Runwal Group Complaints & Reviews

I have book the commercial unit on 2 oct 2022 however due to financial crises I have cancel my unit I have given verbal communication in end of December. I have marked the official mail on 2nd January 2023 to Mr pratap bandahari and a reminder on 7th Jan. On this I have spoke to his senior Mr Chetan. As per his word we will be refund the amount for all the customer who will be cancellation the unit and will send the bulk refund. But to this answer I am not satisfied as why should I wait for other people. While book were you guys waiting for same. I think you should work on individual customer. As a customer I am not care of your other customers. I am request to refund my funds I have given the required documents for my refund of amount.

I am waiting for response else I have to take this matter to consumers foram. As this funds are used by builder without any interest to customer.

Thanks and Regards
Dinesh Hadpe
[protected]

Hi,

There is a loud digging work going on regularly on Sunday. The noise is very strong and disturbing. The site is adjacent to our building.

Please register my complaint and take necessary action.

I have booked flat at runwal enchanted thane, Due to some issues i was having some quires, but runwal sales executive and team doest not have time and manners to talk to customers.

I was planning to book 1 bhk flat with runwal my city and I sent token amount of 54000 for the same.
But due to some personal emergency I need to cancel the booking .
So I am requesting to refund of my token amount as early as as possible.

Runwal Garden Dombivli
The area in advertisement and carpet area of 683 sq ft however on cost sheet builder given as RERA carpet area as 645.52sq ft. As per floor plan room dimention builder ris giving 601.20sq ft area. and not giving any explanation with regards to diffence in of 45sqft area. We have visited office many time with regards to complent but no any responce was received from builder.
we have paid 367000 to builder as token. Agreement is still pending. Request you please guide in this case

I am vivek pandey I have booked 2 bhk flat last 5 before month till agreement not done . Very bad experience with runwal Group. Account and banker team very loudly talk with customer and say agreement nhi hoga kuch bhi kar lo. Please share runwal Group md number.

Thanks
Vivek pandey
[protected]

I am Mr. Ajit Arvind Mulye booked a Flat Under your My Runwal City Project held in Dombivali under Cluster No. 7 Tower No. 5 having Flat No. 2305. Have initiated cancellation request through my RM Mr. Ansh Jain verbally on 29th June’2022 which he accepted and ask me that he will proceed with cancellation request & refund of booking amount.
Later have initiated my request through an email on Dtd 07th of July 2022 on which Mr. Ansh Jain has verbally confirmed that he is in receipt of the email & working upon on cancellation of my request and proceedings on refund of my booking amount, however he has never got back to me on status of my request almost over a Month, though I have tried multiple times to reach out to him via Phone/Email, but he never answered/replied. So, have to call him from my Friend/Collogue number to reach out him & get the status of my Cancellation & Refund request.
Every time I used to call/email he does not have any courtesy of answering or replying to my query. Later after almost a months’ time Mr. Ansh Jain has given me a number of Mr. Nilesh Sonar to whom have explained the entire things what has happened, after discussing with him he confirms me that my request which have done through Mr. Ansh Jain has been cancelled due to reason of Delayed from My end to initiate cancellation proceed which was “SHOCKED” to me as have never been informed this during my one-month long calls/email communication with Mr. Ansh Jain.
Recently was in contact with Mr. Hiten from Account Team of Runwal My City Project where he confirmed that whatever approvals & necessary measures were needed to take with respect refund of my booking amount has already been done & he was 200% sure that I’ll get my refund DD on 23rd Of October’2022. However, on calling on the date he was not answering my calls neither he replied to any of my messages instead I got a call from Ms. HEMANGINI BHARATI (SITE Head) and she confirm that it will take another 10-15 days to get my refund as all the CRM & Account Team Members are on Holiday for Diwali Vacation and she can only be able to let me know when exactly I will be receiving my Booking Amount Refund.
have been told that my booking has been FORFITED due to non receipt of payment from one month of duration from booking date & same can not be refund and I should have sent the cancellation request within 7-8 Days from booking date (Which have not been Told to me while taking the booking). So I think this is unethical and need to be addressed by your own.

