| Address: Ghaziabad, Uttar Pradesh, 201012 |
Company representatives hid information at the time of selling the paid services, made false promises and violated my Right to Choose as a customer and deliberately made to pay. I have already informed the company about the same but they aren't doing anything on issue and rather forcing me that I take the services.
The fraud was committed by Chandan, Sachin Arya, and Maheep Malviya, who are representatives of Shine.com. Initially, Chandan called me and tried to convince me to make a payment of Rs. 7466/- but he did not tell me the total amount they would charge from me for these services. After I transfer the money, I got another call from Sachin Arya who tells me that I have to pay Rs. 15456/- for the second module. I lashed out at him and told him that I won't make the payment and I don't have the money. He tells me that I can make the payment using my father's credit card. But he tells me that their company has ties with other agencies outside India, and he won't leave my side, until I get a job in Canada. I told him that I can't make the payment as I don't have the money, so he tells me that I ask my father. When I tell him that I need some time to think over it, he doesn't allow that. After I hesitantly pay for the 2nd module, he demands me to pay for a 3rd module that will cost me Rs 22064/-. Now I yelled at him as I had already paid more than 21000/- to him. I told him that I won't make this payment but then he plays with my fear and hands over the call to his senior Maheep Malviya, who lied to me and told me that if I don't make the payment now, I will lose the opportunity and will risk the amount paid to them. At last, I feel helpless and transfer that money also. The next day, when I try to get in touch with Sachin, his tone is changed and he tells me that he will try his best to send me to Canada. After that, I tried many times to bring the issue to the company's notice but nobody is listening to me. Kindly help me sir.
P.S. I have paid more than Rs. 45000/- to the company. Also find the payment receipts in attachments.
Jan 20, 2020
Complaint marked as Resolved
Shine.com customer support has been notified about the posted complaint.
Verified Support
Dec 19, 2019
Shine.com Customer Care's response Dear Sir
Greetings of the day
With reference to your mail, we would request you to share the convenient time for discussion as we tried to contact you but unable you to get through.
Regards
Team Shine learning
Ye help kr sakte gai aap ki .