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RummyCircle.com Complaints & Reviews

2.7
Updated: Sep 27, 2025
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RummyCircle.com reviews & complaints page 4

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I
iselva2392
Feb 7, 2024
Feb 8, 2024
This thread was updated on Feb 8, 2024
Resolved
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Address: RummyCircle.com Head Office Address P.O.Box 17640, Malad (W) Mumbai Mumbai City District Maharashtra India 400064

I have rs 19172 in my rummy account and not able to withdraw.. because team has blocked my account. I need my money..

My id iselva2392
Mar 10, 2024
Complaint marked as Resolved 
RummyCircle.com customer support has been notified about the posted complaint.
Verified Support
Feb 07, 2024
RummyCircle.com Customer Care's response
Hi, we are here to assist you regarding your account blocked concern. Request you to share the registered email ID and registered contact number. Regards, Team RummyCircle.
Feb 07, 2024
Updated by iselva2392
[protected]@gmail.com
[protected]
Verified Support
Feb 08, 2024
RummyCircle.com Customer Care's response
Hi, we are here to assist you. Kindly allow us some time to look into your case and our team will get back to you. Regards, Team RummyCircle.
Verified Support
Feb 08, 2024
RummyCircle.com Customer Care's response
Hi, please note that your account is Blocked. For more information about your account status kindly send an email at [protected]@rummycircle.com. Regards, Team RummyCircle.
[protected]@gmail.com
[protected]
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    senthil10711
    from Pudukkottai, Tamil Nadu
    Feb 2, 2024
    Feb 4, 2024
    This thread was updated on Feb 4, 2024
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    Hi my game I'd kanishka666 I have lost lots of money with out any reason they blocked my account have me unblock my account
    RummyCircle.com customer support has been notified about the posted complaint.
    Hi, we are here to assist you regarding your withdrawal concern. Request you to share the registered email ID and registered contact number. Regards, Team RummyCircle.
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      senthil10711
      from Pudukkottai, Tamil Nadu
      Feb 2, 2024
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      Hi sir my game I'd kanishka666 I have lost lots money suddenly they blocked my account please help me for my email I'd m.[protected]@gmail.com
      RummyCircle.com customer support has been notified about the posted complaint.
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        senthil10711
        from Pudukkottai, Tamil Nadu
        Feb 2, 2024
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        My game I'd kanishka666 I have lost lots money suddenly they blocked my game account please help me to unblock my game account
        RummyCircle.com customer support has been notified about the posted complaint.
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          senthil10711
          from Pudukkottai, Tamil Nadu
          Jan 30, 2024
          Jan 31, 2024
          This thread was updated on Jan 31, 2024
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          My game I'd senthil10711 I withdraw money from game account but they not credited to my bank
          RummyCircle.com customer support has been notified about the posted complaint.
          Money still not credited sir
          Hi, we are here to assist you regarding your withdrawal. We request you to kindly share the registered email ID along with the registered contact number to assist you better. For further assistance, kindly contact [protected]@rummycircle.com. Regards, Team RummyCircle.
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            Irshad1234568747
            Jan 25, 2024
            Jan 26, 2024
            This thread was updated on Jan 26, 2024
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            My account block without any reason

            Address: Online games

            Dear sir please help me to my account Rummy circle block my account without any reason I try to email Rummy circle lots of time but they are block my account and give me one answer your account is linked to multiple accounts but I have only one account Rummy circle rejected my withdrawal and block my account what is this tell me dear sir please help me to my withdrawal balance I need my withdrawal balance
            Email id [protected]@gmail.com...
            +3 photos
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            shivakumar k s
            from Ramanagara, Karnataka
            Jan 24, 2024
            Feb 14, 2024
            This thread was updated on Feb 14, 2024
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            Resolved

