| Address: Play Games24x7 Pvt. Ltd., P.O.Box 17640, Malad (W), Mumbai 400064. |
| Website: www.rummycircle.com |
Dear RummyCircle Team,
This is userid-kiransynergy, Name- Laxman Kumar Behera, Privileged Customer for more than a Decade with Rummycircle.com.
Unfortunately you have blocked my account without my consent. I tried calling your customer support but it's not reachable and also I mailed many times the same reply going on that " answer/query mentioned in previous mail".
When ever i get free time i love to play in rummycircle as i have more acquainted compared to other site in india. And if you will see my winnings are less compared to deposit and i have never complaint i incurred losses because of rummycircle because i know winning and loosing is a part of game. when ever i incur losses your customer support executive tell me to take a short break and i did the same, when i lost 19th and 20th february i took 5 days gap and i started playing on 25th february. Everyday i used to login and play rummyrumble, point cash table, pool cash table, world rummy tournament and pokers also you can check in your system not even a single day i missed to login in rummycircle. I have a good relationship with rummycircle and i want to retain forever, i dont want to ruin it.
Many times i told you in any communication i did not tell you to close my account. on 25th February Sunday 10:37am when i got a call from your senior executive I asked for 25k/30k credit policy to recover some amount which i had lost on 19th february and 20th february but he told me we do not have such credit policy that's why i told him to decrease the 24hours add cash limit that's it we had a conversation on 25th february sunday at 10:37am. But i don't know what he understood in the same day around 6:41pm i got a mail that my account got blocked despite I deposited 20k on same day around 5:40pm to play the cash table and i had 44, 521 rupees.
There were a miscommunication with your senior executive on 25th february sunday 10:37am, i said to decrease the 24 hours add cash limit and he understood something . Once again i repeat here in any communication i did not say to block my account, our all calls get recorded you can listen to them.
Note:- In any communication i didn't mentioning for refund of amount 44, 521 which i have in my account right now. Because i want to play and every day i used to play in your cash table. If you don't wish to unblock such privileged customer who is with your services for more than a decade and never done any kind of fraudulent activities till now then initiate my amount of 44, 521 rupees with immediate effect or else i will move to social media after that consumer court(as per consumer protection act 2019).
Thanking you,
userid- kiransynergy
Name-laxman kumar Behera
mobile- [protected]
RummyCircle.com customer support has been notified about the posted complaint.
Verified Support
Feb 28, 2024
RummyCircle.com Customer Care's response Hi Laxman, we are here to assist you. Kindly allow us some time to look into your case and our team will get back to you. Regards, Team RummyCircle.
Verified Support
Feb 28, 2024
RummyCircle.com Customer Care's response Hi Laxman, we do understand your concern with regard to your account being blocked. However, kindly note that we have closed your account permanently. We have initiated a refund, and you will receive the same in the next 5-7 working days. Regards, Team RummyCircle.
Feb 29, 2024
Updated by kiransynergy Dear Rummycircle may I know the reason why would you have closed my account permanently ? Have I ever said in any communication to close my account /Have I ever done any kind of fraudulent activities in a decade with your services that you will close my account. Being a platinum elite club member I used to play every games/tournaments conducted by Rummycircle.
Only I said to reduce the 24 Hours add cash limit to your senior executive on 25th February 10:37 am, he closed my account at 6:41pm .
I request Rummycircle to keep productive employee in fair play/ responsible play department to get proper resolution. And once again I request Rummycircle Team to Unblock my account.
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