ShopClues.com Complaints & Reviews

My order IDs are
1. Order ID:[protected] Return ID:3932224 Return Requested on Tue, 04-Apr-2017
I have ordered black men's sunglasses they sent me brown women sunglasses now I want replacement or refund but they are not ready for both. They are giving me 50 cluesbucks at place of 139/-. and now they are not replying me.

2. Order ID:[protected] Return ID:3855556 Return Requested on Sat, 18-Mar-2017
In this case order was missing from the box and I am asking for new product or refund but in this case also they are not replying from starting.

I know shopclues.com is beggar and seller also beggar but this is not a good way to earn money.

Today I received Nokia E63 (via Xpress bees courier invoice /ref#255) which is damage from back side ie his cover does not closed. Kindly help me to change may mobile as soon as possible. My contact no. [protected]. Until date there is no response from your company. This disgusting and embarrassing . So please kindly consider my complaint other wise this fraud from your side and I will file a case against your company .

I bought a tablet ambrane 3g calling tablet aq-11 dual sim 1 gb 8 g b white-10.1 inch from shopclues worth rs.6000 /- & i got a deficative tablet. We contact shopclues customer care and return the tablet but till then we don't get refund. Inspite return of the product.
At last we going to decided consumer forum for our refund

Order no.[protected]
Order date - 17/03/2017
Mobile - ambrane 3g calling tablet aq-11 dual sim 1 gb 8 g b
Mr. Kalpesh prajapati
Contact - [protected]...

I ordered for a 32 inches Micromax TV vide my order No.[protected] dated25/03/2017..Model No. 32T6175MHD. The consignment was delivered to me on 01/04/2017. bearin TV Serial No. 00201BB6427865F.

The pack was not accompanied by any bill..
The local Micromax dealer who came for installation was asking for the bill to provid warranty for the TV. In the absence of the bill the TV will not get any warranty.

This matter was brought to the knowlede of the executive who attended my phone call and assured me that the bill will be mailed in 5 days.

The bill is yet to be received from you.
It is your responsibility to provide me the bill. The responsibilty cannot be fixed on shippers.

Being a reputed organisation should not make the customers to suffer who in good faith order for various items on line.

Kindly do needful

Its been almost 1 month since I am following-up with shopclues regarding my return/refund request. It is pending even though shopclues agree that wrong product was delivered to me.

This is with related to the Order #[protected] where instead of Voltas125 CYE 1 Ton 5 Star Split AC, 125 CYB model was delivered. In shopclues online portal the picture shown was for Model CYe also under product description the model name was shown as CYe but instead of CYe, I was sent Model CYB. Voltas125 CYB is one of the old model and no more available in any of major online retailers.

Summers are at its peak and we need AC for house ASAP, options I gave to shopclues are

1- Take this product back from my home (still in original packing) and deliver right product
2- Take this product back from my home (still in original packing) and provide refund so I can buy another product

Please help sorting out this issue and call me at [protected] if required.

I placed an order on 24 feb 2017 and got it one week late on 7th march 2017. I raised the return request as i didnt like the product on the same day. I got the notification that i will get the refund by 21st march but till now i didnt get the refund also they are not responding to my mails.. very poor service. I will never
prefer shopclues again.

Paid for Hitachi AC-1.5 ton on 10th March-Rs.29, 198/-; Order cancelled by ShopClues as they were not able to deliver. They claim refund was effected on 10th and status complete.
In reality I haven't received anything. I am running after them for the transfer ID since last 2 weeks, I haven't got it still.!!!
[protected][protected][protected][protected][protected][protected]----
Order Details
Order ID:[protected]
Order Placed on Fri, 10 Mar 2017

Hitachi 1.5 Ton 5 Star Kaze Plus RAW518KUDZ1 Window Air Conditioner Brand Warranty
QTY: 1
Selling Price: Rs 28999.00 X 1
Subtotal: Rs 28999.00
Shipping Cost: Rs 199.00
Grand Total: Rs 29198.00

Description: Your Order has been cancelled since the address is flagged as Non-Serviceable Station (NSS) by our courier partner

