Samsung India — Mobile phone samsung a8

Address:	Vadodara, Gujarat, 390016
Website:	samsung india

I bought samsung a8 in feb 2016 from vadodara vijay sales store along with the additional payment of 1999 for insurance from bajaj allianz and warranty for 1 year.

In the month of may 2016, i faced a problem with my phone's display, i saw few colored lines on the display. I went to the shop and ask them to replace the phone they said it is not covered in the insurance as i dont have any insurance because it was not processed by them. They gave me the address for samsung care and said it will be replaced free of cost as it is a hardware issue.

I went to samsung care, they didn't attend me, after shouting they attended and said that it cannot be replaced as it is not covered in warranty and there is no insurance also. I asked what all is covered, they said, broken then it can be repaired and i said what they just tell me that my phone's screen in broken due to some compression, which i never did as there is a gorilla glass, and top of that i put toughened glass on it to save my phone, also there is not even a single scratch on my phone, while checking my phone the girl and the manager removed the toughened glass from my phone and pressed my phone and then they said that it is broken from inside. I said you said it come into warranty that broken can be replaced or repaired, still they argued with me and asked me to pay 8500 for the glass and display to be repaired. Since then i have been following up with samsung but there is no resolution from them.

Please help me in getting it replaced it repaired, it was my hard earned money and i cannot afford to buy a new one or to get it repaired.

Hope you will look into this matter. Thank you