ShopClues.com Complaints & Reviews

I have ordered the smart television on dt 18/04/2017 value of 30k.
The payment was made online.
On app my estimated delivery was 27/04/2017.
But despite of that the order was deliverd on DT 01/04/2017 after my several complaints.
On the same day installation and demo was carried out and he told me the tv isn't smart one just full HD tv.
I decided to return the same and on the same day and requested return the same.
Till date I have made several calls regarding status of my shipment and refund. But nobody is giving me exact detail.
From 18/04/2017 to till date my 30 k has been held up and I have not got any product.
Kindly issue necessary guidelines to resolve the same on immediate basis.
Regards.
Very angry shopclues customer
Vikas Joshi
[protected]@gmail.com

Dear sir,

I purchsed one moto g phone from shopclues. I placed online order on 26.4.2017. On opening the box i found the mobile phone being an used one. Hence i have placed a return request of my mobile. The mobile sent by the seller is an used one,. Mobile contains unerased/undeleted (Not deleted) messages and contact details used by the previous owner. He has purchased the phone on 27.3.2017 and returned later on. The product came in a damaged packing, the cables and head phone found in untied condition. It is not a fresh piece. It is only a second sales.

I contacted shopclues customer care several times to know the status of my return request. But there is no response from them.

Under orderid#[protected] defective redmi note 4 phone delivered on 29-apr-2017 and requested for return and refund, company rejected request and there are no ways to contact shopclues and they are also not responding to requests.

Order placed: 24-april-2017
Orderid#[protected]

Recieved the item on : 29-apr-2017
Item shipped from following address : fp retaill
Unit 26c, tower b2, ground floor, sector 4, spaze i tech park, omaxe city center, guragaon, hariyana 122012. Contact# [protected].

Defective piece of redme note 4 mobile recieved having following complaints
- microphone of wired headset will not work. Changed headsets also have the same issue
- bluetooth, having lot of noise
-mobile data not working
-battery drains very fast, not even lasting for a day for 4000mh battery
-display quality is very poor

Raised complaint in mi forum and they requested for replacement or contact service center.

Since it is a new product, i request for return with refund on 1-may-2017 under return request id 4050701 and company rejected my request with out even provide a call or enquiry on the same.

Please help me to get the refund of this defective product which i recieved from shopclues.

Thank you.

Regards,
Anoop

Hi, 10 days before i order one item on my address, on that day my order completed successfully but yesterday shopclues merchant send a mail for cancellation. Can you please explain me which types of service shopclues company provide to customer. For your reference merchant mail mention below. Please take a serious action against this matter.

Hi,

Greetings from shopclues.com.

We regret to inform that your order[protected] has been cancelled by the respective merchant due to unavailability of stock. We are trying to transfer your order to another merchant.

Here're your order details:

Order date: 30 apr 2017, 04:54 pm

I purchased florentine purifier on10/4/2017, order no.[protected]. After delivered called to service center to fit. They said we sent the person in 24hours.
But no one came, i check the product there no mineral catridge, empty sedment, some leakages so i try to return the product. So many i called the service to service they didnt come. When i called shopclues they said 'wait 2 days we solve the problem'. Not solved again i called shopclues they told same wait 2 days. After 5 days again called this time also they told same wait 2 days. I cant understand how many days i wait for solve my problem.

I ordered two sarees difftrent colors after seeing the pictures but when they arrived they were cheap and not the same. So i returned them but i am refunded only for one saree & i am following up since two weeks but no response. Shopclues is giving cheap service & there is no voice base contact whr customer can call.

Its like they sell take money disappear. U cant reach them for after sales..?
They r constanly auto sending me same reply "this is in reference to your order id[protected] for leeps prints yellow chanderi lace saree with blouse.

We would like to inform you that refund against your order has been processed into your bank account through which you have paid.
Order id[protected]"

They have refunded 439 i. E. One saree cost whr in i had paid 878 for two sarees & i had returned two sarees. And i am constantly sending them dis info but they r sending same message tht payment sent in ur account.

