ShopClues.com Complaints & Reviews

We have ordered 2 items on this order no.[protected], but we recieved only the item1 but item 2 i. E "raabta black top with white flair sleeves" is missing from the package but the courier charged the full amount from us. I kindly request you to look into this matter. Its a case of fraudness to the customers. Charging them and not delivering the item. And despite delivering how can they mark it as delivered. Either refund us or send us the item. Thank you. Response.

I had purchase i kall N4 calling tablet in[protected] but it was not working properly
display was shown IKALL and function was not start
only ikall icon was sign on screen nothing forward
before this i had purchase from shopclues 1, salora phontab 2, geone p5 3, geone p5 mini every product was best but in IKALL tablet i feel i cheated
what to do

I ordered one dash cam pro through shopclues.com web site and received it on 6/5/2017. I paid the amount for the product. But when i opened the pack, i understood that it was not the product i ordered. They sent a wrong product. That day itself i called the phone no in the receipt. They said sent the details through whatsapp and they will send the right product on 8/05/2016, it will reach me on 10/5/2017. I waited one week, the product not reached to me, again i called the vendor, then he said send the wrong product ton then only he can give the right product.

Dera shopclues, tell me what is next step to get the actual product.

Address and phone no of the vendor:
Ganapathy store7777
78 garfa main road,
Kolkota,
Wb 700075,
Ph:[protected]

My addresss
Binu ss
Brainware
Near sbi,
Alappuzha,
688002
Ph:[protected]

To the concerned action team,

This ccomplaint is to bring to your notice that I made a Online Purchase with Shopclues and didn't like the product quality at all therefore Returned the product and it's been quite some time I am waiting for my Refund.
Shopclues.com Committed me my Refund 3, 4 times.

Sir/madam,
I want to know that if I provide details, Any Action/s will be taken against such a fraudulent company ?

Thank you.

Awaiting positive response.

Imran Sayyed.

Mobile : [protected]

I ordered few things yesterday and in offers it was mentioned 10% cashback will be given if paid by ICICI bank credit card. But I have not got it yet, I have shared the same via MY support but they did not reply me back. I not happy with your services. Do you fool around with customers. Looking forward for your response asap and hope will get back my cashback in my wallet . For more details you can contact me @[protected]/[protected]

Dear sir,

This is pradnya surve, i am the regular customer of shopclues.

Today is rcvd call from person stating that my number is selected in lucky draw, i was busy in work and said m not interested, again i rcvd the call from same number and he started using abusive words i fired him and diconnect the line

Requesting you to please look in to the same, i have call recording with me
The mob number was [protected]

Railway Divisional Office,
Sr.DOM/Office, Thycaud,
Thiruvananthapuram,
Kerala – 695014.
Mobile No. [protected]
To
M/s ShopClues

Dear Sir,
Sub: Returning the damaged product.
Ref: The order No.[protected] dated 07th May 2017 .

It is very sorry to say that I was deeply disappointed when I received the parcel (REDMI NOTE 4 Tempered glass) which was delivered by you through Xpressbees Courier on[protected] was in broken condition. As the box and the Tempered glass wrapped packet were intact, the sealed cover in the box was in open condition. When I checked the product, I found that the Tempered glass was broken and severely damaged. So I am returning the product to the BJ Store addressed in the bill.
I request you to make necessary arrangements either for a fresh piece or refund at the earliest. I expect a favourable reply from you.
Thanking You,
Yours truly,
Thiruvananthapuram,
[protected]. Mohanan Nair

I order mobil on 06 march the product delivered on 23th march the sim slot is not working i put return complaint 26 march the product was reversed pick up as per my complaint i have proof yesterdat coustmer care call from shopclues my telephone conversion they did not tell me replacement with out my signature the replacement delivered i tell that i have proof for damged mobile return status bill finally i want my refund back my bank account syndiacte [protected] ifsc code synb0003366

I ordered a mobile and when I received I found that quality is not up to the mark. I raised return request and it was successfully logged. But I haven't received any call or mail and no one came to pick up the product. Then I called them and their supervisor told me that they will reply within 2 days, but again no mail no msg no call and after waited about 3 days I again called their now I had word with their floor manager he also committed me that now response will in next 2 days now I am waiting from last 4days but no one called and confirmed me that what will happen about my product replacement. I bought this for my parents as I am going on training and they will be alone for 5 months. But I didn't want to give them bad quality product. Pls help me to resolve this issue.

I ordered a tshirt from shopclues value with cod rs.462. They sent the wrong colour. On complaining several times through phone and emails they asked me to shipped the product to a address, provided by them. They wrote that the shipping charges will be refunded. Next they sent me the replacement after few days. But guess what the same tshirt. I was really annoyed and i mailed them and told them that i will destroy the item as i dont like it. And asked them to refund my shipping charges, i had also mailed them the courier reciept of rs.150. The order was placed on 24th march 2017. Today is 14 may. They just ignore my mails. If they feel they send a mail that they will revert back after 2 business, this is continuing since then.

