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ShopClues.com Complaints & Reviews

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Updated: Nov 28, 2025
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ShopClues.com reviews & complaints page 129

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T
tcsreeni
from Madurai, Tamil Nadu
Jan 19, 2017
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Address: Kozhikode, Kerala, 673001
Website: shopclues.com

When I purchased two SARYS (product codes[protected] &[protected] from you it was mentioned payment thru COD. But very next day I paid Rs.667/- thru Net banking. But when I received the product today (19/1/17) I also paid Rs.697/ - to Aramex courrier . So I would like to request you to return the money I paid thru Net banking.

Thankin gyou

Yours faithffully
SREENIVASAN T C, PARAGON RESTAURANT, KANNUR ROAD, KOZHIKODE
PIN 673001
MOBILE: [protected], email: [protected]@yahoo.com
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    saurabh8mudgil
    from Chennai, Tamil Nadu
    Jan 19, 2017
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    Address: New Delhi, Delhi, 110043
    Website: shopclues.com

    I purchased the woolen jacket from ShopClues but it's size is not fit as per the dimensions mentioned on the product. So I raised the return request and refund of my money so that I will put an another fresh order with latest size. But after talking to customer care several times there is no pickup scheduled till now. It is my very bad decision to purchased a product from Shopclues. It nearly 3 weeks done from now that I am following them for pickup the order.

    My Order No.[protected]
    Latest Complaint No. - 589564
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      S
      Sadanand Pandey
      from Kotdwara, Uttarakhand
      Jan 18, 2017
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      Address: Gurgaon, Haryana
      Website: shopclues.com

      Dear sir
      I booked the mobile handset order no[protected] from shopclues on 6 th january 2017 and payment was made through net banking. it was told me the item was delivered to by 14 jan17 but the item was not delivered till date.no response was given and date is extending day by day.you are requested to take the necessary action please
      thanking you sir
      with regards
      sadanand pandey
      ShopClues.com customer support has been notified about the posted complaint.
      [protected]
      [protected]
      Different Sarees Product Complaint
      Shopcules see Saress and received the Product so many different.
      so i retrun the product for shopcules . Please i request a refund retrun in my bank account no.
      I just order reliable power bank which deliver yesterday seens from yesterday it's not working I order 12000 mah n I got 18000 mah I wanna change it which u gave its not working

      Not delivered the purchased items - Comment #2642008 - Image #0
      Not delivered the purchased items - Comment #2642008 - Image #1
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        N
        nitinchawla86
        from Noida, Uttar Pradesh
        Jan 18, 2017
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        Address: Gurgaon, Haryana, 122001
        Website: www.shopclues.com

        I had ordered an exercise bike with Shopclues on 1st January 2017. Delivery date was 7th January. They have not delivered the product.

        Now when I call them, they are also denying to refund my money. I had paid the rupees 7025 money to them in advance from credit card.

        My Order no to shopclues is[protected].

        I would request you to please help me get my money back.
        Thanks a lot
        ShopClues.com customer support has been notified about the posted complaint.
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          S
          sumit chhillar
          from Delhi, Delhi
          Jan 18, 2017
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          Address: Sonipat, Haryana
          Website: shopclues.com

          I ordered adcom x10 on monday..i got it on wednsday ..but when i opened it was not working..there is no charging jack.please i request you you to repair as soon as possible..
          ..even battery totally dead..please repare it otherwise i will go for consumer court..sooo disgusting please take it back and give me another one...it does not switch on also...
          +2 photos
          ShopClues.com customer support has been notified about the posted complaint.
          I ordered 3 products! through my debit card later the payment failed but the money was deducted its been more than 10 days now its still not credited in my account
          i tried calling the customer care number its always busy
          i want the money back!
          I have ordered shoes on 11jan 2017 and received order on 13jan but the shoes were old and troned used by someone else before and please look after my problem as soon as possible
          My order id is[protected]
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            Pankaj Sharma Anuj
            from Noida, Uttar Pradesh
            Jan 17, 2017
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            Address: New Delhi, Delhi, 110044

            I Ordered Nokia 5800 Express Music with Order id[protected], But prodect i have receive, that is chines material. After complaint for Return, with request number 8361490, they did't take any action till date.
            I am confuse where we are living, this is democracy or Chorbazari.
            I request to you please resolve my problem as soon as possible.