            Address: black pepper enterprises pvt ltd

            Amount deducted my account but not credited to rummy account
            +2 photos
            Feb 8, 2024
            Complaint marked as Resolved 
            EMAIL ID- [email protected] MOBILE NUMBER-9538219455
            RummyCircle.com customer support has been notified about the posted complaint.
            Feb 13, 2024
            Updated by shivakumar k s
            sir still now amount not refunded your side not resolving
            Feb 14, 2024
            Updated by shivakumar k s
            sir already 3 months completed but amount not refunded how to solve this problem
            Hi Shivakumar, we understand your concern, we request you to kindly share your registered mobile number along with your email address so that we can look into this. Regards, Team RummyCircle.
            shivakumar k s's [Complaint's author] reply, Jan 29, 2024
            EMAIL ID- [email protected]
            MOBILE NUMBER-953821945
            shivakumar k s's [Complaint's author] reply, Jan 30, 2024
            EMAIL ID- [email protected]
            MOBILE NUMBER-9538219455
            Hi Shivakumar, thank you for sharing the details. However, we are unable to fetch the using the same. Kindly share the relevant email ID and contact number for further assistance. Regards, Team RummyCircle
            Hi Shivakumar, thank you for sharing the details. However, as informed earlier we are unable to fetch the using the same. Kindly share the relevant email ID and contact number for further assistance. Regards, Team RummyCircle
            MAIL ID- [protected]@gmail.com
            MOBILE NUMBER-[protected]

            sir already email id and mobile phone number send pls refund my amount every day i will raise the complaint but still now your side not response

            Amount deducted my account but not credited to rummy account - Comment #4135792 - Image #0
            Amount deducted my account but not credited to rummy account - Comment #4135792 - Image #1
            Hi Shivakumar, thank you for sharing the details. However, as informed earlier we are unable to fetch the account using the same. Kindly share the relevant email ID and contact number for further assistance. Regards, Team RummyCircle
            Hi Shivakumar, we wish to inform you that your account " alpha94553r6" and account "6585shivakum" are funcash account. As per the screenshot shared, we can see that the payment was made to a third-party app unrelated to our services. We request you to connect with the third-party app with regards to your amount. For more information kindly reach out to us [protected]@rummycircle.com. Regards, Team RummyCircle.
            shivakumar k s's [Complaint's author] reply, Feb 1, 2024
            Sir how can we contact third party
            sir your side not response pls refund my amount

            Amount deducted my account but not credited to rummy account - Comment #4136201 - Image #0
            Amount deducted my account but not credited to rummy account - Comment #4136201 - Image #1
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              M
              Marikarthi R
              from Chennai, Tamil Nadu
              Jan 21, 2024
              Feb 1, 2024
              This thread was updated on Feb 1, 2024
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              Address: 2/2

              I joined to rummy circle with my new number. I deposited cash and play games last 4 days. 3 days before they said for withdrawal KYC is compulsory. So I uploaded KYC but it's pending till today, so today morning I sent a mail for KYC verification status.till that time I deposited 30, 000/- approximately. After my mail they replied I had multiple accounts, so they blocked me. For withdrawal, KYC is compulsory then why should they allow me to deposit and play even after I uploaded my KYC. they purposely allow me to deposit and loss. So I need that money. Please help me to get it.
              RummyCircle.com customer support has been notified about the posted complaint.
              Hi, we are here to assist you regarding your account. We request you to kindly share the registered email ID along with the registered contact number to assist you better. For further assistance, kindly contact [protected]@rummycircle.com. Regards, Team RummyCircle.
              Marikarthi R's [Complaint's author] reply, Feb 1, 2024
              Hi, thank you for sharing the required information. As per the investigation of your account, it was found that your ID is linked with multiple accounts that have already been closed on our portal due to activities which are against our company's policy. Hence, this account has also been closed, and you will not be allowed to play on RummyCircle. Please do not create any new accounts on our platform. If detected, it will be closed immediately, and the entire balance will be captured. Regards, Team RummyCircle
              Marikarthi R's [Complaint's author] reply, Feb 1, 2024
              Why did you allow me to deposit and play for 3 days after uploaded my KYC. I asked refund of whatever deposited after uploaded my KYC. You purposely allow me to deposit.
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                P
                Pillukoli
                from Panvel, Maharashtra
                Jan 13, 2024
                Jan 14, 2024
                This thread was updated on Jan 14, 2024
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                Address: Maharstra

