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[Resolved]  Sansui India — no service center can be contacted in any location of sansui

Address:Dhanbad, Jharkhand, 826001
Website:www.sansui-india.com

Purchased an ac from flipkart order num od[protected]. I am trying to contact on the number given by you of the service centre of sansui since 2-3 days, it is not contactable on[protected]. I need a fan blade of the outer unit which has been damaged. Please convey the message to sansui so that i can get the solution. Or i will think that flipkart is selling a company's product whose after delivery service is worse...
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Aug 8, 2021
Complaint marked as Resolved 
Sansui India customer support has been notified about the posted complaint.
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Comments

Dear Kishore_pthk,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Sansui Customer Support Team
Reply
Why don't you guys update your company website's information. In Service Center finder, no service center can be found. In Contact detail, only 1 landline number is mentioned[protected], which is not reachable. So embarrassing for Sansui that they cannot update their website information. Only focusing on sales, no service. You are not gonna sustain in this competitive market this way remember...
Reply
Dear Kishore_pthk,

Please share your complaint ID and phone no. at [protected]@vgmail.in and we will put all our efforts in trying to help you out.In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Sansui Customer Support Team
Reply
Dear Kishore_pthk,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Sansui Customer Support Team
Reply
Kishore_pthk's [Complaint's author] reply, Sep 4, 2017
Dear Sansui,

I have already taken a substitute solution from a third party, but I have experienced very poor experience from it in 1st purchase of Sansui, . I was not expecting this. Now, I won't recommend Sansui to any nor I will purchase.
Dear Sansui,

Yesterday night all of a sudden when i tried to start the ac Model SSZ33, it showed an Error "E2" in the display. I tried unplugging the electricity connection, but it did not started. Please suggest the solution at the earliest. I already had suffered a lot for this ac in terms o[censored]sing it nicely. Please suggest how to solve this.
The Ac is mere 1 year old.

Rgds
Reply
Videocon Industries Customer Care's response, Oct 25, 2017
Dear Kishore_pthk,

We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

Regards,
Sansui Customer Support Team
Dear Kishore_pthk,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Sansui Customer Support Team
Reply
Kishore_pthk's [Complaint's author] reply, Nov 3, 2017
I got it serviced but they took money for it. It should have been included as FREE Service as I was trying to contact you since june 2017 in your provided customer care number 022-45424400, but it never got connected. In between the 1 year expired for FREE service. You guys should understand that it was not my fault. I got wrong customer care number. When I got the right number it was past the 1 year free service. You guys should take it as your responsibility and refund my money given for service.
Dear Kishore_pthk,
We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Sansui Customer Support Team
Reply
Dear Kishore_pthk,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Sansui Customer Support Team
Reply

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