ShopClues.com Complaints & Reviews

My order DT.7.12.2016 order id no[protected] for reach allure ultra 4g mobile reced.on 13/12/2016 there was a stone in the parcel in the place of mobile .I have send all the images to the co.but today one month have passed I have not receive my mobile nor my refund of rs.3984.00 paid in adv.by debit card.so please help me.I have telephonic talk with customer care but no positive reply received from them

The above order was placed on 15th dec, along with other items.
this company does not deliver complete order but deliver item wise may be due to different suppliers.
the above order is not delivered till today.
but the company, s representative AMIT claims that the order has been delivered on 22nd, dec.
he has sent a screened copy the pod on my emai submitted by their courier boy.the signatures on the pod sheet is fabricated & does not match with my signatures.
i have suggested that let the delivery be confirmed by the cctv cameras fitted in our society compound.
this AMIT fellow is trying to play smart.
pl intervene & get the matter resolved.

I got wrong product i ordered for Stainless Steel 51 PCs Dinner Set but received
the chopping set so i want to return this product i want to refund.i did 6 time customer care for return but every time he told that excuse. paid 3649 for dinner set but i received only chopping set which worth is only 140.
i was waiting dinner set for my guest, but i received chopping set very very
disgusting

Payment status not been updated to delivery partner till today to fedex courier verna . As per there sms there was option to make payments by neft and product suppose to be delivered. so i have made payments by neft on 09/01/2017 but till today shopclues has not informed delivery partner fedex couirer verna about the same. when i raised concern on 10/01/2017 there were problem with the shop clues server and my call was disconnected. Now when i raised concern on 11/01/2017 shop clues is asking for 48 hrs time and courier guy is not ready to deliver the products bcoz of non confirmation from shopclues.
Its gross negligence on behalf of shop clues, as they have to inform the courier dept immediately when the payment is made.

Dear sir,
i had ordered wheel caps for my car, surprisingly i received a wrong design and damaged wheel caps/broken, i asked for replacement and once i received a replacement this time again wrong design and 2 wheel caps are broken/ damaged, i immediately informed through their website and asked for refund to my account, the replacement order was delivered on 22.12.2016 and till date number of mails i have sent to them but no response every time ticket is opened with assurance that the issue will be solved within 2 days after that no mails no calls. i feel like i got cheated.please find the details below

Order id: [protected]
Return id: 3510782

Dear sanjoy mukherjee,

Thanks for contacting us.

Your query has been registered and we shall respond with an update within next 2 business days.

Date – 11 Jan 2017 11:22 AM
Ticket Number – 649087
Query - Refund Not Received in Bank Account
Customer comment –
On behalf of the customer,

I did not get my refund yet i want my refund
so kindly do needful

Regard,
Mohad.Zubair
Shopclues.com

Regards

Team shopclues
mini statement-sanjoy mukherjee [Balance as at 11/01/17 4:46 PM ]

Account Number
Show Details

Account Number
[protected]
Account Type
Savings Bank Scheme
Available Balance
7, 409.55
Unclear Balance
0.00

Lien Balance
0.00
Account Balance
7, 409.55
Effective Balance
7, 409.55
Account Currency
inr
Last 10 Transactions: Transactions Made-[Details till 11/01/17 4:46 PM ]

Sr. No. Date Description Dr. Amount Cr. Amount Balance
1 07/01/17 NEFT-SDC[protected]sanjoy mukherjee
-
5, 500.00 7, 409.55
2 03/01/17 neft/BARBH[protected]/sanjoy mukherjee 1, 500.00
-
1, 909.55
3 03/01/17 prcr/bhavya PETROLEUM/silvassa 400.00
-
3, 409.55
4 02/01/17 ebanking : 58792044/[protected]PAYTM PA 299.00
-
3, 809.55
5 02/01/17 Int.:[protected] To[protected]
-
72.00 4, 108.55
6 28/12/16 NEFT-CITIN[protected]-BIRLA sunlife IN C
-
2, 629.00 4, 036.55
7 28/12/16 apbs/[protected]/HP[protected]
-
131.45 1, 407.55
8 28/12/16 ebanking : 58533582/shopclues.com/AVENUE 133.00
-
1, 276.10
9 28/12/16 ebanking : 58528605/[protected]PAYTM PA 298.00
-
1, 409.10
10 21/12/16 ebanking : 58190331/[protected]PAYTM PA 245.00
-
1, 707.10

Note: To View/Print "Full Statement Inquiry", please use "Account Query/Statement" option from drop-down list available in the top.
amount not received till time .
Mini statement - sanjoy mukherjee [Balance as at 12/01/17 9:45 AM ]

Account Number
Show Details

Account Number
[protected]
Account Type
Savings Bank Scheme
Available Balance
7, 409.55
Unclear Balance
0.00

Lien Balance
0.00
Account Balance
7, 409.55
Effective Balance
7, 409.55
Account Currency
inr
Last 10 Transactions: Transactions Made-[Details till 12/01/17 9:45 AM ]
Payment not received, amount 133/-, plz check statement & plz transfer amount as early as possible, your promise date 11.01.2016. running 12.01.2016..