Status: Canceled - Address Not Shippable
[protected][protected][protected][protected][protected][protected]---
Refund Details
Refund ID: 11031626
Refund Amount: Rs 29198.00
Refund Date: 10 Mar 2017
Refund Status: Credited
Refund Mode: Payment Gateway
Refund completion date: 15 Mar 2017

I have order 3 numbers of Tummy Trimmer, this parcel received on 01.04.2017, I open this parcel two numbers of tummy trimmer only pack. 1 number tummy trimmer shortage, which side problem packing section or courier theft i dont know .

my order no :[protected]

today morning complaint to customer care he is collect my number only till now no call from shopclus.com customer care

please take action immediately and solve my problems

thank you

Gopinath

Four days back courier boy telephoned me the your package has arrived and you have to pay rs.252/-, than i have intimated that i have already paid the amount through my debit card. So i need not to pay anything you confirm from the shopclues and deliver to me. There is no reply from the courier person and how they have stated that i have refused the package, which is not true. Kindly confirm the delivery date through my e mail address immediately.

Dear sir,
I have purchase online 6 16gb (Refurbished apple iphone gold) on dated[protected] of rs.21999/- vide order no.[protected]. Shone deliver on[protected], i have toreturn or change whatever possible at yours end as i'm not happy with its functioning. Touch screen of the phone is not working properly. So kindly help from your end.
Thanks
Suraj tirkey
[protected]

Dear Sir

I bought a laptop from shopclues worth rs.22000/- & i got a damaged laptop of which screen is damaged I want to return this laptop & want my refund.I tried to contact shopclues customer care and continuosly follow up with them but now they are not replying.
There are scratches on display, ,
Please refund my money

Order no.11258457
Laptop- samsung chromebook
Amt- Rs.22000/-

Melvin
[protected]

Dear sir,
I have purchase online nike shone on dated[protected] of rs.4520/- vide order no.[protected]. Shone deliver on[protected], an evening on[protected] i have return request due to i am not happy with quality. My request no.1414925.
On dated[protected] my return request reject. Why? I don't know sir.
I request to you please return shone and refund the my amt.
Thanks
Pawan kumar
[protected]

I bought a mobile handset from shopclues worth rs.7499/- & i got a damaged mobile of which touchscreen is not working. We tried to contact shopclues customer care but they are not replying for the same . after all the followup still they are not taking return of the product.

Order NO.[protected]
Order date- 22.03.2017
Mobile- 5505LYF -Water-F1- Android

Mr.RAJESH KAMBLE
Contact-[protected]

I made order[protected] on 31st March. Amount got debited immediately from my account. But i see transaction failure in my shopclues account for this order. I entered complaint on 2nd April in shopclues. But still it shows same status and no reply on my complaint also. Please confirm the order or else refund the amount. Atleast i should get any mail or message related to order, but i dont see any update from customer care.

Dear sir
My name is Raghuvinder kumar jha . I done a transaction on 21/03/2017 from pnb bank to shopclues . Transaction shows success but shopclues denied that they not receive payment when i ask several times they denied after that I call ccavenue for this than ccavenue said that to send bank statement than I send bank statement after that they said your transaction is successful and ccavenue give this payment to shopclues but if shopclues denied than we send you mail for this and you send or show this mail to shopclues they must agreed after that I also send ccavenue mail and bank statement again to shopclues but again shopclues denied and send me mail that they not receive any payment so sir please tell me where is my payment bank said transaction success ccavenue said transaction success and payment go shopclues and shopclues denied I call ccavenue again than they told me that you must raise this complaint to risk ccavenue.com and after that they must ask shopclues about your payment and give you complete solution .I Send YOU MY BANK STATEMENTS, SHOPCLUES DENIED STATEMENT YOUR MAIL SO Please CHECK THIS and give me proper solution you see your transaction I'd in my bank statement

On Apr 3, 2017, at 2:53 PM, Shopclues Helpdesk wrote:

-- reply above this line --
Dear raghuvinderkumar,

Greetings from ShopClues.com

We apologize for the delay in response against your Order ID[protected] for Rechargeable Led Torch Light (Buy 1 Get 1 Free).

