ShopClues.com Complaints & Reviews

This is Chandrakant from Hassan Karnataka. My order No.#[protected]
Product is you Yureka (AO5510)-8GB this is refurbished product and some damage are in this mobile so that I want to return. I was taken delivery on date of 08/03/2017 and that day I m retuned through in shopclues login I'd. After that so many time spoke with your executive punkaj Kumar and Krishna Kumar regarding that return and what they need relevant images that also I was mant timesent [protected]@suppor.shopclues id
But no one taken any kind of action on this return please give me how to solve this problem and suggestion me what to do.
And also I am attaching herewith some image for why I am returning this product and please do the needful.

I ordered a phone and it came with defective display.The product is defective. The display is not working. I have been trying since the very day i received this defective product. I have already filed for return though, there is no response.
Once i had chat on call with their executive, who tried to repair but not refund or replace. What is "Repair". The site itself says 10 days refund or Replace warranty.

I ordered a mobile charger for rs. 414 and it got delivered about 10 days back. Since the product was not working i returned it as per the procedure. I got a mail on 13th tellin tat UTR no. Will be provided widin next 24 hrs for transaction. Its been 4 days.. Didnt recieve any mail. Wat is the procedure.. How do i get my money back.. I even called.. Number was busy.. Take this note immediately!

Sir I booked an order no[protected] haier washing machine on 24 Feb 17 and expected date of delivery was 04 of Mar but it was showing delayed in shipment and expected date 09Mar but same again showing delayed in shipment on9 the of Mar then I called customer care we're shopclues representative told me that it will be delivered by 15of Mar but suddenly on 09 the night around 11pm it was showing product was delivered on 04 of Mar i was shocked on seeing this I tried contacting them but on 10th call dropped many times . But on 11 I spoked to representative and he registered complain and told me to solve issue by 17 of Mar but till now I haven't received any info. I am very much depressed

Hi, i made sony bravia from this site on 2-11-16 and returned as the product was damaged, but the amount has not been returned till date, they were saying they returned to the bank, and bank is saying they had not received this amount.whom should i approach either bank or shop clues site, no proper clarification from either end. any suggestions.please

Hi,
I purchase a laptop(Fujitsu A555 (Core i3-5005U 5th Gen-8GB Ram-1TB Hdd-15.6-DOS) from shopClue on 9th Feb 2017.
I register in your account with my official ID ([protected]@visualdisplay.in) and address( i.e Bill To address is Visual Display Solutions Pvt. Ltd.C-13, Shakti Nagar Extn., Delhi - 110052 (India)) and my Ship To address is C/O, B. Mukund Rao, House. no. 6-3-351, New Bhoiguda, Secundrabad, Hyderabad, Telangana, 500025, India.
But when I received the invoice from your end it only consist ship to address at both the places(i.e Bill To and Ship To) as well as there is no Tax amount mention in your invoice, as this is a capital asset I need to claim the depreciation.
So, Kindly share a proper invoice with Tax amount and Bill To address is Visual Display Solutions Pvt. Ltd.C-13, Shakti Nagar Extn., Delhi - 110052 (India)) immediately.

Thanks & Regards
Karuna
[protected]

I Purchased one laptop through online by shopclues but yet not received the original invoice. After repeated followup they gave a scan copy, but for extended warranty original invoice is required.But shopclues doesnot give the original copy.I am giving the product purchased detail below.

Order Id –[protected] shopclues
Invoice No-1402129, dated14.02.2017
[Support Ticket Opened [#1256774] by shopclues]

Please take necessary action.

