Saraf Furniture / Insaraf.com Complaints & Reviews

We have purchased a book shelf from insaraf.com last year in June 2022. We got a damaged product. After so many calls they picked the damaged product from our house. Since then we are waiting for our new book shelf. Till today we have not received our new book shelf. It's been a year and still they are saying that with in few days we will deliver your order.
We have gone through such a bad experience that we will not recommend anyone...

Saraf Furniture has supplied defective 2-seater Solid Wood Brass Royal Sofa. After vigorous follow-ups, they have accepted their fault however they have not replaced the sofa despite 40 written reminder emails and more than 50 phone calls and WhatsApp messages. They continuously provide new dates to replace the sofa and make excuses for not fulfilling their commitment. Their last written commitment was to replace the sofa by 3rd April 2023...

I had ordered a mirror through your website with phone number [protected].
Firstly, it was delivered in bad and pathetic shape and was never taken back and after thousands of mails and calls it was collected by your unsupportive team and since then it's been a month and i have not got my product back.
Everytime the call is made to the customer care they just add 10 days to delivery date last quoted and nothing else.
I...

Yet another setback. Now I strongly believe that this company Saraf Furniture is run by a bunch of Thieves. The pair of Damaged Wing Chairs worth Rs. 32, 033/- supplied by Saraf Furniture was taken back under the assurance that replacement will be positively made within a period of 4 weeks. The damaged furniture was taken back on the 29th of November 2022 and It is been more than Four months since they have been holding back my money which...

Placed my order on 29th July 2022 For 2 Nos. of Europea October Wing Chairs, 1 No. Jodhpur Writing Table and Solid Wood Bedside Table. The ordered furniture was delivered vide Invoice Invoice No. SFN[protected] on 11th August 2022. However, the 2 Wing Chairs and the Study table was delivered completely damaged. To my surprise the frame work of the Wing Chairs which was supposed to be made completely out of solid wood was made out of packing...

Today the 28th of March 2023. The worst experience I have ever had. I placed my order with Insaraf.com on 11th August 2022 and while placing my order I had requested that good packaging be provided to protect the furniture from damage. However, Insaraf simply packed the furniture in normal corrugated sheet and shipped them out. The furniture arrived my door step completely damaged and after a month of regular follow up and crying Insaraf...

We bought this kuber bed in 2015 and have been noticing termites. Other day we noticed wood powder and on opening we observed that significant part of bed was eaten by termites. We wiped the area to see it clearly. We wrote to the customer care along with the video. Customer care did not arrange for an inspection and basis the video shared now claims that it is damaged. The wholes in the wood are very evident that it is eaten by a termite....

Ordered dinning table set in 2022 November second week, and still unable to use the product because once you pay the money, you are literately on the mercy of Saraf Furniture. They don't bother when the product will be delivered, if you are lucky enough then may be 2-3 months, after multiple follow ups.
High chances that you will receive a defective product, they will arrange the technical but again after multiple follow up. Technician...

I ordered furniture order number INSF[protected] on 20/11/22 I was asked to pay 20000 as advance I paid accordingly, it was mentioned that I Will received my order within 30 days however today is 12/02/23 still no update of my order in between they mentioned that two of my products around 3K is shipped online status it’s mentioning it’s delivered I didn’t received any thing I contacted them for same however same no response so disappointed...

Product shown online has 4 latches on the sides of bed top ply board for opening the bed storage.
The product supplied has 2 holes at the bottom side (leg side) of the bed ply.
Side latches were my criteria of choosing the product as my mattress is heavy and I cannot use the bed with bottom side lifting method.

Also, 2 plyboards are damaged...

I am Colonel Shubhodoy Mukherjee
My son ordered online, a 3 seater and 2 seater Eva sofa and a centre table from Insaraf.com / Saraf Furniture. The entire invoice amount was paid in advance.

We recieved only part of the product, but were shocked to see the sofas, as they were totally different from what they had shown on the website.

The woodwork was atrocious, the wood is definitely not sheesham but...

1. My order ID was INSF[protected] of Big bowley bar with walnut finish.
2. The bar delivered has however lot of issues as enumerated below :
(a) There is a prominent hole in the door back. The front side has been filled with wooden powder however the hole exists in back.
(b) There are places where the walnut colour is not there.
(c) The iron brackets on both sides of base is absent as was visible in the photo...

The order was placed with Saraf.com on 13th November for a king size bed costing INR 36, 000.

The product was suppose to be delivered by 4th December however even now there is no update on the same. They refuse to cancel and refund the amount also....

I ordered "Solid Wood Poster Bed Cube/King ( 6ft
Wide x 6.5 ft Long - Inner Size ) / Honey
SKU : SC-PST-06-H" on 26th October '22. Despite repeated request and reminders to customer support, the bed is still not delivered.

Every time I have called to the customer centre, they have promised that the product will be shipped within next 8-10 days. But every time, they have not honoured their deadline. From the past...

Order# INSF[protected].
I placed this order on 24th October 2022. After that I placed 2 other orders. . From the day I ordered through sales representative Mr gagan, I have been saying that the king size bed I have ordered is most urgent for me

Except Bed I have got all the items. Since last 1 month after 2-3 days I have been calling support team of insaraf. Every time they give me a new date. When I call on that date...

Our experience with Saraf Furniture is really painful (ordered 06 seater dining table on 21st October 22 & waited till yesterday)

I have ordered via online from www.insaraf.com (Saraf Furniture) and paid full payment in Advance on 21st Day of October 2022 shipping date is 11th of November 2022 after making the payment and till yesterday they not delivered my product.

I have been following with customer support...

1. The coffee table was delivered very late, they took around 2 months for a coffee table which was advertised to be delivered within 20 days.
2. Inspite of taking so long, the table was delivered without prior checking. One of the legs of the table is not cut at proper angle making the entire table unusable.
3. The complainant via email and call was registered as soon as i got delivery and i have been following up with them...

I ordered two cots with Saraf furniture last month and after few calls they delivered one cot last week, The cot was defective, i immediatley called the showroom and told them and then he asked me to send a mail.i sent a mail with the pictures
1. There was a piece missing below the headboard, sent the pictures of the missing piece and the picture on the website to the store person as well as the customer care mail id
2. The...

We have paid Rs 39, 999.00 for the Sofa Cum Bed -King size vide Invoice # SFN[protected], where as company bhas supllied the smaller size Sofa Cum Bed -Two person can not sleep comfortably.

Complant request (#206675) has been sent and reminders sent many times but without any Reply to my emails or phone calls,

Please take necessary action to rectify my order item or get the refund of hard earn money.
br...

I have ordered a dining set on 9th sept and next day they started extra discount on the same product which became more than Rs3000 less to my ordered price. when i enquired with them thru mail, they replied since the product is shipped so we cant do anything rather we can give you discount on next purchase. when i added 2 new products in cart and asked for hw much discount they can offer, the reply was we cant give you now but in future and...