                Mere marji ke Bina Mera account block dikha raha hai opn hi nahi ho rha validation faild rikha raha hai plz mra uccount unblock kre
                RummyCircle.com customer support has been notified about the posted complaint.
                Hi, we are here to assist you regarding your account. We request you to kindly share the registered email ID along with the registered contact number to assist you better. For further assistance, kindly contact [protected]@rummycircle.com. Regards, Team RummyCircle.
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                  D
                  Divyag1532
                  Jan 2, 2024
                  Jan 6, 2024
                  This thread was updated on Jan 6, 2024
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                  Resolved

                  Website: Rummycicle.com

                  Hi,

                  I was playing rummy circle and i felt i was addicted to rummy, so only i have requested rummy circle to close my account. They have closed my account but refused to transfer/withdraw my winning amount of 6549.87.

                  My rummy circle id is gowthams1532
                  Jan 6, 2024
                  Complaint marked as Resolved 
                  I got a refund of 6549.87 from rummycicle after i have raised a complaint in this forum. Thanks rummy circle and consumercomplaints forum.
                  RummyCircle.com customer support has been notified about the posted complaint.
                  Hi, we understand your concern regarding your account, Kindly allow us some time to look into your case and our team will get back to you. Also you can contact us at [protected]@rummycircle.com. Regards, Team RummyCircle.
                  Hi, we, at RummyCircle, reassure you that we are committed to ensuring a fair and responsible playing environment for all our players. It is extremely important for us to maintain a high level of quality and integrity in every aspect of our service in order to gain and retain the trust of our valuable customers.
                  Please also note that the game of Rummy should be played for entertainment and within the reasonable playing limits only. At the present time, as a part of our standard security measures, we have closed your account permanently. Regards, Team RummyCircle.
                  Divyag1532's [Complaint's author] reply, Jan 6, 2024
                  Only i have requested rummy circle to close my account. It is not a case that rummy circle has identified something wrong in my account. Also I have followed the fair play guidelines, so i have informed you on my willingness.

                  The amount of 6549.87 available in my rummy account is my money which is a withdrawal amount as well. I didnt realise that if you close the account then i will lose withdrawal feature, otherwise i could have withdrawn and then i wouod have asked you to close my account.

                  All these are valid scenario and i expect rummy circle will respect this and be a fair organization in transferring the money.
                  Please refer the attached proof that i have requested for a account closure.My one request now is to return the amount of 6549.87 to my bank account.

                  Not returning the winning money - Comment #4134128 - Image #0
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                    S
                    shivakumar k s
                    from Ramanagara, Karnataka
                    Dec 30, 2023
                    Jan 10, 2024
                    This thread was updated on Jan 10, 2024
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                    Address: kolliganahalli
                    Website: pvrp it services opc pvt ltd

                    Pls refund my amount already mobile number and e mail id send
                    +2 photos
                    RummyCircle.com customer support has been notified about the posted complaint.
                    Hi Shivakumar, we understand your concern, as requested earlier you to kindly share your valid registered email address and mobile number as we've not been able to locate any deposit transaction with the details provided. Regards, Team RummyCircle.
                    shivakumar k s's [Complaint's author] reply, Jan 4, 2024
                    [email protected]
                    Mobile NO-9538219455
                    shivakumar k s's [Complaint's author] reply, Jan 5, 2024
                    sir when it is amount refunded already all documents is send when you take to time pls refund my amount
                    sir already e mail and mobile number send but your side not solved when it is take our time

                    Refund my amount - Comment #4134485 - Image #0
                    Refund my amount - Comment #4134485 - Image #1
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                      Subhasis732
                      Dec 27, 2023
                      Jan 2, 2024
                      This thread was updated on Jan 2, 2024
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                      Address: Rummy circle

