he will get back to me. Then after 5 minutes one person from showroom I think it's sales person Named Mr. Vadilee had called I asked the same question he said they wil be delivering by tomorrow I asked him what time, he said rudely there is no time limit it can be 2, 4, 6 anytime when I requested him to get it delivered in the morning he said rudely it can't be done he said if you want take it or leave it, I told him I wil cancel the order he told no issue, and told he wil give a call back from his manager the next day 10.30 Am which he didn't do. The response from staff to costomer is very rude. They don't have time sense. I really won't buy any product in Royal Oak again, and won't recommend anyone to buy any product there. Very very very very very bad response.

i request everyone not to buy in royal because i have never seen such a pathetic and rude way of handling customers [email protected]royal oak team I have tried my level best to explain my situation to you that I dont want this damaged product.but still you dont come forward to replace it.Whats the guaranty like if sit in other chair and if it gets broken?Will you be responsible for my hospital expenses?

Royaloak Furniture — Recliner with defect

I don't know how they are surviving after so bad customer care. They are not ready to replace defective product and one has to follow up a lot even for repair.

Royaloak is like first n last experience shop. Hometown @home looks better now. If someone still wants to buy from Royaloak, insist for payment after delivery n installation.

thank you Ameen. I saved money by not buying recliner from them after reading your review. I actually liked one recliner and decided to buy from their store in outer ring road, banaswadi.

Sofa was not yet fixed

I had purchased Geneva sofa on 15.05.16 and sofa was delivered on 16.05.16 with package and still not installed.

Even after 3 times I called customer care it's not done.

preform invoice no.[protected] DTD. 15.05.16.

Regards
Shreekar

I bought a cot (Sydney Queen Bed2) and a mattress (Kurl-On Mattress - AAR ARMESH) from RoyalOak - World Furniture, Marathahalli on Saturday, 26th April, 2014. It got delivered to my address on Sunday, 27th April. And their technician came over to my place to assemble the furniture on Monday, 28th April. After that on Tuesday, 29th April when was just about to use the cot/mattress I realized that the mattress is torn from one side. I couldn't use it. I lodged a complaint regarding the mattress to RoyalOak the very next day, on Wednesday, 30th April. The whole day went by, they did not respond to my problem. When I called them up in the evening to know the status of the complaint, they informed me that 1st May is a holiday and they will be able to do anything on that day and on 2nd May they will be able to let me know any updates regarding it. So as discussed I myself called them up on Friday, 2nd May to know the status of the complaint. They said that they are about to lodge a complaint with "Kurl-On" (manufacturer) and then Kurl-On will decide what action is to be taken. I told them that I am not going tolerate any more of this and I need a decision on that day itself and an action needs to be taken by the next day (Saturday, 3rd May). On Saturday, 3rd May, I called up "Kurl-On" for the first time and came to know that the complaint has been launched at their customer care that very same day (Saturday) and they need 2 days of working time, hence they will not be able resolve the problem before at least next Monday. I again called up RoyalOak once again, and asked them what exactly is the status and also informed them that Kurl-On has informed that they are not going to do anything before Monday. Then they said they will call me up that day only and give me a confirmation on the issue. That same day (Saturday, 3rd May) I got a call from them and they informed that my issue will be resolved by next Friday (i.e., 9th May). I agreed to that and waited for one more week. Then on Thursday 8th May I called them up to know what exactly they are planning to do and when. Then they transfered the call to somebody who is just below the director level of the company, and he informed that my problem is going to take few more days of time and they will resolve it on Wednesday, 14th May. I clearly said "I have been waiting for last 15 days for this problem to get resolved and now you tell me to wait for more 5days?" And I also said "I can accept that with only one condition, that you will have to give some compensation for making me wait for this long. or else they should do it by next day i.e., Saturday, 10th May". They clearly informed me that they will not be giving me any compensation and they will not be able do it before Wednesday, 14th May.
I need some help. Please help me get them resolve this asap, since I am sleeping along with my family on the floor beside a new cot and defective mattress kept aside, which is very frustrating itself. And the cutomer care guys always hangs up my call everytime saying "sir give me 2 minutes we'll call you back" but I never get call back from them. Please help me out to sew them for this.
Name of Shop: RoyalOak
Ph. No.: [protected]
bill no.:[protected]
bill name: Ashmita Bhattacharyya
Product: Kurl-On Mattress AAR ARMESH
Date of Purchase: 26/04/2014

Hi, I am too facing the same problem. Just now came back from their office. They promised me to refund and soon after they called me they are not going to refund the money. I am sure there will be plenty of such cases. Would like to discuss on the matter with you in detail. Also, I am planning to file the group complaint which will be more effective. If possible please contact me at kawaljeet_singh <at> rediffmail <dot> com

I too had the same problem with royal oak. Its a fraud company please avoid it.

Guys, were your complaints resolved?

https://www.consumercomplaints.inroyaloak-furniture-incompetent-and-near-fraudulent-service-c1357372

This is to inform you that you given us a defective piece . Your dinning table is not italian marble but some coating on top ..first of all your table came damaged then after repeated calls and reminders you had replaced ..but just after 10 days the chairs have started getting worn out ..we dont want this defective and substandard item which has costed us 82 thousand..kindly refund us our money and take this table ..else we shall aproach the consumer forum . Your early action on this shall highly be appreciated. kindly make arrangements to take back this table and refund us our money

i have been reaching your contact center but in vain.
vishnu chopra from brigade

[protected]

Mr. Vijai Subrmanium kindly take note of this on a serious note

Same case here. From May, I tried to communicate with the customer care but they are disconnecting my call repeatedly and not responding to my mail.Purchased a coffee table on April. After several follow up, they mailed me to cancel the product as they are unable to deliver the product. I cancelled the order on May. From then, they are not responding. Also they have flushed all the details including my login and order # from their database.

Fraud company. Please help me to log a consumer complain.

Purchased a bed of Royal Oak brand from Amazon. Has constant creaking sound which Amazon was unable to resolve and asked us to contact local vendor. We called the Royal Oak executive who promised to fix it and charge us 600/- for it. They couldn't resolve the issue but still charged us 600. When I asked for a service invoice for 600/- they promised to mail me. I paid it and now they are refusing to provide an invoice. They are running a black money business by collecting money and not providing a bill

Yes even this was very fraud company and they don’t do what they promise, If we want to buy anything from Royal Oak either we should be very rich or we should be some politicians. They said me that they will send me technician to fix by bed as it was just one month old and it started wobbling to fix that they careless for the same

Same case here.. they did same with me. I purchased online and i jave all proof. Customer service also not picking up calls. Royal Oak is a brand but these guys are making money like this way. And saying we are brand

Same here. We are sending them legal notice with all annexures. If you want to file a group complaint with us in consumer forum, please email sen dot jhuma at gmail dot com. They have been indulging in unfair trade practices and on top of that their agents are calling us up and harassing ever since we have intimated that legal action will be taken. We are contemplating criminal case as well for criminal intimidation.