Malay Ghosh
[protected]

I am satheeshbabu i have purchased a un box mobile on date but when i opened the camera is not working and also battery is not good so i have request customer care for product return but they have ask to me the visit coolpad service center to get repaired but i refused and called for 6 times to take the product return and at last on[protected] they have took the product back but till now i haven't received my money and i got a message as "the refund for your shopclues order[protected] has been declined the refund will be proceed on receipt of correct banking details " i called to customer care after e product return to check for the refund and they have told me that my account details are correct and after the message i have called twice to CC to check my bank details again bu t they not connecting me to the executive

I have ordered an Accu-Check Active meter with order ID[protected] on 27th January 2017 from Shopclues site with an option of cash on delivery. Later when they have informed through mail that i can pay the money before delivery through e-COD wherein i have transferred an amount of Rs.1029 to shopclues account. When the product reached courier service office, the courier agent says that they have not received the payment conformation and for the same they cannot deliver the product to me. Having so i contacted customer care and related authorities more than over 20 times to get redressed the problem. The company have not taken any action rather than picking up the call and assuring delivery. Being so the courier agent returned the product. Later i called the customer care for taking steps for initiating refund of money. They gave only assurances but not the refund of money.

Dear Sir,
i wish to complaint about my order no[protected] HP LAPTOP
Iam complaining because that laptop not in working condition when i recieved immidiatly i called customer care and aproach to service center but in service center they gave me doi letter and i shared to you also,
when i first learnt of this problemi contacted customer care immidiatly and told that nothing could be done about my problem . i believe that this response is unfair . i would like a written statement explaining your companys position and what you will do about my complaint.
i looked forward to hearing from you as soon as possible to resolve this problem by 17th march 2017 ., if i donot hearfrom you within two days i will file complaint with appropriate consumer agenciese and conside my legal alternatives
i may be contacted at the above phone no [protected], [protected]

cc; local consumer group

Order ID:[protected]Order Placed on Tue, 28 Feb 2017. LeTv Le 1S X507 32GB 3GB Fast Charging LTE 13MP 5MP 6 Months Brand Warranty

As soon as i got the mobile on 03 March 2017 and put in the SIM cards, i got the message that Both IMEI numbers not being detected. I was therefore unable to make or receive calls. I had initiated a return request for this order.I had indicated that the item be replaced. But I got a response from the company only after repeated calls and correspondence. Finally, I got a response on the issue saying that the product is under Manufacturer warranty, hence the authorized Service center will be in the best position to diagnose the defect and resolve it to your satisfaction.

I am unable to understand the reply as the item was fully defective on receipt.

The company name is cluesnetwork private limited. Building 112, Sector44, gurugram, haryana 122001.

Details of my chat on their website isas follows:-
Customer[protected]:39:51)
Both IMEI numbers not being detected. Unable to make or receive calls.

Customer[protected]:47:31)
I had initiated a return request for this order . return id is 3796458. but i still havent got a response on the issue.

Customer Care[protected]:21:27)
Dear Devaki,

Greetings from ShopClues.com

This is with reference to your Order ID[protected] for LeTv Le 1S X507 32GB 3GB Fast Charging LTE 13MP 5MP 6 Months Brand Warranty.

The product is under Manufacturer warranty, hence the authorized Service center will be in the best position to diagnose the defect and resolve it to your satisfaction.

Thank you

I have ordered for 2 kurtas but the delivered packet had just 1 kurta and as i opened the packet infront of the delivery man i asked him to take delivery back he refused and still he took money for both the kurtas. And i have taken his employee id for future reference.
product order number[protected]
employee id number-13083
date of incident[protected]
i want 1 more kurti for which i paid money. Otherwise refund of money.

No one is helping, no one have clear answer about my query.
From last 1 moth i am truly fed up by purchasing the product from shop clues. Taken my money and no replacement nor refunded yet.
I bought ceiling fan on 14th feb on shoplcues, on 19th i got delivery. On same day i file the return request due to manufacturing fault. They ask me to call product customer care. Then i called in crompton for help then they given label to show shopclues, by that shopclues have to take return back and give replacement, on 1st march to had issued the replacement and and on 6th march the got the return, not today is 13th march and they still are to able to return my product for last 25 days ago. Please help me out and give the solution to resolve

Product order was sony sw50 as per image shown on smartphone where i booked just a single one at a price of rs 5328/- the product i received on 10/03/2017 from a delivery boy is not the same i received was just a simple unbranded smartwatch which is costing below rs.1000/-. So i want to return the good as it is and want to get my money back. As soon as

I ordered one number ZEN X45 Mobile phone to ShopClues and paid online Rs. 863.00 incl. shipment charge.

