ShopClues.com Complaints & Reviews

I have ordered a mobile phone from shopclues and it was delivered to me but i dont want to use that product and it is present in my home as they had delivered to me so i have filed a return request that day only when item is delivered to me me and 10 days passed it has not picked up from my home 2 times i talked to customercare kf shopclues they told me that within two days it will picked up but till now nothing has done from company side they please solve my problem

Hi everyone,

I have received damaged product, i have uploaded images in shopecluse website, it is visible to me when i login to my site id, means, i can see images which i have uploaded, but while speaking to customer care, they keep on repeating to uplode image, and i have sent image via mail also to and and in mean i had spoken to seller which was attached in shipment copy, and i have sent watup images also to them, but no response from them also, product id[protected] and product name frazzer table mate 2 (Portable, adjustable, dining cum laptop table mate ii), kindly help to solve this issues

I received the product on 30 December 2016. But the product was smaller than as was given in the description. And worse off, it was damaged. The outer leather covering was torn. And it looked like nothing in the image given in the site.So I placed a return and refund request on the site on the same day.

But a few days later, I got a notification stating that my request was rejected by the merchant. So I called the shop clues support centre on 4 January 2017 and inquired about the same. And the person who attended to my call told that "according to the merchant, the product was as described, hence the rejection" I told them that I needed a refund no matter, cause it's absurd that I should accept a damaged product. They said they will place another return request and that they will inform me about it in two working days. I have not received any follow up from them.

I would also like to state that the following is a part of the site's terms and conditions:

"At ShopClues.com, we believe that customer satisfaction is key- therefore we stand behind all merchandise bought at our site. We will replace any order within 10 days of delivery, with free return shipping if you receive a product which is not as per the specifications ordered by you, - (i) wrong size, (ii) wrong color, (iii) defective or (iv)significantly different from the description given by the merchant. However do make sure that the merchandise has not been used/worn or altered and is accompanied by its original price tag and packing slip. Please contact our customer support, so we can help facilitate your return. "

As a customer who shops online on a regular basis, this is the first time that my rights as a customer has been violated. According to their policy, I am entitled to a refund for more than one reason, which they have not obliged.

I had ordered a padmini gas hobs cs-300 gl-lb order no[protected] from shopclues.com on december 24, 2016. Order no[protected]. I pay online amount: inr 5399/- (Including delivery charges) by my dabid card

The order was cancelled by shopclues because the address is flagged as non serviceable station on december 27, 2016 and a refund was initiated. Refund i'd is 10701488.

Now it has been more that 2weeks and i still haven’t received the refund. Despite of my repeated complaints through their call center (Complaint ticket no.564592), no action has been taken to resolve my issue.

Also, now when i call the call center, my call is either disconnected or some excuse like “technical faults” are given to me, but my issue is not resolved.

This is now bordering to consumer harassment.

Please help me in getting my refund amount.

Saurabh singh chandel ganesh market bara bazaar shikohabad utter pradesh 283135
Email: [protected]@ymail.com

Dear sir, i have made a purchase of two products winter jackets on shopclues.com on 03 dec 2016.

My order details - order id number[protected]
Shimaya red women crape jacket with full sleeve (Qty:1), shimmer striped women's semi-winter blazer (Qty:1) part of combined order number:[protected].

My complaint is i have received only one product and the shimaya red women crape jacket with full sleeve was missing, they have send a small packet and there was only one product inside the packet and they have placed the delivery details of both products out side the packet and after i have receive that package they are saying and showing that they have delivered both products to me. I have already made the online payment using the debit card and they are not sending me the product which i have paid for and refund the money.

Please do the needful as early as possible i have made the complaint on their website and call the customer care so many times but they are not doing anything and responding. I want the same product or refund money.

Here i am attaching the photos of the package which i have received by shopclues as you can see there is only one jacket in the packet and this small packet cannot contain two winter jackets.

Order Number:[protected]
Product: PHICOMM CLUE 630
i have order the 4g mobile Product: PHICOMM CLUE 630 is deliverd on 5jan 2017. i this the sim1 slot was not working and mobile get hanging while using net and call quickly heating in this condition how i can go to nearer service center they will telling how can we service in this condition any software problem means ok. its totaly atter waste. so please make a return pick up.

I had ordered 2 pieces OK lenovo k6 note mobile by paying through credit card but my order will not completed by shopclues also money not refunded. At the time of order the mobiles are available.These two mobiles are dispatched on 27 Dec 2016 and later on they canceled my order. I have ordered two mobiles of lenovo k6 note with 4gb ram on 23 Dec 2016.

I have bought shoes online from shop clues website, when i got my order i found that shoes are totally different from each other. how someone can sent such different shoes pair to the customer. is that tolerable to the customer ...?
Please take punishable action on this issue, so that other people who are engaged with such type of practice can take lessons from it.

how i can deal with this problem..?
Give me satisfied solution ASAP.

I said that i received the missing product...i am not received the mobile in this product...& i just earphone & charger in this product. please return my money but shopclues has not pay my money please provide my money
order id[protected]
return id 3487329

(Return policies of ShopClues ShopClues offers a 10 days return policy. They claim to provide return guarantee for all products received in wrong color, quantity and size. Items found to be damaged or empty boxes are also covered under the return policy. Which items are covered under return guarantee? An item received, but not according to the specifications in color, size or quantity are covered under the policy. ShopClues also offers the guarantee on damaged and defective articles/items.)

