Verified Support
Feb 21, 2017
Shine.com Customer Care's response Dear Sir,
With reference to our discussion, you raised prime concerns which are as listed below along with our responses which we have reverted on phone & email.
We strongly believe in customer satisfaction and always open for client discussion and feedback. Hence PFB the replies against each query.
1.Our servicing team had called you up for the welcome call as it is an important part and the first interface to interact with our client to initiate the services but there was no response.We had dropped you an email on Sat, Dec 10, 2016 at 6:44 PM for sharing the convenient time to explain you the process but we have not received any revert from your end.
2.You had availed the services on the basis of your acceptance.The invoices have been shared with you dated on Tue, Dec 13, 2016 at 11:32 AM and Fri Dec 9, 2016 at 3:09 pm.
3.For each and every service you had received the confirmation email from our end.
4.When LinkedIn has been assigned to the writer then you had also received the confirmation email for the Questionnaire and we have received the details from your end dated on Sat Dec 17, 2016 at 8:30 pm.
5.Arushi had already dropped you an email on Tue, Jan 10, 2017 at 11:58 AM that " writer is regularly trying to get in touch with you but either the calls are disconnected or not answered" and yet there was no response.
6. As you were not satisfied with the draft and for the same, we had changed the writer also.They tried to contact you several times but there was no response and writer had shared the draft on the basis of the inputs which you had shared with us via email.
Our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.We would request you to please provide the convenient time for the discussion with the writer.Will assure you that will provide the satisfactory draft.
Regards,
Team Shine
Phone no is -
[protected]