ShopClues.com Complaints & Reviews

Address: 560011

Website: www.shopclues.com

I have ordered two products through online in shopclues. I am very unpleased because of their product delivery information. Product delivery date is different and executive is visiting to customer place is different. And i have not got the same product which i have ordered. Waiting for another product to get but no further information from shopclues end.. Please make them to correct.

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Address: 641604

Website: shopclues

I have order the combo deals of watch payment the debit and i still didn't received the product. And then i track the order they the corier mobile number am call the number and i ask the product still he not surrender me... So please return the money or give the product... The courier serive very bad am per day 5 to 6 times asking they didnt surrender the product further u take action and give my product or money

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Dec 14, 2016

Updated by abd hakkim plz return money or product or take action to courier

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201303

Website: Shopclues.in

I want to bring you in notice that I'm sick and tired of following-up for the refund of a refurbished product which accidentally I bought it from Shopclues in May'16. Ever since I bought the product, it has been a dummy phone because no matter how hard you try replacing the different sim cards into that phone, main balance deducted consequently by Rs. 5/- until it drains out to no balance. I was in a small town where there was no Apple service centre to have a check. Apple customer care preferred to visit the service centre. In the month of November '16 when I went to Noida sector 18 Apple service centre, they refused to entertain because the product was assembled and not authentic. Later when I got assurance from one of the executives from Shopclues that the return is possible and refund is a promise, I happily gave the product back on 15th November. After that I had to call numerous times to catch up with the refund process. And I'm still here, requesting, pleading for my money.

Dec 28, 2016

Complaint marked as Resolved

Thanks. I did receive the full refund.

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Address: 400708

Website: Shopclues.com

I ordered t-shirt twice and both the times the size has come wrong. Even after raising a return request no has come to take back the product and my money has not been returned yet. I am very disappointed with the type of service you provide. No one even picks up the call when we call to the customer care service. Worst experience ever. Atleast take back the t-shirts.. They are none of my use.

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Address: Gurgaon, Haryana, 122001

Website: shopclues.com

I ordered reach allure mobile... i got completely defective piece.. wen i put request for returns and refund.. they are saying request rejected by merchant.. i want the product to be picked asap and i want refund .. please do help me in this.. i want my money back... i hope you will resolve my problem asap.. thank you order id:[protected] return id : 3453506

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Address: Gurgaon, Haryana, 122001

Website: www.shopclues.com

I have received a damaged and used/modified 40 inch Samsung led TV, I filed return request to return the product and after one month they said that your return request is rejected.
I have ordered that product on 11 September 2016 and it was delivered on 26th October 2016. I called customer support on same day 26th October and I informed that i got a damaged & used/modified product they asked to send all the images and finally after one month shopclues send email that your return request is rejected. Kindly resolve the issue.

Order id is[protected].
Mobile no [protected]
Amount rs 25689

+5 photos

ShopClues.com customer support has been notified about the posted complaint.

Dec 16, 2016

Updated by Ramesh Vembuli Please see below conversation e-mails from shopclues and to me for the damaged product and still issue is not closed or resolved. Kindly do the needful for the above product.

Nov 27 at 11:35 AM
V.Ramesh <[protected]@yahoo.com>
To ShopClues.com
CC [protected]@shopclues.com
Nov 30 at 7:45 AM
Dear sir,

With reference to trailing mail you are request to kindly look into the photos attached which delivery was made to me.

1. The delivered product was damaged piece
2. Somewhere in the delivery supply chain it was happened
3. Earlier, I had purchased totally two different TV’s for my relatives – It was good condition and working
4. Now, the delivered product cheated me with a damaged since the shopclues committed for the product quality as well as delivery
5. I have immediately highlighted with attaching photos regarding the above issues.

Your are requested to investigate at high level where it was happened whether from supplier/seller or transport of package. I purchased the product based on the security committed by shopclues only and I do not have any interaction with supplier/seller regarding the issue.

If no proper action for replacement I will bring into social media and customer forum regarding the above cheating done in shopclues and no more waiting already one month (26/10/16) waited.