Message received that delivery will be done before 12th March 2017.

Subsequently, I received mail and message from Shopclues that my courier was undelivered due to rejection and returned.

This is totally baseless message as no courier from Shopclues came to our residence neither any phone call on my mobile from courier boy.

No reply to my return message and mail in this regard till date.

I hope Shopclues will look into this matter seriously and will either resent the item or refund my money immediately.

Rajiv Verma
D-103, Nirvana, Mahima, Mahapura,
Ajmer Road, Jaipur - 302026
M: [protected]

I purchased 2 iball slide 3g Q27 tabs from shopclues.com on 9th oct 2016. (order No.[protected] When i received these tabs, realized that they are used tabs. Shopclues tried to replace one of the tab but sent again used tab. So I returned 2 tabs and requested for refund. But I received refund for only one tab Rs 10, 999.Eevn afetr lot of followup they are not refunding me Rs 10, 999 for another tab.

Please let me know if you need more details.

Regards,
Digambar

My order no.[protected] for LG T72CMG22P 6.2Kg top loading washing machine was confirmed on 21.02.2017 with Shppclues.But the order has not been delivered till 12.03.2017.The company is not responding correctly. On 04.03.17, shopclues posted me an e mail demanding 72 hours more for dolivery of order. But nothing is done so far.I am quite frustrated and disappointed.Kindly help me.

Dear sir
MY Order ID[protected] hamne shop clues customer ko 12 Mar 2017 phone kiya to usane bola aapka product 06/03/2017 ko deliverd kar diya but product mare ko nahi mila .to hamne safexpress courie(Weybill no[protected] ko phone kiya to usane batya ki aap ka product 07/03 2017 RTO . TO Mara saman kah gaya koi bhi sahi jankari nahi de pa raha hai
.

Spray handle is not working . Water didn't spray from the product.Handle got stucked when spraying.. Spray bottle is not fixed properly in spary.water oozes from the mob when we didn't use the mob. I feel that the product isn't good.we will be happy if you replace the product.we bought some products from shop clues.All are good.But we are not satisfied with the mob.

Dear all,

Before purchasing any product from shopclues please read below comment.
If you are purchasing any product from shopclues they are not responsible.

Customer[protected]:33:57)
Phone is too slow and within a minutes hanging issue. Every time me rebooting.
Customer[protected]:20:27)
On behalf of customer: phone is too slow and within a minutes hanging issue. Every time me rebooting, i want to return it, i don't want to visit service center, i want shop clues to return it, please do help fast info given: ask to wait for 3 to 4 working days from filing return request regards, varsha shopclues.com
Customer[protected]:04:27)
On the behalf of the customer i want to return this product because i have received defective product so i want to replace so kindly give me all information as soon as possible... Regards - tarun shopclues.com
Customer[protected]:30:41)
Hi team, as per customer he has received product but product condition is old & used also its defective (Hanging issue. Every time me rebooting.) now customer wants refund. Inform to customer please visit service center but customer did not agree & wants talk senior. Call transfer to senior desk. Regards, shekhar chauhan
Customer care[protected]:14:05)
Dear pataleshwar,

Greetings from shopclues.com

This is with reference to your order id[protected] for xiaomi mi max prime (Gold, 128gb).

The product is under manufacturer warranty, hence the authorized service center will be in the best position to diagnose the defect and resolve it to your satisfaction.

Note: in case the service center is not providing you desired support, please obtain a job-sheet from them and send us the scanned copy of it. We shall then escalate to the concerned team and ensure the service center resolves the issue faced by you.

You may refer the website to find the nearest service center address or contact number.

Mobile - http://m.shopclues.com/service-centers.html

Desktop - http://www.shopclues.com/service-centers.html

If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further.

Best regards,
Customer support team
Shopclues.com
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