RoyalOak Furniture Complaints & Reviews

Hi,

My registered # [protected]. I was told that the installation will happen by today 3rd April. I had called the cx support 3 times and was also given a tech phone # (Ramana).Called the tech and he informed that he is at work and can come only tmrw. we are working and cannot afford to take leave again.

Customer support sucks and false info were shared...

Order via, Paytm Order ID :[protected]
Royal Oak. Royal Oak Berlin Entertainment Centre Dark Finish
Your transaction is successful.
Product Delivered, but not installed,
Call center no response.

Very bad service from both Paytm and Royal oak.

Shipped From
hng retail private limited
1210 2nd floor 100ft road indiranagar banglore 560038
Bangalore, Karnataka - 560038...

Invoice no[protected]
Billing date 6 Feb 2017

I had purchased Recliner Sofa set and a Dresser. Sofa got delivered and installed with no issues. However, the dresser has not yet, waiting for delivery since close to 2 months now.

Issues reported by Company are;
1. Incorrect billing of wrong dresser
2. Correct dresser is out of stock
3. Requested for display piece with discounted price.br...

I bought my bed from them and they delivered cracked and defected item.

After that starts the pathetic process
they have policy of no refund
they have policy of no exchange, , they say if its minor defect they will not replace the item
and they will decide if it is minor defect or not.
all defects will be minor defect according to them

now u keep sending emails and calling them nothing...

We purchased a MILAN shoe rack from Hosur Rd, Roopena Agrahara, Bommanahalli, Bengaluru, Karnataka 560068 on 4th march, 2017.The installation guy opened the box before installing it and he found that the piece is damaged, full of scratches and looks old.we asked him to stop the installation and replace the product.He said manager will call about it.we did not receive any call from any manager of royaloak, instead we have been chasing them...

This is with respect to the installation of the furniture purchased from Royal Oak, Banaswadi, Bangalore.

SO No.[protected], the date of purchase 06/03/2017.

The furniture was delivered on the 9th of March, 2017, however the installation which was promised on the 11th of March 2017 (confirmed by the Royal Oak call centre by Ms. Malashree and Mr. Saravanan R). However even after repeated follow ups and request...

I had purchased 3+2+1 grand recliners from Royal oak on 18th Jan 2017.
I was told furnitures will be delivered within 3 days and it will take another 3 days for installation.

Royal Oak could NOT maintain their timelines. I was told the furnitures were damaged during transport and they will send new. However same damaged furnitures were sent 2 days later. The leather was torn and had alignment problems.
On raising...

I ordered a Barbie desk/chair more than one month ago, but till date it was not delivered.
Order no is [protected].
After continuous follow up the same answer that we will be delivering soon.
last week I asked for refund, they told they have initiated the same.Till date no news of the refund.
Seems they are fake and just fooling poeple.

I am planning to lodge an FIR against them.
Please...

Order Number : [protected]
I had ordered online from https://www.royaloakindia.com a " RoyalOak Victor Dining Set with Four Chairs" by making full payment of invoice amount of Rs.14, 900/- on 22 Jan 17. The scheduled delivery date was 03 Feb 17 and assembly of product by 06 Feb 17. How ever till date (13 Feb 17) the product is not delivered. They don't answer calls too. Such unprofessional deviations from scheduled delivery dates...

We had ordered a dining table on 27th Dec 2016, on regular follow up they keep changing the delivery date saying some quality reasons. Now they don't answer our calls too and the emails sent by them have been requested everytime. We have paid the entire invoice amount in advance. I have lost hope of delivery, hence seek for reversal of the amount paid. We look forward for intervention and block their licence for selling any products. Customers...

Bought 3+2 recliners in oct 2015. Within 2 years, leatherette started peeling off. Poor quality material. Went to bannerghatta road to complain. They are not at all interested to listen & directed me to royal oak customer care. Instead of resolving issue, customer care suggesting to get paid service. Dealers fooling customers in the name festival discounts....

I have placed an order on 24th Dec, 2016 on the Royal oak online site, which while placing the order shows the estimated time of delivery as 8th Jan, 2017. The order is still not delivered and when i contact customer care they dont have the exact date on when will it be delivered. Even after repeated call to customer care there is no concrete answer from them. I want to know the exact date on delivery and why there is a delay....

Hi Team,

Order Number : [protected]
First of all thank you for delivering the product but as discussed in few chats earlier they already updated that i have to arrange an assemble person by my own and they told that they will reimburse my assemble charges of RS 450

But till now i didn't receive any update from your side regarding reimbursing amount.

could you please let me know when...

I had ordered an Iris Queen bed on 25th December, 2016 from the RoyalOak showroom (World Furniture) in Kadubeesanahalli, Bangalore and received it on 27th December, 2016. When the bed was assembled, I pointed out to the technician that the hydraulic top is not closing completely to which he replied saying that it should fix itself within the next 3 -4 days. I waited for more than a week and since the above issue was still persisting, I raised...

Dear sir/madam,

I am sorry to inform that two furnitures (1 tea table & 1 dining table) which i purchased on 7th and 9th feb 2016 from royal oak - hosur rd, roopena agrahara, bommanahalli, bengaluru, karnataka 560068. They got damaged as the wood in their legs got cracked after they were soaked in water for half an hour due to water clogging at my home.
I had high regards for royal oak furniture and did not expect it...

Let me start by telling Royal Oak offers the most pathetic service..I had ordered a furniture and it has been 13 days since I have not got my delivery and assembly done.Everytime we call the branch the response is far from being professional .There is no concept of escalation.It's better that we return the order and hope that they will refund the amount.To all the friends who are reading this I would say please refrain yourself from buying...

I purchased a royaloak amber computer table with honey brown finish - 1.2 m on 28th december 2016. At the time of payment they said it will be delivered within 48 hours. Since then they haven't called or contacted me. On calling the customer care they said they will not deliver the table, and now they are not responding about the refund.
Customer care number : +91 [protected]
Branch : mrh
So no :[protected]
Tin no...

After taking the full payment of the product they said they dont have the product currently and will come in 10 days. Post 10 days i called up to check if the product delivery status and they said they have already delivered it.

I called up the customer care asking for the reason for such wrong statement and post escalating it to the store manger said that i can go anywhere and complaint and he doesnt care.

Please...

Im dilip .. im really sorry for posting wrong ... i know i was not professional but .. i was panic that were ill loose my salary... Royal oak hr were help full to me .. and they made sure that they will credit my salary ... and im happy and i request to forgive me for posting wrong ... and I have mentioned and resolved .. ... I'm really sorry for wat I have done...

I'm arun .. n dilip n ganga .. we were the employees of royal oak furniture company banaswadi. . We were working there ... for the pressure issues we need to resign .. while resigning the job they told us .. we will give u on the proper date... but it's hardly 2 months we resigned .. we did not get our salary ... they keeping on giving us reasons .. stating that we are checking with accounst department. ... n still we did not get our salary...