Runwal Group Complaints & Reviews

Project - Runwal Gardens, Dombivali

I had booked a 3 bhk flat in Runwal Garden in 5th APR 2020 in Tower 1 - 1103 by paying 25000 as booking amount. Later we have decided to cancel this unit and i sent mail on 24th APR 2020. Since then, I am following up with them for refund amount. I have contacted them several times and also visited office but no response.
Meanwhile, I have booked another 3bhk unit (T1 0803) by paying 25000 more. Later i came to know that, there is a new building coming just infront of tower 1 and hence, we have again taken decision to cancel this unit also. so now they have tot of 50000 with them.
Runwal, you should refund my 50000 at the earliest possible.
You are unnecessary spoiling your name in the market. Sometimes I think, Is this a fraud????
Please be very much sure before giving money to Runwal.

Regards,
Amit[protected]

Hello team, I have booked 1.5 bhk in runwal dombivli ph3
I have paid the first initial contribution of 10%, given sanction letter and all necessary documents
Till date I have not received any updates from relationship manager, even I don't have contact since my previous 2 manager have already left runwal.
Even I have shared list of queries which r unanswered till date

Pls support
Dipali sonawane
[protected]

We booked a flat in runwal gardens in jan 2021 against a cancelled booking. We paid the booking amount and the 5% within a week to avail the stamp duty discount. Since after that nobody was bothered to even call us and give us update about flat allocation. After lot of struggle talking to various sales representatives the flat was alloted to us in the month of April. The RM kept changing for us and nobody is on same page. Now everyday I get a call asking about same questions if I will be making the further payments through bank loan or self fund. Even after sharing the bank sanction letter and registration amount now we are waiting for registration date for over a month and now they sent us a demand letter to make further flat payments even without a registration. Such a scam this looks to be. We keep chasing people all the time for everything.

Cancel the flat booking and refund my amount
I will not be able to buy a flat as my wife lost her job and not possible to in the Covid-1 situation. Refund in humanitarian terms.

And since all the responsibilities of the family are on me, if I take a loan, I will not be able to repay it, and the current situation is very dire. Illness like Kovid has made it impossible to get out)

Refund Booking and Registration Amount

I am trying to login to http://e.runwal.com/fvreportal/secured/frmLogin.aspx customer portal but not able to login.

Hi Team,

Myself Rupali Kiran Thakkar, I paid a booking amount for Runwal Garden Dombivli East of Rs.11000/- on 14th June 2020 (flat number was T-10 1206 cluster garden), due financial issue we decided to cancel the booking since then I am struggling to get my money back.
I have been dropping emails & calling your Runwal Garden office since all 9 months with no luck. (Email sent to [protected]@runwal.com, amit.[protected]@runwal.com, had word with Viren, Rohini & Soniya)
Currently my family is going through a medical emergency & COVID, I badly need my money back & cannot wait anymore.

Isn't it a shame to see big builders like you make people wait 9 months for such a small amount?
I am done with the follow-ups & truly expect you to behave responsibly. Please stop making false promises & return my money ASAP! Attached are the evidence.

Regards,
Rupali Thakkar

Sir

This is to inform you your office representative Mr. Jayesh Makwana not attend properly. Every time his mobile number busy and landline number he never give response. Today I phone he told me I call back in 10 minutes but till never phone. His phone switch off. He send mail regarding flat but never talk on phone neglect. I have book flat runwal avenue in kanjur.

Please look into matter. Please instruct him attend properly

Please do the needful.
Regards

Nandkishor sawant
Runwal avenue J907
[protected]/[protected]

I have booked a flat at the mentioned project. I have been followed up continuously for providing Name and Address details for registration process. Though the details have been provided twice, I have being sent the same email mentioning that I have not provided the details and hence the registration process will be delayed. Is this some steategy to delay the registration process or some major gaps in your internal process.

Also to higlight while I had booked 2BHK ultima with reserved car parking, the relationship manager send me an email with the details of 1bhk with the same value of 2 BHK and asks me to confirm on the same. Why such gaps?

Since 4 month I just received fake comment of registration dates from CRM Miss sofiya, not even from Manager Mr Modak.
Due to delaying and slow progress I am frustrated and I want to canceled my booking and want returned my paid amount with loan process fee, interest of paid amount.
Runwal garden
Flat T27 1302

Regrads
Ganesh
[protected]

I have tried to contact the right representatives from Runwal but to no avail.

