RoyalOak Furniture Complaints & Reviews

This is regarding an online order placed by my wife on Jan 28, 2018. According to the invoice, the delivery date was Feb 1, 2018.

It's past the due date, and the tracker hasn't moved past the "Order Received" stage. Which means that the warehouse processing has also not started. I have made numerous calls to Royaloak, with one finally connecting me to an individual named Venkat who asked me to call Rohit (who handles online orders). He assured me that I will be updated on the same and will positively receive all the products ordered by Feb 2, 2018.

I haven't heard back from them, my calls to the Venkat and Rohit are left unanswered, and I am wondering if my hard earned money has gone down the drain. And this was not a small order, amounting to over Rs. 44k.

I'd like to understand why it is taking time. The last (rather only) time I spoke with them, I was told they were facing a delay in procuring the bed ordered (Boston queen). I'd like to know an accurate date by which I can expect to see all the products delivered (3 in total).

I have ordered a center table on 29 th and was assured it would get delivered by 1st which is today. I called up just care and spoke with venkat, he provided me with rohit s contact and said he is the one who takes care for online orders. Rohit assured me that i would get a call today to confirm about the order which i dint. He also assured the product would reach me by tomorrow. Today again i called up a girl named theju said i would get the product by 03/2. What is happening guys?

Do you think people has all the time in the universe to listen to your fake promises?

Pathetic service. I am really disappointed. Never will order anything from royal oak ever. I[censored] can't deliver my product by today before 6pm cancel it and refund my order.

The customer service is really bizaare.

Invoice/so # [protected]

I bought an melborne queen bed on 26th nov 2017.
There is too many noise while we roll on the bed, head rest is not balanced appropriately, the side design is hook based and is very shaky, which was not mentioned when the product was sold at cmh showroom.
We raised this issue 23rd dec in cmh branch, they told we should contact customer service, only they can assist. Once the product is sold, there is nothing they can do about it.
We called customer care, and they sent a service guy, he added dozens of additional screws to avoid the sounds, it didn’t work. He couldn’t fix the headrest problem, he took the feedback and submitted to customer care.
I called customer care on 2nd jan for the next action steps, they sent senior technician, he visited and confirmed that he can’t help, we should get back to customer care.
Since 4th jan customer care is not responding. I have been calling customer care services for 2 weeks, and have spoken to teju, rekha (Twice), shabir, all they said was that the technician isn’t available and they will call me back in one hour but none of them called, next time i had to call again, and they repeat the same thing, technician is not answering, we will check with him and get back to you in one hour. No one called till now.
I wrote an email with the details, below is the email response from store manager, claiming that is product issue not sales, i haven't got respond from customer care yet.
This bed’s model is unstable and not balanced. I want to exchange this with another model of equivalent or more price.

Dear tms team,

Please send the senior technician to customer place and solve the issue. This is service related issue, do it asap.

—
Thanks & regards,

Surendra
Team cmh

Royal oak
# 38 cmh road
Hal 2nd stage
Indiranagar - bengaluru-560038

Ph : 41521525

E-mail : [protected]@royaloakindia.com

_
From: kumar, rajesh
Sent: friday, january 12, 2018 4:48:44 pm
To: customercare
Cc: cmh; ccm; tms
Subject: re: melborne queen bed - defect (Complaint id: 6694)

Hi team,

Two of your technician visited, once the service guy, he couldn’t fix it, and then i called customer care and spoke to murali, they sent a senior technician to fix the issue, but even he wasn’t able to fix the issue. I gave him the feedback and he didn’t submit that yet with your customer care team.

I have been calling customer care services since 2 weeks, and have spoken to teju, rekha (Twice), shabir, all they said was that the technician isn’t available and they will call me back in one hour but none of them called, next time i had to call again, and they repeat the same thing, technician is not answering, we will check with him and get back to you in one hour. No once called still now.

Please provide a resolution or get this bed exchanged at the earliest, or i am dumping this bed in your cmh showroom and write “worst customer service and product” on it.


Rajesh kumar

Subject: re: melborne queen bed - defect (Complaint id: 6694)

Dear sir/madam,

Greetings from royal oak …...!

At the outset we sincerely regret the inconvenience caused.

We have raised the complaint for the same and our technician will get in touch within 5 days to service the product.
Complaint id : 6694

In case of any further assistance, please feel free to get in touch with us.

Assuring you our best services always.

Thanks & regards
Mary celin j
Customer care


_
Subject: melborne queen bed - defect

Hi,

I had purchased “melborne queen bed” on 26th nov 2017.
I have been your customer since decades, i have purchased my first furniture tv stand, and every other furniture sofa cum bed, tea table, from royal oak, i had a great respect until the recent purchase.
With great grieving i am writing this to you that i am not comfortable with the product and it’s design after experiencing many pricking sounds around.

1. When we sit or stand beside leaning
2. When we lean on the head rest
3. Distress at the head position or when we roll over the bed

We bought this cot so that our 3 months old baby can sleep without disturbance, it is very hard to make a baby sleep and after sleeping if this kind of discomfort arise, you should understand we are going through hell.

