ShopClues.com Complaints & Reviews

Dear Shopclues,
This in reference with shopclues order no.[protected]. The order item received but the quality of product is very poor & wrong product delivered . I have immediately complained to shopclues customer care but they did not reply to till date. I have also requested by phone and emails, but I will not received proper resolution from shopclues customer care. they have every time replied that after 2days we will reply you but not reply. please refund my money on my account.

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Thanks & Best Regards
Lalit Sajwan
E-mail Id: [protected]@gmail.com
Moblie : [protected]

श्री मान जी

मैंने sanjay kumar ahuja आपकी साइड शॉप क्ल्यूज से topware lunch box with insulated Bag 4 मंगवाया था। जोकि 28 जनवरी 2017 को 10 बजकर 31 मिनट 57 सेकेंड पर ऑर्डर किया गया। यह पार्सल मेरे पास 2 फरवरी 2017 को दोपहर सवा 12 बजे पहुंचा। इस ऑर्डर का नंबर #10894603 है। इसका भुगतान डेबिट कार्ड के जरिए 170 रुपये का किया गया। पार्सल 13 पालिका बाजार, दैनिक भास्कर ऑफिस फतेहाबाद पते पर पहुंचा। इस पार्सल को खोला तो काफी हैरानी करने वाली बात सामने आई कि जो टिफिन बॉक्स थे, उसके ढक्कन काफी लूज थे। मुझे आपकी वेबसाइट से इस तरह का प्रोडेक्ट भेजे जाने की उम्मीद कतई नहीं थी। यह प्रोडक्ट मेरे किसी काम का नहीं हैं। ढक्कन ही बंद नहीं होगा तो उसमें खाना कैसे रखा जाएगा। इससे घटिया प्रोडक्ट मैंने आज तक नहीं देखा होगा। इस प्रोडक्ट को बदलवाने का कष्ट करें। उम्मीद है कि आप मेरी परेशानी को समझेंगे, मेरी समस्या का हल करेंगे।

संजय कुमार आहूजा
फतेहाबाद
[protected]

I had ordered a women's slip on footwear vide order no[protected] but when the item came it was entirely a different product, its a sandle. It costs 499+49=548.00. I immediately complained for which shop clues accepted and said they will pick up. Some courier called up and said his man can pick up but he will not give receipt. I said i need a receipt as proof of material given. He never came. i wrote a number of time, shopclue said they will resolve but it did not happen. Now you shopclue dont reply and as per your record visible you say its closed. How can you close when all fault is at your end and you expect customer to accept wrong product and keep quite. Pl. immediately pick up the footwear and refund me the money as I am fed up with your service.
Thanks
srikant
020217

Hello i order bean bag cover (Xxxl size) from shopclue.com
My order number is[protected]. When i got my order i check and found that it's wrong size of product so i complain to shopclue. I place order on 5 jan, 2017 till now i don't got my refund. Please sir look in to matter and help me to get my money back. Ya call 18 to 20 times on shopclue and that people told me that they will arrange pickup very soon. I have updated ticket number that follow 3525236, 618509

I have paid for the product on 08/1/17. product was shipped on 12/01/17.
after my complain to shopclues, the next update on your site is on 27/01/17.
and update showing that address is " Out of Delivery Area".

If you can't deliver on same address you should not take the product for delivery.

I request you to deliver my product on my another address which is in the Raipur City. My second address is given below:

C/o, Namita Mishra, H.No. D-194, Near Shiv Mandir, R.M.S. Colony,
Tagore Nagar, Raipur (C.G.), PIN: 492001
Mob: [protected], [protected]

Details of my product are as follows:
Shopclues Order No.:[protected]
Carrier Name: Book My Packet
Tracking Number: 97762458

Regards,

Prashant Jha

This in reference with shopclues order no.[protected]. The order item received but the quality of product is very poor . I have immediately complained to shopclues customer care but they did not reply to till date. I have also requested by phone and emails, but I will not received proper resolution from shopclues customer care. they have every time replied that after 2days we will reply you but not reply.

Please do the needful action and reply ASAP.

