ShopClues.com Complaints & Reviews

When I purchased two SARYS (product codes[protected] &[protected] from you it was mentioned payment thru COD. But very next day I paid Rs.667/- thru Net banking. But when I received the product today (19/1/17) I also paid Rs.697/ - to Aramex courrier . So I would like to request you to return the money I paid thru Net banking.

Thankin gyou

Yours faithffully
SREENIVASAN T C, PARAGON RESTAURANT, KANNUR ROAD, KOZHIKODE
PIN 673001
MOBILE: [protected], email: [protected]@yahoo.com

I purchased the woolen jacket from ShopClues but it's size is not fit as per the dimensions mentioned on the product. So I raised the return request and refund of my money so that I will put an another fresh order with latest size. But after talking to customer care several times there is no pickup scheduled till now. It is my very bad decision to purchased a product from Shopclues. It nearly 3 weeks done from now that I am following them for pickup the order.

My Order No.[protected]
Latest Complaint No. - 589564

Dear sir
I booked the mobile handset order no[protected] from shopclues on 6 th january 2017 and payment was made through net banking. it was told me the item was delivered to by 14 jan17 but the item was not delivered till date.no response was given and date is extending day by day.you are requested to take the necessary action please
thanking you sir
with regards
sadanand pandey

I had ordered an exercise bike with Shopclues on 1st January 2017. Delivery date was 7th January. They have not delivered the product.

Now when I call them, they are also denying to refund my money. I had paid the rupees 7025 money to them in advance from credit card.

My Order no to shopclues is[protected].

I would request you to please help me get my money back.
Thanks a lot

I ordered adcom x10 on monday..i got it on wednsday ..but when i opened it was not working..there is no charging jack.please i request you you to repair as soon as possible..
..even battery totally dead..please repare it otherwise i will go for consumer court..sooo disgusting please take it back and give me another one...it does not switch on also...

I Ordered Nokia 5800 Express Music with Order id[protected], But prodect i have receive, that is chines material. After complaint for Return, with request number 8361490, they did't take any action till date.
I am confuse where we are living, this is democracy or Chorbazari.
I request to you please resolve my problem as soon as possible.

Nitin Kumar
[protected]

Date of incident: 16 jan 2017
Shopclues cheated me again by sending a stone. First i ordered a shoe pair and when it delivered to me i found a bad smell broken slipper and then i tried to call their customer care and as always it was unreachable. Then i filed a return
request by messaging on facebook page then their customer executive called me and assured me that it will not happen again and you can reorder your order then i reorder the shoes by paying 100 bucks more than the previous amount because i want only that shoes, and after that delivery was too late, even you can not track your order by provided link and when it delivered what i found a STONE wrapped in a big plastic bag.

Don't buy swipe mobiles, they are problematic. If you buy this you should visit the service centers throughout the year right from the next day. The main important issue is dont ever buy any product from shopclues. Its a waste shopping site in india. Dont encourage these bad quality products. They will tempt you with low prices but the quality and customer service is very very bad. These products are health hazardous.

I ordered this mobile and i received a defective product and then i placed a return request. But there is no response from shopclues and they simply rejected my return request. After a numerous calls to customer care, they informed to go to service center for repair. See how pathetic it is, a customer should go to service center for repair of new mobile purchased. This is the greatness of shopclues. Its my humble request to everybody, kindly don't encourage this worst website.

Hi team, i have ordreded swipe konnect neo 4g, black on 28th dec 2016 and got the product on 5th jan 2017. When i checked the product the i found the following or not matching with the provided specifications. Internal memory of the phone has been listed as 4gb but the phone has only 2gb and user available is only 146mb. I could not able to insert sim2 in the provided slot and it seems i can use only memory card in that but the specs says its a dual sim mobile. I have attached photos for you reference. I really disappointed with this product. I have raised return request on 6th jan 2017 requesting for refund. And i have sent many messages explaining my concerns but shopclues have rejected my return request on 15th jan 2017 without giving any information to me. They have not even provided a valid reason for the rejection. I have attached photos for your reference.

Sir/Madam i ordered BGR-34 Tablets from your store.Due to some reasons my order[protected] got cancelled...your team sent me message like
Hi padma,

Greetings from Shopclues.com.

We would like to inform you that the Refund for your order[protected] for Combination of Natural Herbal Medicine .. has been processed.

Please find the details below –

Refund Mode Payment Mode
Refund Mode Payment Gateway
Total Refund 399.00
ShopClues Refund ID 10758816
Expected Date of Refund to show in your Account 15/01/17
Refund Status Processed

Kindly please transfer my amount to my bank account

Hi Team,
I purchase a feature mobile phone I KALL K 38 by online with shopclues.com I check this mobile phone this is wrong product company shows the description on website 32 MB Ram and 64 MB Rom but this is not available in this mobile phone also mobile phone not working properly on using this mobile phone get the hanging problem specification not match this is low quality mobile phone. So I want to return this mobile phone but customer support team not supporting on this issue.
I submit this complaint on this portal please take the action at this company.
Please help me and take the action ASAP.

Thanks.

