ShopClues.com Complaints & Reviews

Hey sar/mem
I m having a very big prob with shopclues.com, , , i had ordered a sunglasses For my mom, and i got it at the date of 11th may 2013, but i m having a size issue, dht glasses is too big for my mom, and also i am not satisfide with the quality and product also, so i told to shopclues to take ther product back and return my cash but they are not doing any thing, I also note a return request for ths product coz i have 10 days return policy but again no answer, so plz help me out, i dont want ths product..Help me i have 10 days return policy,
i am wrighting all the information

WWW.SHOPCLUES.COM

I had placed order num.[protected] but since 1st Dec showing the subjected msg...!!!

"Procurement Delay from Merchant" ORDER IS MORE THAN Rs.30, 000=00

Kindly suggest what to do...!!! ? ? ? Even not received a single call from SHOPCLUES.COM ...!!! Atleast SMS / CALL or MAIL must be shared by the SHOPCLUES so customer get an idea regarding their shipment whether they will able to dispatch or delay by what time period..!!

I purchased ambrane branded power bank from shopclues.com power bank p[protected]mah) white - 1 year manufacturer warranty delivered by oct 12, 2016 order id: 99741741, after 1 week product stopped working, i asked for a replacement from shopclues.com, they diverted me to manufacturer: ambrane and they asked me for a bill which i provided them, they have not responded till date with a replacement and asking for more documents on this. Its really a problem for me wasting my time simply following up with these seller and manufacturer. I want a immediate solution to my issue.

Request you to see that issue is solved and learn a lesson to these people.

Panasonic printer order no.[protected]
Date 16nov.2016 ko purchase and delivery date 28no.2016
Hop cluese no.[protected]
Product return nhi ar rahe h 10 day return policy di h but mere abhi bhi 10 din nhi hua jis din aya tha usi din request dal di thi but bebekuf bana kar abhi tak wait karaya aaj nhi bol diya product return nhi hoga product purchase karte time easy return dete h jab return karo to bebkuf bana rahe ab mana kar diya product return nhi karunga service center chale jayie bol rahe koi kami h to me is product use bhi nhi kar pa raha hu kya karu is product ka return karne k liye kya karu help me

Hello, I Asha valecha, mail id..asha.[protected]@gmail.com, mob.
[protected], As i had ordered one online Electrolux washing machine fully automatic top loading for Rs.13089 by my credit card, that i get delayed delivery instead of[protected] i rcvd on[protected], that also by making 2/3 complaints and worst part is nobody frm shopclues has still come for instalation process.many complaints hav also been made for this instalation but instill no results, hence request for ur assistance.my shopclues order no.is[protected]

Dear Team,

I have purchased a product from shop clues which came with the defect and i given the complaint related to the same and from past 20 days i am chasing shope clues to do return pick up of the product but still it has not been done and my money has beem stuck for the same.

My order details has been mentioned below and i want my money to be refunded with the compensation as i have to do the follow up and chase the shop clues for the same.

Order number:[protected]
Return Id / complaint No : 3374149

Thanks and Regards,
Saif Mukadam
[protected] / [protected]

Order Number:[protected]
Return Number: 3353729
Product: GRAND MATE BLACKWHITE-207 CASUAL SHOE FOR MEN
price: 350rs

when ever i see refund status it is showing as processed but i did not got any refund from ShopClues . It is about one month but no refund into my account i have done my payment through debit card.