And Here I strongly recommend an additional Interest of 5 months for the money which is been hold from your end from past 5 Months even after cancellation of booking request.

Now have got refund of INR 48050/- against the total booking amount of INR 56700/- which I have paid of.
Here I am demanding a refund of entire amount as have been informed by the office it has been deducted against GST however if have cancelled my booking and same flat is alloted to someone else then why rhe GST been deducted as they can't make GST payment for same asset twice.

Resolved my issue on priority elsewhere will raise this through Consumer Court.

Regards,
Ajit Mulye
Mob :- [protected]

Dear Sir,

I humbly submit to you that I have registered myself as a channel partner (broker) Dhc new homes pvt.Ltd with your company for marketing and sales of your real estate inventory at RUNWAL AVENUE through your site-in-charge Mr.Avinash Choudhary and Roshan Sawant .

I identified Mrs. BHAGWATI BHISHT and Mr. MEHRAN BHISHT as prospective purchasers, followed up with them with my business partner Ms. Saylee and set up a visit to RUNWAL AVENUE on 30th Oct 2022 and closed the booking for apartment number T1/2701 on Same day after convincing alot. The purchaser has paid a token amount of Rs. 50, 000/--Closing Manager Mr.Sawant Has given quotation 1, 93, 67, 000 but Customer was not agree on which she was asking for 1, 92, 37, 000 in this case we as Channel Partners of DHC NEW HOMES PRIVATE LIMITED COMPANY Compromise 1 lakh rupees for customer so he can go ahead and transaction happen.

After I completed the booking process I was shocked to hear from Ms. Khusboo &Roshan Sawant of your company say that this booking will be treated as a lead generated by the Company team in Direct Source. as one Mr. Gaurav Singh Bhisht (21 Year Student) just visited the site on his with his group of friends just to overlook he not even had a discussion with closing team also just had a word regarding basic details and he left from site but Not even any closing person said that he is from (Direct Source)All closing team was present there, Once customer Swipe Card and paid 50, 000 That moment that MS.Khusboo started I attend this that n etc and Gaurav singh who is studying in 2nd year engineering he is a family member of Mrs. Bhagawati Bisht but he is not buyer, Even on Booking Form His name is not Mentioned.

I have enough evidence with me to show that this lead was procured by me and my team, followed up, and the sale closed by us. This can be confirmed with the client too.Client is ready to say same by self that Buyer Bhagwati Bhisht was continuously in touch With My Partner Saylee from long she convinced them to visit site as customer was visiting after 2months, Ms Saylee (CP) was with customer from 2pm -8pm in whole procedure then this deal happen.

I am bringing this to your attention, as I perceive RUNWAL GROUP as a reputed and ethical business house with good values and my complaint will be taken up in a positive manner and will be redressed fairly without bias.

We are a team of young and enthusiastic individuals who have taken up this work with commitment and high values. We place our trust in you and hope that this matter is resolved immediately and necessary directions are given to your sales/MIS team.

Thanking you for your kind attention.

Yours sincerely,

YASH SALVE
REALTOR
RERA Registered
Member of CREDAI
Member of National Realtors Association of India

We had booked a 1BHK flat in Runwal Avenue on 30th August 2022, so we swiped booking amount and gave advanced cheque as a part of the booking amount which your team were going to draft on Monday.
Then within the next week on 6th August 2022, we gave another cheque for the date 14th August 2022 as a part of fast payment which your team again drafted.
After 2 weeks around 24th August 2022, I called a team member regarding our next payment but I was informed that Runwal had revised the cost sheet.
So till 9th September 2022, we were made to wait and stop our further payment.
We were never informed about the revised cost sheet before until we tried to contact them. I want to know why this misunderstanding was created and need to know the reason for the revised cost sheet.