Sir,

I have purchased the following product (details given below) from your website:
Jony 10in1Red Manual Food Processor (Red)
Order[protected]

Code:[protected] Merch Ref: jony-10in1-food-processor-red
and a payment of Rs. 278/- was paid at my end but due to some technical error at company end, they deducted the payment two times. This matter was communicated to by company over phone and in this regard I was send scanned copy of my bank's passbook as a proof of double deductions.
Hence, keeping in view the above, i was requested to kindly refund this payment to me by transferring the amount of Rs. 278/- in my account.
by they was no response please help me.

Afaq Husain Usmani

I am a regular purchaser from Shop Clues.com.
I am very unhappy to inform in this 5th Anniversary of Shop Clues that their service level has very much come downover the years.. This January, I had very bitter experience that too for a small legitimate refund amount of Rs.375/-. I ordered for a Carry Bag on[protected] for Rs.375/- and while placing the Order payment their was mesage stating "payment not received" and hence I did the payment again. Subsequently I noticed that this amount was debited twice in my Bank account. I immediately represented with Shopclues and they issued ticket bearing No.665801. I called them again on[protected]. The Helpdesk told me to wait for 48 Hours for redressal. Since nothing is heard from their Helpdesk I contacted them again on
[protected]. Then they said they needed the Bank Statement, to check and ensure the double payment. Hence I obtained the Bank statement from my banker Syndicate Bank for one month and submitted to them on[protected] to their Customer care-HelpDesk. Then I called their Helpdesk and spoke for about 10 minutes regarding my submission of the Bank statement. The official there told that he has not received my mail. I again forwarded and told them to check. Then they told that the mail is received, but the attachment is not openable since the same is in pdf format. They wanted me to convert the pdf attachment into image file and send to them again. This also I did . I contacted again. The most annoying part with their HelpDesk is each time a different person would pick up the phone and there is no co-ordination between the HelpDesk personnel. Hence I had to explain the whole issue again and again to different personnel of HelpDesk. Now this time, even though the HelpDesk personnel could open my file and satisfied that the payment is done twice, the personnel could only forward the issue to the concerned dept., without resolving the issue. The personnel is not sure when the Refund would be made . They are least bothered to redress the complaint. Without solving the issue in hand, the Personnel ask if anything more is needed? Even after 18 days that too even after my submission of proof of double payment they are not least bothered to refund the money nor responding. to the tickets already raised with them. There is also no provision in their On line Site to view the status of the tickets already raised.

Regds,

Radhakrishnan M N, Palakkad, Kerala
E-Mail [protected]@yahoo.co.in

Prod id[protected]
Complaint:
Received worng product
__________________________
I ordered on 16 12 2016 and received wrong product on 27 12 2016...
I received wrong product and inspite of so many calls (from 17 12 2016 to 30 1 2017 )to customers support there is no action regarding return or refund. I also complained on consumer court and grahk surksha center...

I have purchased a tu yureka note 6000. I got a defective piece of that .then I have placed a replacement file .but didn't get any reply .then I go for service center of yu mobiles .they said to make DO .then I called up to your customer care they said make DO we will replace it .I said OK .service center had made DO. I have sent this DO slip to your email I'd.but what happen I don't know they didn't received and attached file .when I asked for email I'd again .the care representative refuse to give .the product is packed from last 6 days but no one come for pickup of product .Is this a way to show hospitality to your customer .I have 9000 bucks .but I didn't use it a single hour .
Please do it fast other wise I have to come to your office .and do what needful.
Mobile no-[protected]
H.no-2011 sector -8 Faridabad haryana 121006
Product - tu yureka note 6000
I'd -harimangal.[protected]@hpladditives.com

My refund for the no 10772026 is still not recd in my bank account. There is no response from your side a
Hi Sajivsjv

Order Cancelled - Out of Stock
We regret to inform you that due to huge demand, we are unable to fulfil your order at this time. Your Order has been cancelled and a refund of Rs 512.00 has been initiated for the same. We deeply apologise for the inconvenience.
My Account
product
Tupperware New lady at lunch lunch box
Quantity: 1 Unit price: Rs.650
Discount: Rs.81 Subtotal: Rs.569
product
Subtotal: Rs.569
(-)Order Discount: Rs.57
Price after Discount: Rs.512
Shipping Cost: Rs.0
Total Rs.512
On order completion you will earn 11 Clues Bucks
Refund Mode Payment Gateway
Refund through Bank 512.00
Total Refund 512.00
ShopClues Refund ID 10772026
Expected Date of Refund 13/01/17
Expected Date of Refund to show in your Accountfter so many reminders

Reference Merchant Order no.[protected], Citrus Reference no.[protected] dated 10/10/2016, the puchased headset is not working. The headset was purchased in Oct, 2016 and as per my knowledge it was having warranty of 1 year. The bill sent with the product has been misplaced, therefore, I request to kindly arrange to replace the product or refund the amount paid i.e.Rs.267/-.

