ShopClues.com Complaints & Reviews

I recieved a damaged piece and raised a return request as soon as i opened the pacakge. The shopclues people are refusing to acknowledge that the product was damaged. They are saying that the merchant has sent the propoer item and they will not process a return.
This is a new scam of shopclues. They send you damaged goods and then refuse to process a return.
Order ID:[protected]
Order Placed on Tue, 04 Apr 2017
Order was Delivered on Sat, 08 Apr 2017
Return request raised on: Sat, 08 Apr 2017

I have ordered a sony 10000 mah power bank but i have recieved lenovo 10600 power bank wgich is even not working.
As soon as i got the product, i registered complaint about it but no one is taking any action.
Do you work on this criteria?
I am complaining from last 4 days and it's pathetic that no action has been taken till now.
I want you to take some strict action otherwise i have to file complaint against you and your company.

Shopclues Split AC order on 31/03/17 :
Await payment refund for the 1st attempt unsuccessful order where payment was successful of Rs 25, 389 Transaction date 31/03/17, ICICI Bank, Transaction ID : [protected] paid to BIL DESK[protected] Clues Network Pvt Ltd. Subsequently, due to order failure message, yet another order was booked where the payment was successful with ICICI Bank Transaction ID : [protected] date 31/03/17 . Request for payment refund for Rs 25389 at the earliest pl
Also all mails sent by Shopclues are not being received by us and unable to send Bank statements or receive their communications

4th April : I made a payment of Rs 400 to Shopclues via their online payment service eCOD during delivery of order number[protected], but that payment showed failure and there delivery person also confirmed to receive no such payment update.Thus their delivery partner ARAMEX sent me another link to pay through PAYPHI, for the same order having AWB [protected], the payment was made and confirmed by the delivery person and the reference Id is [protected].But when the order was returned Shopclues refunded me the amount of Rs400 that was made by Credit card, but they refused to received any such payment by Aramex, whereas the courier company confirmed about the payment delivery to Shopclues. This a fraud case, as Shopclues got the amount twice and only returned one amount.

Please not that i have requested for return the product Order ID:[protected] Panasonic T44, because sound quality of product is very bad and have raised the return request a day after delivery 11.04.17 and its clearly mentioned on their website in return policy that Unsatisfactory Product – Inauthentic/ Low Quality/ Expired can be returned within 10days. then why the merchant is rejected return request. we know "shopclue" as brand name thats why we have ordered, we do not expect such kind of behaviour by your merchant. So please arrange to return the product and refund my money back in my account. or else have option to raise the same on twitter/FB and consumer form.

They have dispatched a defective le eco le 2 mobile and on contacting well withing ten days ( third day of receiving item) i was asked to get it repaired from service center if i have repair a new phone costing 14K within three days means they cheating around the customer by giving defective product for new cost of the item my return request was rejected by quoting their policies which is hidden while purchase. Real cheaters in the senerio of online shopping Never go for any item from shop clues as any one will face the same cheating situation

Hello,

I ordered a Symphony Ninja XL Air Cooler (order#[protected] on 17/03/2017. Since they do not have a COD option I prepaid Rs. 6289. After many delays, the product was finally delivered on 01/04/2017. I opened the box immediately upon delivery, filled it with water and plugged it in. Absolutely nothing!! Nothing turned on, just a lot of humming noise & a slow drip of water in the bottom. So I immediately placed a Support request through Shopclues for product return & picked the option "Defective" (the only other option that they give you is "Damaged"). And since I did not see any physical damage at first sight, I picked the Defective option. After filing the return request (Ticket #1414279) on April 1st, I would check a few times everyday to see when they could be coming to pickup the product. On April 4th and without any notification to me, they changed the status to "Return Rejected"! So I call their non tollfree Customer Support line and after close to 20 mins of waiting, I got a live person (Mr. Lalith Kumar) online. Even though my complaint and problem information was right in front of him, he asked me explain again in detail as to what the problem was. So after spending another 15 minutes explaining the problem to him, he very rudely asked me to contact the product Service center and get the product fixed!! When I completely lost my calm after this he finally said that he would "escalate the problem" and I would hear back with (new problem ticket# #1418549) a resolution with 24 to 48 hours (this is their standard response to anything). As I had expected I did not hear back from them, so I called back on 7th April. I was again put on hold for about 15 mins and when I finally get a live person he tells me that all their systems are down and he wont be able to do anything. He again was very rude and just disconnected the call. I called back again on the 8th and once again after the long wait the person that I talked to said that the Return cannot be processed as I had to file my Return request within 2 days after receiving the product. With a lot of effort I controlled my anger and told him that I had filed my Return request on the very same day the product was delivered. I once again get the standard reply "the problem has been escalated to the TEAM" and I will hear back with a resolution within 24 to 48 hours. He creates a new complaint (ticket #1479760). I get a call a few hours later saying that my Return WILL NOT be processed because while filing for the return I had picked the option of "Defective" instead of "Damaged"!!! I once again explained to her that the product is completely dead and the water is leaking from the bottom. And since I could not see any visible damage to the product, I had to pick the option "Defective". She was adamant that any "Defective" product cannot be returned and the only option I have is to get it fixed through the Manufacturer! This is when I completely lost it. I told them that I would be contacting Consumer Protection services and would also go on every blog and forums online if this problem was not handled. So this got her attention and she said (for the 3rd time) that the "problem will be escalated to the TEAM" and I would receive a resolution within 24 to 48 hours. She gave me a new problem ticket# #1482021...This was on the 7th April. When I did not get any resolution or a call back, I called them again on April 10th!! After a long wait, the person from Customer Service told me that the Server is down and that my information cannot be accessed and I have to call back later! So after waiting for days and spending hours on the phone (cost me another rs.240 for these calls), I still am stuck with a dummy/broken/damaged product and I don't think that they have any intention of resolving this problem. So I have currently lost Rs.6500+...

