RoyalOak Furniture Complaints & Reviews

Hi team,
I had purchased the 1 hydraulic bed from royaloak on june 26 2017. Its installation was done incorrectly. The piece of furniture is fixed wrongly and the fix is loose as well. All they had to do was send the same person and get it corrected. But they are denying to accept and even register the complaint. I have been trying to get it done from 2 weeks. But they dont respond. I want someone from the royaloak furniture to get...

I had ordered coffee table through royal oak website on 22 march 2017. After so many follow ups via calls i received on 20th may (Nearly two month), when i open tat parcel, glass was totally broken into so many pieces. Later i called to customer care and sent the mail with the attachment of that pics, now the customer care numbers are changed and i sent so many mails but no response yet now....

Dear royal oak team
With reference to the last mail for the cancellation request [protected], it was previously mentioned that it will take 5 to 11 working days which had already passed and after continuous follow up it was again mentioned that the refund will be reflected by end of 3rd week of june but till now it had not been reflected in my account. Please provide me a reference of the refund being initiated so that i can get a confirmation...

I made an online purchase of center table) on 3rd may march 2017, from the website of royal oak furniture (www.royaloakindia.com). full payment of rs.8990/- was paid by credit card at the time of booking and the receipt/confirmation of my order was received by return mail from the company having order ref no. [protected] dated 31.03.2017, with estimated date of delivery 2-3 weeks from the booking date. For more than 50 days they kept on...

I have booked a royal oak geneva entertainment unit with dark finish on 24 april 2017. Suppose to delivery with in 10 to 12 days. But the product was delivered on june last week. But till now not installed. When enquired i have been advised to arrange local carpenter and they will reimburse rs.400.00. The local carpenters are charging rs.2000 to rs 3500.00 to install the product. I did not get any reply for the same. I request you to take...

I made an online purchase of tv stand (Model name – royal oak moscow tv stand with honey brown finish) on 31st march 2017, from the website of royal oak furniture (www.royaloakindia.com). full payment of rs.6500/- was paid by credit card at the time of booking and the receipt/confirmation of my order was received by return mail from the company having order ref no. [protected] dated 31.03.2017, with estimated date of delivery 2-3 weeks...

I bought a dining table from Royal oak in the month of May 17. It is a dining table with a bench. The product turned out to be so weak that it developed cracks within a month. I lodged a complaint with the customer care. After 5 days a technician came to repair the product. However the replaced product had a very low quality and had a complete local finish. The color did not match the color of the original product.

I raised...

I am swapan kr goswami. 30 jun 2017 i bought one royal bed from royal oak shop marathalli. 2nd july the bed was delivered to our house. Today is 8th july 2017 but still no technicians came to install it. Everyday customer care told that today technician will come but everyday they have been fooling me and told lie. My registered number with royal oak is [protected]. This is really very disappointing and disgusting thing. Please take an action...

I have placed an order for a 3-door-book-shelf on 8-Jun-2017 online with an order number [protected]. While placing the order, it has shown an estimated delivery within 20-24 days. Now, its almost a month and i have not received any response. I would like to know the status of the delivery and if it is going to take some more time, i prefer a refund....

I had purchased a Milan TV stand from the showroom located on Bannerghatta Main Road on 30th June, 2017. The product box was delivered on 2nd July. Since then I've been waiting for installation of the same. Everyday morning I've been speaking to customer care and they're promising to send the person but till date no one has come. Since yesterday they have started to hang up my phone as soon as they find out that it's me who is calling.br...

I ordered two tables on April 10th. Order Number is [protected]. They kept me on waiting for months as its coming, and ultimately couldn't deliver sue to shipping damage or something. They offered something else which I dint need; ultimately wrote me email for refund by 27th June. Still waiting, no refund. Now they are neither responding by email nor picking up phone. Need help....

We purchased a Dining table (Seshan wood) which was damaged and sent a service engineer and repaired it. I am not sure how can they send a product without verifying the quality and condition. We paid a lot of money and get annoyed by seeing the damaged piece.The same damage was there in the display piece also which was available in the showroom and they assured that the issue will not be there for the new piece which will be delivered but...

I have order the sofa from this store after 3 months they don''t delivered it, they don't pick up their phone and they refuse to refund the money! They are stiller, don't buy from them ! The order was for 37.000 this is case for police ! Order Number: [protected]. How long I can wait. This is ridiculous....

Purchased one coffee table on 18th April worth 4990/-. After 1 month, they have sent a mail to cancel the order and told they will refund my money within 7-11 days as they were unable to deliver the product. I cancelled the order on 23rd May. But after several emails and calls, they are not refunding my money till date. Also they are disconnecting my call repetitively now after getting the details from me. Also giving fake customer care numbers...

We had placed a royaloak milan crockery cabinet order of product online with order number and date order number:[protected]
Order date: 01 june, 2017. We have not yet received the product and we are unable to track the order as royaloak website has crashed past 15 days and the royaloak customer care is not receiving our phone calls past 10 days.

I have attached the order details for your reference....

On Jun 6, 2017 15:46, "RoyalOak India" wrote:
Dear Mr. Subhrajyotsna,

We sincerely apologize for the inconvenience caused against order ref [protected] we request you to treat this incident as an exception as we constantly strive to provide the best of service for our valued customers.

We understand your concern, however the cancellation process was delayed from manufacturer, hence the order was cancelled...

Hi,
I have ordered tv unit(order no:[protected]) on 9th may 2017 from royaloakindia.com and was expected to deliver on 26th may 2017 but haven't delivered yet. I did multiple follow-ups to royal oak over email and phone, Most of time they didn't responded and sometime responded saying "we are working on it and will send you the status soon" but haven't responded further. Also when asked to refund the amount they are saying it's...

I had gone to the royal oak marathalli branch on 19th june 2017 and purchased a tv stand and did the full payment.
It was told to me that i will receive the product by 20th june and installation by 21st june,
But to my bad, the delivery happened on 22nd june and from that day everyday im chasing for the installation.
Everyday day i'm going to the royaloak marathalli, and asking for the installation, the executives with...

In continuation to my complaint related to 3+1+1 sofa, in another issue after so much of request technician came to install the coffee table, but sad they have not installed it properly because they came with incorrect hardwares (Longer length bolt visible outside) and somehow fitted. Also bottom wooden platform edge is in damaged condition. I request you to please forward this complaint to royal oak furniture with expectation of resolving...

I have booked VITA Sofa 3+1+1 on 19th June. Payed full amount on same day with assurance that the product will be completely delivered within 3 days. Third day the boxes with unassembled product is dumped in my house, but since then till today no one bothered to come for assemble it nor Royal oak bothered to ask whether the order is done completely. It's really pathetic to see such irresponsible approach from Royal oak. I have big hesitation...