            Nitin Kumar
            [protected]
            +4 photos
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              A
              akash2612
              from Tumkur, Karnataka
              Jan 17, 2017
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              Address: Gurgaon, Haryana, 695301
              Website: www.shopclues.com

              Date of incident: 16 jan 2017
              Shopclues cheated me again by sending a stone. First i ordered a shoe pair and when it delivered to me i found a bad smell broken slipper and then i tried to call their customer care and as always it was unreachable. Then i filed a return
              request by messaging on facebook page then their customer executive called me and assured me that it will not happen again and you can reorder your order then i reorder the shoes by paying 100 bucks more than the previous amount because i want only that shoes, and after that delivery was too late, even you can not track your order by provided link and when it delivered what i found a STONE wrapped in a big plastic bag.
              +2 photos
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                R
                ravilece
                from Bengaluru, Karnataka
                Jan 17, 2017
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                Address: 560093
                Website: www.shopclues.com

                Don't buy swipe mobiles, they are problematic. If you buy this you should visit the service centers throughout the year right from the next day. The main important issue is dont ever buy any product from shopclues. Its a waste shopping site in india. Dont encourage these bad quality products. They will tempt you with low prices but the quality and customer service is very very bad. These products are health hazardous.

                I ordered this mobile and i received a defective product and then i placed a return request. But there is no response from shopclues and they simply rejected my return request. After a numerous calls to customer care, they informed to go to service center for repair. See how pathetic it is, a customer should go to service center for repair of new mobile purchased. This is the greatness of shopclues. Its my humble request to everybody, kindly don't encourage this worst website.
                ShopClues.com customer support has been notified about the posted complaint.
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                  P
                  pandiyanks
                  Jan 16, 2017
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                  Address: 600062
                  Website: ShopClues.com

                  Hi team, i have ordreded swipe konnect neo 4g, black on 28th dec 2016 and got the product on 5th jan 2017. When i checked the product the i found the following or not matching with the provided specifications. Internal memory of the phone has been listed as 4gb but the phone has only 2gb and user available is only 146mb. I could not able to insert sim2 in the provided slot and it seems i can use only memory card in that but the specs says its a dual sim mobile. I have attached photos for you reference. I really disappointed with this product. I have raised return request on 6th jan 2017 requesting for refund. And i have sent many messages explaining my concerns but shopclues have rejected my return request on 15th jan 2017 without giving any information to me. They have not even provided a valid reason for the rejection. I have attached photos for your reference.
                  +3 photos
                  ShopClues.com customer support has been notified about the posted complaint.
                  Jan 17, 2017
                  Updated by pandiyanks
                  Order ID :[protected]

                  Return Order ID : 3542949
                  Feb 09, 2017
                  Updated by pandiyanks
                  Hi Team,

                  Still my problem is not resolved.

                  They told me that the courier partner could not able to reach me so they are closing the request and asked me to raise a new request. This is really unacceptable no one called me or intimated about the courier pick up. How can they simply close my request. are they thinking the customer are fool to accept what ever they say. Please any one take action against shop clues and help to get back my amount.

                  Thanks & Regards
                  Pandiyan
                  Sir i have already register complaint against poor quality product i.e. Janasya Red lahanga and also for refund my payment to me. It is esured by your team that the payment is refunded to me before 15 january but i did not received any refund.

                  Wrong product received from shopclues - Comment #2640653 - Image #0
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                    P
                    paddu19
                    from Hyderabad, Telangana
                    Jan 16, 2017
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                    Address: 500072

                    Sir/Madam i ordered BGR-34 Tablets from your store.Due to some reasons my order[protected] got cancelled...your team sent me message like
                    Hi padma,

                    Greetings from Shopclues.com.

                    We would like to inform you that the Refund for your order[protected] for Combination of Natural Herbal Medicine .. has been processed.