Regards
Sanjoy Mukherjee

I have ordered on 01/12/2016 Neoprene - anti pollution face mask (2 piece)
you are delivered 10/12/2016
but i received (1 piece)
we have contact the phone no :[protected]
he tell after one week you received another piece but still now i am not received i will pay full amount
order no :[protected]
shipper : delhivery-surface
please resolve the case

Shopclues.com
Return Request
Order Details:
Order Id:[protected]
Order Date:20 Dec 2016
Return Id:3510520
Action: Refund
Order Status: Complete
Return Status:Information Required From Customer
Return Product Details:
ProductSelling Price

Bodhi TreeRs. 4800.00
Other Details:
Reason
How would you like to refund Refund in Account
How will return shipped Shopclues will pick up product
Uploaded Images
Previous Issues
Ticket No:642057
Issue:Product Damaged
Created at:10 Jan 2017, 23:08
Customer Comment:Order Number:[protected]Order date: 20 Dec 2016, 07:49 PMReturn: 3510520Return Request Date: 28 Dec 2016, 04:40 PMAction: RefundStatus: Information Required From Customer I have been writing to you N number of times from the first hour of its delivery to return the Item I have uploaded the photo of the broken goods I uploaded the request in your format from your drop down forms What else info you require so fartwo weeks passed no response from you I neither got a call from you nor any mail as
Ticket Status:open-
10 Jan 2017, 12:52
Order Number:[protected]Order date: 20 Dec 2016, 07:49 PMReturn: 3510520Return Request Date: 28 Dec 2016, 04:40 PMAction: RefundStatus: Information Required From Customer I have been writing to you N number of times from the first hour of its delivery to return the Item I have uploaded the photo of the broken goods I uploaded the request in your format from your drop down forms What else info you require so fartwo weeks passed no response from you I neither got a call from you nor any mail as to what is needed from my side I shall share my pathetic experience with shop clues in all forums in which I am a member I guess I can reach atleast 20k people and a 25 groups and forums. this is in addition to legal action through consumer forum etc.., hope you will b sensible enough to avoid unpleasant experience. YV Subba Rao DIG of Police AP Police
11 Jan 2017, 08:41
Shopclues.comReturn RequestOrder Details:Order Id:[protected]Order Date:20 Dec 2016Return Id:3510520Action: RefundOrder Status: CompleteReturn Status:Information Required From CustomerReturn Product Details:ProductSelling PriceBodhi TreeRs. 4800.00Other Details:ReasonHow would you like to refund Refund in AccountHow will return shipped Shopclues will pick up productUploaded ImagesPrevious IssuesTicket No:642057Issue:Product DamagedCreated at:10 Jan 2017, 23:08Customer Comment:Order Number:[protected]Order date: 20 Dec 2016, 07:49 PMReturn: 3510520Return Request Date: 28 Dec 2016, 04:40 PMAction: RefundStatus: Information Required From Customer I have been writing to you N number of times from the first hour of its delivery to return the Item I have uploaded the photo of the broken goods I uploaded the request in your format from your drop down forms What else info you require so fartwo weeks passed no response from you I neither got a call from you nor any mail asTicket Status:open-10 Jan 2017, 12:52Order Number:[protected]Order date: 20 Dec 2016, 07:49 PMReturn: 3510520Return Request Date: 28 Dec 2016, 04:40 PMAction: RefundStatus: Information Required From Customer I have been writing to you N number of times from the first hour of its delivery to return the Item I have uploaded the photo of the broken goods I uploaded the request in your format from your drop down forms What else info you require so fartwo weeks passed no response from you I neither got a call from you nor any mail as to what is needed from my side I shall share my pathetic experience with shop clues in all forums in which I am a member I guess I can reach atleast 20k people and a 25 groups and forums. this is in addition to legal action through consumer forum etc.., hope you will b sensible enough to avoid unpleasant experience. YV Subba Rao DIG of Police AP PoliceAdd new comment...Ticket No:569158Issue:Product DamagedCreated at:31 Dec 2016, 23:05Customer Comment:1)I have submitted every detail with photo What more Details you need? 2)you are showing my old cell number which is no longer in use, ([protected] not in use) in billing
11 Jan 2017, 08:42
