ShopClues.com Complaints & Reviews

We ordered Panasonic1.5ton ac on ShopClues which costs about Rs.25450/-and paid throug debit card.They said merchant is unable to deliver your order so you have to wait or cancel your order. So, we cancelled the order and request to refund our money.They took lot of time to respond.After many reportings, they mailed me that they credited amount into my account.But when I checked my account and noticed that amount was not credited. I tell the same matter to customer support team many times, but they not responding, what should I do now? How I get my money back?

Hello sir, I recently order a refurbished Apple iPhone 5, and it was replaceable by merchant. But when I received this product I saw phone charger is damaged, earphone is also not good and handset having meny scratches.but when I wish to return the product, merchant rejected it. So please kindly solve this issue and return it back.
My order no is[protected].

I received an empty material..I have sent all d things what they ask but didn't take any action . calling several time to the customercare they only say that we will take action and no action is taking from them now I discussed to take action for shopcluse to file a consume case.. my order I'd registered no -[protected],
Plzs take some action soon or I will take now..

I have purchased a mobile from shopclues.com
Order ID:[protected]

Mobile is Certified Pre-Owned Moto G 2nd Gen XT1068 Dual SIM 16GB - (6 Months Warranty Bazaar Warranty).

I received it on 10 Feb 2017, it was a highly defective phone.

The handset I received doesn't work. After start it Mick Problems and screw missing and charger hot working. Its under the warranty also. Return pick has done but now service center ask me to pay charges of this.

I am not able to pay any charges for this. I want my replace or refund my products in better condition.

I requested return but no one is bother to listen my complain & there is very harsh while on call & when ever I am calling they are keeping on hold for 1 hour some time 40 minutes & always they rejected complain . This means shop clues doesn't take any responsibility to deliver working product. The handset I received is useless and the money is total waste.
Ticket raised –1201203 shop clues many time hold.

They are telling that what ever you want to do but they will not replace or return this product… they have told that where are you want to complain make complain with them (like Consumer foram or Grahak Seva)

Sir I want justice as this type of company has to be shut down as they are looting peoples.
Hope for justice
Regards
SUNIL N BHAGANE
[protected]

The product got delivered is wrong and the return has been rejected.NO reply from shopclues they dont receive call nothing. Yall should see regarding the same and take necessary actions.
They dont receive call even the reply is not given on mail.

Please kindly check on the same..and i hope it will be resolved asap.

Thankyou,
Regards,
raj.

Dear SIr,

This is with reference to the instant cash back that was not so instantly credited to my account for my Blackberry Priv purchase

I received a Rs 1500 cash back in my credit card account on 27.12.16 and the same was debited on 02.01.2017.

On 15th Oct 2016 Shopclues gave me a 15 working day period for crediting the instant cash back which I was supposed to get right at the time of the transaction. For several unknown reasons it did not happen and on 27.12.16 when they credit my account after Christmas they take the credit back on 31.12.16 without any sort of intimation.

I raised this complaint a thousand times and they asked me for the credit card statement, I gave them not once but thrice, contacted the CEO no response. Here are just a few of the many token numbers I raised 917342, 960912, 917342, 705568. ShpoClues is clueless

Hello, I have ordered this Panasonic Mobile amounts rs 7749.00.
I recieved it yesterday that is 23/03/2017 and found out two features were not working properly, the camera was not even good and the battery was draining very fast. So i filed a return request yesterday itself. Now today shopclues is telling me they are refusing my refund request and I have to go to Manufacturere for Repair. This is unfair Trade Practice and i feel cheated therefore writng my complaint here so that I can get my money back and shopclues should realise that if products are not working they have to return and refund the customers, so that no more cheaters get cheated by false products and sellers like chopclues.
I hope i can get a positive outcome.
Thanks
Ujjwal

Sir/mam
On 21-2-17 i placed prepaid order (amt.11698 by credit card)
Consisting of 2 products of equal amt(5849+5849)
But due to some reason i cancalled that order, , also
On 24-2-17 i received 5849 refund in my bank account, but after that till now i have not received the remaining amount[protected]
I contacted atleast 10 times but i was told to wait but about one month also i didn't got any proper response from customer cares . So 1 month is going to pass and i didn't received the remaining amt. (5849) in my account
Also i contacted my bank's personnels and credit card team but i was told that shopclues hasen't initiated any refund of remaining 5849 rs.
so i think i made mistake to place a prepaid order
So i seek for some help n assistence/ solution

Order ids
[protected]
[protected]
Reg. Mail - [protected]@gmail.com

Order No.[protected]

I ordered it on 9th march and its now 23rd march. How can shop clues bet on fast delivery.
Are you making the product or just delivering it.
I am sorry to say this, but everyone thinks shop clues provides duplicate products. If that is the case and this is why its taking too much time. Or anything goes wrong with the product I will return it and provide bad reviews.

Please deliver it by today or tomorrow otherwise I will cancel the order for sure.

How long it takes to get a cooker delivered to kharagpur in a good condition.