We have checked and found that the payment against your order has not been received from the payment gateway due to which we are unable to process the order. If the amount has been deducted from your account, it will be auto-reversed as per the bank procedure or you may coordinate with your respective bank/cash card wallet issuing authority for the same.

We appreciate your understanding in this matter.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
ShopClues.com

From: Shopclues Helpdesk
Date: March 27, 2017 at 2:11:09 PM GMT+5:30
To: raghuvinderkumar Jha
Subject: Re: Payment Issue [#1348823]
Reply-To: Shopclues Helpdesk

-- reply above this line --
Dear raghuvinderkumar,

Greetings from ShopClues.com

We apologize for the delay in response against your Order ID[protected] for Rechargeable Led Torch Light (Buy 1 Get 1 Free).

We have checked and found that the payment against your order has not been received from the payment gateway due to which we are unable to process the order. If the amount has been deducted from your account, it will be auto-reversed as per the bank procedure or you may coordinate with your respective bank/cash card wallet issuing authority for the same.

We appreciate your understanding in this matter.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
ShopClues.com

Your Customer Support helpdesk Team, Dear Customer,

This is in reference to your below mentioned mail.

Your transaction for the order number 112458391149009159398250 (CCAEC1JFB127) for INR 169.00 has been successfully processed through CCAvenue and forwarded to your merchant.

We would like to inform you that CCavenue is an online Credit / Debit card processing Company for your merchant and we do not
play any role in delivery of the products / services as assured by your merchant ( www.shopclues.com).

If you wish to have further clarifications regarding the order, delivery we suggest you to kindly get in touch with your
merchant.

Please note that cancellation/refunding of transaction is a process which is always initiated / carried out by your merchant and CCAvenue cannot intervene in it.

If you require any further assistance, please do not hesitate to contact us.
Best regards,

Bhumika Rathod
Customer Support Executive

India: : Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone:[protected] Ext - 403
Customer Queries: 401/402/403/404
Merchant Queries: 405/406/407/408/409/413/416/419
Integration support : 421/422/423

Chat Support
To Raise a ticket: Click here
Email: [protected]@ccavenue.com
Visit us at: www.ccavenue.com/india

" Sow good services, reap satisfied customers"
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From: raghuvinder kumar jha [mailto:[protected]@gmail.com]
Sent: Wednesday, March 29, 2017 11:25 AM
To: [protected]@ccavenue.com
Subject: Fwd: Payment debit from bank account

Sent from my iPad

Begin forwarded message:

From: raghuvinder kumar jha
Date: March 29, 2017 at 11:22:33 AM GMT+5:30
To: [protected]@ccavenue.com
Subject: Payment debit from bank account

Sir why you not update about my quary as i already written about this that my payment debit from bank and go ShopClues but ShopClues denied than where this payment why my order not progress otherwise return my payment to bank I call ShopClues than executive said me send your bank statement I also send my bank statement he also saw this statement and agreed with my point that your payment not return so please sir see this matter and resolve this as soon as possible I call cc avenue and your executive said this payment go to shop clues so you send mail to cc avenue we give details of your payment and he also said that your payment go to ShopClues's so sir please send me mail of payment completed to ShopClues's that I send to ShopClues and ask him why they not completed my payment i send you my bank statement, ShopClues's mail, ShopClues's transaction failed screen shorts see this matter as soon as possible

Your Customer Support helpdesk Team,
Dear Customer,

This is in reference to your below mentioned mail.

Your transaction for the order number 112458391149009159398250, CCAvenue Ref. #CCAEC1JFB127 for INR 169.00 has been successfully processed through CCAvenue and forwarded to your merchant.

We would like to inform you that CCavenue is an online Credit / Debit card processing Company for your merchant and we do not play any role in delivery of the products / services as assured by your merchant (https://sm.shopclues.com).

If you wish to have further clarifications regarding the order, delivery we suggest you to kindly get in touch with your merchant .

Please note that cancellation/refunding of transaction is a process which is always initiated / carried out by your merchant and CCAvenue cannot intervene in it.
--
For further assistance, feel free to revert.

