ShopClues.com Complaints & Reviews

I received my order[protected] for combo brown strap wrist watch... It was delayed by you saying that i had requested. Atlast when the item arrived and i opened i found the dial top glass was broken to pieces. This was due to poor packing. I would not have written to you had my file opened, it seems it is blocked.
Thanking you for your services,
Yours sincerely,

I. M. John

I order a 64gb sandisk memory card through shopclues which order no is[protected]. Courier service named aramex delivered it to me. I paid 1328 rupees for it. When i use it in my phone it works but after two days it automatically got damaged and not working at all. Other memory card works but it only shows that it was damaged memory card, i think shopclues sales pirated memory card of sandisk, it works only one or two days later it not work. I call the customer care complaint number is 4240089, and ticket no is 2112513, but not help me. Neither refund nor replace my product, please help me about this case sensitively​

We would like to inform you that the refund for order[protected] for pigeon nonstick mio gift set 4 pcs for rs 728/-has not received in bank account which mension..
I have spoke to customers care person but he/she said its been credited. It's been some misunderstanding in bank details. I have gave details of state bank of india and he/she saying it's been credited in state bank of hyderabad. How it's possible i have give details of state bank of india.in state bank of hyderabad how account no, name, ifsc code no matched
It's request you please check the issue and solve as soon as possible

Bank-state bank of india
Name-sailesh kumar m jain
Ac no-[protected]
Ifsc code-sbin0001017
Branch-sowcarpet (Chennai)
Mobile-[protected]
M. [protected]@gmail.com

I have purchased tablet v1-4gb-ram-s size 7 - grey
Buyed online shopping shopclues. I received may 16th now the tablet not support new apps installation and not able to work continues. If any software updates problem... If any i don't know ur service center. So kindly suggest ur what i do that. Now not in use tablet... Warranty available.. My state tamilnadu. City villupuram 605602

I had ordered a cooler of crompton greaves mystique tac201 model with the order number[protected]. I had received this product delivery on 29may 2017. But when i used this product i am not satisfy his cooling capacity. I had called customer of shopclues, the customer care representative told me that talk to crompton greaves customer care because product is under 1 year warranty. I had also contact crompton greaves customer care and his representative come my house and checked the product. The representative told me that there is no any kind of problem in this product regarding cooling capacity. But i am enable to return the product under 10 days return policy, because shopclues told that we cannot return this product because this is under warranty. But i am not satisfy this product. I had already call on shopclues customer care 3 times, but there i not find any result. One more thing i want to tell when i received original product i shocked, because when in order the product his picture was very big, but in real product was very small. Now i am totally helpless, i had already lodge the complaint against shopclues in department of consumer affairs with the reference number 295089. I requested kindly resolve my issue as earlier possible.

I am order on shopclues site and he cancelled my all order and says technical issue this is not mine problem so i am taking to case on this site always says technical error i am order shopclues fabric clothes for girls and first the site my order is confirmed and then cancelled without notify me and when i m call to customer care they say it's a technical issue

Dear sir,
I have ordered a product and my order id[protected],
the first product i got was a wrong size and colour,
then i wanted to replace and return,
(the return id[protected]
by the particular size and colour,
they said yes within 2-3 days,
but it has been 7 days, there is no response and they have put my mobile no. as blacklisted, for which i can't make them call...
the middleman is- BHARAT TRADING COMP., BARSI NAGAR, JIND BYPASS, ROHTAK, HR 124001, PHN-[protected]

please sort it out immediately
THNKS AND REGARDS
PRATYUSH NAYAK
[protected]

I am merchant with shopclues.
During the course of regular business many time issues arise and when we raise the issue, most of the time they just send the standard replies, without understanding the issue.
When they realise the fault is on their part or their logistic partner's part they start blaming the merchant.
The irony is that they don't have any escalation system.
You can't raise your issue when those dumb merchant support closes the issue.

I had order this stove on 7th april 2017 its nt supportiveto our png pipeline as it is lpg and to change that is additional cost which wasnt feasible aftr calling shopclues the manufacturer i ws tld to rerurn the gas n i wld get refund they picked up aftr chasing them aftr 10 days refund ws nt initiated and like fools they sentvstove back aftr contacting customer care again they said not to accept when it comes it was suggested by them n refund shall b initiated once returned i have got msg frm shopclues that refund is being initiated and now they say this product is nt under refund now nor the refund is done nor the stove is sent back every week they tell us wait fr 48 hrs seven days n mnths passing by pls suggest how do i get my hardearned money we have lost our piece of mind n health chasing the shopclues who fails to resolve the issue besides opening so many tickets they have no intention to return a consumer hardearned money resolve thier problem in action or atleast be frank n gv correct status that they cannot refund and they sending the stove none is happening feeling cheated and harassed in making so many calls in our ill health state

Maine Shopclues se ek smartphone purchase kiya tha lyf water 7s Jo mujhe defective delivered Hua 30 April ko usi din Maine return request ke liye apply kr diya lekin meri request 19 may ko approved ki gyi iske baad vo bol rhe h ki hmari picable service aapke area me nhi h costumer hi isko send kre
Meri samsya ko Shopclues seriys nhi le rha mujhe mera payment chahiye

Subject : request for refund, as product of low quality and unsatisfied,

I have purchased hmt couples watches, merchant ref 9151 + women’s = 1 no, and i found that the quality of it very low and i am not satisfied by it, so i would like to return the product and please return my amount of rs 377 /- which i had paid at the time of delivery, and its very painful to leave this statement because this is my 2nd experience and on my first order i left when i purchase carpets from shopclues.

