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ShopClues.com Complaints & Reviews

1.3
Updated: Nov 28, 2025
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ShopClues.com reviews & complaints page 124

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S
sanoop0001
from Mumbai, Maharashtra
Feb 17, 2017
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Address: Indore, Madhya Pradesh, 453441
Website: [email protected]

Dear sir madam
I have ordered Sony power bank cp-f10l 10000mah portable on 24/1/2017 and I received product on 28/1/17 but the product I received is samsang instead of Sony power bank and the product I received is also faulty.I am continuously taking follow up with shopclue customer care but they are not taking any action and from 10/2/2017 customer care are also not attending my calls .
Pls do the need full action within 10days otherwise I will rise the complaint to consumer form.
ShopClues.com customer support has been notified about the posted complaint.
My order[protected] i received my order mahavir 13pcs stainless steel Ccolor cook n serve set but my item was BROKEN HANDLE i want to change my item kindly change my item or refund my amount .kindly help me
My Order[protected] Received My Order micromax Q317 But My Item Was Broken I Want To Change My Item Kindly Change My Item Or Refund My Amunt
Kindly Help me
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    A
    anoop188
    from Ahmedabad, Gujarat
    Feb 17, 2017
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    Address: 122001
    Website: www.shopclues.com

    HI
    i am unable to reach the customer executive of this company even after my endless tries as they are not picking up my calls. I am really sad and disappointed to never choose this company for orders in future for the worst experience they made me to face for delivery of the above small product.
    I have ordered this product 18 days before and 10th was the delivery date at my place but courier company is calling me to collect my shipment from there office that is 12 kms away from the address i provided while order. In that case what is the use of online shopping?????I have called their customer care executives plenty of times and initially they showered me with sympathy and wrote 3 complaints against courier company but now they are not interested to pick my calls..one thing is for sure that they have lost 1 of their regular customer forever due to their deeds...This is not the first time they have done like this as i have tasted this kind of pain in my past also with this same company...So, I want the compensation for the trouble and stress they caused to me.
    ShopClues.com customer support has been notified about the posted complaint.
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      Kavithamanjunath
      from Bengaluru, Karnataka
      Feb 17, 2017
      Resolved
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      Resolved

      Address: Gurgaon, Haryana, 122001
      Website: www.shopclues.com

      Dear Sir / Madam,

      I Had ordered 4 item from Shopclues on 15th Feb 2017, by mistake i marked shipping address to wrong address, from where i will not be able to collect the courier/ product or nobody else will be there.

      I had requested them to change the shipping address on 15th Feb 2017, but there did not initiate for the same. But have shipped my orders to the wrong address, there is no response to the mail / calls.

      Order Number :[protected],[protected],[protected],[protected]

      I request you to kindly initiate for my refund amount.

      Regards,
      Kavitha
      Mar 16, 2017
      Complaint marked as Resolved 
      ShopClues.com customer support has been notified about the posted complaint.
      Feb 17, 2017
      Updated by Kavithamanjunath
      Courier shipped to wrong address details enclosed of courier.

      Feb 28, 2017
      Updated by Kavithamanjunath
      Hi, This is further to my above complaint, inspect of telling them not to delivery my order to the wrong address, they have delivery the order to that address only on 20 / 02/2017, but i some how manage to collect the parcel.

      But the the product was very vast product, so i requested for a return on the same day with the address where im available, but still now there is no repose from there end or refunded my amount.

      Shopclues is playing fool of there costumer, I request you to kindly do the needful by refunding the amount of Rs.400/- for the order Number[protected] and[protected]
      I received a message from your site stating that you will get 100% off on Rs.350 purchase by applying a coupen code given. But it is not applicable. So stop sending fraud messages.
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        B
        bhavith
        from Hyderabad, Telangana
        Feb 16, 2017
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        Address: Chittoor, Andhra Pradesh, 517247
        Website: shopclues.com

        Dear sir,
        This is bhavith kumar.i had ordered london looks shirts 5 combo in shopclues.i had received that product.but i am not satisfied about that product.colour and design has changed.also quality of that product is not good .this is not fare sir.i am very angry about shopclues.i would like to return that product right now.so please refund my money to my bank account.
        ShopClues.com customer support has been notified about the posted complaint.
        Feb 16, 2017
        Updated by bhavith
        My mobile no::[protected]
        Dear sir,
        This is hema.i had ordered Marvelous blue semi stitched party wear chudidhar in shopclues.i had received that product.but i am not satisfied about that product.colour and design has not good.this is not fare sir.i am very angry about shopclues.i would like to return that product right now.so please refund my money to my bank account.
        [email protected]'s reply, Feb 17, 2017
        contect no is 8124557181
        [email protected]'s reply, Feb 17, 2017
        contact this no - 9003839877
        Dear sir madam my name is narendra nagoriya i was order a mobile swipe konnect grand 5 screen on dated[protected] mobile is ok condition but speaker not working . what can i do .