                    Please find the details below –

                    Refund Mode Payment Mode
                    Refund Mode Payment Gateway
                    Total Refund 399.00
                    ShopClues Refund ID 10758816
                    Expected Date of Refund to show in your Account 15/01/17
                    Refund Status Processed

                    Kindly please transfer my amount to my bank account
                    ShopClues.com customer support has been notified about the posted complaint.
                    I have made a order of 7 items of wall decals out of which 6 are received from courier yesterday. my order no is[protected].
                    I feel cheated from such type of services & ensure me that why I am buying product from shopclues.

                    regards
                    Lalit Kumar
                    27 Dec 2016, 06:49 AM order id[protected]
                    Best Quality Replacement Battery For iBall iBL-K18/K09 1500mah (QTY:1)
                    Rs.469
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                      J
                      javed.racks
                      from Amroha, Uttar Pradesh
                      Jan 15, 2017
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                      Address: Moradabad, Uttar Pradesh, 244001
                      Website: www.shopclues.com

                      Hi Team,
                      I purchase a feature mobile phone I KALL K 38 by online with shopclues.com I check this mobile phone this is wrong product company shows the description on website 32 MB Ram and 64 MB Rom but this is not available in this mobile phone also mobile phone not working properly on using this mobile phone get the hanging problem specification not match this is low quality mobile phone. So I want to return this mobile phone but customer support team not supporting on this issue.
                      I submit this complaint on this portal please take the action at this company.
                      Please help me and take the action ASAP.

                      Thanks.

                      Name: Mohammed Javed
                      Mob No. [protected]
                      Email: javed.[protected]@gmail.com
                      +4 photos
                      ShopClues.com customer support has been notified about the posted complaint.
                      Order id[protected]

                      I have refuse the parcel for take i want my refund in CB because i want purchase product from Shopclues so please do on higher priority as soon as possible
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                        G
                        Gplchauhan1
                        from Bulandshahr, Uttar Pradesh
                        Jan 14, 2017
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                        Address: 121102
                        Website: Shopclues.com

                        I ordered jbl wireless speaker from shopclues 24/12/2016 with i'd no.[protected] and i paid product amount 1839/- next day from airtel money transaction id[protected]through shopclues website but, shopclues neither delivered my product nor amount... I also complained costumer care center with complained no. 552558... But still there is no solution from shopclues. They only confused me... Plz help me
                        +2 photos
                        ShopClues.com customer support has been notified about the posted complaint.
                        Respected Sir,

                        I am returned my order no.[protected] on dtd. 30.12.2016

                        Your side we receive mail refund ID 10714063.

                        Till date we have not receive my refund.

                        I request to you please release my refund amount 409/- on urgent basis.

                        Thanks & Regards,
                        Chhaya Marthak
                        M. NO. [protected]
                        My product arrived at your curiour office.He told me that He will not delivery at my home.So I pickuped my pruduct from there.This is not fine.
                        I paid charges for delivery.Very bad service.i will not purchase anything from this site.
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                          P
                          prakash1192
                          from Delhi, Delhi
                          Jan 14, 2017
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                          Address: 605007
                          Website: shopclues

                          I buy superman -batman tshirt combo...on 24th of dec and I recieved the product on 29th of dec, , , but when I see tshirt is very big in size and batman tshirt is also damaged and sir quality of product is also very bad...then on 30 th of dec I apply for return and my return id is 3519932...sir but from ur side no action was taken yet...so I m very upset from that and I m regular customer o[censored]r I buy soo many thing bt first time I apply for return and nothing is done fro ur side ...so sir plz return this product otherwise I will never buy anything from ur site
                          ShopClues.com customer support has been notified about the posted complaint.
                          Jan 10, 2017
                          Shubha poojary's response
                          I ordered for 2 iHeart Womens Formal Office Trousers but the product wch i got i was shocked by seeing that and product was 1 pant wch the begger used and left it. The pant was stinking like [censored], torn, and disguesting dirty. I[censored] guys not gonna compensate for my inconvenience, i swear i am gonna have to take this futher.
                          MY ORDER NO IS[protected].
                          I PURCHASE (Relish Analog Round Casual Wear Watch For Men) ON DATE:[protected] AND RETURN AFTER TWO THREE DAYS AND STILL NOT GET THE REFUND IN BANK AC YET
                          PLEASE HELP

