ShopClues.com Complaints & Reviews

I had ordered Voltas Air conditioner. When the vendor (sent by shop clue) came for installation. It was found that the piece was defective.

I immediately lodge a complaint for replacement or refund of my amount. My ordeal for response started immediately. I was first told to submit jobsheet, which i submitted, then i was told to take the picture of the defective part. I tried to explain that how do you take picture of an item that is damaged from inside. But they insisted on it. I had to then call technican who opened it for me so that i can take pictures of the defective parts. Then after sending these picture, now they are telling me to send the correct jobsheet from brand Voltas. This is ridiculous, because i had not called anybody for installation.

Meanwhile, i called up the vendor who had supplied the A/c. He flatly refused to replace or refund. Saying do what you want we will not replace it and said that you can keep writing to Shopclue but you will not get any thing.

I have started to believe that Shopclue cares more for its suppliers than the customer. Another problem is that they take 10-15 days to respond back to your emails. I believe the delay would be purposely for discouraging the customer to purse the complaint further. Its already 3 months since my lodging the first complaint. I am keeping big package of A/c, and every time I look at it makes feel cheated.

I am never going to shop anything from Shopclue and request all readers also do not buy any costly item from this site.

From
Very very frustrated customer

I ordered a eye cool mask. In the offer it showed quantity as 2 Nos. However I received only 1 Quantity of product. The website is still showing the offer that buy one and get one is applicable. The billing rate was OK. But the description said: A set of two eye cool mask. But they sent only one.Also the packing which was used was for 2 Nos of product. I think someone has removed one product of the order

I have buy a Guava Driving Loafers - Tan product from shopclue.com
After order completion, I have found that by mistake old and other city address and contact details was selected, so withing 5 to 10 min i have raise ticket on shopclues.com for the update address and contact detail but they are not responding.

Below is the whole mail communication herewith.

Chetan Khorava
Inform Customer- Address change not possible [#1566368]
Chetan Khorava Tue, Apr 18, 2017 at 11:26 AM
To: Shopclues Helpdesk

Could you please let me know what happened if your courier boy deliver product to someone than who is responsible,

as I am giving you on written after completion of order in 5 minutes I have raised tickets, that address and contact
details was selected old.

I am not getting why are you making worst experience of shopping at ShopClues?
Appreciate if would get some positive response.

Regards,
Chetan
On Mon 17 Apr, 2017, 6:02 PM Chetan Khorava, wrote:

Please refer below screenshot, Its seems that order is just processed not shipped.
And in the trail mail you have mentioned that the order is dispatched, but still its is not dispatched.

On Mon, Apr 17, 2017 at 5:54 PM, Chetan Khorava wrote:
Gmail - Inform Customer- Address change not possible [#1566368] https://mail.google.com/mail/u/0/?ui=2&ik=5c6407e9e5&view=pt&ms...
1 of 2 4/19/2017 3:22 PM

Please cancel the order or change the address, As it was by mistake selected old address and old contact detail.
New Address:
To,
[address removed]
Mobile: [removed]

Regards,
Chetan Khorava
[mobile number removed]
On Mon, Apr 17, 2017 at 5:37 PM, Shopclues Helpdesk wrote:
-- reply above this line --
Dear ChetanKhorava,
Greetings from ShopClues.com

This is with reference to your address change request for Order ID[protected] for Guava Driving Loafers - Tan.

As we have checked, your order has already been dispatched. Hence, we are unable to make any changes to
the delivery address.
Inconvenience Regretted !
If you change your mind, then please receive the product you ordered and enjoy the experience.
In case no one will be available to receive the product, the order will be returned to us and refund (if applicable)
shall be processed with appropriate communication sent to you.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support team
ShopClues.com
Gmail - Inform Customer- Address change not possible [#1566368] https://mail.google.com/mail/u/0/?ui=2&ik=5c6407e9e5&view=pt&ms...
2 of 2 4/19/2017 3:22 PM

My complaint has been closed without any information from my side.
facing problems for the product Reach Allure Mobile i Bought from shopclues from 2nd month of purchase,
since then no proper response.
all false information repeatedly provided by the executives.
such an irrogant one.
worstest service i had ever faced in online services.
all the higher officials too are a team of cheaters.
for reference the recordings by the executives can be checked...

Dear sir/madam

Sir i have buy vu h40k311 tv by shopclues (Order id:[protected] but this model not vga input. I require vga input must. So after 2 days return order (Return id:3923472) request submit but no response by shopclues.
So i want changed my thistv h40k311 model to 40d6575. I understand you are able for this request.
As soon as possible

[protected]

I have visited Asus Service Center at Dadar Mumbai they refused to repair the same and they have given remarks that Unit is already repair in other service center and this is second hand unit. Copy of Asus Product Service form is enclosed herewith.
Hence you are requested to replace this unit as it is second hand or damage unit or arrange to take back the product and refund the amount at the earliest and inform me soon

Ashok Pote
Mob-[protected]

I requested my refund amount in my bank account but they have given it as clues bucks. When I have given bank details clearly they have made the refund as clues bucks.
Since 1 month I am calling and complaining on this every week but they are telling it will take 4 days its about 1 month passed but still I haven't received my money.
And also when I call customer care they will never pick the call. Please do the needful.

I don't received my product after 2 week place order no[protected].
i have taken followup many times on cell or mail.
but response not received.
i not received any reason and confirmation about delivery delay.