                      Why my account is blocked?? please open my game account, account id QDLUCK732
                      RummyCircle.com customer support has been notified about the posted complaint.
                      Hi Subhasis, we are here to assist you with regard to your account block concern. Kindly share your registered email ID and contact number on [protected]@rummycircle.com for further assistance. Regards, Team RummyCircle
                      Hi Subhasis, we are here to assist you with regard to your account block concern. As per the latest update, your account is closed permanently. Regards, Team RummyCircle.
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                        S
                        shivakumar k s
                        from Ramanagara, Karnataka
                        Dec 23, 2023
                        Jan 24, 2024
                        This thread was updated on Jan 24, 2024
                        Resolved
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                        Resolved

                        Address: kolliganahalli kanakapura ramanagara

                        NOV -08-2023 my amount debited my account but not credited to rummy account
                        +2 photos
                        Jan 24, 2024
                        Complaint marked as Resolved 
                        sir good morning every day i will requested but your side no response and not refunded my amount please refund my amount
                        RummyCircle.com customer support has been notified about the posted complaint.
                        Hi Shivakumar, we understand your concern, we request you to kindly share your registered mobile number along with your email address so that we can look into this. Regards, Team RummyCircle.
                        shivakumar k s's [Complaint's author] reply, Dec 29, 2023
                        mobile number-9538219455
                        e mail id- [email protected]
                        shivakumar k s's [Complaint's author] reply, Dec 29, 2023
                        sir please my amount sir
                        shivakumar k s's [Complaint's author] reply, Dec 30, 2023
                        sir already send mobile number and email id pls check and refund my amount. pls sir i am poor family please under stand my situation
                        shivakumar k s's [Complaint's author] reply, Jan 24, 2024
                        Hai sir your side not resolved this problem please refund my amount
                        Hi Shivakumar, we understand your concern, we request you to kindly share your valid registered email address and mobile number as we've not been able to locate any deposit transaction with the details provided. Regards, Team RummyCircle.
                        shivakumar k s's [Complaint's author] reply, Jan 2, 2024
                        MOBILE NUMBVER-9538219455
                        E MAIL ADRESS- [email protected]
                        shivakumar k s's [Complaint's author] reply, Jan 5, 2024
                        already i will raise the complaint dec 26 2023. but still now not response your side .this is not small amount.please reund
                        shivakumar k s's [Complaint's author] reply, Jan 9, 2024
                        sir good morning how many days take to time your side .no response your side already i will raise the complaint 15 days ago
                        Hi Shivakumar, we understand your concern, we request you to kindly share your valid registered email address and mobile number as we've not been able to locate any deposit transaction of Rs 2000 with the details provided. Regards, Team RummyCircle.
                        shivakumar k s's [Complaint's author] reply, Jan 10, 2024
                        E MAIL ID- [email protected]

                        MOBILE NUMBER-9538219455

                        NATIVE ADRESS- Kolliganahalli, harohalli (H) kanakapura (T) Ramanagara-562112
                        Sir 3 times i will sending email id and mobile number but every time your side one reason what to do work sir

                        Amount not credited to rummy account - Comment #4134482 - Image #0
                        Amount not credited to rummy account - Comment #4134482 - Image #1
                        shivakumar k s's [Complaint's author] reply, Jan 11, 2024
                        sir please refund my amount
                        shivakumar k s's [Complaint's author] reply, Jan 11, 2024
                        already 2 months completed but still now amount not refunded
                        sir when its amount refunded pls tell me

                        Amount not credited to rummy account - Comment #4134775 - Image #0
                        Amount not credited to rummy account - Comment #4134775 - Image #1
                        shivakumar k s's [Complaint's author] reply, Jan 16, 2024
                        sir still now your side not response
                        sir still now your side not response

                        Amount not credited to rummy account - Comment #4135042 - Image #0
                        Amount not credited to rummy account - Comment #4135042 - Image #1
                        Sir already i will raise the complaint fast 1 month but your side not response email id and phone number i send but what delay?