And my awb no[protected],

My order no[protected]

I ordered for omron bp monitor vide order no[protected] which i received on 29.05.17 and filed for return on 30.05.17 vide no 4200435. I am not satisfied with the product. Now i am advised to get warrantee from service center. I am not telling that the product is defective. This is bloody worst service. It has never happened with any online marketing company. You mean whatever you send i am bound to receive. Return policy has to be fair. Otherwise i shall go to consumer court and post my comment in the web about your such type of callous attitude. People should not trust shopcclues. All other companies are initiating return request immediately. This is a great mistake on my part that i have chosen shopclues. This is first and last bitter experience. I will discourage all other to not trust shopclues.

I dhad ordered leather belt for rs.130. Of size 44 inches vide tracker no[protected] and received the same on 29 th may2017. But as i opened the cover i find that the belt is only 34 to 36 inches which does not fulfil my purpose and i requested it and comply your return process which has been successfully accepted by your system but i do not get any reply from your end till them. Please look into this and inform me the step for the said return of articles. If the same is available of 44 inches i am ready to accept this with a differential amount if required.
N. K. Roy
[protected]

My order no[protected] date 22feb 2017 order cancelled my merchant but shopclues did not refunded my payment everytime i am complaine to them they are just taking two days and again and again giving me a reference no of refund payment gateway and saying that amount credited on 4th of march 2017 i have attached my bank statement till latest date with reply to their mail still they constantly fooling me again and again details they have provide me is

Refund Details

Refund ID: 10971517
Refund Amount:Rs 348.00
Refund Initiate Date: 27 Feb 2017
Refund Status: Refund Processed
Refund Mode: Payment Gateway

I bought Fidget-Hand-Tri-Spinner few days before from shopclues.com and my order number is[protected] as the site it's unit price is RS 175/- and there MRP written on it is RS 52/- it charged me 29 RS for shipping.
As the site sold me the product​ for total amount of RS 189/- including all the stuff
So the complain is that the site had cheated me and taken my money by wrong means.

I have received the damaged product. I have order the mixer grinder online but got the faulty product. The blades of mixer grinder are not sharp. And when i call in shop clues for replacement they rejected my return request and when i call in customer care there are so rude they were telling we will not replace they are in warranty period you go to the bajaj service centre. And bajaj service centre are telling that we are not responsible you have purchased from shop clues, contact them.. Worst site.. Plz people dont buy from this site.. Worst site.. Now i have learn that only jabong, myntra are the best site.. Shop clues is a fraud site.. They take money from people.. They make people fool...
Plz help me. I have lost approx rs 1900.

Product not delivered for order number[protected].
Purchased Haier Refrigerator 618SS. Payment was made. But the product was not delivered.
Amount was refunded without prior approval from me.
I was asked to reorder, but again it was cancelled after payment.
Very poor service by shopclues.
The customer care executive has no knowledge of the matter and do not know how to deal with customers.
Pathetic service.
Worst website I have ever come across.

We would like to inform you that the refund for your order[protected] for toyouth black & grey stylish track pants.. Has been processed.

Please find the details below –

Refund mode payment mode
Refund mode neft
Total refund 413.00
Shopclues refund id 11389344
Expected date of refund to show in your account 30th may 2017
Refund status processed
It was my refund status bt i did'nt my money back still now. I need my money back

We have purchased samsung 40j5100 40' full hd slim led tv on 16/07/2016, vide bill no 95347694.
But after just 6 months, in dec 2016, we started experiencing picture problem.
When we contacted samsung customer care, they informed that this is mother board problem, & parts is not available within india
So we can not either repair or change it

We are facing problem for past 6 months, as sometimes they say that it will be done then another time they refused
Although the tv was under warranty for 1 year, yet problem arised just after 6 months or so

I have ordered jack klein metal gold analog wrist watch on 19.05.17 in shopcules today 30.05.17 i recd. D the product it was not in working condition. I prefer the refund & replacement complain they were not accepting. Pls. Do the neadful and return my amt. Soon. S. Suseeladevi email:[protected]@gmail.com / [protected]. And my amt. Of the watch is tot.249+cod fee 10+shipping cost= tot.293/-