        Narendra Nagoriya 100 ab road biaora rajgarh madhya pradesh pin 465674
        contact info - [protected]
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          J
          JayeshR
          from Panaji, Goa
          Feb 16, 2017
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          Address: Gurgaon, Haryana, 403513
          Website: www.shopclues.com

          Hi,
          I had placed the order on ShopClues.com on 31st Jan 2017. I had paid amount on the same day through debit card. Now today is 16th feb 2017 but my order is not yet delivered by ShopClues.com. They had given me date of delivery on 11th Feb 2017. Now i trying to call them but they are not receiving my call. they are disconnecting my call automatically. So twice i had given them complaint through mail but they are not replying on that also. I had also mailed them that plz cancel my order and give me my refund back but that also they are not doing. So plz help me. I am ordinary person so Rs. 464 matters to me a lot. Plz help me...

          Oder Details
          Product Name : Foot n Style Casual Shoes fs616
          Order No :[protected]
          Carrier Name: Aramex
          Tracking Number: [protected]
          Price : Rs.399
          Shipping Cost : Rs.65
          Total Cost : 464

          I want my Refund of Rs. 464. Plz...
          ShopClues.com customer support has been notified about the posted complaint.
          Feb 11, 2017
          Shahed Abdul's response
          Hi! Return request for your ShopClues Order 10781374...of Fashions Beautiful Bra has been received. You may track your order status http://sclu.es/37kv6
          Hi! Return request for your ShopClues Order[protected] of Fashions Beautiful Bra has been received. You may track your order status http://sclu.es/37kv6
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            Vithal P Goje
            from Pune, Maharashtra
            Feb 15, 2017
            Resolved
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            Resolved

            Address: 122001
            Website: www.shopclues.com

            Dear Sir / Madam,

            I have ordered two numbers shoe through shopclus.com. I tried it actually once received & Immediately place return request due to product quality & size issues. They have rejected my request & saying we are not accepting request related to quality. But actually size does not comfortable to me. I have filled complaint through mail after 2 days later i have called up almost 4 / 5 times to customer care number. Every time they are committing me to resolving issue 2 working days but today 13 days passed & i have not received any confirmation to pick up my return request till now. I requested to you look into this & help me to get it resolve.

            Thanks & Regards,
            Vithal Goje
            [protected]
            Shopclus Order Number[protected]
            Order Date : 24th January 2017
            Order Received Date : 02nd February 2017
            Return Request Registered date : 02nd February 2017
            Mar 7, 2017
            Complaint marked as Resolved 
            Product picked & refund amount initiated.
            ShopClues.com customer support has been notified about the posted complaint.
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              N
              Nishu raj
              from Kolkata, West Bengal
              Feb 15, 2017
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              Address: 700126
              Website: shopclues.com

              Sir i purchased a galaxy s4 battery by shopclues my order no is :[protected] and mobile no [protected] but it give fake product after returned he couldn't give my refund balance. He say my refund balance is give my clues buck but my clues buck account balance is zero. I call shopclues costumer service helpline number but it cannot take any action so i request to u please take any action
              ShopClues.com customer support has been notified about the posted complaint.
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                B
                Baburaj Raj
                from Coimbatore, Tamil Nadu
                Feb 15, 2017
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                Address: Vellore, Tamil Nadu, 632209

                Dear sir good evening i am baburaj i am return the product for one month back jan 2 you not send to any refund the money pla send the money for my account i will send to details about the my bank account baburaj p sbi a/c no: [protected] ifsc sbin0007011 p. K puram branch katpadi this is my cell no [protected] pls send to with in two days i am waiting sir thanking you.
                ShopClues.com customer support has been notified about the posted complaint.
                I have a bought a new hair dryer (innova_ model) few a one month and that is total third class result . i want return it.
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                  M
                  manu gowdar
                  from Tirthahalli, Karnataka
                  Feb 15, 2017
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                  Address: 560091
                  Website: Shopclues.com