                          My order id is 106382130 - Comment #2639584 - Image #0
                          I ordered for 2 iHeart Womens Formal Office Trousers but the product wch i got i was shocked by seeing that and product was 1 pant wch the begger used and left it. The pant was stinking like [censored], torn, and disguesting dirty. I[censored] guys not gonna compensate for my inconvenience, i swear i am gonna have to take this futher.
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                            D
                            dbindal90
                            from Chandausi, Uttar Pradesh
                            Jan 13, 2017
                            Resolved
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                            Resolved

                            Address: Sambhal, Uttar Pradesh, 244412

                            Dear sir/madam

                            my order id is[protected]
                            i purchased a mobile phone on 28th december 2016 and payment succeed by debit card but i received a message on 1st january 2017 by shopclues that your order has been cancelled due to shipment address non serviceable by courier partners refund has been processed but i dont received any refund in my bank account yet pls help.

                            Deepak agarwal
                            mobile no.:-[protected]
                            Jan 21, 2017
                            Complaint marked as Resolved 
                            shopclues refunded my amount after 20 days.
                            ShopClues.com customer support has been notified about the posted complaint.
                            Jan 17, 2017
                            Updated by dbindal90
                            i received two times a fake call from shopclues customercare no [protected] he said that pls give any debit card number refund will process what happens hacker how to hack customer care number of shopclues. kindly check shopclues team its a big issue your customer care number also not safe so how customers believe on shopclues very bad.
                            Jan 17, 2017
                            Updated by dbindal90
                            shopclues team if my refund for orderid[protected] will not receive within two days then i will take legal action against shopclues.
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                              S
                              from Silvassa, Dadra and Nagar Haveli
                              Jan 13, 2017
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                              Address: 396230
                              Website: [email protected]

                              Your are here:HomeAccountsOperative AccountsMini Statement
                              All Accounts
                              Operative Accounts
                              Deposit Accounts
                              Loan Accounts
                              PPF Accounts
                              Link/Delink Accounts
                              View Sent Swift messages
                              BARODA CONNECT Retail eBanking
                              Mini Statement-SANJOY MUKHARJEE [Balance as at 12/01/17 9:45 AM ]

                              Account Number
                              Show Details

                              Account Number
                              [protected]
                              Account Type
                              Savings Bank Scheme
                              Available Balance
                              7, 409.55
                              Unclear Balance
                              0.00

                              Lien Balance
                              0.00
                              Account Balance
                              7, 409.55
                              Effective Balance
                              7, 409.55
                              Account Currency
                              INR
                              Last 10 Transactions: Transactions Made-[Details till 12/01/17 9:45 AM ]
                              Payment not received, amount 133/-, Plz check statement & plz transfer amount as early as possible, your promise date 11.01.2016. running 12.01.2016..

                              Regards
                              Sanjoy Mukherjee


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                              All rights reserved - Bank

                              Sanjoy Mukherjee
                              Jan 12 (1 day ago)

                              to Shopclues
                              Refund Credited Status
                              We have approved your Return Request. Your Refund amount will be credited to you soon.

                              Refund Details

                              Refund Amount: 133.00
                              Expected Date of Refund: 05 Jan 2017
                              Refund Status: Credited
                              Refund ID: 10730216
                              Refund Mode: Payment Gateway
                              Expected Date of Refund to Show in your account: 10 Jan 2017

                              Amount not received .
                              ShopClues.com customer support has been notified about the posted complaint.
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                                K
                                kcsekhar
                                from Mumbai, Maharashtra
                                Jan 13, 2017
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                                Address: Dakshina Kannada, Karnataka, 575030
                                Website: ShopClues.com

                                I have given order for Pack of 3 checkered Boxers for Men against order no.[protected]. Till now i have not received my items. But I have received one sms today at 09.28hrs ., My ordered item is successfully delivered.