Dear team

Has per below mail we have done booking on 25 June & we start process & paid token same day of amt 51, 000/- token but when we reach 26 June we came to know that we had been refer by our friend Mr Sachin & there was big mistake done internally by runwal we where done wrong tagging

So you can find below email we did follow up for 1½ month to clear our issue & get sorted so we can move further booking, so we follow up on call, mail whatsapp, with Site head & all head of runwal dept that when it will get clear & sorted so we can pay rest 9% & apply for loan process

But almost many month took to sort so now there was much much delay frm runwal end & every call there was next Saturday Sunday

So now situation is that my family member got admitted at hospital i required funding of 7-8 lacs rupees to spend on medical treatment

So required my booking amount to refund so delay is not frm our end but due to emergency situation we are getting back & need to plan in future of buying house

So request runwal has good gesture kindly refund our booking amount

PFA screen shot of booking we did online payment swipe card on the spot 25 june

Kindly discuss with Mr chetan, Mr Piyush gandhi & Mr Shreyash Khare head, even my friend also follow up to clear issue

So it's now emergency situation so kindly go through below mail & refund our amount

Awaiting for reply

Regards
Vikram Rawat
[protected]

On Sat, Aug 20, 2022, 3:48 PM Megha Wagh wrote:
To: Soham Mundada • soham.[protected]@runwal.com
Chetan Chepurwar • chetan.[protected]@runwal.com
Piyush Gandhi • piyush.[protected]@runwal.com
Cc:vikram rawat • [protected]@gmail.com
sachin.[protected]@gmail.com
marita.[protected]@runwal.com

Subject: Re: Open our mail follow up frm 26 June Wrong tagging done.

Dear Team,

We have already waited for longer period to get the confirmation from you. But having waited for almost 1 and half month just to get correct tagging done from your side, we are now hesitate to proceed further. Hence, we are taking back from the process and do not wanted to go ahead with it and also we are facing some serious medical issues at home as my Mother is hospitalised which will incurred the huge amount for her further treatment so, even if we opt for the further procedure, we would not be able to arrange it.

As it was already delayed from your side and considering our current situation, would request to reverse back the booking amount.

Early support would be highly appreciated.

Regards,
Megha Rawat

On Thu, Aug 11, 2022, 12:21 PM Soham Mundada wrote:
To:vikram rawat • [protected]@gmail.com
Chetan Chepurwar • chetan.[protected]@runwal.com
Piyush Gandhi • piyush.[protected]@runwal.com
Cc:Megha... • [protected]@gmail.com;
sachin.[protected]@gmail.com

Subject: Re: Open our mail follow up frm 26 June Wrong tagging done.

Dear Sir,

We have received the approval for your case.

Requesting you to kindly visit the site for further proceedings.

Thanks & Regards,
Soham Mundada

From: vikram rawat
Sent: 10 August 2022 14:16
To: Chetan Chepurwar ; Piyush Gandhi ; Soham Mundada
Cc: Megha... ; sachin.[protected]@gmail.com

Subject: Re: Open our mail follow up frm 26 June Wrong tagging done.

Dear Mr Chetan & Mr Soham

Kindly process for cancellation & return our booking amount Rs.51, 000/-

we don't want to move further due to issue with your process & very low communication as per Runwal standard not commited

Kindly send our booking amount back to us

Urgently

Regards
Vikram Rawat

On Fri, Aug 5, 2022, 1:37 PM vikram rawat wrote:
To: Chetan Chepurwar ; Piyush Gandhi ; Soham Mundada
Cc: Megha... ; sachin.[protected]@gmail.com

Subject: Re: Open our mail follow up frm 26 June Wrong tagging done.