                  I placed the order on Jan 16 and
                  the order id[protected].
                  the earpiece neither delivered me nor refunded.
                  Earpiece price of rs 1516 is to be refunded.
                  Please help me to give my money to my bank account.
                  Shop clues not transferred money to my bank account.
                  They not replied to my quies
                  And they mailed the refund status and transaction no
                  When I checked in the bank .there is no money is refunded
                  ShopClues.com customer support has been notified about the posted complaint.
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                    A
                    annuw27
                    from Mumbai, Maharashtra
                    Feb 15, 2017
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                    Address: 110091

                    On 20.1.2017, I made debit card payment for purchasing a product called Test Product 100159ac08efc4 Code:[protected] from Shopclues for Rs 80/- .

                    Order ID was[protected] dated 20 Jan 2017. I did not receive the product. Later they informed that due to slight delay in shipping they have cancelled order and the refund Refund ID: 10821819 was rejected by payment gateway. After that everyday I called them on customer Helpline [protected] and each time they used a new excuse to delay the refund or make false promises for refund through Bank account or Cluebucks which I can use to buy another product. Several times they create new complaint and then close it. I also spoke to Pankaj/Chauhan the seniors who also make false promises.

                    Today 15.2.2017, on customer Helpline [protected], I talk to Tarun and he repeatedly made me hold call for long time again and again and said I had not made payment which is a lie, because my payment was acknowledged by them. Then he asks me for Bank statement from 20.1.2017 till date, which is illegal and I had earlier given the payment transaction ID to them on phone which they said was OK and promised refund.

                    Now I think this is SCAM because if even 1 lac make online order payment then Shopclues gets Rs 80 lacs free via cheating and no one will bother after some time to press for refund. Also taking Bank statements is iilegal as our balances will become known to these cheats for further fraud.

                    Please get my Rs 80/- refunded from them and also pass strictures against them to prevent all kinds of frauds by them. I also request thorough investigation to reveal full extent of scam.

                    Anita EMAIL [protected]@yahoo.co.in
                    ShopClues.com customer support has been notified about the posted complaint.
                    Feb 23, 2017
                    Updated by annuw27
                    THEY REFUSE TO EVEN ACCEPT THEIR OWN CONFIRMATION OF RECEIPT OF MY PAYMENT TO THEM. PLEASE CHECK ATTACHED FILE.

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                      A
                      A C MITTAL
                      from Hapur, Uttar Pradesh
                      Feb 15, 2017
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                      It was shocking that local made watches namely Major and Time were delivered and inspite of my three feedbacj vide tickets nos. 819245, 863694, and 912712 no response /regret received to me which shows very bad unfair trade practice and amount to breach of trust. Therefore I decided to remove / unsubcribeShop Clues from my account as well advice to persons known to me.
                      ShopClues.com customer support has been notified about the posted complaint.
                      Feb 10, 2017
                      vedarethinam.c's response
                      my ordered no[protected] i say spy voice change blue but my you send 10/02/2017 mobile gamma m33 so return to you office 11/02/2017 only spy voice change blue mobile or return full amount 4700 shortly
                      Feb 10, 2017
                      vedarethinam.c's response
                      only spy voice change mobile return gamma m33 mobile
                      I say spy voice change blue mobile but you send my gamma m33 mobile so return to you office 11/02/2017 only spy voice change blue but not accped any mobile but thiru full amount rs 4700 my addres
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                        A
                        Ananth Venkatesan
                        from Mumbai, Maharashtra
                        Feb 14, 2017
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                        Address: Mumbai City, Maharashtra, 400093
                        Website: www.shopclues.com

                        This is to write that i ordered for sun glasses from shop clues on 30-jan-17, with a promise to deliver by 06-feb-17.

                        I had called their customer care on 07-feb-17, i was informed the same will be looked into within 2 working days.

                        I once again called on 10-feb-17, i had to hold the phone for a long time and was personally told it will be looked into by ms swathi singh and will respond within 3 hrs.

                        No response has been received till date.

                        I once again called them today and i am informed they have cancelled the order and when i asked the line to be transferred to swathi singh, the customer service executive lies to me telling she has left for the day.