I didn’t expect this kind of disturbance, i am sure any other customer would expect while sleeping.

Request you to take necessary action at the earliest. I am sure your technical team will fix it, but i am afraid this type of design will continue to have this flaw.

Rajesh kumar

This is in regards to my order placed with cmh road branch royaloak. So # [protected]. It appears that on dec 16, 2017, we had booked the below items under the name of abhi sarkar (Ph: [protected]). 1. Texas king bed 2. Texas side table. As requested by the store manager (Satish) i had made full payment of rs. 27, 592. I was told that if the item is available in stock, it will be delivered to me within 3 working days, otherwise, they will ensure that the item is delivered within 15 working days. Today is 15th jan 2018, my product is not yet delivered and i am very much upset with royaloak. Please help!!!

My shoe rack was not fixed properly by the carpenter who came to fix, i complained with in ten minutes, of him fixing, so far no action, when i called the carpenter... He says, "you can exchange the product" the name of carpenter is mani, my invoice number is[protected], purchase date 5th january 2018,

Calling your customer care is the most difficult task in the world, i tried several times but of no use,

One of worst customer service i have ever experienced. Customer service representatives are very unprofessional and they are just directing us to contact the store and disconnecting the calls without any resolution. Very bad experience, purchased blooms mattress along with pillow on 01 jan 2018 from kadubeesanahalli showroom. Only the mattress has been delivered till date and not the pillows. Now they are directing me to go to the store to collect the pillows. They should have done this on the first day. Completely waste of time. I will not recommend this to any of my friends and my opinion on royal oak will be expressed in all special media's for sure.

Thank you

Team,

I purchased 2 sofa - 2 seater Logan from your Indiranagar store. Delivery was made on 4th Jan 2017.

At the time of placing the order I was told that the length of sofa is 60 inches but it is coming to 56 inches after the final delivery which has completely destroyed my look of the room.

I need the replacement of this with 3 seater logan sofa. The sofa is wrapped at my home like that only.

Need replacement of only 1 sofa with a 3 seater sofa. I will bear the delivery charges of any.

Getting n favorable response from Mr. Surendra (Store Manager) and Mr. Rajesh (Customer Care Manager). I am just rotating with calls.

Need an update on this immediately.

I bought a wooden dining table from royal oak store, electronic city, bangalore. After the installation we found that the product looks shabby and old with multiple scratches. The chairs are more pathetic. The metal back-rest is rusty and looks bad. I complained the customer care and they denied to send anyone unless i send them the photos in email!! After tackling much rude customer care finally some one came to inspect and told that it requires polishing and he will do on weekend. Since them we are following up with customer care, store manager and technician with only promise that it will be fixed. But nothing happened till now. I demand money back or replacement of the product from royal oak.

I had ordered 2 leather sofas. Order number - roy002128
One of the sofas was received in damaged condition. The leather in the bottom of the front side of the sofa was badly ripped. Installation person who came did not complete the installation on account of the damage.

The next day ​another set of people came and tried to repair the product. They stretched the leather manually and re-stapled. Since the leather was already badly ripped, the staples are absolutely at the edges of the fabric and will start ripping in no time. Also the leather has been stretched way too much. I clearly told the repair person to replace the piece in stead of manual repair.

I have since then followed up multiple times with royal oak for the replacement. Everytime i have been told some story about management approval is pending and the replacement will happen soon. It is two weeks and no sign of any resolution in sight.in fact i was finally promised that the replacement will happen yesterday / today. On calling up in the evening, i am again being told some story about how management approval is required etc. I was sitting at home all day today waiting for royal oak.

This is an expensive leather sofa that should have been quality checked before being sent to the customer and replacement should have been done pronto in stead of delay tactics and bunch of lies being flung around.

I would not recommend anyone buying anything from royal oak. The material quality is dubious and the after-service is terrible.

They have delayed the olive sofa delivery by almost an year and now when i requested to process my refund, there are deducting ~10% of the monies since this was emi scheme, which again was pushed by royaloak sales folks.. I don't think there is any sense into this since the mistake is on royaloak side for the delay and not showing any customer centricity will not go well in the long run!!

Hi
This is veeramani
Regd no: [protected]
Order roy001925
Fedex no:[protected]

Committed date for instalment is 1 dec 2012.

Till now no one came for installation inspire of following several times with jayaprakash, +[protected]

1. Inspite of several follow up, no one has come for the installation.

2. Commitment date was 1 dec. Today otherwise is 26th. No one has come or bothered to install.

3. On receipt once of the glass was broken.

4. Worst customer care and response.

5. Online system is waste. There was delay in dispatch. More than 10 days. Reason from the team was sap is having problem.

Unhappy with the customer service / management - overall

Dear officer in charge

Writing this email with complete regret

Last sunday i had purchased 3 furniture’s from royal oak one of my favorites furniture hubs in bangalore.

