Saraf Furniture / Insaraf.com Complaints & Reviews

I ordered a king size poster bed with trolley storage on 1st of January 2016. I received the furniture on 20th of January 2016. while the guys installed the furniture i noticed that there is a huge gap of 6 cm from the foot board to the mattress and the connecting pieces of the poster didnt have good finish. Also, the bed length was 6 cm more than wt is shown in their website, becoz of which i cannot open my wardrobe door. I informed the...

My recommendation is never buy from Saraf funitures.

They are highly unprofessional and do not fulfill orders. I placed order for 6 seater dining table on Oct 10th. They delivered only 4 chairs after 4 weeks. As per Saraf furniture 2 chairs were damaged during shipment.

After this I didn't receive any communication from them on pending chairs. after 2 weeks I called their customer care and that never works....

i have highlighted my problem for the damaged center table, but there is no response at all from the support team, its been really frustrating dealing with the lethargic after sale support service, no one is replying the mail which i am sending and no one is answering on the support contact number which is provided on the insaraf site....

One of the most horrible ecommerce company. Waiting for replacement of dining table from past 8 months. Had tried reaching customer care so many times. Dropped so many emails.even got a call from Safex Logistic for pickup but no one from Saraf furniture bothered to call. No communication from them for pickup of furniture for replacement. Raghunandan ([protected]) who is the owner of the company spoke to me in March 2015 when I bought the furniture...

I ordered a durban bar for my brother in law from insaraf.com The product delivered to me had the following issues. 1. Bar legs damaged 2. Drawer ply is swollen up 3. Bar top not in level 4. Bar manufacturing not up to the mark The bar finish is of poor quality. The product was delivered by gati express. They refused to stay till the time product was opened and delivered saying that its not the part of contract. The product manufacturing...

Have ordered a TV stand with the order #1NSF36132133 and when I received the product and unpacked the leg of the TV stand was broken and I immediately raised the complaint and it just took 1 month for them to deliver the replacement. They claim that they use Sheesham wood but it feels like very cheap quality wood. First thing is they do not have the proper customer support and turn around time and communication for the mails or chat support...

We purchased insaraf Maharaja Sofa via order #1NSF16602133 thr insaraf.com website in Oct 2015.

Immediately we saw that insaraf coffee table they sent was made up of rotten wood. we immediately complained within 24 hours of receiving the courier but it was not accepted as they asked us to bear with it as rotten wood was under the table and not visible.

We also found that insaraf maharaja sofa was good 5 inch...

After delayed delivery of my bed, with a broken part, I spoke to Mr Rahul and Mr Deepak about sending a carpenter to repair the broken part on 14th September and 16th September. Photo of the broken bed has been sent to Mr Deepak on whatsapp. I was assured that the carpenter would come in a day or two and repair it along with some other fitments like a kadi and hinges for the bed storage box. As usual, not only has the carpenter not...

I bought a King size Cot with side tables from this furniture store in the month of July 2015. I went to the store to check the quality of the product and everything looked good. Once you enter your name in the book that is available in their store, their owner Mr. Raghunandhan calls you and asks for feedback and will bug you till you order the product. I was kind of Ok till this time, bugging was not too much, but a call in the mornings...

I received wooden sofa set from you for online order #1NSF30582133 on 9th July 2015. On the same day, i sent them an email stating about the damaged part and non-alignment of the received sofa with photographs as mentioned in your complaint disclosure. The furniture i got today is damaged as; 1. Front panel of 2 seater is broken. 2. None of the big bolts in the bottom are fitting. All the back panels are fitted only with black color...

I have purchased a queen sized bed from Saraf Furnitures on July 24, 2015. I have received the same on August 02, 2015. The packaging was very poor and the plywood was all wet and also of poor quality; further not fixing on the bed properly. I brought these matter to them via mail on the same day with the photographs of the damaged packaging and product and a Ticket/Request ID was generated for me stating resolution within 48 working hours...

I have purchased a queen sized bed from Saraf Furnitures on July 24, 2015. I have received the same on August 02, 2015. The packaging was very poor and the plywood was all wet and also of poor quality; further not fixing on the bed properly. I brought these matter to them via mail on the same day with the photographs of the damaged packaging and product and a Ticket/Request ID was generated for me stating resolution within 48 working hours...

My order no.2870 placed from PUNE regarding solid wood queen size kuber bed delieverd on 17 June 2015 in PUNE, noticed a considerable defect/ crack measuring more than 8 x 0.3 cms near the head end of t bed noticed within 4- 5 days of delivery, although on repeated complaints & calls to insaraf, they are not bothered to acknowledge/ ready t interact/ rectify t complaint or t damages foreseen on our furniture.they boast of high quality solid...

Described below is the worst experience i had regarding my purchase with Insaraf. I insist everyone who are thinking about buying anything from them to read completely so that you are duly aware of this fraudulent company. Order#1NSF20392133 Ordered Date – Dec 05, 2014 Price – Rs. 21, 999.00 Product – Cot Type/Model – Solid Wood Durban Bed – King ( 6ft Wide x 6.5 ft Long – Inner Size ) / 4 Days First when I went through...

Described below is the worst experience i had regarding my purchase with Insaraf. I insist everyone who are thinking about buying anything from them to read completely so that you are duly aware of this fraudulent company. Order#1NSF20392133 Ordered Date - Dec 05, 2014 Price - Rs. 21, 999.00 Product - Cot Type/Model - Solid Wood Durban Bed - King ( 6ft Wide x 6.5 ft Long - Inner Size ) / 4 Days First when I went through their...

Hi, I bought a tv cabinet from Insaraf Furniture. I placed an order in January however, as promised it was not delivered on time. I called them up to put the order on priority, I was told that yes I will receive the order on time but it was delayed. We did not receive any email or message from them that there will be delay in the order. I called them again to know the status of the shipment. Again, they mentioned that it will be there in...