                        I told him that you are lying and asked him to connect me to her. He put me on hold and mentioned that she has defnly left and that he will connect to some other person.

                        I am disturbed by the apathy and lack of responsiveness by shop clues.

                        Today i got an sms and email from shop clues telling my order has been cancelled and refund has been made vide[protected], however i don't see any credit in my payzapp account.

                        I had utilized a coupon for rs 300 to make this purchase from tata sky, the coupon amount has been misappropriated by shop clues as they are making a refund minus the coupon amount.

                        I am not interested in a refund, please arrange to buy sun glasses and ship to me under cash on delivery.

                        In case you are planning to refund, kindly refund along with the discount coupon.
                        Please arrange to take appropriate action under intimation to me.

                        Ananth - [protected]
                        ShopClues.com customer support has been notified about the posted complaint.
                        I am sending my photos of image all the details but still no update from helpdesk team i am calling daily wasting my currency fed up with shopping shopclues
                        I have ordered a product and the order no is[protected]. But I have not received the product till now. Msg has been sent to myself that the product is received by me. So please look the matter and give me the product as soon as possible.
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                          S
                          Sumishajil
                          Feb 14, 2017
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                          Address: 641006
                          Website: Shopclues.com

                          This in reference with shopclues order no.[protected]. The order item received but the quality of product is very poor . I have immediately complained to shopclues customer care . I have received the confirmation email and text that your fund will be refund and it is confirmed, but tilld ate the amount has not been refunded
                          Please do the needful action and reply ASAP.
                          ShopClues.com customer support has been notified about the posted complaint.
                          Hi, this is syedmudassir, Ihave request for return of men's leather belt due not satisfaction .shopclues has returned my funds but till now no has come to collect the product .
                          kindly send us your pickup person .The reference for return ID-3639634.
                          My refund not credit in my account. two time send my bank statement there
                          support team, UNTIL NOW NOT COME BACK ACCOUNT RS/499 MY REFUND,
                          Cashback Not Received[protected]
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                            V
                            Viral Jadwani VJ
                            from Salem, Tamil Nadu
                            Feb 14, 2017
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                            Address: Gurgaon, Haryana, 380008
                            Website: www.shopclues.com

                            I have placed order of lancer sports shoes by cash on delivery earlier, after two days I paid full payment of product through eCOD (Debit Card) but ShopClues didn't update my order status of paid so when product reached at me courier boy ask me for COD amount which is Rs.883.I was said him that I had already paid amount through debit card but he said his courier company didn't receive any update so I need that product so I paid second time that product amount as COD. After that I have communicated ShopClues though call and mail but after 8 days of delivery I haven't receive reund and any type of positive response by ShopClues so I just request to justice.

                            Thanks
                            Viral Jadwani
                            M-[protected]
                            ShopClues.com customer support has been notified about the posted complaint.
                            Sir.my name is gangadhar ssbnavesu .I booked aloveragel bottles 4 on date 23 jan 2017 .on 31 jan product reached from blue dart .but the packing was colapsed totally and bluedart couriers were returned to u .still i cant get any replied from u.please refund money or product tome as early as possible.
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                              J
                              jeetender thakur
                              from Ambala, Haryana
                              Feb 14, 2017
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                              Address: 110061
                              Website: www.shopclues. com

                              This is brought to your kind information that i had urchase online one black blazer for men which is uncoforable vide muy order no[protected] and i had reuested the said company for returned on dated 28.01.2017 burt no one came to pi9ckup as severl request been made no alternative left execpt complaint how the company is chetting the inoccent public you are here with requested to take necessary action inthis regard.
                              ShopClues.com customer support has been notified about the posted complaint.
                              Feb 08, 2017
                              9826298702's response
                              I want immediet services
                              Fabiano induction, Order = #[protected], dated 5th December 2016 Is not working. Please do the service. Bilty/LR No. [protected], Ref no#803, Tin no [protected].
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                                d.h.mishra
                                from Mumbai, Maharashtra
                                Feb 13, 2017
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                                Address: Mumbai City, Maharashtra, 400010
                                Website: www.nationalhiring.com

                                Man formal leather belts, combo belts, deo spray, B pitch towels. ALL THE PRODUCTS were not upto the mark. Belts were in used & broken conditions.

                                B pitch bath towels were suitable for kids & not for an adults person. Out of 4 Deos I have received only 1 deo in parcels. Sent reminders for refunds to my bank account but with no out come.