Since 2 hours i am trying to reset the password of my shopclues account. Always, i try to click on the reset link, it shows the below error.

Error
Errorthis page can't be displayed. Contact support for additional information.
The incident id is: n/a.

Myself krimal recently i have ordered gionee mobile from shopclues with prepayment of worth rs. 17499/- on 30th april, 2017

My order no is[protected]. Now i no longer needed that product so i have cancel my order without receiving product.

Order has been cancelled but i havent got my money back till date. It's 15 days now and an fade up with waiting. I have contacted to customer care they are saying wait till 15 days which have been already passed as this is big amount n am needy one.

If i don't get it by today or tomorrow i will take serious action. So i want company to company to consider my request n take action on prior.

Thanks,
Krimal (Mo.[protected])

Today, I received my Redmi Note 4 package from Shopclues. I found the seal on the box broken and inside it was sitting a 'Ghadi' detergent soap (worth Rs.10) instead of the mobile phone.

I also found another victim of this similar scandal. Do not know how many more on the way.

Order ID:[protected]
Xpressbees AWB No:[protected]

Any action taken towards this would be greatly appreciated.

Regards,
Sharad

Hi,
I ordered a tower fan through shopclue (Order number is [protected]). It was delivered on 04/april/2017. The product was deffective after checking, so i filed return request in the same day. But so far noone has come to take the product. I spoke with customer care executive atlest 6 times. No action has been taken so far.. My number is [protected].

Regards,
Nipun

I have ordered a phone which was seen fully fake after delivery so we had requested for refund and we got reply from them like this. Hi! We have initiated the refund of Rs.9228.00 for ShopClues order[protected] for product One plus one 64 GB - (6 Months Gadgetwood... We shall provide you further update on your Refund within next 48 hours.But money has not been refunded till today 12 /5/2017 from when this message was sent on March 31

This is worst experience with Shopclues. I received this product (Order ID-[[protected]]) on 8th may 2017. This product is damaged and not working. I have called to shop clues customer care many times. But they didn't give any satisfied answer. They gave me meaningless suggestion. I told them to replace this product because there is return policy if your product is damaged or you are not satisfied with product. They told me to go to customer service center and check with this product. Why should i go to service center its you fault, you delivered faulty product it was not check properly from your side. Its not fault then why shouold i suffer for this. If you can't replace your product, return this product and refund my money otherwise i will take legal action against shop clues.

I have recived manufecturely defective product with defective bettary the micromax x900 batch:[protected]. The product is not started and defective.. So i want to return you and rerund my payment rs.1362/- and expence.. Kindly do it. I have try to start this product. But not started. So, i have complained at micromax care, but it has not response me propery and no repleced the product. So, lastly i have need this comlain for return this manufecturely defective product.

This is the second time I had a bad experience with shopclues, I have ordered for a Mobile case, it was a birthday gift for my BOSS and they delivered me trash, the first time I have ordered a "omron bp monitor" the batteries were missing and this time its too much, please look this, I am expecting proper penalty on the company.

Ref : Order details and Delivered product photos are attached.

My mail to Shop Clues on 11th April 2017:

RAJIV VERMA
To ShopClues.com 11 Apr at 1:58 PM
My refund payment of Rs. 863.00 is yet to be credited to my account.
Please do it immediately.

Rajiv Verma
Jaipur
M : + 91- [protected]
E-mail : [protected]@yahoo.co.in
[protected][protected][protected][protected][protected][protected]
Shop Clues mail to me on 15th March 2017:

On Wednesday, 15 March 2017 2:10 PM, ShopClues.com wrote:

Hi,

Greetings from Shopclues.com.

We would like to inform you that the Refund for your order[protected] for Zen X45 has been processed.

Please find the details below –

Refund Mode Payment Mode
Refund Mode Payment Gateway
Total Refund 863.00
ShopClues Refund ID 11045403
Expected Date of Refund to show in your Account 06/04/17
Refund Status Processed

Warm Regards
Team ShopClues
[protected][protected][protected][protected][protected]-------
Till now, no refund of my money in spite of your mail dated 15th March 2017.
Do you want me to proceed to Consumer Forum to get back my money with interest for harassment to me.

Rajiv Verma
Jaipur, India

As they guys are fraud, they show the different product and delivered us a different product. After that there is a policy that i can return the product with in 10 days of delivery but when i give a request to the company for return of my product that after 2 days of request they guys rejected my request for return. My whole money gets wasted just because of their fake policies.