                        Amount not credited to rummy account - Comment #4135509 - Image #0
                        Amount not credited to rummy account - Comment #4135509 - Image #1
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                          Venkymaha
                          Dec 19, 2023
                          Dec 22, 2023
                          This thread was updated on Dec 22, 2023
                          Resolved
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                          Resolved

                          Please find the correct email [protected]@gmail.com
                          Dec 22, 2023
                          Complaint marked as Resolved 
                          Amount credited thanks team for your support
                          RummyCircle.com customer support has been notified about the posted complaint.
                          Hi Venky, we are here to assist you regarding your account. We request you to kindly share the registered email ID along with the registered contact number to assist you better. For further assistance, kindly contact [protected]@rummycircle.com. Regards, Team RummyCircle.
                          Venkymaha's [Complaint's author] reply, Dec 21, 2023
                          Hi, we are here to assist you. Kindly allow us some time to look into your case and request you contact us at [protected]@rummycircle.com our team will get back to you at the earliest. Regards, Team RummyCircle.
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                            Venkymaha
                            Dec 19, 2023
                            Jan 1, 2024
                            This thread was updated on Jan 1, 2024
                            Resolved
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                            Resolved

                            My account has been blocked stated many ID's linked with my account.. please find the problem encountered

                            1. Unable to verify my PAN it's showing my father name instead of my name (many mail sent to customer care got only reply with some standard static message ex : Me: please let me know how come my name is mismatch I never shared my father details to rummy circle... Res RCircle exe : your name is missmatch with the passbook given please share the appropriate bank details... This same message sent for all my questions ex: please confirm from which document you referring... How to cross verify my submitted doc.. etc etc for all questions same forward message

                            Finally I shared my father account details, then got the response as your I'd linked with too many accounts so we are closing your account..

                            Now sent more than 10 mails for my available balance withdrawal, no response for a single mail. I have balance in my account with 8k+ need my money back because you are closed my account

                            Dear rummy circle team how you peoples validating customer id only in the time of withdrawal, why not in the time of deposits. I have deposited around 18 to 19k those time your application and team happily taken my money, if I goes for withdraw money immediately blocked my account and given some dash dash forward message explanation..

                            Please tell me how can I withdraw my money.. crores of people using this app if you cheat for one account with 10rs my god your excess non income balance will reach peak... Nice work rummy circle team

                            Mail I'd is : [protected]@gmail.com
                            Dec 22, 2023
                            Complaint marked as Resolved 
                            Thanks for your support team, amount credited
                            RummyCircle.com customer support has been notified about the posted complaint.
                            [protected]@gmail.com is my registered mail id
                            mra account block huva hai opan kijye
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                              tststs12
                              Dec 18, 2023
                              Dec 22, 2023
                              This thread was updated on Dec 22, 2023
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                              Sir I already sent you my photo copy of passbook but there is no action taken about refund what's going there. Plz refund my withdrawal balance as early as possible.
                              +1 photos
                              RummyCircle.com customer support has been notified about the posted complaint.
                              Hi, we understand your concern, we request you to kindly share the passbook from your register email id at [protected]@rummycircle.com. Regards, Team RummyCircle.
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                                SandeepT@123
                                from Delhi, Delhi
                                Dec 16, 2023
                                Dec 22, 2023
                                This thread was updated on Dec 22, 2023
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                                We have observed irregularities in your account and suspect violation of our Terms of Service.

                                We have accordingly suspended your account.

                                We reserve the right to take further action based on our investigation as may be appropriate under our terms of service, if required.
                                Sir ye hi bol rahe h reason nhi de rhe h ki kyu mera chalti game me account block kiya please sir help us
                                RummyCircle.com customer support has been notified about the posted complaint.
                                Sir meri problem solve nhi huyi. Rummy circle wale koi bhi reply nhi de rhe h nd koi contact number h inka. Sir help me
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                                  SandeepT@123
                                  from Delhi, Delhi
                                  Dec 16, 2023
                                  Dec 18, 2023
                                  This thread was updated on Dec 18, 2023
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                                  We have observed irregularities in your account and suspect violation of our Terms of Service.

                                  We have accordingly suspended your account.

