Saraf Furniture / Insaraf.com Complaints & Reviews

I ordered a jaipur dining set amd it got delivered 2 days back.However the table top had cracks.I called the customer support guys they told me someone will come to verify this.Since then no one has come neither have i received any follow up calls/mails.Request you to please take action on this

Order number-INSF[protected]...

We have purchased Kuber Wooden Queen Size Bed, which we received a damaged product. We raised the issue with Saraf furniture. Their technician also visited home and informed to Saraf regarding damaged parts (Side beam & Foot Rest).
We raised complaint on 20 Oct 2021 at the time of product delivery, still Saraf furniture not providing the replacement item.
We are frequently sending mail to support team. But they are telling...

We have ordered a tea table on 26th jan 2022 .The product we recieved on 8 feb2022 is of very cheap quality and damage from many places. we dont't want to replace or repair it. we want to return and need the refund but the company is refusing to refund. such a bad reponse from them. never going to order or recommend to anyone. This is very horrible experience from this company.
ORDER NO. INSF[protected]...

Dear Sir,

It is with regret to say that i have received my order (Order No. #INSF[protected] on dt.12.02.22 at 10:30 am but no one from insaraf has contacted me regarding assembling of furniture till date. I have been regularly contacting on your customer care but except assurance i'm getting nothing. As per your declaration on website, which is as follows "Our service partner will visit your location within 72 business hours...

I want refund for my order no INSF[protected] ASAP. I have been following on this issue for long with you team but it seems they are unable to provide any solution. I have placed this order on 25th December and since then your team have given me worst customer experience possible. There is no update 9n delivery since one month whenever I call you guys you people extend the date and tell me that this is the last time.
Now i don't need...

Horrible, Never ever buy any product from Saraf furniture. No customer care, nobody gives an exact date when the order will be delivered. Followed up for 150 days, no. of mails, phone calls, WhatsApp messages, tagged Yet to receive only 2 products, had ordered 3 products on the 16 August 2021… order value is almost Rs.50, 000.. and this is how they treat a customer!!! The rot has started from the top, an entire organization not feeling...

Horrible !!! Never ever buy any product from Saraf furniture. No customer care, nobody gives an exact date when the order will be delivered. Followed up for 150 days, no. of mails, phone calls, WhatsApp messages, tagged Yet to receive only 2 products, had ordered 3 products on the 16 August 2021… order value is almost Rs.50, 000.. and this is how they treat a customer!!! The rot has started from the top, an entire organization not feeling...

HI,

I am a repeat customer for insaraf furniture and i truly appreciate the quality of product they deliver. However, this time around when i ordered for a double bed, the courier delivered a damaged part. I was really surprised to see the delivery person handling the parts alone, considering it required 3 persons to unload the product from their van to my house (in ground floor). And as i guessed the one of the product part...

A solid wood essential bed king size with hafale hydraulic storage facility was ordered on 11.1.22 costing rs 37k.
The consignment as per agreed contract had reached Chennai on 23.1.22 from Rajasthan.
The consignment was sent to VXpress logistics in Chennai..
Estimate delivery 24.1.22
VX logistics confirmed to us saying the consignment was loaded n the van on 24.1.22 and will reach our premises by 11am on 24.1.22.br...

I placed order for bed on 31 oct. I have neither recieved the product nor the refund. They have taken my hard earned money. Not sure how to file complaint to get my money back...

Need to register a complaint regarding an order I have placed insf[protected].
First, I have recieved the order almost 2 months frok the date of purchase without any information given to me about the delay.
Second, once I have received the order, there was no person available to deliver it to me on the first floor and I had to arrange my own labour ( I have paid the whole cost already asked of me which should be inclusive of the...

Paise 2months pehle le liye h
Ab na phone utha rahe h na reply kar rahe h
20k advance diya h 26nov ko abhi tak deliver nai kar rahe h
Pareshaan kar diya h
Paise bhi wapas nai kar rahe h
Koi help kar do
Order id INSF[protected]...

I Had Purchased One Five Seater (3+2) Sofa Set Through Companies Online Portal On 7 Nov 21 . The Product Which I Ordered Was Of Walnut Finish And Beige Upholstery The Product Was Delivered To Me On 23 Nov 21. I Got It Assembled On 24 Nov. On Assembling Following Defects Were Observed.:-
1. Broken arm of one of single seater.
2. Cracks at numerous places in entire sofa set.
3. Misaligned parts of the sofa
4....

Ordered product 26nov 2021 with advance

Still no response from the team which promised me to deliver the product after 10days of advance paid
Tired of calling them
No response from them
Please ask them to refund my amount if they are not able to send the product...

I have placed my order on 26th Nov, 2021, it is 5th Jan, 2022 today. I have called and emailed multiple times but nothing has been done. I wish I get my order or a refund. A screenshot of the order details is attached below....

Dear Sir / Madam,

I have placed an order on Oct. 14 for Solid Wood Bolton Poster Bed with Upholstered Headboard × 1 for Rs. 49, 999/-. Order Ref. INSF[protected].

On Oct. 14, I paid advance of Rs. 10, 000 online.
On Nov..12, Saraf asked me to pay balance payment because the product was ready to ship. I made the balance, and thus full amount was paid.

Since Nov. 12, Saraf Furniture is sending...

Ordered in october 2021 for Dining table consisting of 4 chairs with embossed cushion and a bench by giving advance of INR 10000, with clear instruction to be dilevered on 11th Dec and same was acknowledged by Insaraf over email dated 6th Nov
On18th Dec post incomplete product was delivered post release of INR 24000, no bench and cushion was there, delivery person told that he is not aware of anything, everything gets controlled by...

Placed order for dinning set on April2021, order no. Is 1NSF[protected], they delivered it on mid June, but out 4 chairs 3 chairs were broken, informed them immediately with photo proof through mail, they told me to wait for five weeks for replacement, it is 7th month still they have not resolved my compliant (complaint no. #173550)....

Dear Sir/Madam,
The furniture purchased vide order ID INSF[protected] was delivered on 16/12/2021. Today the assembly team was finally reported after intervention of Mr. Sandip Pareek, Sr. Sales Manager and his prompt action towards sending the technician. However during unpacking and assembly it was found that the Furniture item “Solid Wood Kuber Dresser Almirah” was damaged and broken for upper part of the furniture. A photograph...

I ordered a bed from insaraf.com on 12th of October but it has still not been delivered. Mails sent directly to Raghunandan saraf, business owner were not acknowledged. The order was supposed to be delivered before Diwali but repeated follow-ups led only to new dates, on & on. Apparently, this is not an isolated case as there are quite a few burbs online about failure to deliver. In my case, it is more than 2 months.

There...