Dear Team Runwal

Has discussed with Mr chetan last week he has mention by Friday will get revert from Head office today is Friday 05 Aug still we are waiting for your reply

So now has discussed done my Mr Chetan if your audit is not still not gone through process of checking frm 25 June to 05Aug

So per has discussed return our booking amount

Kindly reply

Regards
Vikram Rawat

On Thu, Jul 28, 2022, 10:26 AM vikram rawat wrote:
To: Chetan Chepurwar ; Piyush Gandhi ; Soham Mundada
Cc: Megha... ; sachin.[protected]@gmail.com

Subject: Re: Open our mail follow up frm 26 June Wrong tagging done.
Dear team runwal

Is below issue is solved or not as per referral is added or not still no revert frm your end

Also Mr Shreyas Khare mention to my Friend told that it's solved but no confirmation from your end

Or else we need to withdraw back now

Regards
Vikram

On Wed, Jul 20, 2022, 12:35 PM vikram rawat wrote:
Dear Chetan and Piyush

As per below mail still there is no revert from your side also my friend Mr Sachin has discuss with Mr Shreyas Khare on last Saturday 16 July he has spoken with Mr Piyush

Now still no reply from your end also now ur msg received that saying sent to HO for final approval, this means that before you have said to us that you have already fwd to HO with IOM

Now there something diff story your saying that now it's submitted to HO final approval

we have not even purchase flat & so many difficulty issue facing from Runwal team

Also i had personally follow with Sales person but sales person is nothing bother to reply a mail nor phone call

So if you run Loyalty program my Friend refer & we get interested & we purchase but it's your fault they put under walkin guest we have also said at reception that we had got call after my friend refer to us to we came to visit site also we gave booking token amt also

But when we got final sheet it's was not mention refer discount, from 26 June we where put on hold for further procedure

Now it's 20 July still your ans is that we have process to HO final approval.

Atleast convey a truth to customer we also work in office but we don't give bluff lie to customer that this Thursday next Thursday

Or else don't run a program called like reference benefit of 1%

Also lady Ms Marita she is not bother to atleast reply a mail she is just on mail cc just to watch mail follow up nor she convey correct msg to my friend who is following up for so long time for just reference benefit

So i mark a mail to loyalty program person
Ms Shweta
Atleast go through trailing mail & clear my problem also if can't be clear then kindly return our token booking amount back 51, 000/-

Awaiting for your reply

Regards
Vikram Rawat

On Fri, Jul 15, 2022, 3:27 PM vikram rawat wrote:

Dear Piyush

As per below mail Mr chetan has told by Thursday 14 July referral will be added still no revert frm your end so kindly let us know status today is 15 July

Awaiting for reply

Regards
Vikram Rawat

On Tue, Jul 12, 2022, 12:39 PM vikram rawat wrote:
Dear Mr Gandhi

As discussed with Mr chetan he has mention that by Thursday 14 July will get done & finalised because it's internal team of runwal to clear

So we have requesting you to clear with IOM team & Audit team & other team

All team to solve a just minor issue to just put referral code

So kindly solve our issue soon awaiting for reply by Thursday or my family has mention to cancel & request if procedure for just booking is so lenghty

Thanks
Vikram Rawat

From: Piyush Gandhi • piyush.[protected]@runwal.com
Sent: Jul 12, 2022, 11:23 AM
To: vikram rawat ; sachin.[protected]@gmail.com
Cc: Megha... ; Marita Ferrao ; Chetan Chepurwar ; Soham Mundada

Dear Mr. Rawat,

Greetings from Runwal group.

As it was discussed during your meet with our Referral and Loyalty head Mr. Chepurwar we have successfully forwarded your case to our respective Audit team for due diligence on this case (as per organization process).

We are expecting a revert from their end, post which we would be able to update you with the status, this is going to be a lengthy and time-consuming process, request your patience for us to take it ahead.

We would definitely get back to you as and when we receive any revert from our Audit team.

Warm regards,
Piyush Gandhi
Referral & Loyalty Relationship Manager.