                                  We reserve the right to take further action based on our investigation as may be appropriate under our terms of service, if required.. . Sir reply me ye hi likh rahe h reason nhi de rahe h account blocking ka please sir help me
                                  RummyCircle.com customer support has been notified about the posted complaint.
                                  Hi Sandeep, we are here to assist you regarding your account. As requested earlier you to kindly share the registered email ID along with the registered contact number to assist you better. For further assistance, kindly contact [protected]@rummycircle.com. Regards, Team RummyCircle.
                                  SandeepT@123's [Complaint's author] reply, Dec 19, 2023
                                  [email protected]
                                  Register number 7289806483
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                                    SandeepT@123
                                    from Delhi, Delhi
                                    Dec 16, 2023
                                    Dec 17, 2023
                                    This thread was updated on Dec 17, 2023
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                                    Website: [email protected]

                                    Sir kal mene rummy circle site pr account creat kiy 2000 deposit ke sath nd playing krna start kiya nd me vo money lose kr gaya uske baad mene 6/7 transaction ki 5200 ke karib and aj me jab thoda win karne laga toh meri 2000 ki pool rummy game chal rhi thi and without information and any reason sir inhone mera account block kr diya. Me vo game bhi complete nhi kar paya and me reason puch raha hn toh koi bhi reply nhi de rhe h bas terms and Voilance bolke block kar diye h. Sir mene galti ki es fraud site pr account banake please ap es site ko block krva do. Kyuki ye aam janta ko bevakoof bna rhi h nd youngster ko gambling krna sikha rahi h please they are fraud.inke kafi fake baot player h please block there site
                                    RummyCircle.com customer support has been notified about the posted complaint.
                                    Hi Sandeep, we are here to assist you regarding your account. We request you to kindly share the registered email ID along with the registered contact number to assist you better. For further assistance, kindly contact [protected]@rummycircle.com. Regards, Team RummyCircle.
                                    SandeepT@123's [Complaint's author] reply, Dec 19, 2023
                                    [email protected]
                                    7289806483
                                    I send you 15 to 20 mails but your reply are computerized. No human answer my problem. Please manually explain my fault
                                    SandeepT@123's [Complaint's author] reply, Dec 19, 2023
                                    No response form rummy circle side.. Same computerized mail send me. No human are in rummy circle company to solve my problem
                                    Sir verify player hoon. Kuch bhi galat nhi kiya h. Bina vajah account locked h nd reply me kuch bhi response nhi de rahe. Inko sir Indian laws se koi farak nhi padta h. Koi bhi reason nhi h mujhe block krne ka. Please sir block pen India this side. Ye safe badi fraud site h. Koi bhi customer support nhi h sir and mail kro toh bot computer type reply aate h. Please sir help us

                                    Fraud with all user - Comment #4132872 - Image #0
                                    Fraud with all user - Comment #4132872 - Image #1
                                    Fraud with all user - Comment #4132872 - Image #2
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                                      tststs12
                                      Dec 13, 2023
                                      Dec 15, 2023
                                      This thread was updated on Dec 15, 2023
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                                      Sir my account blocked that reason given by yourside as due to multiple accounts linked with my account since my account blocked sent msg by you. But I ask when do you refund my withdrawal amount. I already updated new bank account. I remove my old bank account as given instruction by you. 22000 balance is there. Plz refund me as early as possible. Already 8 days completed but no action taken about refund what's going there. Plz looking towards my issue.
                                      +2 photos
                                      RummyCircle.com customer support has been notified about the posted complaint.
                                      Hi, we understand your concern regarding your account, as mentioned earlier that as per the investigation of your account, it was found that your ID is linked with multiple accounts that have already been closed on our portal due to activities which are against our company's policy. Hence, this account has also been closed, and you will not be allowed to play on Rummycircle. Regarding your withdrawable balance as the bank account linked with other accounts we will need your copy of the bank passbook to process the refund amount. We will request you to send the copy of bank passbook on [protected]@rummycircle.com. Regards, Team RummyCircle.
                                      tststs12's [Complaint's author] reply, Dec 16, 2023
                                      Sir I already sent my photo copy of passbook. But too delay in refund of withdrawal balance. Plz refund as early as possible
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