I have bought a lot of big ticket items online, but mainly from Amazon and I have never had any problems either with the purchase or with the returns. I wish I had researched more about Shopclues and checked their online feedback from other Clients. It's only when I wanted to file this complaint did I see the huge number of Consumers that have had horrible experiences transacting with this company!!! What is sad and even more baffling is that even all these complaints from Consumers, no action by the concerned authorities has been taking against Shopclues! But I will not give up. I will make time and make sure to go to every Consumer protection services, forums, blogs to share my horrible experience! Even if I can stop 10 people from getting scammed by Shopclues, I will consider my time well spent. Once again, BEWARE OF SHOPCLUES!! This company legally runs a scam and cheating trusting Customers of their hard earned money. DO NOT BUY ANYTHING FROM SHOPCLUES!!

Helo sir last 18.03.2017 i am booking in shopclue.com / fabiano isi aluminium pressure cooker / my order no[protected] / i book one month ago but i will not receive in my order. what about my order. are you sheeting. strictly i inform our concern (shopclues) quickly deliver in my consignment or return my amount. any message are sent to me mail id or my mobile number. thanking you...

I have take handy tool tuelip stitch cordless sewing machine . but that product manufacture defect and i am reture to merchant .but they don, t gave me money back fro shop clues they tell me that we are refund you the cheat me it is very bad .please gave my money back in my account and they told that we are refund you money on 6/4/17 but it not came in my account any money then I am asking then tell we have refund you money gave me urt number but it is fake number there cheat me.

I have placed order of Asus Zenfone 3 Max (Order No.[protected] from Shopclues.com on 28th March 2017, Payment was done by Credit Card and I have received confirmation that payment is received and order is confirmed, I have followed with them many times on customer care number but every time they have extended date of delivery from 3rd April to 4th April and then 10th April. When I enquired on 7th they have again extended the date to 14th April. Main concern is that they do not have exact reason for non-delivery of product.

I have written mail to them that if I am not receiving my product on 10th I will be claiming twice the amount of my product as claim. Even after that they have not extended the date to 14th April. I have written mail on 10th that I will be claiming 10 times of the product value. But still they have not delivered the product.

Today morning I have received message that they have processed refund of the amount and will update me in 48 hours about the status.

I want compensation for this harassment.

Shop clues.
Order No.[protected]. Dt 03.03.2017 -HP Laptop 500GB 15BG003AU -Turbo Silver Return ID:3843681
I have received a defected product on 13.03.2017 against Cash On Delivery Rs. 18028/-. Subsequently on 3rd day I have applied for refund request. But as usual you denied. Then I approached HP company and obtained the DNA certificate after service engineer verified.After sending emails and phone calls Shopclues arranged for return pick up on 29.03.2017 and the same has been delivered to your merchant on 03.04.2017 .So far you have not arranged or initiated my refund or replacement though I made continuous follow up with you. I have feel down due this deal from 16.03.2017 and You have not given any Firm reply for my money paid. You are holding my Money Rs. 18028/- but you are not giving any response . When called Shopclues Put hold line 20 mins, 30 mins and disconnect the line . If I talk to seniors they said High Priority but No response or Action. Kindly take proper action at least this movement because Shop clues is against the business ethics
for Refund back account details already updated in your website on 16.03.2017.

Thanking you
T.NATARAJAN [protected]

I bought a ivoomi iv505 (5" qhd ips, 4g volte, 3000mah battery with flash charge) from shopclues worth rs.3999 /- & i got a deficative mobile. We contact shopclues customer care and return the mobile and return mobile id is 3847114 but till then we don't get refund. Inspite return of the product.
At last we going to decided consumer forum for our refund

Order no.[protected]
Order date - 09/03/2017
Return request 16/03/2017
Mobile pickup from my place 24/03/2017
Hopclues received product 28/03/2017

Dear Sir

I recently brought a Voltas 155CY 1.2 Ton 5 Star Split Air Conditioner from ShopClues which had of Rs 25490, Shipping Cost Rs 399, Grand Total Rs 25889.00. Which I paid throught the online which was prepaid order had order id:[protected] on Mon, 5th april 2017, but on friday 7th april I had by mistaken clicked on the returned option which it had given me message on my mobile that my order successfully delivered the product which I havn't received, I don't want the product because it had aluminium condenser. I want my refund as soon as possible.