Online sites must provide resolve within 48hrs & also shud have voice service where consumers can call & enquire.

This one way communication selling is like harassment.

I ordered[protected] in 1 nova hair straigtener & hair dryer on 28.04.2017 but i received only hair straightener on 01.05.2017 so i want to return or replace this product. But no refund/replace made my the merchant till today 05.05.2017. The status of my comlaint is now resolved complaint by coordinating with me. Without any coordination, replacment, rufund my comlaint closed by the merchant. So i want sutaible action on this issue.

Hi,
I made an order on 21 st april 2017. The estimated delivery was 30 th april 2017. Still its showing the status shipment is over. Many times i raised a complaint on their customer care and there is no use and they are telling waiting another 4 days. That payment is over while shopping and there is no option to cancel also. Highly disappointed with their service and support.
Please take an action against this kind of fraud activity in india. This is my first and last shopping with shopclues. Now i am facing the issue with a small amount

Thanks,
Radhin

Brought product from shopclues on 2th may 2017 XL size ordered. received size is not xl measured it also it's small or medium size received. contacted seller also he says we have mentioned only 2 sizes medium.large xl is not mentioned he is saying.sjopclues has mentioned wrong product description regarding size.in the website filed return request but return rejected by shopclues please refund my money to me as soon as possible I am telling to pick up the product initiate pickup but they are not willing to do it and not going to refund my money

Order id:[protected] and order id:[protected] amt 635rs. Not refunded. Complant registered 4 days back. Tried to cancel so many times all i get is complaint id. Crazy really. And today i gat a messsage that customer refused to accept the order so its being returned. I bloody cancellled it. Dont you people understand? Return the money. Frustating site. I registered complaint more than 5 times. Everytime i get is auto generated email. You people think customer s are fools? You cant give feedback as to when im getting refund? Worst service.
Order id:[protected]
Order placed on sun, 30 apr 2017
Jaipurcrafts decorative sailing ship showpiece - 12.7 cm (Wooden, paper, multicolor)
Total amount: rs 219.00.
Order id:[protected]
Order placed on sun, 30 apr 2017
Artique mini chair table set with free canon
Total amount: rs 415.00
Refund and please tell when.

Sir, i had ordered a saree from shopclues and i had paynement by my debit card.
Within 1hr. After receiving the product i had requested to shopclues about to return. My request has been accepted by them. But till today no courier boy came to receive that product.
As i have followed all rules for retuning any product as it mention in his website.
Even though i had followed all guidelines which shopclues had mailed me and by sending me massages.
Sir, i want to know u that till may 4, 2017 9:02 pm no one came to pick up the parcel. But shopclues has sending masseges that shipment was not ready thats why they are unable to collect.
Even i had receive a call yrsterday evening from shopclues that they will come today, but the same issue no one came. And again they are messaging me that shipment was not ready.
Sir, kindly solve my problem and take back the parcel and return my money to my back a/c.
I am enclosing all screenshot of complaining application,

Combo of k11 multi media mobile after received there is no charger ater using my charger that mobile unable to work out going and incoming call but that cekll have got full signal in this very worest situation am return my goods your concern has accepted that return/ whereas past 7 days no rersponse from your concern 2 of may i got msg from your concern one v.surendar cell [protected] will be pickedup today like that received msg but i got call from v.surendar from some other number am unable to recaganise he came to my home anm asking where is your shopclues id he said no id but am the authorised person for shopclues return goods collection agent if you are not hand over ypour return goods am simply report to the shopclues the comsumer not willing to return the goods like that he was threataning me finaly myself hand over that good with him and asking return goods taken receipt he said no receipt only faith for more than that i want conduct your concern for that am asking 2 minutes for conduct shopclues cc he never allowed me simply he gone without conformation no receipt no id proof how is possible your shopclues online business will allowed by indian government ???? i cant understand your business formula still my issues is pending where is my money where is my acknowledgement of return goods what type of business your concern doing so far please ??? your concern cc person behaving is too rude your couriers agents are not genuine because they dont show their id they wont give any receipt by taking my goods return this type of nonsence who will admitte pl??? i have been reported regarding your courier boy behaving that lady of cc doesnt care she told cock and bull story like a plotform shop wala?? i thought that shop clues is MNC company but your employees were not that level in this unpleasant experiance where can i get remedies how can i get my money from shop clues pl???reply me

I have ordered in shopclue.com for two sarees on apr 22nd and on same day i have paid cash too.

