RoyalOak Furniture Complaints & Reviews

One of worst customer service i have ever experienced. Customer service representatives are very unprofessional and they are just directing us to contact the store and disconnecting the calls without any resolution. Very bad experience, purchased blooms mattress along with pillow on 01 jan 2018 from kadubeesanahalli showroom. Only the mattress has been delivered till date and not the pillows. Now they are directing me to go to the store to...

Team,

I purchased 2 sofa - 2 seater Logan from your Indiranagar store. Delivery was made on 4th Jan 2017.

At the time of placing the order I was told that the length of sofa is 60 inches but it is coming to 56 inches after the final delivery which has completely destroyed my look of the room.

I need the replacement of this with 3 seater logan sofa. The sofa is wrapped at my home like that only.br...

I bought a wooden dining table from royal oak store, electronic city, bangalore. After the installation we found that the product looks shabby and old with multiple scratches. The chairs are more pathetic. The metal back-rest is rusty and looks bad. I complained the customer care and they denied to send anyone unless i send them the photos in email!! After tackling much rude customer care finally some one came to inspect and told that it...

I had ordered 2 leather sofas. Order number - roy002128
One of the sofas was received in damaged condition. The leather in the bottom of the front side of the sofa was badly ripped. Installation person who came did not complete the installation on account of the damage.

The next day another set of people came and tried to repair the product. They stretched the leather manually and re-stapled. Since the leather was...

They have delayed the olive sofa delivery by almost an year and now when i requested to process my refund, there are deducting ~10% of the monies since this was emi scheme, which again was pushed by royaloak sales folks.. I don't think there is any sense into this since the mistake is on royaloak side for the delay and not showing any customer centricity will not go well in the long run!!...

Hi
This is veeramani
Regd no: [protected]
Order roy001925
Fedex no:[protected]

Committed date for instalment is 1 dec 2012.

Till now no one came for installation inspire of following several times with jayaprakash, +[protected]

1. Inspite of several follow up, no one has come for the installation.

2. Commitment date was 1 dec. Today otherwise is 26th....

Unhappy with the customer service / management - overall

Dear officer in charge

Writing this email with complete regret

Last sunday i had purchased 3 furniture’s from royal oak one of my favorites furniture hubs in bangalore.

Solid wood/sheesham – tv stand – drawer is not working
Solid wood/sheesham - sapphire dresser – installation completed
Solid wood/sheesham...

This is regarding sales order so no : [protected], purchased directly in store, mysore road, royal oak, bangalore - 560060, on december 3rd.

This order was cancelled and a refund was initiated by the store associate.
Its been more than 2 weeks and still refund amt not received.

Please look into the matter and do the needful.
Contact# [protected]...

I bought a tv unit from royaloak bengaluru on 30th june. After a month of buying i saw the tv unit was covered with fungus.. I filed a complaint with royaloak customer care, the technician came and cleaned the furniture four times with some chemical but the problem is not resolved.

Now whenever i call customer care they never pick my calls. And if i go to thr store to file a complaint the manager goes and hides away.
br...

My reg no is [protected] (To track order). I have ordered 2 items from royaloak banaswadi 2 weeks back and still not got deleviry for it. I have called many times and still i dont have a date for the order. Can you please escalate it and give me a date? I am tired of calling so many times and customer care said i will get a call but i never got a call from branch manager or warehouse etc. Please escalate it and give me correct information....

Its one of the biggest fraud regarding lara recliner sofa (3s +2s) with selling price and mainly they announced bigest fraud offers with day by day. Example for lara recliner during 3/12/2017 selling price displays about 59993/=56 in thats day i was buyed the same product for rs 59993/=56 from royal oak, shakar nagar, bangalore but now for same product (From last week to till today《11/12/2017》) selling price announced is rs 52500/=00......

Hi all,

My name is rajeshkumar, i am regular customer for indiranagar branch royal oak bangalore.

I suggested my brother (Ashokkumar) to buy cot and books rack from royal oak

My brother purchased (Royal oak koramangala branch) cot-4nos and book rack-2nos on december 3, 2017-order no:#[protected]

While purchasing i strongly told to do installation before friday (Dec 8, 2017), coz guests...

I bought a 3 +2 recliner sofa from royal oak for my new house. I see there is a small black patch on the center seat. This is really miserable. I paid 1 lakh and you delivered a damaged piece. This is not expected from royal oak which is a branded shop. This is really sick and disgusting. How can you deliver a defective piece. Call me immediately. This is very upsetting and irritating...

I had bought bunch of furniture from royal oak from bannerghatta branch and yesterday for the first time i opened the plastic cover from mattress and i found that mattress has been damaged. This is the second i am giving the complaint. And if this is the kind of product being delivered to customers then i am sorry i may not recommend royal oak to anyone. And i want the replacement and pickup to happen on the same day...

Dear sir/madam

I am prashanth r, booked a king size coat in mysore road royal oak showroom and have received but while delivering the material, delivery boy dropped the one part of coat and it has been damaged, same has been check by your technician who has come to fix coat,

So kindly check the photos and replace the same immediately.

Hope u take care of the thing immediately without fail br...

I'm still waiting for my sofa it has been almost 6 months from the time i ordered it online.
Today i talk with someone on you customer support line and they told me they don't have my order.
How it is possible you take money, you don't deliver for almost 6 months the order and you refuse to refund the money!
Should i make complain to the police so you can send the sofa or refund?
This is ridiculous and your company...

I have ordered and booked the furniture worth 1 lakh on november 1st and above and i have given in to understanding that will be delivered and installed with in 9th of november.

But nothing is done, our customer care is useless, store manager are iressponsible.

I have order the furniture in the view of some family function on 10th but my family function went with out furnitures in my house, i am so embarrassed...

Sofa set was purchased on 29th oct, 2017.
Delivered on 30th oct, 2017.
As per royal oak, installation has to be done within 72hrs (3 days) after delivery, but it’s been 1 week, no one from royal oak has visited for installation.in spite of repeated calls to cc no help so far.

Customer: mohan murali o ([protected]/[protected])
Order no: [protected]
Invoice no:[protected]
Mysore road, royal oak,...

Got my product delivered with one day delay. Now after 6 days not installed and every day from arekere store they will commit for a tomorrow and they are just bluffing. Customer care neither picks the phone. Pathetic service and they are treating very rude. Every day i had to wait as they said someone will come and my entire day was gone in following up. They are only money oriented and not service....

I purchased one tv unit from the arekere branch & they told 4 days for delivery & 72 hours for installation. Today is the 13th day, boxes are lying on my roo., no one hs turned up for installation. All illeterate frauds are sitting in the cc & the stores. Made more than 100 calls, visited personally 2 times for complain. No result still. Neex register criminal case against them....