On Tue, Jul 12, 2022, 9:37 AM vikram rawat wrote:
To: Chetan Chepurwar ; Piyush Gandhi ; Soham Mundada
Cc: Megha... ; sachin.[protected]@gmail.com

Subject: Re: Open our mail follow up frm 26 June Wrong tagging done.
Dear Chetan, piyush Marita, Soham

Runwal team

26 June we are following up still your CRM team & sales team & IOM team there is no revert from your side we called last Friday also & u promise that Friday appproval will done

Still there is no ans & no follow up frm your end nor anyone

Mr Sachin my friend has also follow up manytime still no revert on call u say u will revert today but no reply

What's is issue to just to changing tagging

Revert us today

Regards

Vikram Rawat

On Thu, Jul 7, 2022, 11:18 PM Sachin Sawant wrote:
To: Chetan Chepurwar ; Piyush Gandhi ;
Cc: Megha... ; sachin.[protected]@gmail.com; Marita Ferrao

Subject: Re: Open our mail follow up frm 26 June Wrong tagging done.
Dear Sir,

As per your communication we will get confirmation on Tuesday but still we are not getting confirmation from your side.
We request you to please check and confirm

Regards

Sachin Sawant
[protected]

On Tue, Jul 5, 2022 at 4:11 PM vikram rawat wrote:
To: Chetan Chepurwar ; Piyush Gandhi ; Marita Ferrao
Cc: Megha... ; sachin.[protected]@gmail.com

Subject: Wrong tagging done.

Dear Team runwal & Mr chetan

Awaiting for below revert is it done below process of tagging

so we can look for further procedure confirmation in system of online or we need to take back our booking amount paid
Regards
Vikram Rawat

On Mon, Jun 27, 2022, 12:27 PM Sachin Sawant wrote:

++ looping

@ Marita

Regards
Sachin Sawant..

On Sun, 26 Jun, 2022, 10:23 pm Sachin Sawant, wrote:
To: Piyush Gandhi ;
Cc: Chetan Chepurwar ; vikram rawat

Subject: Wrong tagging done.

Dear Sir,
With reference to the discussion I had with you today afternoon, My tagging has not been done by your CRM team which we got to know in today's discussion.

Please find attached documents referring to the conversation I had with the My CRM team (Mss Marita Ferro) that I have referred to the person Mr. Vikram Rawat .

Kindly look into it and process our documents as a referral from Mr. Sachin Sawant (phone no: [protected] ) to Mr Vikram Rawat (Phone no : [protected]) instead of pre-sales.

I request to process at the earliest to proceed.

Also tag with my runwal account benefit of their agreement for refer Mr Vikram Rawat

My Runwal tower details as under .

Tower no : T20 (Phase no 2)

Room no : 2105

Floor no :21

For your reference kindly find attached documents of conversation.

Regards
Sachin Sawant
[protected] / [protected]

I visited Runwal's Kanjurmarg, Mumbai site to explore the property on 7th August 2022. We were approached by the sales representatives Khushboo Vadsaria and Ahmed Khan where we were given a spot booking offer.

I paid a token amount of Rs 139290 but later due to financial constraints, we decided to cancel the booking of the flat. I later visited the Runwal Kanjurmarg sales office on 10th August 2022 to cancel the deal we talked to the sales representatives Khushboo Vadsaria and Ahmed Khan about the financial constraints however they told us to drop an email to make it official.

However, after repeated follow-ups on email, the relationship manager Babita Kapoor kept denying the refund request. As per Runwal's terms and condition the token amount if refundable of request for cancellation is made within 15 days while my request for cancellation was made within 72 hours from the booking on the flat.

Project Name: Runwal Avenue.
Booking Date: 7th August 2022
Tower NameL L
Flat Details: TL-2804
Flat Type: 2BHK
Token Amount: Rs 139290

Kindly please request you to refund the token amount.

I have taken a house from you at T-3 flat no 1001 in Runwal pinnacle. The relationship manager given to me is not even picking up my phone and not replying to e-mails. Even though I have deposited 9000000/- with you till now, if there is no response from your staff, then to whom should I appeal. If I want to take home loan while demanding my next amount, I don't get any documents from you as soon as possible. So delaying my home loan. This matter is very serious, but you should pay attention to it from your level

I, Mrs. L Tripathi, have booked a flat in your Runwal gardens in T13, Flat 2203 located at Kalyan shilphata road in November 2020. At the time of booking, I was informed as per the lucky draw, that I would receive a smartphone as a gift after registration.

