Saraf Furniture / Insaraf.com Complaints & Reviews

Legal notice against untimely delivery nd negligence...

I received side Board in damaged condition and carpenter send for rectification.
After 06 months, cracking observed in side Board door and also metal handle corrosion observed.
They sent technician for inspection of side Board.
After raising complaint (Complain no: 186802), they have responded with the replacement of order before Diwali 2021, but now mailing several times no response received from Saraf team.
I...

I placed order 1 Center table on 31st oct 2021. They commit me to delivered by 25th Nov, Then they give 29th then 2nd, then 8th then 10th, then 13th and now they give me 18th Nov for shipment. I email for complain and cancel my order still no reply I get from them. They are not cancel my product not giving refund and also not delivered my ordered....

My order number is INSF[protected]. I placed order on 15 sep. But after 3 months also, it is not yet delivered and it yas been constantly getting postponed (till now 10th time) I have been chasing several "so called solid wood specialist" like Randeep, Anoop, vinod etc. Their same old repetative statements and no action is being taken. I dropped email for cancellation and refund on "[protected]@ insaraf.com and [protected]@insaraf.com" but still they...

I have purchased coffee table. Its been more than 2 months, They have not delivered it, nether they are refunding money. Its a fraud company looting money from people....

Order a queen bed with storage. Storage doors are smaller than the opening having big gaps which let's dust, insects and lizards to walk in.

I don't understand how some one 45 year old in business can dispatch an unfinished damaged product without Quality check passed.

Service is another worst level, they were supposed to send a technician a week ago and this weekend, but no one shows up....

I ordered a dining table set plus one dressing table mirror-the mirror came broken, dining chairs were defective, planks of chairs coming apart, and the dining table planks are now coming apart after a month. I have made 30 or more calls, chatted with customer support, only to be told that somebody will get back but so far there has been no fixing of the items. A representative from Goa got in touch just for formality, and all my attempts...

1. Product was purchased vide Purchase Order No INSF[protected] dt 20 Mar 2021 with a lead time of 4 weeks for delivery
2. Even after repeated reminders through mail and tele call, the product is yet to be delivered even after lapse of almost 08 months, as on today i.e. 22 Nov 2021....

I had ordered Dining Set, Side board, 3stool set, Double bed, Stidy table and Jali lamp vide my order id[protected] in last week of February 2021.

The delivery was done in 02 consignments, first consignment was received after 02 months and other one after 05 months. Jali table has yet not been delivered (08 months have passed).

Dining Table, 01 chair, Side table, double bed board and all 03 stools were broken....

Do not buy from this company. ordered tv unit. delivered after 2 months. when opened it was completely damaged. no after sales service, no replacement/ refund till date. i have been mailing them since 4 months but no action taken....

I have received 6 seater dining table delivery from Insaraf (Order # INSF[protected] on the month of Jun 2021; Product was well varnished & received in good condition in general; When i closely observed Dining table legs, Insaraf merchant used defective, cracked wood piece;

Immediately, i called Insaraf customer support & complaint ticket # 174404 was raised on 25th Jun 2021 with pictures of 2 legs with cracks attached for their...

I had ordered a kitchen storage cabinet from www.insaraf.com worth INR 45000 on 13 July, 2021. The order was confirmed and while no date of dispatch or delivery was mentioned on the order, I assumed it will be delivered within a month (which is the usual TAT for any order inclusive of delays). When I did not hear from them for almost three weeks, I started following up with them via email, customer care phone numbers as well as a WhatsApp...

Refer the screenshots. Everyone needs to know how pathetic you all are!...

We bought bar cabinet and it’s flap lid had bent, and joined edges have opened up .
You have sent some display piece I think . When I bought it came fully assembled As soon as I bought I asked my friend Harish shanti Kumar to buy he got it dissemble. He got Carpenteter to fix it .
As I am not able to upload photos here but ll mail u . If you can do the needful I promise to get u more business.
Maddy.[protected]@ gmail.com...

I had ordered the following on 22 Aug 2021:
https://www.insaraf.com/collections/easy-chairs/products/solid-wood-capital-easy...⇄
ORDER NO. #INSF[protected]
Solid Wood Capital Easy Chair
Set of 2 Chairs
SCT-7085-2-H
Finish: Honey
Extra Cover Set: 2 Seater (Rich Blue)
Total 28, 798.20
Payment: Rs.28798.20 on CREDIT Card xxxx30 at www.insaraf.com on[protected]:18:20:50.
br...

I paid around 6, 000/- to get additional storage in my bed. They sent a bed without handles/grooves to access the storage.
I had first complained in August 2021 and my issue hasnt still been resolved....

Ordered a center table on 21st sept, on website they mentioned that it will be shipped after 21 days. i have been following up with their team since a month now. every time their support team gives a new date with a templated reply that says

"Under the information your order is in the finishing stage it will be ship in our next vehicle schedule by evening, By evening our dispatch team will share the tracking details with you...

They are neither delivering furniture nor returning money back for past 6 months. This is fraud, cyber fraud. Customer service gives same status for past 6 months. They don't give managers no. This is cyber fraud....

Order INSF[protected] was delayed by a month, I had to follow up vigorously, Saraf guys never bothered to inform of any delay.

Material used in cot bought had mdf instead is shesham wood. Lot of work was done like cutting and drilling at the time is installing, we had to hire services of a specialist carpenter .
Dining set finishing was bad. Rough and sharp edges left as it is. One chair had scratch mark.
Rocking...

Hi We have purchased the centre table a month back. Our inv number reference is
SFN[protected]
NOW AT THE CORNERS OF TABLE GAPS ARE BEING CREATED.
And these are looking ugly. We need an immediate support and problem resolution.
I believe you can have my address based on the invoice number.
Still our address to visit is
Flat G205, PBEL city, Bandlaguda Jagir 500091, Hyderabad.
My contact...