Was very bad experience with ShopClues. They delivered Defective product and they are not providing any reversal pick up. I mailed and called number of times to ShopClues but they are not giving any solution. Its been more than one month still they did not sent for reversal pick up.
Now i am fed-up. And advice no one buy from ShopClues.

Suman,

Thank you for shopping with ShopClues.com.

This is with reference to your request received for return against the order no. #[protected] [Mega Star 1.8 Ltr Electric Kettle].

As requested by you, your request has been approved for reverse pick up.

Kindly note the reverse pickup has been scheduled and one of our courier agencies will reach you in next 4-6 business days.

We request you to pack the product and do mention order number on the packet and hand over the packet to the executive with the following address mentioned on the packet. Kindly take the receipt from courier person.

Thanks
Suman [protected]
[protected]@gmail.com

Dear Sir/Madam,

Hi, I am yamini here. I had purchased some few products through cash and it is easy to pay for me.But if i want to purchase the next product it doesn't gives the option as cash on delivery.

Today i received the product mahavir idli cooker. Only the product name mentioned on the courier box, but not on the product.

so please update it as mentioned above. I will be really happy...

Maine shopclues se event 2 in box kharidi thi jski warranty thi or product acchi nehi lagi ho ya fir product damged ho to me return kar sakta hu aisi policy thi.but jab ki product damged hai or quality verry poor hai mai ne dekh kar product ko under 10days return request veji thi.but company return reject kar rehi hai.or mujh se contact nehi kar raha hai.

Dear
sir maine i phone 5 s order kiya
tha jo mujhe[protected] me mere adress
per deleverd ho gaya
but jo mere pass i phone aaya wo tutta
hua hai or toch bhi kharab hai
or scrool button bhi kaam nahi kar raha
or maine ye sell phone 13028 ka purchase kia
or apse reqest hai plz look into the meter
mera koi samadhan nahi hua
to mai apke khilaaf r t i file
kar raha hu apki company ke name se ok

thanks

regaurd

afroz ansari
1139 bharat bhushan gas service
arthala mnohan nagar
ghaziabad
mo-[protected]

Hi.
This is Niriksha Kunder. My order ID is[protected]. I had ordered a sari but due to some discrepancy in delivery, it was sent back to shopclues and they I had asked for the refund. I got a message on Jan 10 that the amount is refunded. But till now(Jan 26) the amount is not credited to my account. I had called shopclues customer care as well. The person who received the called asked me to wait for 7-9 working days. But now already 16 days have passed. still the amount is not credited. And always the customer care number is busy. I have complainted on their site as well but no response at all. And their customer service is really really bad. Please look in this and refund the amount.

Hi sir,

Order no[protected] Mi4i mobile was order on 29th Oct-2016, it was dilivery by 8th Nove-2016. The product is not good retrun request done on 10th Nove-2016.
Return pick up done . refund is not happened from fast 2 month, your team not responding properly.
I have mail back with me .from last 20 to 30 mails we send the replay also geting but problem not resloving.

Regards,

Ramesha.N

I have order lenova laptop changer on[protected] and i have r received on[protected], that too defective product and wrong item was delivered, then i have returned my product on the next day for refund my money and they updated you will receive refund money on[protected], but still now they didn't refunded my money and i'm keep on calling customer they are not giving any response.
please help me to get my money back.

order no:[protected]

really i got frustrated about shoclues and services too worst

Order Details for Order ID:[protected]

10 Jan 2017
Status:Shipment is delayed
Status Description:The shipment of your ordered product is delayed and hence, would reach you post the expected delivery date
Expected Delivery Date: 18 Jan - 22 Jan

I order the Olive oil dual whitening waterproof foundation its original cost in all shops is Rs.100..but Shopclues price is 320 ..its is fair Shopclues team ...and i regular user of the same foundation its orginal price is Rs.100 please do return my amount asap.

Its unfair totally do refund the amount of 320