The registration done in December 202o but I have not yet received the gift.
Numerous emails and phone calls have not yielded any results . Kindly look into this matter and take action at the earliest.

I had booked one bhk flat in runwal garden Dombivli in month of January at the time of booking it was said to me clearly that, there is an offer going on where booking amount is refundable so at the time of booking I gave the token amount and book my flat and later on due to some medical problem I was not financially strong so is decided to cancel it and immediately after within 1 month I cancel my flat and even I gave a confirmation to the concern team also even I have all the screenshot recording and all that the booking amount will be refunded within 90 to 120 days after waiting for such a long time I am not received any kind of refund from you guys so I just went to the CRM department so now they are telling that it has been forfeited without any intimation now they are telling that it won't be refunded so I please request you to help and please repair my token amount as it is much needed for me .

I have booked flat in Runwal Mycity in Dombivli and paying the instalments as per the stages of completion. The service of CRM Ms. Priyanka Nimkar is not satisfactory. I am not getting the money receipt in time. I have to make several follow ups and phone calls before getting the money receipts. Please look into.

Regards
Subhasis Roychowdhury

I, Veena lalwani, have booked a flat in your Runwal gardens located at Kalyan shilphata road in November 2020. At the time of booking, I was informed as per the lucky draw, that I would receive a smartphone as a gift after registration.

The registration of my new home was successfully completed in February 2021 but I have not yet received the gift. Kindly look into this matter and take action at the earliest, haven't got any concrete solution, after speaking about this to my dedicated RM.

You can contact me at [protected]. I look forward to hearing from you.

Booked runwal avenue L 1404 in the end week of April 2022. Ur marketing agents created urgency for booking. My loan case was not different. I am working with icici bank and hence we get staff housing loan at lower roi . Shl are not done basis usual credit evaluation process. I briefed all the things to ur godrej agents and marketing agents and ur executives/ manager in runwal. Godrej over promised me that my loan will be done upto 81 lacs and they do combined loan with icici and for staff loan they will give LOD. As I had only 10lacs of funding available the amt was not rounding up to 10% and was making just 7% . Still the ppl on table promised that the registration and loan will be done on self contribution on 7% amt. To my surprise first 7 days godrej didnot evaluate the documents and log the file for go no go. On various calls they logged in the file and within 7 days sent me sanction rejection mail. When asked they said it's just procedure as the request raised by me was going beyond tat. No bank/ financial institute behaves in such way. I m myself a banker and no bank will do this. I got my sanction done with icici bank and they were quick enough. Before rejection from godrej my Sanction with icici was present with me. However, as Icici is bank they have to abide to rbi rules and rbi states only 75% funding on market price. With this issue I had to go through mental trauma as I have now to pay 30 lacs and it's huge amt to be paid in 4 years. Considering all my financial status currently.. i decided to get an upgrade on tower G which is just pre launched. I got rate of 155 cr for 661 area from agent but now the upgrade is not happening smoothly. In upgrade position also RMs from Runwal are trying to make money and not giving good rate. On the other hand am getting good rate from agent. Plz resolve this issue as in my case only I m suffering and company is just not bothered to resolve the issue of false promising and mis-selling.

I had a book Flat in Runwal Garden Dombivli (E) T30 - 705, On 16 jan 2022,
i had sent a mail to Nandakishor narkar (nandkishor.[protected]@runwal.com), Hitesh Borse ('hitesh.[protected]@runwal.com'). 12 april 2022. for withdrawal of booking and refund of booking amount, but the mail was un-replied consequently after waiting for week i called up Hitesh and Nandkishor for the Deposit back they told me that he will speak to higher authorities. and was never called back for the resolution of the issue.