                                Requesting you, pl contact courier to whom he has delivered the items. Your confirmation in this regard will be highly appreciated.
                                Thanks,
                                K Chandra sekhar,
                                Manager-Operations,
                                HPCL., POL Terminal,
                                Bala, Surathkal, Mangalore 575030
                                Karnataka State.
                                Mobile: [protected]
                                email : [protected]@gmail.com
                                ShopClues.com customer support has been notified about the posted complaint.
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                                  sanjib85
                                  from Kolkata, West Bengal
                                  Jan 13, 2017
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                                  Address: Kolkata, West Bengal, 700012
                                  Website: WWW.SHOPCLUES.COM

                                  I am Mr. Sanjib Majumdar had brought "RedGold Georgette Embroidered Anarkali Suit For Women (QTY:1) " Order No :[protected] " from SHOPCLUES. My registered no is. [protected] on SHOPCLUES.

                                  The incident happened on 22 Dec 2016, 01:22 PM when I bought above dress material from them. After some time later when I found that the product of the quality is too bad to wear. the quality is not good as it is showed on the website. Then I apply to return the item at 3rd January, 2017 & it was picked up NUVOEX courier (AWB : SCQ0084887) at 5th JAN, 2017. & transfer the amount Rs. 597 to my CLUES BACK account (Due to PGW refund on order:[protected] and refund_id:[protected]. Then on 7th Jan, 2017, I again call to their (Shopclues) customer care for transfer the whole amount from CLUES BACK to my Bank Account that is already updated on Shop clues website. From that day I continuously call them & they suggest me that the amount transfer in processing take 3-4 working days but till date there is no amount transfer hence I feel some trouble in this regards. They also provide me wrong information which is really a sad situation for me.

                                  I requested to you to help me out from this problem & need your suggestion in this matter. I was totally shocked the behavior of the subjected company also the wrong information provided from their executive like Mrs. Bina Madam, Mr. Akash Sir, & others.

                                  Awaiting from your kind response & please do the needful as urgent basis.
                                  ShopClues.com customer support has been notified about the posted complaint.
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                                    nandu gonnadr
                                    from Nagpur, Maharashtra
                                    Jan 12, 2017
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                                    Address: Nagpur, Maharashtra, 440002

                                    My order DT.7.12.2016 order id no[protected] for reach allure ultra 4g mobile reced.on 13/12/2016 there was a stone in the parcel in the place of mobile .I have send all the images to the co.but today one month have passed I have not receive my mobile nor my refund of rs.3984.00 paid in adv.by debit card.so please help me.I have telephonic talk with customer care but no positive reply received from them
                                    +9 photos
                                    ShopClues.com customer support has been notified about the posted complaint.
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                                      amritmisra
                                      from Mumbai, Maharashtra
                                      Jan 12, 2017
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                                      Address: 401105
                                      Website: www.shopclues.com

                                      The above order was placed on 15th dec, along with other items.
                                      this company does not deliver complete order but deliver item wise may be due to different suppliers.
                                      the above order is not delivered till today.
                                      but the company, s representative AMIT claims that the order has been delivered on 22nd, dec.
                                      he has sent a screened copy the pod on my emai submitted by their courier boy.the signatures on the pod sheet is fabricated & does not match with my signatures.
                                      i have suggested that let the delivery be confirmed by the cctv cameras fitted in our society compound.
                                      this AMIT fellow is trying to play smart.
                                      pl intervene & get the matter resolved.
                                      ShopClues.com customer support has been notified about the posted complaint.
                                      Jan 07, 2017
                                      anupamsaikia's response
                                      please resolve my order no[protected]
                                      Beige, black, pink jegging pack order and black jegging is not in pack.

                                      order no.[protected]

                                      Non delivery of order no 105718201-california almonds--2x250 gms - Comment #2638267 - Image #0
                                      Plese resolve my order no[protected] my problem was batter dad my no [protected] call me
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                                        naazish akhtar
                                        from Bengaluru, Karnataka
                                        Jan 12, 2017
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                                        Address: 560037
                                        Website: www.shopclues.com

                                        I got wrong product i ordered for Stainless Steel 51 PCs Dinner Set but received
                                        the chopping set so i want to return this product i want to refund.i did 6 time customer care for return but every time he told that excuse. paid 3649 for dinner set but i received only chopping set which worth is only 140.
                                        i was waiting dinner set for my guest, but i received chopping set very very
                                        disgusting
                                        +4 photos
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