We ordered a tv from shopclues, and for around 3 months it gave satisfactory performance. After that it isn't working properly, it switches off itself and then after a minute switches on itself. It's been a whole week we have been complaining to the shopclue customer care no. they first said they'll be sending their engineers. For a week they said like this and then after a week when we called again they told us to register a complaint online. It's been a whole month we haven't used this tv. We bought this tv on[protected]. Kindly do something, it's been 1 and a half month now.

I have booked a mobile in shopclues on 9th April-2017 its a prepaid order, before i book i checked for pincode delivery option they confimed it can be delivered to my location which in heart of city Chennai. after two days i rcvd msg from shoplcues product is out for delivery, on 16-April-2017 they send me a msg that unable to deliver to my location hence order was cancelled, i reached customer care they said its purly their fault and miscommunication with courier partner Xpressbee and proudct is currenty at telenguna Andharapradesh.

product booked on 9th april and shopclues telling that unable to deliver the product on 16-april hardly one week they have used my money since its prepaid order and wasted my time. today its 17th april till my refund was not done by them, I will keep you posted the status here . Order id[protected]

With reference to order no.[protected], i have raised complain many times, i have paid for two nos, but only one was delivered, i have trying to contact the delivery boy and even the merchant, they tell lodge a complain.

I want to return it back and refund my money, please contact me, its almost 4 weeks i am following up, all your customer care no are not responsive.

Last week i received a call from [protected] and ensured that by 13th April it will be replaced, when i called to this number they claim it to be fair price back end team and not shopcluse.

Please take an immediate action and confirm to my contact no.

Martin Xavier
[protected]

I have ordered somendra textiles 31 in 1 multipurpose screwdriver set on 9th april 2017 and i got it on 13th april 2017. Now the problem is the product i received is defective. Hence i proceeded for return/replacement and checked my orders section on shopclues.com website as well as the app. But there is no option for return/replacement.
I have tried to contact with customer support but no reply from shopclues customer support since last 3 days.
So i'm looking for a quick refund or replacement of the product.

Hi my name is Abhishek and I have ordered cooler on 2nd of April from shopclues and already paid them online. Expected delivery date was 12 April, but I didnt recived it, on 13th april the status is changed to delayed and on 15th it is showing me delivered. I tried contacting customer support and asked them about it, they told me to wait for 8 days. Then I told them to give me my money back they refused and told me that they will check first. Which company takes 8 days just to check simple thing. If I didn't recieve my money or product then I will take legal action against them and not gone a leave them in any manner. If any one can help me in this regards then pls contact me [protected].

I make online order Rabta white yoga with Black peach black tell cut dress RDW from shopclues company on April, 4/17 with consisting three (3) quantity and cost me Rs 1100 ie unit price is 299 rs(299×3=1100). Then it was delivered on April, 15/17 for which I make payment by cash pay system for three quantity ie rs 1100. But when I opened the package I received only one single quantity instead of 3 quantity but payment they charge for 3. Every paper print received and order information was seen quantity 3 but actual received was only one product. Please check the required it can be from packing process. My order No:[protected] Order date 2017/4/11
Received date 2017/4/15

Dear Sir,

We have received cash on delivery wide order no.[protected] dtd 04.04.2017
of slick hot cold stainless steel vacuum flask 1000 ml but i have received 500ml
capacity. please replace the same name shekhar address ganesh bhuvan jamnagar gj 361001 india ph [protected] weight 0.5kg awb no [protected]
email address [protected]@live.com . please look in this matter and needful.

I ordered an bench on 6th march 2017. The product is still not received by me. But shop clues says you have received the product. Amazing thing is that bluedart tracking id ([protected]) given to me is also fake. My order id is[protected]. Moreover i requested customer care to send me soft copy of pod (Proof of delivery) by email. But till date i have not received pod.

May be your courier partner or delivery boy or some employee of shop clues is doing this fraud. They may be doing this with hundred of people everyday.

Please take action. My contact number is +91-[protected]

[protected] these no. Are provided by shop clues company to picup your mobile by pickup man but today I try several times but there is no response ie no. Is temporarily out off service . Then how can I try to reached to pickup my mobile. Today is last date given by shopclues company to pick up your phone. This is ridiculous and disgusting for shopclues company becose they are cheater and fraud. Finally I told those no are provide for pickup mobile are out of service.

I Had Ordered an shoes stand of Rs.310/- on 15/02/2017 got the product after a week, But used after a month.

Its of very low quality after using for a week, everything is breaking and that itself is not fixing properly, if one said set than other side will comeout, and i have asked them to refund my amount, but there is no response from their end.

They are making fool for customers by sending all low quality products.

Order Number[protected]

Request you to kindly arrange for the refund.

Sir maine 32 inch led tv melbon 3/04/2017 ko order kiya tha jo ki mujhe shadi me gift karna tha ye order mujhe 8/04/2017 saturday ko mila or maine ushe tuseday ko jab open kiya to wo damege nikla tabhi maine shopcluse me call ki or complent ki to unhone mujhe saver busy ka bahana laga ke time ko or age badha diya or isi trah time kafi west ho gya
Ir please change my led tv. I requset you.
Otherwise i will take some action

My name Rahis shaikh.. I live in Sion.. Today 13 apr 2017 I bought new mobile Lyf wind 4s.. But this mobile is not on since currier is deliver to me today.. This is a wrong product.. So please refund my money or replace my mobile as soon as possible..kindly request u to refund or replace my new mobile.. Which is buy today 13 Apr 2017...reply me urgent sir I will buy 1 more mobile in march...2017.. It is my 2nd new mobile of Lyf wind 4s...so please sir replace my new one or refund my new mobile...