Saraf Furniture / Insaraf.com Complaints & Reviews

Cancellation of order number NSF[protected] placed on 04 December 2020 to Insaraf Furnitures.
I placed the order with Insaraf Furnitures for four products on 04 December 2020, after getting confirmation from them that they will be able to make customised products. For the past eight months I am continuesly writing to them and even gave them call also to enquire about my order. After eight months now I am being told that customised orders...

Order ID: 1NSF[protected]

I purchased a double bed and 2 bedside tables from the Insaraf team and within few days of the delivery, I started seeing holes due to termites in one of the bedside tables. I instantly raised a complaint and they agreed to a replacement of the bedside table. Soon the same happened to the other bedside table as well.

I fear the same will happen to the bed and I was planning to ship the...

Hello,

I have ordered a table from inSaraf.com (Order no. INSF[protected] which was delivered on 23rd June 2021, upon delivery there was defect in table top (gap between two wood planks). I reported this on delivery receipt (attached) and to customer care through email and I was reassured a carpenter would visit and will make it look as original.

Carpenter visited on 30th June 2021, on checking the table he said...

I ordered a computer table with ORDER NO. #INSF[protected] and after few days there are holes at multiple locations and white powdery substance coming out of that wholes
I raised a query and called them many times but it's been months and they never responded
That's the worst customer service ever...

Hi Team,

I have received a damaged product after waiting for long 1 month. When I asked the staff to take it back, they are telling I have to send an email and call to Customer Care. After that when I called Customer Care, no one is answering. Then I managed to get Customer Care Email and sent and sent an email. Till now, I have not received any updates again. Worst experience with Saraf Furniture. I would never suggest this...

I have booked double bed in Jan 21 and was promised the delivery in 40-45 days. Now it’s been 6 months (close to 180 days) the double bed is not delivered. We have sent many mails to which they send us the standard response that we send your order soon. Now they have stopped responding to mails since last 1.5 months. We called their customer care no also but they give the standard answer that your order is almost ready and will be dispatched...

I bought a Dining table set in Nov.2000 from Insaraf for ₹1.19 Lacs. The table was not made as per the images shown on their website. I sent several messages addressing my concern, there was no action taken.
Now within one year of very limited use, the surface of the table is cracking. I have been making multiple phone calls and send them multiple messages. There has been absolutely no action taken....

I have received a damaged product after waiting for long 1 month. When I asked the staff to take it back, they are telling I have to send an email and call to Customer Care. After that when I called Customer Care, no one is answering. Then I managed to get Customer Care Email and sent and sent an email. Till now, I have not received any updates again. Worst experience with @saraf_furniture I would never suggest this one going forward to anyone.br...

I ordered a dressing table since almost one year, and they have delivered a defective product, I'm asking them to replace or refund my money. Customer service is very poor that they just keep saying unbelievable things. I have been calling them literally everyday to get an update and mailing them, there is seriously no response. Kindly help me to resolve the issue as soon as possible.

My order number : INSF[protected]...

This is regarding an order I placed with insaraf Furniture in early March this year and despite so much delay and follow ups, the company has not delivered the product yet nor they are refunding the money. The customer care support is useless and I really don't know if there is any senior management oversight to resolve customer grevience. Every time we call to follow up they keep changing the date. Please help to get my money back as I am...

This is to officially raise complaint against Insaraf furniture for my order SFN[protected] ordered and delivered in October 2020.

Today in the month of April the product shows signs of termites infestation, two chairs have now been infested. I raised the complaint the Hyderabad store they said I need to raise a complaint by email and share images and provided me the email address. They said this would get rectified immediately....

I ordered a dining set on Dec'2020 and it is more than 4 months and when I contact the seller, they just keep changing the delievry dates and they are not refunding the amount too....

I have purchased a sofa set from Insaraf and paid Rs 1, 11, 297 thru internet banking.
The sofa set was delivered on 16 th April and it was pathetic..very poor quality and most of the parts in damaged condition.I have sent a mail to Insaraf with photos...no reply from them for the last four days.They have informed that they are using Sheesham wood(Rose wood) when I have booked at your showroom in Bangalore on 26th Jan and delivered...

I have placed an order with insaraf with order id: INSF[protected] on 27th of Feb. There has been super delay in order delivery. Requested to cancel the order and refund the amount. Called multiple times, no help from company....

I placed an order for one bed, two side tables, and one center table on 05 December 2020. I was given a delivery date of 20 January. Today is 17 April 2021. When asked about the delivery date they said it will be shipped by 05 March, later changed to 25 March and subsequently to 17 April 2021. I made full payment of Rs 1, 39, 999/-. Today that is on 17 April 2021 when I wrote to them I got the response " we have forwarded your query to the...

Order dated 5th FEBRUARY with ESD of 24th MARCH . Here are the sequence of events eligible for fraud .
1) customer called up on 1st March to check order status, to which she was ask to stay quite till 24th March ( Initial ESD )
2) Order didn’t ship out on 24th as promised and no status details online . No follow up done from company either .
3) called up insaraf on 25th, phone either doesn’t work, or the people...

I had booked furniture online from Saraf worth Rs 2 lakhs in the month of Jul 20. The furniture was finally delivered in Oct 20. One chair of the dining table was defective and cube console box was cracked. After a lot of communication via mails and lodging a complaint On the web site of Saraf, a carpenter had come in Nov 20 to repair the dining table chair, however the chair was still shaking and was not in a condition to be used. Since...

I placed the the order in Dec’20 and the product is not yet delivered.Everytime i followup they give me new dates.I have been chasing them for refund, they are not refunding the money as well.This company is total fraud.
Don’t buy from them, you will end up loosing your money INSF[protected]...

I ordered a bed on 20/12/2020, initially i was asked to wait for six weeks, now it has been THREE MONTHS and the order isn't delivered yet. they did not deliver the product yet....

INSARAF or Saraf Funitures. They were so quick to take the order and payment. 7 January, 2021 we placed the order for a dinning table. Based on the tracking number shipped date was 23rd Feb but they never shipped anything. After checking from customer care, they said 9th March they would ship as there were some delays. They kept changing the date from 9th to 12th to 15 Marc. Till now there is no shipping done.
When we asked to show...