Saraf Furniture / Insaraf.com Complaints & Reviews

We had paid 10000 rs as advance for the Bed which they said will be delivered by 28th August and now inspite of several follow up, no reply and response.

we need refund....

THIS IS WITH REGARDS TO MY ORDER PLACE ON 20TH JULY -
Order No. #INSF[protected]

I was given delivery date of 15th-16th August and today is 7th September and i'm still being told it will get delivered between 10-12th Sept

I have made some 5 phone calls to you'll and each time I'm given a later delivery date (15th to17thAug, 21st to 24thAug 25th to 27thAug, 5th to 7thAug and now 10th to 12th Sept) with...

I purchased the dining table last year. But in chairs termites are there.. Following up from the company from last 1 month but there is no response from them.

They are big liers and no customer service they provide low quality product....

Order no. #INSF[protected]. Received a damaged product on on 30th July 2022. Complaint filed through email on same day with complaint id #205272. till now nothing happened, they only say that technician will visit. i want to return the damaged product. it is just lying in my house, occupying significant space....

Post my friend recommendation, I had booked King size cot - Solid wood Imperia Bed in May. Delivery was delayed too much for 3 months and finally after escalation received it around August 15th. Since it was heavy, was unable to assemble it quickly. Insaraf company didn’t send anyone for assemble.
After I removed the package, observed it had one broken piece. Called customer care and registered complaint #206112.
Somehow...

INSF[protected], this is my order number ordered dinning table in June delivery by July but got delivered by Aug 17, glass broken n technician yet to come to fix the dinning and glass will not be replaced, they kill ur peace WORST SERVICE in any industry goes to this shop. BEWARE...

 Came to know about Insaraf.com through a friend who said that they are good and deliver the furniture at reasonable rates
 Visited the site (https://www.insaraf.com/) and checked for the furniture.
 Placed the order for Solid Wood Turner Dining Set 6 Seater Set (1 Table + 6 Chairs) on 19th December 2021 with Transaction ID: [protected]
 Received a mail on 19th December 2021 from Insaraf that order has...

I ordered a bookshelf (Order No. 1NSF[protected] on May 29, 2022, for INR 26, 099.10.

I received the product on June 18th 2022. I have the following issues.

(i) The website and the invoice mentions that the product is made of Sheesham wood. but actually on the frame is of wood (the technician sent by them says it is not Sheesham) and the rest of the item is made of MDF.

(ii) The bookshelf was received...

The order for a bedside table was placed on 3rd May with a full payment made on line. Even after the timeline the product was not delivered. After repeated follow ups, emails, telephone calls there is no response. customer care number is managed by one person with a standard response that they will look into this. Never buy any product from them. Saraf furniture are fraudsters....

Sir
Replacement of broken chair is not done for last 3 months....

Broken dining chair is not replaced since 20/02/2022, In their every email replies, they give false promises. Please intervene.
Regards...

Order no #INSSF[protected] VARUN PARMAR
request (#199674)
chair was received with its leg broken.
On 20 Feb 2022 they have assured to ship the replacement with in 2 week time.
But no shipment has been received from their end till date.
Several mail were sent but now they are not replying.
Hence we request you to intervene....

Order no-INSF[protected], booked on 10thdec2021 from bangalore insaraf showroom, after so much follow up we got items on 22ndmarch22, we recieved following damaged items :-
1)Centre table(fitting and leg damaged)
2)Bed(thorough damaged)
3)Dining table and chair(2nos chair damaged)
raised the complain on 24th march, after that daily calling to customer care and sending the email but no respond from customer care,...

I placed cancellation request right after placing an order INSF[protected]. Post that I made 6 calls and sent 5 mails. But of no use. I don't want their product and want my money back...

Worst furniture ever bought
i have bought a basic bed
bed makes noise on slightest movement...
i want replcement...

# INSF[protected] ::

I ordered a jaipur dining set amd it got delivered .However the table top had cracks.I called the customer support guys they told me someone will come to verify this.Since then no one has come neither have i received any follow up calls/mails.

I have been sending mails from past one year and everytime I receive the same response "The same will now be put in production and we shall ship it as...

I buy bad from site. But they provide me damage product. I many call and mail but they don't responce any call or mail....

Hi Team,

Ordered Solid Wood Jaipur Bed - Queen product on 20th Jan, during the payment page was showing that ordered will be shipped / delivered by 25th Feb.

When checked on 15Feb they said product will be shipped by Mar 1st and then March 7th and March 12th, Now they are saying it will shipped by 18th March.

I lost confidence on them, i need my money back as i paid around 25000 for this product....

I have bought coffee table on 17th august, they delivered broken material. I have not received the replacement even after 6 months. There customer service is very bad and every time you reach out to them they will give you different dates.
I have been given dates of 15th Nov 2021, 4th Dec, 16th Dec, on 24th Dec i was told by Ms Prerna that the shipment will be delivered on 2nd Jan, then 15th Jan, 25th Jan, 7th Feb and 12th feb... When...

I ordered a coffee table from insaraf on 01.01.2022 vide order no #INSF[protected] with estimated delivery date of 29.01.2022 to 07.02.2022. Order not delivered till date. Tried customer care several times, but got only different meaningless commitments from different executives. I requested them to connect me to any of the superiors who have authority and responsibility in order to escalate. But they refused. Utterly frustrated. Will insaraf...