Name: Mohammed Javed
Mob No. [protected]
Email: javed.[protected]@gmail.com

I ordered jbl wireless speaker from shopclues 24/12/2016 with i'd no.[protected] and i paid product amount 1839/- next day from airtel money transaction id[protected]through shopclues website but, shopclues neither delivered my product nor amount... I also complained costumer care center with complained no. 552558... But still there is no solution from shopclues. They only confused me... Plz help me

I buy superman -batman tshirt combo...on 24th of dec and I recieved the product on 29th of dec, , , but when I see tshirt is very big in size and batman tshirt is also damaged and sir quality of product is also very bad...then on 30 th of dec I apply for return and my return id is 3519932...sir but from ur side no action was taken yet...so I m very upset from that and I m regular customer o[censored]r I buy soo many thing bt first time I apply for return and nothing is done fro ur side ...so sir plz return this product otherwise I will never buy anything from ur site

Dear sir/madam

my order id is[protected]
i purchased a mobile phone on 28th december 2016 and payment succeed by debit card but i received a message on 1st january 2017 by shopclues that your order has been cancelled due to shipment address non serviceable by courier partners refund has been processed but i dont received any refund in my bank account yet pls help.

Deepak agarwal
mobile no.:-[protected]

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Mini Statement-SANJOY MUKHARJEE [Balance as at 12/01/17 9:45 AM ]

Account Number
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Account Number
[protected]
Account Type
Savings Bank Scheme
Available Balance
7, 409.55
Unclear Balance
0.00

Lien Balance
0.00
Account Balance
7, 409.55
Effective Balance
7, 409.55
Account Currency
INR
Last 10 Transactions: Transactions Made-[Details till 12/01/17 9:45 AM ]
Payment not received, amount 133/-, Plz check statement & plz transfer amount as early as possible, your promise date 11.01.2016. running 12.01.2016..

Regards
Sanjoy Mukherjee


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Sanjoy Mukherjee
Jan 12 (1 day ago)

to Shopclues
Refund Credited Status
We have approved your Return Request. Your Refund amount will be credited to you soon.

Refund Details

Refund Amount: 133.00
Expected Date of Refund: 05 Jan 2017
Refund Status: Credited
Refund ID: 10730216
Refund Mode: Payment Gateway
Expected Date of Refund to Show in your account: 10 Jan 2017

Amount not received .

I have given order for Pack of 3 checkered Boxers for Men against order no.[protected]. Till now i have not received my items. But I have received one sms today at 09.28hrs ., My ordered item is successfully delivered.

Requesting you, pl contact courier to whom he has delivered the items. Your confirmation in this regard will be highly appreciated.
Thanks,
K Chandra sekhar,
Manager-Operations,
HPCL., POL Terminal,
Bala, Surathkal, Mangalore 575030
Karnataka State.
Mobile: [protected]
email : [protected]@gmail.com

I am Mr. Sanjib Majumdar had brought "RedGold Georgette Embroidered Anarkali Suit For Women (QTY:1) " Order No :[protected] " from SHOPCLUES. My registered no is. [protected] on SHOPCLUES.

The incident happened on 22 Dec 2016, 01:22 PM when I bought above dress material from them. After some time later when I found that the product of the quality is too bad to wear. the quality is not good as it is showed on the website. Then I apply to return the item at 3rd January, 2017 & it was picked up NUVOEX courier (AWB : SCQ0084887) at 5th JAN, 2017. & transfer the amount Rs. 597 to my CLUES BACK account (Due to PGW refund on order:[protected] and refund_id:[protected]. Then on 7th Jan, 2017, I again call to their (Shopclues) customer care for transfer the whole amount from CLUES BACK to my Bank Account that is already updated on Shop clues website. From that day I continuously call them & they suggest me that the amount transfer in processing take 3-4 working days but till date there is no amount transfer hence I feel some trouble in this regards. They also provide me wrong information which is really a sad situation for me.

I requested to you to help me out from this problem & need your suggestion in this matter. I was totally shocked the behavior of the subjected company also the wrong information provided from their executive like Mrs. Bina Madam, Mr. Akash Sir, & others.

Awaiting from your kind response & please do the needful as urgent basis.

My order DT.7.12.2016 order id no[protected] for reach allure ultra 4g mobile reced.on 13/12/2016 there was a stone in the parcel in the place of mobile .I have send all the images to the co.but today one month have passed I have not receive my mobile nor my refund of rs.3984.00 paid in adv.by debit card.so please help me.I have telephonic talk with customer care but no positive reply received from them

The above order was placed on 15th dec, along with other items.
this company does not deliver complete order but deliver item wise may be due to different suppliers.
the above order is not delivered till today.
but the company, s representative AMIT claims that the order has been delivered on 22nd, dec.
he has sent a screened copy the pod on my emai submitted by their courier boy.the signatures on the pod sheet is fabricated & does not match with my signatures.
i have suggested that let the delivery be confirmed by the cctv cameras fitted in our society compound.
this AMIT fellow is trying to play smart.
pl intervene & get the matter resolved.

I got wrong product i ordered for Stainless Steel 51 PCs Dinner Set but received
the chopping set so i want to return this product i want to refund.i did 6 time customer care for return but every time he told that excuse. paid 3649 for dinner set but i received only chopping set which worth is only 140.
i was waiting dinner set for my guest, but i received chopping set very very
disgusting