[Resolved] Sansui India — defect tv

 
5 Reviews
Bangalore North, Karnataka, India
 girishsb on Aug 11, 2017
Hi viewers i had bought a sansui television model no:SKW40FH11XAF on Nov 3rd 2015 from flipkart which is still under warranty (3yrs), this is the worst experience now i am facing
so i am writing this review after 18 months to make sure people should buy the Good company stuff.

1.After few months of usage found a dark spots inside the screen.
2.Given to Authorized service center they are not able to sort out the problem because
company doesn't have the parts required for the repair
3.After 1.5 months they got approval for the replacement of the new TV they said they
dont have the 40inch sansui TV stock

4.They will give you option of there other brand for the replacement of the tv
5.please my heartly suggestion is do not buy any of the sansui company.
6. Do not go behind the offers & warranty they give us the product might be outdated.

7.The worst experience of customer service i ever faced by me.
Complaint marked as Resolved Aug 16, 2017
Company is giving the replacement of Tha television but a small size which is not acceptable

Complaint Status


[Aug 14, 2017] Sansui India customer support has been notified about the posted complaint.
Updated by girishsb, Aug 11, 2017
the service center had given me option of 39inch rather than giving 40inch saying this is the stock available
Updated by girishsb, Aug 16, 2017
Still the complaint hasn't resolved
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

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Videocon Industries Customer Care's response, Aug 16, 2017
Dear Dipak Mushary,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

Regards,
Sansui Customer Support Team
Dear girishsb,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Sansui Customer Support Team
Dear Girishsb,

We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Sansui Customer Support Team
Dear Dipak Mushary,

We are still awaiting information about your complaint number. You can contact us on [email protected] Please let us know if we can be of any further assistance.

Regards,
Sansui Customer Support Team

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    Sansui India - defect tv