Summary:
I have bought a 2bhk flat in Runwal forest - T4, Oak building, 3401 in the year 2019 March. The agreed price which the sales team committed, signed and shared was 1.69Cr all Inclusive. The agreement value is 1.5Cr. In the cost sheet 5% GST was billed to me and the deal was signed off.
I have done the agreement basis this price, taken loan basis this price and have been paying to Runwal as per the completion schedule. Never ever defaulted in my payments and have been paying in time as required.

Now at the time of possession when I was about to pay the remaining 10% of the balance payment, Runwal finance team came up with an ask of additional 12lacs over and above the agreed value. So now the total flat price comes to 1.84Cr, instead of agreed and signed value of 1.69Cr.
The Runwal finance team is saying there was a mistake from Runwal side and I need to be paying additional 12 lacs. Inspite of having the signed cost sheet and the documents they are asking for additional amount. This is very unfair and is an huge amount. Moreover, none from the finance team is discussing anything with me to close this issue.

The sales team has washed their hands off this issue and has left me in the lurch. Not even a single person from Runwal is forthcoming and explaining us the rationale for this. They are giving us an ultimatum that we do not have a choice but to pay this amount.

Inspite of having all the agreed and signed documents they are threatening to pay additional 12lacs.

Hi,

I have booked a flat in Runwal Gardens Dombivali, Phase 2, Building 14, Flat No.1603 and have paid a booking amount of INR 81, 522.
Due to pandemic and current situation, i have requested them to cancel the booking and help me with refund.

I didn't get any positive response from their side and they kept saying that this cannot be refunded.
I have even asked them to deduct their processing fees and refund the rest of amount but they didn't do anything about it.

Last Email Received from Runwal :

Reeya Chakranarayan
Wed, Sep 16, 2020, 11:37 AM
to me, Jayprakash

Dear Mr. Shahu,
Greetings from Runwal Group!
We understand your concerns in this difficult time, thus we have forwarded your cancellation request to the concern department.
As per Booking form terms signed by you the amount paid shall stands forfeited.
Incase If we receive any updation from the management in regards to refund we will keep you informed.

Regards,
Reeya

Regards,
Manoj Shahu
[protected]

This is Ankesh Panchal, booked flat at at runwal gardens tower 14 flat 2308 on 08/11/2020 by paying 1% booking amount of Rs 38420 plus GST. While booking we clearly informed sales person Aniket and their inhouse banks that we will combine mine as well as my father's income for loan and my father's retirement is near in 2022, and if loan not possible we will cancel our booking and take refund of booking amount and Axis bank executive Sandeep assured us in front of runwal garden's sales person that your loan will be sanctioned within 15 days but they rejected the application several times saying my salary is transferred through IMPS and my father's retirement is in 2022. Axis bank also took blank cheque from us saying it will be used for processing fees and it will not be deposited without informing us but axis bank deposited the cheque for Rs. 5900/- without our consent and when ask they said we forgot to inform you. After several rejection we informed about the situation to runwal's loan department team Mr. Atul Malusare and Mr. Harvinder, they submitted our loan application to various bank but even they rejected stating same reason as axis bank. So after all this frustration, we visited the site for booking cancellation and told to refund our booking amount but we were told that runwal have no refund policy which we were never informed earlier by sales person by Aniket while booking ever after explaining all the details.
CRM person Dashraj & Usha asked for 4 days, but today it's 13th days, they are not receiving calls, even HO person are not doing anything to resolve our query.

I booked flat at runwal gardens at tower 14 flat no 2308 at runwal gardens on 08/11/2020 by paying 1% booking amount of Rs 38420 plus GST. While booking we clearly informed their sales person Aniket and their inhouse banks that we will combine mine as well as my father's income for loan and my father's retirement is in 2022, and if loan not possible we will cancel our booking and take refund of booking amount and Axis bank executive assured us in from of runwal gardens sales person that your loan will be sanctioned within 15 days but they rejected the application several times saying my salary is transferred through IMPS and my father's retirement in 2022. After several rejection we informed about the situation to runwal's loan department team Mr. Atul Malusare and Mr. Harvinder, they submitted our loan application to various bank but even they rejected stating same reason as axis bank. So after all this frustration, we visited the site for booking cancellation and told to refund our booking amount but we were told that runwal have no refund policy which we were never informed earlier by sales person while booking ever after explaining all the details.
Now are are continuously trying to follow up with Dashraj & Usha for refund, but they dont bother to pickup our call nor revert back.

