Comments
Dear Nileshasawa,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Videocon Online Team
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Videocon Online Team
Thanks for response, expect for positive solution
Thanks for last response but this problem has once again, in this context I have sent following message to Mr. Sharma who is Head of service dept. My problem still not resolved, request for resolution so that we can retain confidence in Videocon Sansui brand
Dear sir,
This is Nilesh Asawa from Surat,
Please refer below customer reference number, this is third time in last 6 months I have faced backlight (display off ) problem for my Sansui LED 55 inch TV, last time it took almost 15 days to resolve, which is also happened after your intervention.
Hence sir, request your intervention to solve this problem completely. We have high respect for your company products .
Dear Customer Your Reference no is SUR[protected] pl give Response Code R91809, if receive call within 1 hr.For online AMC visit www.vgservice.co.in
Forward from:IM-SERVCE
Dear sir,
This is Nilesh Asawa from Surat,
Please refer below customer reference number, this is third time in last 6 months I have faced backlight (display off ) problem for my Sansui LED 55 inch TV, last time it took almost 15 days to resolve, which is also happened after your intervention.
Hence sir, request your intervention to solve this problem completely. We have high respect for your company products .
Dear Customer Your Reference no is SUR[protected] pl give Response Code R91809, if receive call within 1 hr.For online AMC visit www.vgservice.co.in
Forward from:IM-SERVCE
Videocon Industries Customer Care's response, Sep 16, 2016
Dear Nileshasawa
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [email protected] and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Videocon Online Team
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [email protected] and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Videocon Online Team
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1102
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Resolved
380
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Even we requested for alternate TV till the time it gets repaired but same is ignored