Hi, I'm naveen kumar. i have order for a denim kurti on 23rd dec. 2016. it was failure but payment has been deducted.
i have spoken thrice to your staff ( shivem, saurabh and all) in every conversation they says that wait for 2 day. todday its 6th jan. but i didn't recive my order or money back.

so its a request to you all if you can return
I won''t use shopclues again ever in my life.

thank you

My order no is[protected]. I have ordered royal blue colour but i have received other colour that is sky blue. A grey colr tshirt is also combo with it but i have received only one tshirt. I am fully dissatisfied with this kind of service provided by shopclues. I want to return it. Please give attention on my request. And as soon as possible please return my money back.

We got a defective cloth dryer costing Rs 1900 and when we complained they agreed to replace the same. We had another product from different merchant and by mistake when their person came to pick up the defective cloth dryer, he picked up out foot masssager of Rs 12000 and he did not checked what product he was to collect. We called customer care they accepted that wrong product has reached them and they are working on it to return us. After so many interactions with customer care for past 2 months - no solution yet. Today their customer care says - it was our mistake that we gave wrong product and they can not do anything now???? surprising-how can they keep our 12000 product for Rs 2000 defective product still lying with us???

Dear Sir,

I have purchased from your Shop Cllues Order:[protected] for RELAXX X1 Grey 108 Inch new mobile phones. but it's sound not proper audible. and continues voice down and high. Also charging point not working.

Request to you kindly change my hand set ASAP.

Thanks and Regards,

Mukesh Gour,
8th Floor, B-Wing, Shikhar Building, Ahmedabad-380009,
Mob.No.: +91 [protected], Tel.No.: +[protected],

My name is Emran A Khan i placed the order for ON Massgainer from shopclues on 13th dec 2016 i got the product on 20th but the image on web was for 12lb tub i got the product in plastic bag and the seller name was fitness fuel however there was no label of fitness fuel on the pack but the importer name was bright commodity so i got confused if the product is genuine, I called customer care to confirm about the product but neither the agent nor the supervisor was having any information if the importer is authorized or not so i raised the refund request on 21st but there was no response from shopclues, I called them back after 3 - 4 days the agent told me they will send a person to collect the product in 3 working days but still there was one to pick the product and when i called them they told me the refund is closed as no refund and without any information so i raised the complain to supervisor for the same and he took the request again for refund and informed me will get an email in 48 hrs but even after 5 days still there is no response from them.

Dear Sir

My name is abbas my register number is ([protected]) my last order is shoe's its delivered on 4/12/2016 i return my order on 12/12/2016 but my status showing pending after that i call to customer care ([protected]) i spoke to one of your executive they register a complaint & they assure-that it will return with in 4 days. but its still showing customer care pending i try to call customer care but i am not getting proper answer please try to resolve my query as well as possibly.

Thanking you
Regards
Abbas([protected])

Here I have raided a complain for different item received on 2/jan/2017
I waited for two days but no response from there side thus i called them
The replied I have to send image
I asked were I never received any revert from your end asking images

thus as the guide me next I attached images and sent to them at "[protected]@support.shopclues.com"

but the replied they are not receiving any images
I tried the same more then 10 times
but they says they are not receiving and and can do nothing

I tried to explain them a lot that my registered gmail account says "mail send" and i receive a revert every time i put a mail to helpdesk writing "Your request was unsuccessful because of invalid ticket no."

They says its error from my end and they have nothing to do in this and can do nothing for me

Dear sir, I have made purchase and payment of HP laptop on 11/12/16 of 32, 700.00/-. They rejected my order on the grounds of non availability of product. From then i am calling there costumer care number of times (nearly 15 times). They assured me that till 29/12/16 they will refund my payment. They forward me one mail for processing of refund on 17/12/16 with refund ID 10647916. Regarding this i have contacted to my bank manager with all details, they informed me on 02/01/17 that they have not received any refund on my account till date. Still i have not received any amount. My order id is[protected]. Please consider my matter as urgent and help me to resolve my query as soon as possible as 32700/- is not small amount for me. Thanking you. SACHIN BAGAL

I ordered a new intex aqua E4 android smartphone on 28/11/2016, and it was not working properly there were some issues in the handset so i decided to return it, according to 15 days return policy of the company i had returned the product within their policy . on 3rd december i had returned it and till now i didn't got my refund back to my bank account . i have contacted many times to shopclues first they told that they will return it within 6 to7 working days but now they are not ready to refund my money.one month has been over now, i request you to please take essential step against this fraud company and help me to get my refund .
thank you

I had baught 4 numbers of sweater by paying early payment. I had received
lower quality product and I made a return request.They automatically Shipped
products(lower quality and wrong size as well) two time as replacement while I wanted my money back. I had word with their help centers 2-3 times. All the time they just told your request have been and taken and it will be solved within
48 hrs, while there is nothing solved yet and it is already passed one month. I
am very disappointed with such services and exhausted now with their help centers. Please help me to solve it earliest as possible.

Return Requested dated : 6/12/16
Ticket no. 3433233

Return Requested dated : 10/12/16
Ticket no. 8299074

Support ticket No.494154 Dated : 20/12/16 against my complain
Order No.[protected]
Return No.3478806
Support ticket No.493983 Dated : 23/12/16 against my complain
Support ticket No.494154 Dated : 24/12/16 Refund Request by them
Support ticket No.8348141 Dated : 24/12/16 against my complain
Support ticket No.544937 Dated : 28/12/16 against my complain

By mistakely i write wrong room no.. My room no is 209 not 109...I order foldable wardrobe...my order no is[protected].. I call your customer care in 30 December 2016. thay said company send mail in working two days ...but i not receive mail.. . I pay online money through mobiwink..my email id is aparna.[protected]@gmail.com and my register no is [protected]...but status show that order deliver.. Please send my order