Best Regards,
Vishakha Solanki
Executive - CCAvenue Customer Support
Avenues India Pvt Ltd
Plaza Asiad, Level II,
S.V.Road, Santa Cruz (West),
Mumbai 400054 India.
[protected] |Ext : 401 | Customer Queries : 401/402/403/404 |
Fax:[protected] | [protected]@ccavenue.com | www.ccavenue.com |

Avenues Inc. (USA) | Avenues Ltd. (China) | Avenues World Pte. Ltd. (Singapore)

"Sow good services, reap satisfied customers”
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.

On Wednesday 29 March 2017 11:22 AM, raghuvinder kumar jha wrote:

Sir why you not update about my quary as i already written about this that my payment debit from bank and go ShopClues but ShopClues denied than where this payment why my order not progress otherwise return my payment to bank I call ShopClues than executive said me send your bank statement I also send my bank statement he also saw this statement and agreed with my point that your payment not return so please sir see this matter and resolve this as soon as possible I call cc avenue and your executive said this payment go to shop clues so you send mail to cc avenue we give details of your payment and he also said that your payment go to ShopClues's so sir please send me mail of payment completed to ShopClues's that I send to ShopClues and ask him why they not completed my payment i send you my bank statement, ShopClues's mail, ShopClues's transaction failed screen shorts see this matter as soon as possible

Sent from my iPad

Sir I ordered on 5th march 2017 Milton Double Decker Lunch Box by atm payment but they didnot deliver the product and said it delivered to me..moreover they are denying refund..kindly help me...

shopclues.com
Order ID[protected]
05 Mar 2017

Payment Information
SubtotalRs 279
Shipping ChargesRs 19.00
Grand TotalRs 298.00

Shipping Address
Narendra Kumar
secror 9 D
Harla Thana Campus
Bokaro - 827009
JR

Contact Details
[protected]
[protected]@gmail.com

Dear Sir/Madam
I had place a order of spectrum queen bed no.-717 ( Spectrum Queen Bed Fk-717 Code: 87738459 Merch Ref:[protected]. I made the online payment for order no.[protected] of amount Rs 1580/-. But unfortunately order has been cancelled by sale team by saying that wrong amount is displayed on the site. Before putting the order, I also talk to customer care center and I also discuss about product cost as well as about discount. There is absolutely no problem at time moment of product order. Now, I am not able to understand, why this order is cancelled by shop clues. I request you to order the shop clues to serve my order as soon as possible. I shall be highly obliged to you

I purchased a Samsung battery product in shopclues, The product was duplicate I returned my product, But refund was not yet credited to my account, If anyone knows toll free number of shop clues reply back to me, , I waited almost a month, but money was not credited, SUCH A BLUNDER SHOPCLUES DON'T BELIEVES SHOP CLUES'THOSE PRODUCTS ALSO FAKE. IF I DIDN'T GET BACK MY MONEY IN 24HOURS I PUT A CASE ON SHOP CLUES, DON'T PLAY WITH CUSTOMERS AND DON'T UNDER ESTIMATE THE POWER OF CUSTOMERS. I POST IN ALL SOCIAL MEDIA ALSO.

Sir,
I poonam sawhney has ordered the wrong item and thats why I have placed a return request but my return has been rejected .Twice I called the customer care service they told me that my order will be collected by next day but nothing happened. Now sir I have called them 3rd time and I asked them why my return request has been rejected, they told me that company is thinking that the customer is saying they have delivered the wrong item but according to the order given to them they have delivered the right one. But sir I'm not saying this I have just stated the reason I have ordered wrong item . its my mistake then my return has been rejected.As soon as possible I want the item to be taken back by the company and want my refund immediately its urgent .
Hope a strict action will be taken and my problem will be solved .

Res. sir, I order( prepaid ) Invoice Ref#838 KNP Up 208022 order#[protected] Product :Vistaar creation, 2013 Adarsh-2 market opp. STM ring road, surat Guj, 395002, ph [protected], for ammopunt Rs. 589/- Qty: 1Pc.

As its not upto description in your web site, nor its cloth quality. I have sms to u on [protected], also

pl. advice what is your returning method, as i have never found till from your years of purchase,

pl. reply how it material be return & I want my ammount back in my account. which i already prepaid thu net banking .BOI

Madhu gupta,
kanpur