ShopClues.com Complaints & Reviews

I ordered micromax canvas nitro 3 E352 from shopclues on 17 feb. My shopclues order ID is[protected].
The phone now is not working properly, most of the application are not even opening and it is working very slow considering its RAM . i have tried rebooting it but its not helping as well.
I am very disappointed with this product and want it to be exchanged as soon as possible.

Hi team,
I have not received the refund for the below order 99963396. I have already returned the order, but I have not got the refund. Please check this issue as soon as possible.

Kindly find the attachment of the screenshot regarding the returned my order. I will go to consumer court to file against your company.

Regards
Raj

Sir, My order id[protected] in shopclues ordered two Parryware standard seat cover but i received only one i send many mail and created support ticket no. But they do not accept my grevience they do not reply. Now they send message your order completed. I also send image of the received product. But they do not accept and try to cheat me. I asked them to send another one or refund the money. But they don't reply. Please help me to resolve my problem.

MY name is Shivaji, I have purchased Nokia 105 full housing body Pane 100 Ori( order number:[protected], I did not like the product and I have requested for Return pickup but no Response yet from the shop clues.

It was very bad experience in terms of service shop clues provided, we have called shop clues so many times but no response from you.

Look in to the issue and make my product pickup to keep me a loyal customer to your shopping channel.

thanks.
Shivaji
+91 [protected]

Leeps designer blue white net velvet saree (With blouse)
Order id:[protected] item)
Seller:leeps prints
Order date:01 mar, 2017 12:15 am
Amount paid: rs.299 through cash on delivery paid rs.319/- received old sarees which has cut in between
Chor
Shopclues and seller, already ask for returned and posted image of damaged sarees on 04/03/2017 still you are asking for my feedback.

Chor

I ordered a Bosch WAK24168IN Fully-automatic Front-loading Washing Machine (7 Kg Grey) on 22nd Feb 2017. I live 0n the 1st floor and my apartment has a lift too. But the shopclues customer service is saying that the doorstep delivery depends on their courier partner. But this was nowhere mentioned on their site or while placing the order. This is simply cheating the customer. All other e-commerce companies are providing doorstep delivery. Now I have to go through a lot of hassles to get the product into my flat on 1st the floor. Please look into this matter.

N.B: The delivery terms and conditions should be shown clearly while making any purchase and before making the payment.

I have ordered cash on delivery for hp laptop on 2.3.17 I have made payment through mobiquik wallet amounting rs 17999 when the agent came for delivery on 3.3.17 he said for cash payment now when i already paid the amount why should I pay . Order no[protected] please resolve the issue.
for order[protected] for HP APU Quad Core E2 - (4 GB/500 GB HDD/D.kindly do the needful

This is sorry to informed you that i have ordered one calculator basic on 16 feb 2017 and my order no is[protected], Support Ticket Opened [#1056591]. still i am not getting product at my mailing address. i have called so many time to your customer care team, still i am not getting satisfactorily result on that. its reputation and value of your business. day by day it's loosing. As a customer i am not satisfy with your services and words. i am also customer of Amazon, flipkert, Snapdeal etc. i am getting good services from there. if you are not improved your services or timing, no body will go with your online deals after given high discount.
Hope you understand, in future you will rectify and will provide us good services.
Regards
Indrajit Sen
Senior Scientist.

Order no[protected]
I have placed an order on 12th Feb on the above order no it was delivered to me on 01 March 2017 through professional courier
I found it broken and not working. for returning the product I have searched your website but I could not file return request and I also tried to contact at the customer care many times but their was no response please tell what should I do? I have trusted your online shopping and I have placed my order now I couldn't find any means to return the broken product kindly help in this as soon as possible I waiting for an immediate response

I have order voltas ac 1.5 ton on 27 january 2017 .and order come on 14 february 2017. so we called company for installtion ..the very next day they came for installtion. but when engineer open outdoor unit box he told that outdoor unit is damage.and enginner also wrote on bill that outdoor unit damage sowith this on 16 we filled complain to take ac back. we have called u ..mail u but from your side there is no response

Hi, my order #[protected] with shopclues was placed on 17th FEB and they mentioned that the delivery date would be on 26th. However, today is 1st of Mar and till now no sign of my product, when I contact Shopclues, they are co-coordinating with the courier service and informed me to wait till 7th March. When I ask for refund they are saying that the refund will be initiated after 15 days of placing the refund order(I did not cancel the order though). Time is money !, I already waited for 10 days and they are telling me to wait for 1 more week which is very inconvenience to me. I spent all of my CC balance to purchase this. I kindly request the respective team to look into the issue and resolve the issue ASAP.