Hi,

I have booked 1bhk Flat in 2020 in Runwal GARDEN Dombivli with paying 40, 426 INR amount.
But due to this Pandemic situation & my financial condition, i have decided to Cancel the booking.

i have spoke with Sales person & CRM also wrote a email however CRM told me to send mail to support team however no response from support team. have decided to meet personally and visited sales office. However CRM said that have already told you that money cant be refunded so have asked her then why you said to support team? there is no any answer with her on the same. she then rudly said support team will revert you soon however till today have not received any revert.

I need my money back & hope you will definitely help me on this.

Appreciate your revert and awaiting for positive response on the same.

enclosing all the available documents here. please help me and release my refund amount ASAP

Thanks

Sir,
I have Booked the 1BHK Flat at Blossom City in Runuwal MY City Dombivali as per below

Booking Date (DD/MM/YYYY) - 14/02/2021
Primary Applicant's Name - Jitendra Suresh Redij
Co-Applicant’s Name - Chetna Jitendra Redij
Unit No. - CL[protected]
Type o[censored]nit - 1 BHK Ultima
Agreement Value (INR[protected]

Ms.Swati is allotted as my Customer relation Person from Runuwal side having E-mailID swati.[protected]@runwal.com (Mob. [protected])

Since the Fist mail i am not getting proper Support from her. Even after my Repeated mail to [protected]@runwal.com, not a single action or mail was received to me.

I am Always getting Wrong Information from her. and even though after sending her correct details she again send me wrong information. this will leads to delay in documentation issue.

there is surprising mail received on 12th march 2021 that she is not received the SDR payment. In this connection i already furnish the details of my Cheque which is already deposited to Runuwal team on 17.02.2021.

In-spite of Giving PDC Cheque she is demanding me to do the NEFT of SDR amount.

I request her to drop me the mail why you need NEFT payment as i already submitted my PDC to you. But she Refuse to send me the mail.

I don't want to bare any additional cost in SDR due to delay from your side. as i already give my PDC to you. its your Responsibility to give proper support & mail communication if you want NEFT with Proper reason.

I am totally disappointed with the Customer Support granted by Ms. Swati. Also Request you to change my CR

Also share me the Escalation Matrix too for Immediate reply

I was infomed I'm eligible for refund due to HRC. i requested for refund but now after making me wait since aug2020 Tunwal has changed their stand and i have been denied refund with any proof, explanation..
i made the request for refund on 7th aug 2020. they took 6month to approve and request and mail the refund would be initiated. Now they have denied refund mentioning its not profitable for them to give us refund.

Hi,
I have booked 1bhk Flat in 2018 in Subvention Scheme in Runwal My City with paying 9% (3.58 Lac) amount (Registration Pending).
But due to this Pandemic situation & my financial condition, i have decided to Cancel the booking.

i have speak in Sales Team & also wrote a email in that they Easily said that "SORRY SIR" will not refund any amount (ZERO) in case you Cancel your booking as per the policy.

I need my money back & i am sure you will definitely help me on this.

Thanks in advance

Regards,
Pradip Variya

Do you really have a customer care department or you just kept a team to make customers fool that such type of service exist at your company ? I have been trying to reach over phone but then the number never connects, not even in my dream, I got email to write to which remains un-responded for ages, in fact un responded as I write this complain, I got a WhatsApp number to reach to you and again no change in your professionality since you maintained the reputation of not answering, I must say - the kind of consistency you have maintained in not responding is unbeatable. What kind of jokers you have at work? in fact I feel jealous that you pay these people for not working and we on the contrary slough for 11-12 hours to earn money working hard. Anyways, I want someone from customer care to contact me once to hear my concerns and get it addressed without further delay.

I have registered my Flat (T17-0705) in Nov 2020 at Runwal Ganden Dombivali. But as discussed with My CRM I have send mail on 27th Jan 2021 to cancel my unit and do not want to proceed further to buy this unit anymore.

Till that day i am not getting proper response from team. I do not have any update on my multiple follow-ups.

Request you to please look into this issue and provide me solution as soon as possible.

I have booked the flat in phase3 in decemeber 2020. They asked me to book it hurriedly saying the units are booking at very fast pace and you might loose the deal and also the rates are increasing even the stamp duty may rise in Jan 2021.

I did booked and even paid 10% amount to total value. But its more than 2 months I am chasing Runwal for the registration process. But they dont bother to answer. After repeatedly calling for number of days, they respond "it is in process".

I visited office to check with the manager, but they tricked me again saying it will be done by next week anyhow.

I am still waiting, cant find any customer support.