Sansui India Complaints & Reviews

Our 55" sansui ultra 4k full hd smart tv is not powering on. We have tried the sansui customer care many times with all methods email, sms & phone but no response. Call center phone is always busy [protected]. Purchased from flipkart on 16/04/2017. Warranty is 1 year + 2 years = 3 years. We are not able to contact the customer care at all by any means.

I have baught a sansui led tv 8 months before, but now it's not working properly and totally off from last 25 days.
I have already told about the problem to the dealer, but till today he does not giving any service.
Now, the dealer is talking very rudely with me and does not agree to give any service in this matter.
I am very disappointed by this type of behaviour from dealer.

I own a LED tv of 42 inch.I have registered my complaint as on 6th february 2018 for replacement of tv panel. I had been told by an engineer that the panel will arive in around 20-25 days, but till date my complaint has not been resolved. I called customer care several times, but they were also unable to provide that when my complaint will be resolved.
I want you to solve my complaint as early as possible, as watching tv for me can't be possible these days due to defective panel of my led tv and also IPL is going on, my favourite and I want to see that.
My complaint reference number is SUR [protected]

I am purchase a new sansui LED television .company did not provide me free demo installation. And when we trying to installed it but unable to do it.because I found that the table stand inside in box was not same as required to fixed it.both sand are fixed same side another side stands was not fixed .they are same side stands. I think company understand my problem and solve it as soon as possible so we can use it

Dear Sir/ Madam
I brought Sansui LED TV 40 inch 3 years back with 1 year guaranty and next 2 years warranty worth 27000 INR. After using of just 6 months the picture is viewing in half on TV screen. I filed complaint at Sansui service center and they, after 2 days their technician visited and checked and they told me there were a Panel Problem and panel to be change. I again contact to Sansui service center to request them to replace my TV set with new one and they said if Panel will be change next time similar problem not happen.

Therefore after the using of just 1 year the picture is viewing black on TV screen. I filed the complaint to Sansui service center and their technician visited and 900 INR to just check. They told me again it’s a panel problem I again contact to Sansui service center to request them to replace my TV set with new one and they said Panel will be change without any cost. And same was replaced. And now again the volume of the TV shutting down again I filed the complaint to Sansui service center and their technician visited charges Rs 950 INR to just check and they told me it’s a speaker’s problem.
I just wanted to ask that what happen to your product as Sansui was one of the trusted brand in CRT TV’s but now I really very disappointed. I am facing again and again problem in my LED TV so that I requested to replace my TV with new one. Otherwise I will apply consumer Court for compensation.
Please take immediate action for replacement of TV.

Regards
Yash Kumar
S-2 BLOCK -6 SWARN PARK
NANGLOI, DELHI
MOB-[protected]

We had lodged a complaint to your service technician and he had taken necessary action to service our refrigerator. We paid him the service charge as well as the charges levied to change the timer of the fridge and he had told us to contact back if there is any other problem.

After that we tried calling him for a week but still he insist responding and our problem has not been solved yet. Please do take the necessary action and if not please dont make us take any action against your service center.

We would never prefer your company products here after.
The name of the technician is faizal from kochi branch.

Made biggest mistake by purchasing above machine. One or the other problem arises in one cycle. Either doesn't stop water or stops ayleast 3 to 4 times regularly. Technician came 4 times but no use. Purchased on 2 october 2017 through sovereign enterprises karkala.
Either replace or take to your service centre for further verification - gerald [protected]

I bought sansui 1 ton 5 star white split ac around 4 months back. It has been set up but it is not working and not cooling. It even switches off on its own after some time. I request you to send engineer to fix this problem as soon as possible. I have already sent a few mails to you regarding this issue but no action has been taken from your side.

The complain no is pat[protected] registerd on 21/03/18. I was asked on 22nd that wheter my i had made any compliatnst of my tvat around 1pm. After no response from the service centre when the engineer visit is arranged i got in touch with them at 3:30pm then i was told that my conplaint was not sent to the conserned service centre so they were unable to take the call. I was adviced by the service centre to contact asi inchage against the same which was the duty of the sevice centre. Then the service engg visit was arranged after my interfrece. I was told by the service engg that board has burnt and it has to be replaced. I took this matter to asi he said after serching from his system that part of that model was available with the store department. He requested the engg to take two persons from there side come to the store to take the part so that the complaint would be fulfilled as soon as posible which was right. But instead the service centre put by compaint on part not availabe mode and till date are waiting for the part to come from company side by courier. Till date nor the company store nor the service centre are intresed in this matter. But it could be solved the same. Till date the service centre is not lifting my contact no which i tried atleast 50 times today. Nor the asi is in position to say when my complaint will be solved. So, i am force to say that if no sincere action is taken i will have to take legal action what ever posible to any extend.

Sansui has the worst service ever possible.
It has been 20 days that i have filed a complaint for the replacement of the fridge door.
I have not received any update on the same from company official nor have i received any message or mail on the registered number and mail id.
Whenever i call the concerned officials they say the status is pending.
Half of the time customer care people do not answer the call.
I even escalated the issue 2 days back and the official said that i will get a call within 24 hrs but no response.
Pathetic service.