Below is details :
Your order[protected] has been shipped.
Carrier name: safe express-sg
Tracking number: 82486032

Still i did not receive my courier and i did not receive any call/message from shopclue. This is really worst service.

Called to customer care and no response yet.

Dear sir, i had a request for return my order no as above is a defective product, the seller sell to me, but there is no any action taker by u, u repeat that product was a local product not a samsung product, n not working properly, when i see there was many scratch on it and this was not sealed, this was open and seems that it was repaired. Sellers do fraud with me, i request to u return my product n also block the sellers as soon as possible, he is expoilling shopcluse name and fame also. Please reply me soon

Kirti Shankar Jain from Noida, U.P. on May 4, 2017

Dear all,

I am Kirti Shankar Jain from Noida, U.P.
ShopClues Head Office in Sector-44, Gurgaon.
I booked a Bajaj Air Cooler,
Order No[protected].

Earlier, after talks sales executives promised that it will be delivered within 2 to 3 working days. My booked order expected delivery date was 25 April but still not delivered after 9 days. Now trying to call on Customer Care Number - but no proper response at all. Very angry and disappointed with ShopClues. Will never order anything through ShopClues in future.

I had ordered ivoomi me1+ from shopclues.com.. The phone was not similar what seller mentioned.. So i requested for return from the site... The shopclues hasn't sent any pick up.. The product was certified for "easy return policy". I have requested many times for pick up.. But the site hasn't turned up... So i decided to file a case against shopclues.com
Seller address:ses-llp
4/31 2nd floor, w. E. A karol bagh
New delhi, 110005
Order #[protected]
Order date: 26 apr 2017, 07:36 am
Please refund my money rs 4799

Dear sir
i was order one phone throw your company the order is ID[protected] and i received the phone and it was not working hence the very next day i was made a complaint about the product and i got a sms through the ticket no is 1678366 but till now no response and no action was taken about my complaint i have to return the phone imd please do the needfull

The product is delivered is old. I m surprised watching this product, this was really already reappeared. And this is not charging fully by last 6 hrs. And not charging mobile also, there is not printed its power or mah at product any where and too many scratches are on the product, please block the seller and return this product
It is very samefull that u place such type of bad or poor product, which was totally damage, this is not charging any mobile, n not taking switch off its LED LIGHT, how can u sell this kind of products, when I request for return, u cancel my request, may I know the reason, please make a survey for this bad product by fixing a comety members, n verify that what kind of product u sell me, these sellers are expoling ShopClues name n fame also, so please do a strict action against such type of sellers

This is with reference to my store held with your website with mid 406936, with lot of pain I have to write this mail for the shopclues showing the low grade of workflow done by your executives.

It is more than 3.5 months and my tickets are unsolved, no response is given to me after writing so many times in the tickets,

No doubt shopclues is growing at good rate, but you should not forget that growth which you are getting is only and only due to the sellers, as we are there you are there, if sellers moves out shoplclues will also have to move out.

Last time also mails were done but the response was not satisfactory.

With lot regards I have to forward the cases to consumer court as I am having loss in my business and all due to wrong workings of the executives.

Pfa the tickets which are not solved from last 4 months,

Also a special request if you want shopclues to grow remove an executive named mr. Gaurav pahuja who dont deserve that position, as he dont know what to reply on which tickets.

I had placed an order for hi grade pink flip cover for sony experia, on 06th april.
But i received black cover in spite of pink. I applied for return and refund process, but neither the executive came to pick the product, nor the payment has been yet refunded.
I got a mail from shop clues, on 24th apr, that amount will be refunded through neft, but i have still not received my amount.