Thank you,

I have ordered index power bank order id[protected] of Ru 804. on 01/03/201My money is deducted, but it didnt ask me for delivery location. Very disappointed .
Im trying to add my location from my profile, or wants to cancel my order, but websites is not working, the page it self reloading . worst experience.
Please resolve my query as early as possible.

Sir, i ordered redmi note 4 32 GB 3gb ram(prepaid via debit card) .my ordered no is[protected] .i placed an ordered on[protected] its 1-3-2017 yet I not received my order .they are postponing it by saying today and tomorrow your product is delivered to your home.the product is already in Mangalore, so i myself went to the warehouse to pick my product .but they are refusing me and telling me that they want confirmation message from the Aramex courier to directly give me the product. I called shopclues.com regarding this they are not responding to me, either they not giving any of the response of my emails.what should i do know.is this the way of treating a customer purchasing a product from online .people and politician are talking about digital India, is this the digital India we aspiring??i want justice for this its already 16 days sir ..what should i do knw?

Shopclues.com — Amount not refund on defective product

2 Reviews
Bh bhaveshpatel2007 on Feb 23, 2017
Mark as Resolved

Hello sir/medan,
My name is Bhavesh Patel from Kudachi Belagavi, Karnataka.
I'll order deodorant form shopclues.com on 24/1/17 (Hi! Your payment for ShopClues Order[protected] for Combo of 2 Axe + 2 Ogavaa Deodorants For.. Is successfully done. Your order will be delivered by Sat 11 Feb.) And I received on 8 Feb when I open the courier I will see all those are damage and 3 doe is 20 to 30% is empty(used) 1 is fully empty then I will contact many time to seller but hi not received my call(seller contact no [protected]) then I will decided to claim amount refund from Shopclues and I will fill to refund request. I receive mail from ShopClues my amount refund on 17 February but still we have not received refund amount (ShopClues refund ID[protected]
I will attach all my Airtel money wallet statement, Defective products and I'll get mail from shopclues for refund request...

Please help me and refund my amount as soon as possible.
My contact number [protected]
Thank you

I have purchased a dress material. the quality of the product is so cheap. & i did not believe my eyes to see the difference of the product compared to website. & i have kept for return with in 2 days. & the product was not picked up till now.
Delivery date : 18th Feb. Return date:20th Feb. Today is 01st March. i have received an email from shopclues, as below. & I have replied to this many times asking for the status. but there is no reply. If necessary action is not taken against this, i need to proceed further...!!

Dear SravyaManthena,
Greetings from ShopClues.com
This is in reference to your query regarding Order ID[protected] for Trendz Apparels Black Cotton Patiala Unstiched Salwar Suit.
We request you to elaborate the concern as we are unable to understand your query.
To expedite the process, kindly provide the information within 48 hours.
Kindly refer the link for further queries - www.shopclues.com/help
Best Regards,
Customer Support Team
ShopClues.com
Your Customer Support helpdesk Team,

Hi this is Alfredo furtado complaining about the delivery guys, I got a call on Sunday 26th asking about my delivery address and land mark which I have them and also asked to take an additional mobile number on which he said it's not necessary the parcel will be delivered after waiting I called the person back arround 7pm he said he couldn't get thru on my mobile and said he would deliver it the next day and guess what the next day I get the message the items I ordered were returned back I have to order again please do something about the bee's they are turning your business down

Hi bhanu,
We would like to inform you that the Refund for your Order[protected] for Set Of 3 Coloured Earphones has been initiated.

Please find the details below –
Refund Mode Payment Mode
Refund Mode Payment Gateway
Total Refund 163.00
ShopClues Refund ID 10921283

We shall provide you further update on your Refund within next 48 hours.

Until now there is no reply

I book a order of combos of 3 deo set. When it is deliver them product was damaged and very old also. Then I complain to your customer service they said that I will pick up early.. But next day in my mail one message was come that is your return service was closed. I don't know what s the reason? Please help me and pickup your damaged product early.

Hi, I ordered Intex 11000 mAh Power Bank (White), Order ID:[protected], i ordered 6(six) quantity, but i received only 4(Four) Quantity, i received the product on 22nd feb-2017. on that day its self i raised ticket(Return: 3742885) for return, i clearly mentioned please send me the missed two power bank. i didn't receive any response from them. and i am making call for two days, the customer call not connecting and getting bad experience with shopclues.

That is wrong with me if the given price on website i see and buy with online payment and after two day give me information about that this my order is cancelled due to wrong amount, why have you disposed of the memorandum amount
this is not my (customer ) fault . please give me justice 558 Rs amount
I have been troubled .

order no. is[protected]
my contact no. is - [protected]