Shopclues.comReturn RequestOrder Details:Order Id:[protected]Order Date:20 Dec 2016Return Id:3510520Action: RefundOrder Status: CompleteReturn Status:Information Required From CustomerReturn Product Details:ProductSelling PriceBodhi TreeRs. 4800.00Other Details:ReasonHow would you like to refund Refund in AccountHow will return shipped Shopclues will pick up productUploaded ImagesPrevious IssuesTicket No:642057Issue:Product DamagedCreated at:10 Jan 2017, 23:08Customer Comment:Order Number:[protected]Order date: 20 Dec 2016, 07:49 PMReturn: 3510520Return Request Date: 28 Dec 2016, 04:40 PMAction: RefundStatus: Information Required From Customer I have been writing to you N number of times from the first hour of its delivery to return the Item I have uploaded the photo of the broken goods I uploaded the request in your format from your drop down forms What else info you require so fartwo weeks passed no response from you I neither got a call from you nor any mail asTicket Status:open-10 Jan 2017, 12:52Order Number:[protected]Order date: 20 Dec 2016, 07:49 PMReturn: 3510520Return Request Date: 28 Dec 2016, 04:40 PMAction: RefundStatus: Information Required From Customer I have been writing to you N number of times from the first hour of its delivery to return the Item I have uploaded the photo of the broken goods I uploaded the request in your format from your drop down forms What else info you require so fartwo weeks passed no response from you I neither got a call from you nor any mail as to what is needed from my side I shall share my pathetic experience with shop clues in all forums in which I am a member I guess I can reach atleast 20k people and a 25 groups and forums. this is in addition to legal action through consumer forum etc.., hope you will b sensible enough to avoid unpleasant experience. YV Subba Rao DIG of Police AP Police11 Jan 2017, 08:41Shopclues.comReturn RequestOrder Details:Order Id:[protected]Order Date:20 Dec 2016Return Id:3510520Action: RefundOrder Status: CompleteReturn Status:Information Required From CustomerReturn Product Details:ProductSelling PriceBodhi TreeRs. 4800.00Other Details:ReasonHow would you like to refund Refund in AccountHow will return shipped Shopclues will pick up productUploaded ImagesPrevious IssuesTicket No:642057Issue:Product DamagedCreated at:10 Jan 2017, 23:08Customer Comment:Order Number:[protected]Order date: 20 Dec 2016, 07:49 PMReturn: 3510520Return Request Date: 28 Dec 2016, 04:40 PMAction: RefundStatus: Information Required From Customer I have been writing to you N number of times from the first hour of its delivery to return the Item I have uploaded the photo of the broken goods I uploaded the request in your format from your drop down forms What else info you require so fartwo weeks passed no response from you I neither got a call from you nor any mail asTicket Status:open-10 Jan 2017, 12:52Order Number:[protected]Order date: 20 Dec 2016, 07:49 PMReturn: 3510520Return Request Date: 28 Dec 2016, 04:40 PMAction: RefundStatus: Information Required From Customer I have been writing to you N number of times from the first hour of its delivery to return the Item I have uploaded the photo of the broken goods I uploaded the request in your format from your drop down forms What else info you require so fartwo weeks passed no response from you I neither got a call from you nor any mail as to what is needed from my side I shall share my pathetic experience with shop clues in all forums in which I am a member I guess I can reach atleast 20k people and a 25 groups and forums. this is in addition to legal action through consumer forum etc.., hope you will b sensible enough to avoid unpleasant experience. YV Subba Rao DIG of Police AP PoliceAdd new comment...Ticket No:569158Issue:Product DamagedCreated at:31 Dec 2016, 23:05Customer Comment:1)I have submitted every detail with photo What more Details you need? 2)you are showing my old cell number which is no longer in use, ([protected] not in use) in billingAdd new comment...Ticket No:569158Issue:Product DamagedCreated at:31 Dec 2016, 23:05Customer Comment:1)I have submitted every detail with photo What more Details you need? 2)you are showing my old cell number which is no longer in use, ([protected] not in use) in billing

Add new comment...
Ticket No:569158
Issue:Product Damaged
Created at:31 Dec 2016, 23:05
Customer Comment:1)I have submitted every detail with photo What more Details you need? 2)you are showing my old cell number which is no longer in use, ([protected] not in use) in billing &shipping address, I have updated my new contac number as[protected] before return requestview all
Ticket No:548207
Issue:Post Delivery Issues
Created at:28 Dec 2016, 23:16
Customer Comment:view all
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Please do not buy any thing form Shopclues.com. They are real cheaters. Their costumer care don't support ever and just gives you next date to solve your issue.
I purchased a Coat, but received different size, Now they are refusing to solve the issue. Neither they are replacing it nor refund. The worst experience I ever had on online purchasing. I won't recommend any one to do online shopping from Shopclues.com