                                CHANDAN SHUKLA
                                [protected]
                                ShopClues.com customer support has been notified about the posted complaint.
                                Feb 13, 2017
                                Updated by d.h.mishra
                                Order Date Order Number ↓ Ordered Product(s) Amount Paid Status
                                30 Jan 2017, 09:29 PM [protected]
                                Men's Leather 2-Formal Belt and 1-Casual Belt With Square Buckle Combo
                                Request for Return

                                Feedback already posted.
                                29 Jan 2017, 11:34 AM [protected]
                                Bpitch Cotton Family Pack Bath Towel-Yellow 3Pc Kings (QTY:1)

                                Request for Return

                                Feedback already posted.
                                29 Jan 2017, 11:34 AM [protected]
                                Aleron Men Formal Casual Belt (Combo) (QTY:1)

                                Request for Return

                                Return Guidelines
                                29 Jan 2017, 11:34 AM [protected]

                                Combo Of Assorted Deos - Any 4 Deos Out Of 8 (QTY:1)

                                Request for Return
                                Feedback already posted.
                                29 Jan 2017, 10:32 AM [protected]
                                Aleron Men Formal Casual Belt (Combo) (QTY:1)

                                PL. CANCELL THE ABOVE ORDERS as they are absolutely not upto the quality & sizes are too short. REFUNDS TO MY BANK ACCOUNT.
                                PL. DO REPLY ON [protected]

                                CHANDAN SHUKLA
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                                  Ravi Budhiraja
                                  from Kanpur, Uttar Pradesh
                                  Feb 13, 2017
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                                  Address: Panipat, Haryana, 132103
                                  Website: SHOPCLUES.COM

                                  We have ordered for Zen MObile Zen Ultraphone 402 Style Pro But shopclues have sent us Zen Ultraphone 402 Style not Pro.

                                  Now they dont want to arrange reverse pickup and also their seller is threating us on phone.

                                  They have removed our all posts from facebook also.

                                  Kindly forward this complaint to competent authorities for strict action

                                  orderid[protected]
                                  ShopClues.com customer support has been notified about the posted complaint.
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                                    suresh jack
                                    from Chennai, Tamil Nadu
                                    Feb 13, 2017
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                                    Address: 600044
                                    Website: ShopClues.com

                                    Order return [#539042]

                                    I have received damaged and not working product then i have initiated return and return as per the policy but almost two months gone still they are not initiating after long chasseing the send below mail but again one month gone still no improvement.

                                    Guys please don't prefer shopclues.com go with other good customer caring e-commerce websites.

                                    Reply from shopclues dated on 17th jan
                                    Greetings from shopclues.com

                                    This is in reference to the concern raised by you against your order id[protected]. We understand that the concern raised by you is pending resolution from our side and we are working tirelessly to reach to a resolution for you. At this stage, we are writing to seek another 72 hours so that we can coordinate with our teams and share a resolution with you.

                                    We are cognizant of the delay from our side and tender our sincere apologies for the inconvenience caused to you. Please treat this incident as an exception and not a yardstick to the levels of service we strive to achieve.

                                    Best regards,
                                    Customer support team
                                    Shopclues.com

                                    Your customer support helpdesk team
                                    ShopClues.com customer support has been notified about the posted complaint.
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                                      hemantnd
                                      from Mumbai, Maharashtra
                                      Feb 13, 2017
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                                      Address: Amravati, Maharashtra, 444606
                                      Website: fitness-kart.shopclues.com

                                      The deliver of product as per Invoice no. R-120884 dt.[protected] of Friends Tradind Co. and ShopeClues Order No.[protected] dt.[protected] delivered to me in a damaged condition today at14:45 afternoon. The plastic air fan wheel of the air bike is received in damaged condition.Kindly do the need full and sent the replacement of the same. Also the photos of the product which is received in damaged condition is attached to the complaint. Sent the replacement as soon as possible as I could not use the air bike in damaged condition.
                                      ShopClues.com customer support has been notified about the posted complaint.
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                                        satish adsul
                                        from Aurangabad, Maharashtra
                                        Feb 13, 2017
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                                        Address: Pune, Maharashtra, 412114
                                        Website: Shopclues.com

                                        Dear shop clues team my order no[protected]
                                        My name is Satish adsul
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