Order Number:[protected]
Return Number: 3353729
Product: GRAND MATE BLACKWHITE-207 CASUAL SHOE FOR MEN
price: 350rs

R/Sir/Madam,
My name is KARUNISH, I ordered a Product Online from ShopClues.com the discriptions are mention below, but when i received this Product it was not as per the expection and the discriptions as the on the website was mention that its a semi leather. so when i received this Produt delivery i did not find it as its Displayed on the website so as per the 10 day return Policy after delivery i called ShopClues Customer help Desk and filed a return request and explained that did not find product as per the expection so kindly take this Product bacl and initiate my refund back into my A/c as its a Prepaid order and got a reply from the agent that will Process it through their Resolutionn team and it will take 3 to 4 working days and when I called back after the given Period they give me the same answer it happen 4 times again and again the when I asked for any senior to come on the Phone then a Person came on the Phone named Rohit and said he is the senior and said we delivered the Product as per the discreptios mention on the website so will nor return it back, I informed him that even though they sent me the Product as according to their discription mention on the website but i totaly different as it shown on the site and I am not happy with it so being under the cover of 10 days return policy I want to return this Product and want my money refund but he affrontly denied and said we will not give any money So kindly look into the matter and help me with any Positive Solutions and help me to get my money back from this Fraud Company,
I'll be realy thankful to You.

All the details and Pictures of the Product attached with...

Regards:
Karunish
[protected]

Product Specifications:
Men's Semi Leather Jacket Italian Fashion
Material: Faux leather (It Looks Like A Leather But Not A Pure Leather)
Front door: zipper
Style: The fashion leisure
Brand: Italiano TUCCI
Black, Dark Brown
· Size: M, L, XL, XXL
· Model Number P016
Size Table

product
P016 - Italiano TUCCI Slim Long Semi Leather Jacket For Men Party Wear any Season Smart Wear Jacket
Quantity: 1 Unit price: Rs.1, 999
Subtotal: Rs.1, 999
product
Subtotal: Rs.1, 999
(-)Order Discount: Rs.100
Price after Discount: Rs.1, 899
Shipping Cost: Rs.115
Total Rs.2, 014
On order completion you will earn 39 Clues Bucks

I placed an order on 13 November and it said easy returns. Now they are not ready for the refund. The order number is[protected]. Everytime i raise a complaint they give me the same a reply. That it is not eligible for return. But i have a screenshot that says it was eligible for easy return and and the bill says the same that it can be returned. The phone works slowly. Each and every company has a timeline to return the phone. They just won't accept the return. I checked the terms and conditions too before i made the order

Recently on i purchased a three seater sofa in shopclues.com.
Order No.:[protected]
Order Date : 13 Nov 2016, 08:50 PM
Fabhomedecor - Edo Leatherette Three Seater Sofa (QTY:1)

After reaching the product we are not satisfied with the quality of the product and not as described in the website that it needed assembly, it came fully assembled, and the main problem is we are residing on first floor where the stairs are narrow and the sofa cannot be lifted to first floor as there is no way it can be reached there into our house.
According to the returns policy, ShopClues offers a 10 day return guarantee.
so we decided to return the product but the seller rejected our return even after everything is according to the policy.
so please help us in this regard so we can return and get refund as soon as possible.
and please inform us if they still insist to take back is there any legal procedure to deal with it.

Thank you.

They are not refunding my money for 4 damaged product.They are not properly responding to my emails.
The order nos. are
1.[protected]pen drive)
2.[protected]wrist watch)
3.[protected]hair wax)
4.[protected]beard oil)
This is a fake site.Most of their products are defective or replica of the original branded products.i am afraid that they will never refund my money.Please help me .This guys dont even pickup the call.

My name is rishabh bajpai was order luxury four seater sofa 2-1-1 (Brown)
Code: 85506795 with order id[protected] dated 10 nov 2016, 02:38 pm then dated 17 nov 2016 i was receive a sms from your side your item was canceled - delay in processing and stock out and next day the item was with new and revised rate. According to sms the refund will be shown on 22 nov 2016 but till now i am not receive a money.

I am very much disappointed with your services.

Regards

Rishabh bajpai
[protected]

Bosch WAK24168IN 7 KG Front Load Fully Automatic Washing Machine damaged product is delivered inspite of multiple emails and follow up through customer care, am not getting proper response and resolution on the issue. Worst shopping experience with Shopclues. (Order :[protected] Bought on 7 Nov 2016).Table top is damaged screw set is damaged. No ETA available on the resolution from Shop clues team so far.