I hv ordered this item by card... But the courier person is asking for money... I should hv got this by 4th of january 2017 only but still now i hv not got... And i tried to call customer care but it is always busy... I[censored] won't send the courier by tomro then i know wat to do nxt... I[censored] don't want to send my order... Thn refund my money back... Otherwise i will file a case against u r company in consumer court

I purchase mobile on 30/12/2016 online side shopclues.com z2 samsung bank emi for 6month from citi bank and payment done and delivery confirmation date is 09/01/2017 but delivery not done i call customer care also and complation also but yet no end they said that your delivery done if delivery done show me prof pod proof of delivery my booking noumber is[protected] and courier details is beacom sg road tracking no-N311657

Dear Sir/Madam,

I am very sorry to inform you that i have not received 2 door mats which were with this combo offer. Order no.[protected]. Kindly look into this matter as early as possible. I keep on ordering things online but never faced such problems. When the value is money it should be taken care of. The matter is not only 2 floor mats it is totally people's reliability.

Hi,
I Had ordered a product on[protected] and the shopclues order id is[protected].But i don't get the product till not yet. And i get a text message from shopclues that is my product[protected] fedex courier tracking details is[protected]. As per the information through message from shopclues my product has successfully delivered .but the item till not received and i will check the fedex trivandrum office and fedex website. As per the information from fedex courier only generate the airway bill number only, the item not picked from shopclues.Please check this issue urgently. . I need the item urgently because i had transferred the fund on 18/12/2016. I am waiting for your relpy.

I had placed on line order with shopclues for one number power bank sony 10000mah. the item delivered is different than ordered one and fake duplicate. the coy has supplied duplicate product whereas rs 918/= has been paid for item ordered availabe for sale on site of coy. thus coy has made fraud and mishief for which coy has to pay refunds and penalty. A compliant will be lodged with consumer forum if issue is not redressed immdeiatly by shopclues and concerned.

I requested to refund my money in my bank account but I haven not received yet may I know when I get it transfer in my bank account please I call every day but I am not getting any anwser but them and my mobile balance os also is getting wasted by talking to them from 1 Jan I requested to transfer my money in my bank account but I not received if ShopClues cannot transfer then let me know worst company ShopClues

Kindly note that Product till not received yet.order id[protected].oder date 18.dec2016, expected Product delivery date 26dec to 30 Dec.And I get the FedEx shipment bill no.but till Product not received.please see this mater urgent baseics. And please note the FedEx air way bill number[protected]. I had track the courier details in FedEx website but only generate the airway bill number Product not picked.

As my order no.[protected] is not received expected arrival date 30/12/2017 but still product not received. If you are not able to provide product then arrange for refund within 24hours of my complaint with interest amount.I really loose my precious time behind your tracking product daily . before to this I received many product by shop clues within promise time period . this time only i did not received my product since last 10day & still waiting for product .

Order Number:[protected]Order date: 20 Dec 2016, 07:49 PMReturn: 3510520Return Request Date: 28 Dec 2016, 04:40 PMAction: RefundStatus: Information Required From Customer

I have been writing to you N number of times from the first hour of its delivery to return the Item I have uploaded the photo of the broken goods I uploaded the request in your format from your drop down forms What else info you require so fartwo weeks passed no response from you I neither got a call from you nor any mail as to what is needed from my side I shall share my pathetic experience with shop clues in all forums in which I am a member I guess I can reach atleast 20k people and a 25 groups and forums. this is in addition to legal action through consumer forum etc.., hope you will b sensible enough to avoid unpleasant experience.

YV Subba Rao

DIG of Police AP Police

The attached product invoices has been asked for return with shopclues for which the pickup has not yet been arranged and was given excuses everytime by the Customer care executives. inspite of continuous reminders the complaint wasnt taken into consideration and the dates of pickup were extended as per their convinence.Fake msgs has been given by delivery person who has come for pickup once. due to which the complain was closed without intimation by Cusotmercare. With each and every call we tried to connect with higher end of shopclues naming puneet kumar, jitendra kumar rathod and krishna (call query relation desk supervisor) to get the issue resolved but wasnt entertained & instead given days of extention for the pickup. policy of shopclues is such a disaster which infact they you follow. Provide solution for the same.

Regarding Return Of Product Order Id[protected] Lotus Wax Heater +Free Wax Knife+Sponge
Hi,
Regarding Return Of Product Order Id[protected] Lotus Wax Heater +Free Wax Knife+Sponge ...This Order Delivered On 31st December 2016...But When I Got Product That Day Only I Seen Product Was Damaged .So, That Day Only Sent Return Request To Shopclues & They Provide Mail ID [protected]@gmail.com Sent Mails to This Mail Id But Till Now I Didn't Get Any Response ...I Have Sent So Many Mails To Shopclues Regarding This, But No Response ...Daily Im Sending Mails To shopclues But No Reply .
Please Do The Needful