I had paid through the my Overdraft account which is charging me 16.55% of no use.

I had bought many items from your website and have alwaysbeen pleased in the past, however with this item I am disappointed and would require you to refund me so that I can buy different model.

I expect to hear back from you with a full resolution to theis issue by 10th April 2017 at the very latest.

Yours sincerely

Jilajeet Ram

I buy a Mobile battery from shopclues Order id :[protected] . after connecting to charger i found out battery is defective and for making sure i goes to mobile repairing store and they also confirmed that battery is defective not getting power you need to replaced it. so on the next day I make an return request and for refund money to shopclues.
My Return id: 3946856 and my status is showing : Resolved with customer
I didn't received any mail, message or call from seller. and shopclues decided that problem is solved. are we customer fools or anything else. after calling to customer care and telling them problem they said "sir please wait we checking your order can you hold " and for half an hour i just holding an my phone and your customer care number is also not toll free.
I generate problem token and not getting reply since three days.

In short they don't want to refund or replaced my product and so breaking trust of customers. and said we give buyer protection.

I ordered todayin's rubber cleaning
Gloves (Order id[protected] first time from shop clues as i knew
This website is worst but still gave a try and this try was
Most painful experience. I ordered on 28 feb and was supposed to delivered by 3rd mar, 2017. It was not delivered and after 15 days when i enquired for it, they said it is returned to origin. Then, when i didn't get refund after 20 days and mailed for it again and again i didn't get any response and suddenly on 5th april; after more than a month.. Status showed it is delivered. However, neither i didn't get product, which i don't want now. Nor i got refund.. I write many mails to shopclues and professional courier but they are giving reply no solution. Forget mail and feedback, i called customer care, and person named hemanth assured me resolution within two days. But it has been three days & no response or solution.. I was not given product, i didn't get refund and i wrote dozen of mails to which there is no reply from anyone. I do 90% shopping online and never faced any issue from other portals. This was first with shopclues and will be last once my issue resolved. I need refund and compensation for so much inconvinience. Mail was sent to [protected]@support. Shopclues.com
Cc: [protected]@tpcglobe.com, [protected]@tpcglobe.co.in, [protected]@tpcglobe.co.in, [protected]@tpcglobe.co.in, delzo-csc. [protected]@tpcglobe.co.in, delzo-csc. [protected]@tpcglobe.co.in, [protected]@support. Shopclues.com, [protected]@tpckw.com, [protected]@tpckw.com.
I wrote lot of mail, few i am attaching in photos.

Today i have just ordered 3 items from shopclues.com with these order ID given follow :
[protected],
[protected],
[protected],

total amount = Rs. 15903

after click on the payment button their website showed me that Payment is failed..But after few seconds ..SBI's balance deduction message has come to me. it tells me that 15903 amount rs has been deducted from my account.

I ordered one ear phones and order number is 11315250 .I gave my office address . They came at saturday(weekend) and They never tried to call me and the send me a message we are not able to contact u so we can't deliver your product. I already pay for this and now they send me a message we can't deliver your product. is this fare? Even they came on the day when the office is off, and they did not try to contact with me what to do now. Help me as soon as possible.

Sir,
I purchased a handset of redmi note 3 from shop clue they provide me warranty of 1 year on handset and 6 month warranty on accessories within 3 month charger is not work and phone proximity sensors fail then I go to redmi service centre and they say we not provide services to shop clue related products.Now I feel they cheat me I pay full money and not get any warranty.
My order no[protected]

Dear This Your Massage but Steel Noe Don't any one Don't Com Return i am Already 7 time inform hole Time this Massage only Hi Alexsandar, Greetings from Shopclues.com. We have approved your return request against order no.[protected] for IDeals Stainless Steel Dinner Set - 51 Pcs. Reverse pickup has been scheduled and one of our courier agencies will reach you in next 6-8 business days. Please keep the product ready with all tags & accessories and ensure it is properly packaged to avoid transit damage. Please write on a piece of paper • Order Number:[protected] • Return Id : 3654034 Note : Please keep the above paper inside the packet and do not seal the packet. The return parcel to be packed in front of courier personnel. Kindly take the receipt from courier person. Please note that in case of non-availability of any personnel, a new request for a reverse pick needs to be created by writing on below support link. We will try our best to meet your expectations regarding refund/replacement of the product.

My order IDs are
1. Order ID:[protected] Return ID:3932224 Return Requested on Tue, 04-Apr-2017
I have ordered black men's sunglasses they sent me brown women sunglasses now I want replacement or refund but they are not ready for both. They are giving me 50 cluesbucks at place of 139/-. and now they are not replying me.

2. Order ID:[protected] Return ID:3855556 Return Requested on Sat, 18-Mar-2017
In this case order was missing from the box and I am asking for new product or refund but in this case also they are not replying from starting.

I know shopclues.com is beggar and seller also beggar but this is not a good way to earn money.