I have order Shahnaz Hussain diamond facial kit from ShopClues but I am facing problem as the scrub is almost empty as I have received it just now n when I have checked it the scrub was coming out from the bottle n the bottle is also broken from inside so please exchange it as soon as possible as I have received it today and when I have checked it is broken

Dear sir, I have order an Induction cooker on dated 16- Jan-2017 of Rs.2199/- through Shopclues online shoppning website but it received me as defective product, I have return this as per shopclues policy but refund not credited in my bank account or shopclues account uptill now.
I have sent them many mails for this but they says that refund has been processed in your bank account which you have paid amount.
I have sent them my bank account statement from order date to uptill, but no response from them(shopclues).
I request you to that please check this issue and help me for refund for this.

Full details are:-
Name:- RAHUL GALAV
Order ID(mail):- [protected]@gmail.com
Order no.[protected]
Return no(ID):- 3654599
Order for:- Prestige PIC 14.0 Induction cook Top

Thanks & Regards
Rahul Galav

Sir,
Ref. my order no.[protected] Tynor Knee Cap - Large ( Pair) shipped vide AWB No.[protected] delivered today. On opening I found it is NOT Tynor make, it is Champs Fighter make which very inferior & cheap quality .
Pl. look in to this and replace it with TYNOR Make urgently. It is for medically required so it is most URGENT

Viresh k. Agarwal

Good morning, I am k.steevenson, I have order 2 pieces of Topware Lunch Boxes, Order No.[protected]. But I have received only 1piece from Courier boy. when I open a pack there is only '1' piece I have found. But I paid bill for '2' pieces. So, please kindly checkout the complaint and send me a another piece of Topware Lunch Box.

Thank You
K.Steevenson
[protected]
Order No.[protected]

My order id is[protected] which i had place on March 10th for a shoe rack for rs. 3999 which has already been paid since they did not have cash on delivery option. That has not been delivered yet which was supposed to be delivered on March 14th. In spite of calling them so many times, every time they give a new date which never works.
We have spoken with their floor supervisor and raised a complaint as well for the same but still no change.

Kindly help as we are extremely upset and irritated with them.

Muge hakko 9 ell ki 6600 mah ki dell inpiron 1525 ki hi battry bheje ye 4800 mah 6 ell ki hi hai isko hange karen hanjo item selec kiya wahi de nahi hame pase wapas karen mera order no 12047045 hai

pehle bhi hane shopin isliye hi band kardi thi ab eak sal baad ki to phir hame sath eisa hi kiya ?

agar jo item hane select kiya

hakko 9 ell ki 6600 mah ki dell inpiron 1525 ki hi battry nahi bhegi ya fund a/c men foran return nahi kiya to ham kabhi aapki site shoping nahi karenge hane 18 marh 2017 ko hi rutun comland kithi magar aajtak koi is wapas lene nahi aaya ye hamare liye bakar is wapas lelo nahi ham court men aapki omny ke khilaf ase dal denge phir ase wapas lelene ki liye mat kahna ...our cell [protected] [protected] hai

I ordered a battery took so long for the delievery that it was no lomger required i refused the delievery and its 6 days i haven't got refund back. Also there costumer service helpline doesn't get transffered to any person. I made a return request too so that i can get refund but it went unanswered.there support email is also not found yet hope they can contact back

I have got the defective product, I have used this phone and i found its overheating device, service center number is not contactable, there is not any service center in my area, where i will visit first, If you have service center detail in my area, so provide then i can take the job sheet for the same, i want to resolved my issue on urgent base. kindly look at this issue and resolved. Kindly provide the return acceptances.

Thanks

Shiv Kumar
[protected]

I have purchased a mobile from shopclues.com
Order ID:[protected]
Mobile is : iVooMi iV505 (5" qHD IPS, 4G VoLTE, 3000mAh battery with Flash Charge)

The handset I received doesn't work. After start it hangs and restart every 2 minutes.

I requested return. But the request is rejected. This means shopclues doesn't take any responsibility to deliver working product. The handset I received is useless and the money is total waste.
Return ID:3846660

Nobody picks if I call to their number. I raise SR [#1265072] using the only medium (web ) of lodging request. But there is no action.

I have demonstrated the issue by this video : https://www.youtube.com/watch?v=HROHukIc-FQ

I have booked Auto hub car Duster thru order no.[protected] for 2 nos, but only one was delivered and the delivery boy has collected the amount for two, I am trying hard to reach thru toll free and other complain no, but nothing seems to work, I want to return it back, please arrange to take it back and refund my amount.

Martin Xavier
[protected]

I kept on calling shop-clues team everyday from my busy schedule ... they never listen to what you said.. I think its the 7th product I have returned to them and I never receive money ever, they always return clue-bucks ( which I deny every time) so that we can continue to buy stuff from them, which is useless, broken or completely opposite to what they show in photographs.

This website should be banned as they are cheating on customers .
I can share several order numbers with you[protected] broken,[protected] used product,[protected] size issue)

please assist.