I regret i inform That my job has been transfer to other location,
thats why i want to cancel my Booking of the property,
i also paid the booking charges 48, 173/-

I booked 1bhk in T15 flat 2006 in runwal garden on April. During the booking Shubham sales team made big promises. After getting the loan sanction from L&T. They said that I need to make POA the bank fellow coordinated with shubham and made the POA for Bank purposes but shubham was not aware that one more POA is needed to make registration. Now Reeya and Shubham they are saying that the registration can't happen because no POA. I'm an Nre customer I work on cruise ship now I'm in Europe. When i was in india i followed up with reeya and shubham to finish all the necessary documents but they were never available and every time giving wrong information. Now they are blaming each other.
Because of their lack of professionalism i have to face the problem now I wasted my time and money behind the property.

If the Registration is not happening I want all my money invested in the property.

My name Mohammad Yaqub Sayyed number [protected]

Dear Runwal Team,

This is with respect to our booking of Flat no-1304, Tower-CL04-E2 at My City, Phase-2, Cluster-4. Please find the timelines on the background of the matter;

On 29th Jan-2022, I had dropped a mail to Customer service/Priyanka Nimkar requesting for help in the process of cancellation and refunding our advance money paid of Rs.7, 29, 433.

On 31st Jan-2022 your team has replied to us stating that there is no refund policy and entire money paid on the aforesaid flat will get forfeited.

On the same day we replied the team guiding us with the clause wherein no-refund/forfeiture money paid has been mentioned. There was no reply to the said mail.

Subsequently we followed on 6th Feb and 15th Feb, but there was no response from the team. (It is to be noted that till now we haven’t received the document we have executed with you containing the above clause or any reply from your side on this.).

Since there was no response over the mail, we tried connecting with your executive Priyanka Nimkar, to whom we informed our above reasons and requested her that in case of your no refund policy then, kindly help us with lower configuration so that we don’t loose our money. To this Ms. Priyanka had informed us that she will put up the request to her higher ups and she will get back to us depending upon the availability o[censored]nits.

Subsequently we had conversation twice/thrice on this issue wherein she informed that the configuration downgrade is still under management discussion.

On 2nd June-2022, after understanding that OC is in place, we again connected with Priyanka who informed that there is remote chance of configuration downgrade. Hence, we informed her that in the absence of configuration downgrade and your no refund policy we will like to go with the balance payment of our booking of Flat no-1304, Tower-CL04-E2 at My City, Phase-2, Cluster-4.

WE asked Ms. Priyanka on why the demand has not been raised to us, for which she informed that since she was not clear about the plan of downgrade/exit she has not raised the demand as it will attract the company a fair amount of GST. However she disclosed that we have to pay balance amount close to Rs.78.53 Lacs for the flat.

As advised by her, we dropped her a mail requesting for holding the above unit to which she was about to revert with the demand amount after discussing with her higher ups. But so far we haven’t received any mail on this.

We continuously called her from 4th June till 8th June, but she was either disconnecting our call or it was going unanswered.

However throughout this she was in connect with my registered number over the whatsapp and was sending regular group messages etc.

On 8th she replied to our call stating that the above unit has been cancelled and our amount has been forfeited. We were shocked by her response and we understood that she was waiting for some date so that she can inform us about the cancellation.

We asked her to connect us with any of our seniors to which she had informed that she will revert within a hours time but so far we haven’t got any response on this matter.

On 9th my wife Mrs. Ashwini called her and asked for arranging a meet with her higher ups for which she informed that she cannot arrange atleast in this month.

Team,
I have few questions for you

Is it ethical on your side to cancel my booking without intimating/advising me or sending me a notice.

I agree that I had raise a mail for cancellation, however in the said mail there was also a refund request also. For which you haven’t reverted me till now on the document which has this clause.

When on understanding that there is remote chance of downgradation, I have also asked for raising balance demand, you haven’t raised that as well, which means my flat has been put up for sales by your team.

We are a first time buyers with less information on these process, however buyers like us has kept high hopes on a brand like Runwal and are investing our hard earned money, which has been simply downplayed by your customer service executive.

Seeking a justified response from your team.

Regards

Balasubramanian

[protected]