Solid wood/sheesham – tv stand – drawer is not working
Solid wood/sheesham - sapphire dresser – installation completed
Solid wood/sheesham – 2 door wardrobe – sealed installation in-completed -

The tv stand drawer is not opening nor closing – contacted your customer service and complained 8 times and i have all the call records but none of them came to fix it
The 2 door wardrobe is not fitting in my bedroom because of its height. 3 inches more than our bedroom door.

Understand it’s my problem that the wardrobe is not fitting in my bedroom however i have also contacted the showroom and spoke to two of the floor managers and explained them the situation
I requested the management and the customer care officers to at least help me move the wardrobe to our bedroom.
The new 2 door wardrobe is unpacked /sealed till date
My-solution - its bottom legs can be dismantle and re-mantle after the move to the room.

We have contacted the showroom as well as the customer care but no luck

I need your help to fix my wardrobe issues. Yours kindly

Regards,

Aruna vasu

This is regarding sales order so no : [protected], purchased directly in store, mysore road, royal oak, bangalore - 560060, on december 3rd.

This order was cancelled and a refund was initiated by the store associate.
Its been more than 2 weeks and still refund amt not received.

Please look into the matter and do the needful.
Contact# [protected]

I bought a tv unit from royaloak bengaluru on 30th june. After a month of buying i saw the tv unit was covered with fungus.. I filed a complaint with royaloak customer care, the technician came and cleaned the furniture four times with some chemical but the problem is not resolved.

Now whenever i call customer care they never pick my calls. And if i go to thr store to file a complaint the manager goes and hides away.

I want a permanent solution for the problem. If the company cannot provide permanent solution they must replace or exchange the product as it is their fault that they have used poor quality wood.

My reg no is [protected] (To track order). I have ordered 2 items from royaloak banaswadi 2 weeks back and still not got deleviry for it. I have called many times and still i dont have a date for the order. Can you please escalate it and give me a date? I am tired of calling so many times and customer care said i will get a call but i never got a call from branch manager or warehouse etc. Please escalate it and give me correct information.

Its one of the biggest fraud regarding lara recliner sofa (3s +2s) with selling price and mainly they announced bigest fraud offers with day by day. Example for lara recliner during 3/12/2017 selling price displays about 59993/=56 in thats day i was buyed the same product for rs 59993/=56 from royal oak, shakar nagar, bangalore but now for same product (From last week to till today《11/12/2017》) selling price announced is rs 52500/=00... So that i was lossed totally rs 7, 493/=56 its within 2 to 3 days from royal oak... So that its the biggest frauds regarding selling products from royal oak with by atraction different offers from day to day.

Hi all,

My name is rajeshkumar, i am regular customer for indiranagar branch royal oak bangalore.

I suggested my brother (Ashokkumar) to buy cot and books rack from royal oak

My brother purchased (Royal oak koramangala branch) cot-4nos and book rack-2nos on december 3, 2017-order no:#[protected]

While purchasing i strongly told to do installation before friday (Dec 8, 2017), coz guests are coming on saturday-dec 9, 2017.

Srinivasa-[protected] from koramangala branch, as he knows my number he didn't pick my call last twodays. Finally he picked today (Dec-8) and informd technician will come after 6'o clk.

Royal oak technician ([protected], [protected]-sathya) called at 6'o clk and informed will come tomorrow like, i said its urgent, plz come and complete like that.

I called at 6.30, technician informed like will come tomorow 10 or 11 like that, then i said its urgent. Then he is saying nyte 10 ll come like that. Then i said nyte 2'oclk come like that..

I never faced this kind of worst scenario, then i called srinivasa (As usual he didn't attend my call)

If i didn't tell means okay, i said clearly i want to do installation before friday itself

Please dont spoil royal oak name coz of these three people (Srinivasa and technisican), this is my advice. Please investigate.

Its a great insult for me then how i ll suggest others about royal oak

Here after i wont buy or suggest to anyone to buy from royal oak worst worst...

Regards,
N. Rajeshkumar
-[protected]

I bought a 3 +2 recliner sofa from royal oak for my new house. I see there is a small black patch on the center seat. This is really miserable. I paid 1 lakh and you delivered a damaged piece. This is not expected from royal oak which is a branded shop. This is really sick and disgusting. How can you deliver a defective piece. Call me immediately. This is very upsetting and irritating

I had bought bunch of furniture from royal oak from bannerghatta branch and yesterday for the first time i opened the plastic cover from mattress and i found that mattress has been damaged. This is the second i am giving the complaint. And if this is the kind of product being delivered to customers then i am sorry i may not recommend royal oak to anyone. And i want the replacement and pickup to happen on the same day

Dear sir/madam

I am prashanth r, booked a king size coat in mysore road royal oak showroom and have received but while delivering the material, delivery boy dropped the one part of coat and it has been damaged, same has been check by your technician who has come to fix coat,

So kindly check the photos and replace the same immediately.

Hope u take care of the thing immediately without fail

Order no:[protected]
Contact no; [protected]