RTO India — Online portal sarathi updated, but not updated old applications

Address:	Mumbai City, Maharashtra, 400102
Website:	www.parivahan.gov.in/sarathiservice

Respected Sir,

I, Mr. Shailesh Vishwakarma, had applied for Learning Licence via www.sarathi.nic.in (Online Portal) for my brother Mr. Sunil Vishwakarma on 19th December 2016 with Application No. 25106703 and booked appointment slot on 14th February 2017 in Andheri RTO (MH02). He given exam and got Learning licence on same day.

Later, I applied for Permanent Driving Licence on 21st April 2017 via www.sarathi.nic.in (Online Portal) with Application No. 27571205 and also booked slot for Provisional Driving Test on 11th May 2017.

When my brother went to Andheri RTO the officer said that this application is not acceptable and ask to take new appointment via parivahan.gov.in/sarathiservice (Online portal), as the sarathi.nic.in is changed/upgraded to parivahan.gov.in/sarathiservice.

I tried to take appointment on new site i.e. parivahan.gov.in/sarathiservice, but its says that ENTER VALID APPLICATION NUMBER. Then my brother went and ask one of the officer who said that your application is not updated yet and ask to wait for 10 days.

Since then we are checking it daily whether our application is updated or not, And today its 23rd May 2017 but till now its not updated. What should I do now? In RTO the staff ask us that who is your Agent? or ask for Bribe to do work. One man ask to go to System Administration Officer for solution but after waiting for more then 2 hour he was not in his cabin. No one is there to help, If you have Agent or you offer Bribe then the work is going very fast, else you have to run here and there unnecessarily. If all work will done by Agents then why the Government have made this parivahan.gov.in/sarathiservice website?

Now where will I get solution for my problem? If Online portal have changed from sarathi to parivahan then the system had to get updated. Learning licence is valid only for Six months and post we have to apply fresh Learning Licence, if we can't get appointment for permanent licence then who will be responsible? Why RTO staff ask for Bribe? Why there is no one to help simple people? Every thing is money or what? Why the Prime Minister says 'BHRASHTACHAR MUKT BHARAT' Is this the way we free our INDIA from CORRUPTION?

I just want to apply for permanent licence for my brother and want to get appointment for test. When will parivahan.gov.in/sarathiservice get updated? And want the staff to co-operate people who don't have agents and most importantly be honest and keep our INDIA CORRUPTION FREE.

Hope you understand common people problem and help them.