My oder no is #[protected]
I order for a winter ware 2 days back and I got the product and when I see the product what I ordered and what I received is totally different and I ordered for xl size but I received small and the product look very old and used. full of stain here and there. highly dissatisfied with shopclues. this not the 1st time i face these find of experience from shopclues.

Hi,
i bought a MoreGmax Cheapest 4G Tablet with Free 1 Year Internet Reliance GSM (7 Inch, 1GB/8GB, Wifi, Dual Sim, 4G LTE ) from shopclues.com by online payment. but when product was come then tablet have only 4GB Internal memory and 4G sim not working in this tablet. so
i written to many times to shopclues.com support. but support not replied me till time. i am very disappointed with support service. shopclues.com sent me this defective or wrong product. therefor i want to refund. i raised this issues 10th oct 2016. but 25th oct 2016 they replaced tablet and sent another same broken and defected or second hand product. then i again raised complaint for refund my money. i also return product to shopclues but till time they not replying me.

So shopclues.com is cheating with their customers. and support is very bad and shameful..

Sir,
i rajasthan pure cotton double bed sheet purchase from shopclue..dated..24/9/2016 order no...99332441 rupees 353/- i paid rupees my debit card...but quality not good...i send return request to shopclue...
return bed sheet courier man pickup dated ...19.10.16 .
courier name...STREETWIES...kolkata...awb no--sl 1000969... i courier pickup challan scan copy sent to shopclue... i say if you want courier men mobile no i sent to you...many times i complant...money not credited my bank...thanks

I ordered one Item form the shopclues. they dictated money form my account but not delived the product. when I lodge an complain in the site they didnot response properly and when I contacted in bank also the money is not credited in my account also. I complained several times in their site but nothing happed and they are not returning the money. when we contact to their customer care nothing response we get.

You r doing cheating & fraud ...you are not taking product return ( mixer grinder ..i am not satisfied with quality ) ..u r writing abt hassle free return but in reality u r cheating yr customer . yr services are very poor, pathetic ..i will not suggest anyone to purchase yr product .
you show in your rules we can return even if ordered a wrong product .now yr person are saying its not company rules to return product . its totally cheating and mis information a customer . sometime yr person says i didnt answer mail, sometimes they says its not policy to return . you are cheating . i will write abt this in social media what yr company did with me . you are hopeless .

anita

Hello,

I’m very disappointment for this movement from Shop clues.

I have ordered for “Gurukripa Latest Checked Design cotton Double Bed sheet (Order ID[protected] & Walltola Pvc Pretty Blue Bird Wall Decal (Order ID[protected] on 11/5/16, paid through online from Standard Chartered Bank in the amount of Rs 472/- (358+114) in SINGLE shot payment. But, I got message from ShopClues as Payment was failed for both orders. Then, I called Shopclues’ Customer Care and informed that 472/- amount was deducted from my account, but received message as payment was failed in shopclues.

On 11/14/16, I received a mail from shopclues as “your payment has received for order[protected], product will delivered 5 to 6 business days.

I’m still not received the product (order #[protected]/ or any refund to my account. And also I reach out to Standard Chartered Bank customer care, they confirmed that amount has been deducted correctly from their end.

Please feel free call me at [protected] any time between at 9.30am to 11.00pm for any quires/ document required for this issue.

Your assistance is greatly appreciated!

Thanks & Regards,
Shankar Mohan

I have paid through online banking to but a bag. I have paid for this product. But it was not delivered to my address. When i have gone to this ECART office before the date of delivery time. They informed they are not able to delivery it to me, for their technical issue.

they are showing they have paid it into my account. But no any claimed amount is settled. details are

Your order[protected] has been shipped.

Carrier Name: Ecom Express

Tracking Number:[protected]