I have purchased a washing machine with the serial no. Gn[protected]
Through flipkart on[protected] and now from last 3 months its drier and washer is not working. My mother is not able to wash clothes and she has been a patient of asthma and i dont want her to suffer anymore. I have tried my best to call this company and even i tried to mail them but i have not got any single response from them.
My machine is under warranty of 2 years.
Please help me out.

Pathetic service

I purchased a washing machine in november 2017.
At that time i faced a drainage problem and i logged a complaint in november as well.
But till today still my problem is not resolved.
No one is listening my complaint.
From november i can't use my machine and warranty period is continuously decrease.
Who is responsible for this.
Please justify the reason.

Ph: [protected]

I am from Chennai. I've bought a 1 ton Sansui 5 star Ac in the month of December which was unfortunately fixed in the month of march.As per the Installation, it was done perfectly according to the installation people and also the AC is functioning well as in showing temperature and all.The room is not getting cool even after the Ac runs for continuous one hour.As far as i know the product itself has some defect.The product was brought with high expectations and excitement.But now i am experiencing poor customer satisfaction.Adding to that there is not even one customer care number that's working for the customers to get in touch with the company. Kindly respond soon on the service that can be done on Warranty.Even the exchange will be a better option.

Dear sir

i have given amc of my 2 a.C on 29.9.2017, on 3.3.2017 i have given request to sansui for service vide no 0046 and as on date nobody attended the same. It is complete cheating to customers. After repeated contacting at customer care all times they are saying within 24 hours it will be attended. As a result I am in big trouble where the amc amount gone?

D k biswas
[protected]

This is regarding my sansui tv (42") display issue where i have handed over the tv to fix the issue on[protected] in guntur, andhra pradesh. During my follow up on the issue i was told that the display cannot be repaired and i will get a replacement with the new tv of same model & size.

Since there was no feedback on this i was continuously calling the stores to check the same and on[protected] they have informed me that the approval for replacement received and new one is available in vijayawada branch (Andhra pradesh). Due to warehouse closing issue in vijayawada branch they asked me to wait for few days and they will contact for the collection.

Neither received a call back from them nor they are responding to my calls, hence i have visited the vijayawada sansui showroom branch which is located on eluru road (Near vijaya talkies) today and they were saying that they have received the approval but no stock available to provide the new tv as a replacement.

I have been calling all the concern persons but failed to get the response and the support is completely disgusting.

Appreciate your support in this regard in order to avoid any further level of action from my end.

Hope you understand my concern and help in this regard.

Attached the purchase copy & service repair copy

Hello, i had bought a sansui inverter split ac serial no :[protected] via flipkart on 21st june 2017. Last week i had lodge a complaint the reference no mum[protected]. The service guy had came and took away the faulty pcb circuit from my indoor unit... And said that the pcb needs to be changed and after that i called several time to the service incharge they keep on telling me that the pcb board isnt there in stock.. It as been more than 10 days... I am continously following up with your store team, mumbai but they are not giving me proper replyand last they said to call the store head as the spare parts isnt there with them.. I tried to contact the store head number which is +91 [protected] whose is not answering to any calls...

At the end is these your after sales service??? In my office am facing problem very much due to the ac not working

I need an answer to these

Sir
On jan 24, 2018 i have been registered a product issue regarding your service center at trivandrum, kerala. So that time i have a call from the service center and one of the service executive come to check my tv what am facing the issue, he say about the panel issue to change, another thing is that the product has still now in 5 yr warrenty on that day he said that they want the bill details and all, i have been given that to your customer care executive and he has been said that within 1week the panel will arrive and they will change it but after one week there is no call or response from there side. So that i have been called them many more times for enquiry still now there is not at all a good response from there side. I am fed about your service, only because of buying your product is that of i have a believe in sansui product but now because of this am totally fed in your service. So please make a good response about this. My reference no that they have been registered is coc[protected] and the svc point [protected].
Thank you hope you make a good action regarding this.

Sir,
I bought a mobile thru flipkart on june 6th 2017. From day one onwards there was continuous problem, on getting signal or wifi. Then there was problem with charging, i gave to the service centre nearly four to five times. They did something temporarily and gave me the phone. After continuous complaints they sent the board for service. Now the phone is getting heavily heated and improper functioning. Whether we use the phone or not it is getting heated. Pls do something.
Sahayaraj
[protected]

I brought 3 sansui horizon mobile. After 4 months all thoose 3 are defect. I gave one mobile for repair in sansui care. And now ofter two month i get the repaired peice is which is defect. I am going to do consumer complaint with sufficient proof about all thoose process. 12000 is not a small amount for me, and i am not joking. Please take immediate action. Thank you.
Name-bishal panda
Mob - +91-[protected]
[protected]@gmail.com
At-cuttack, odisha, india

Hi,
There is always sounds come out when i switch off my sansui 40" led tv... Sounds like some lizard running over the back cover... And it is heard for 10 to 15 seconds... Earlier i had registered a complaint and the engineer told me that, as the tv set is new this type of noise is genuine... Kindly suggest whether is it genuine and there is some fault in the tv set.