Looking forward yours immediate support and response to close the issue.
I politely request, It is your responsibility to investigate at your level where the product changed by?

Thanks & Regards
V.Ramesh
[protected]

On Sunday, November 27, 2016 11:35 AM, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote:
##- Please type your reply above this line -##
Hello Ramesh V,
We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what your ticket was about:

ShopClues.com, Nov 25, 10:50 AM IST:
Dear Ramesh,
Greetings from ShopClues.com!
This is with reference to your Order ID[protected] for < Samsung 40J5100 40 Full HD Slim LED TV>.
We apologize for the inconvenience caused to you. Based on your concern, we have investigated the matter with our courier partner as well as with our merchant and found that same and complete product has been delivered to you in seal packed condition after proper quality check. Therefore, we may not be able to process your request further.
We appreciate patience and understanding in this matter. If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further.
To know more about the return policy, please visit www.shopclues.com/return-policy.html
Best Regards,
Abhishek
Customer Support Team
ShopClues.com
s::s

Ramesh V, Nov 21, 12:53 PM IST:
Please find the attached invoice.
Attachment(s)
image1.JPG

ShopClues.com, Nov 20, 10:26 AM IST:
Dear Ramesh.
Thank you for contacting ShopClues.com
We sincerely apologize for the inconvenience caused to you.
Based on your request, we request you to provide the retail invoice received by you then we are coordinating with the concern team.
We appreciate your patience and understanding in this matter.
If you have any further concern or queries, feel free to contact our customer support team and we will be happy to assist you further.
Best Regards,
Abhishek
Customer Support Team
ShopClues.com

Ramesh V, Nov 18, 7:03 AM IST:
Hi,
Kindly update the status of return request for the damaged product and the product was delivered on 26th Oct 2016 and until now the resolution not provided and took more than 20 days.
I am waiting for your prompt reply.
Regards
V.Ramesh

ShopClues.com, Nov 12, 4:13 PM IST:
Dear Customer
Thank you for contacting ShopClues.com
We sincerely apologize for the inconvenience caused to you.
Based on your request, we would like to inform you that we have forwarded your concern to our respective team. We request you to allow us 3-4 Business days to provide the resolution.
We appreciate your patience and understanding in this matter.
If you have any further concern or queries, feel free to contact our customer support team and we will be happy to assist you further.
Best Regards,
Reyazuddin
Customer Support Team
ShopClues.com

Ramesh V, Nov 12, 8:08 AM IST:
Hi, Please find the tharmacol photos for your reference. Please not that I did not take any photos prior to opening the box and how I know that damaged or used product inside the box?
I already send all photos for your reference.
Thanks & Regards
V.Ramesh
Attachment(s)
image1.JPG
image2.JPG
image3.JPG
image4.JPG
image5.JPG
image6.JPG

ShopClues Support, Nov 11, 8:38 PM IST:
On behalf of the customer,
I have received the damaged order so I want to return it kindly do the needful as soon as possible.
Regards,
Dilshad Ayyub
ShopClues.com

ShopClues.com, Nov 11, 12:33 PM IST:
Dear Customer,
Greetings from ShopClues.com.
This is with reference to your query regarding the order no.[protected].
We apologize for the inconvenience caused to you. However, to process further, we would require snapshot of the below mention details. To expedite the process, kindly provide us the images within 48 hrs.
1. Images of Brand box & outer/Brand box shopclues packaging(Wooden/bubble rap) from all portion.
2. Images of inner box packaging(tharmacol) from all portion.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Sahil
ShopClues.com

ShopClues Support, Nov 8, 6:44 PM IST:
Dear Customer,
Greetings from ShopClues.com!
This is with reference to your query regarding order placed with us.
We apologize for the inconvenience caused to you. Based on your concern, you might have received an auto-generated e-mail on the return request status. We request you to ignore the same as it was sent due to technical glitch in the system.
We will be updating you on your return request within 3-4 working days.
Thanks for your understanding & continued support with us.
Best Regards,
Monica
Customer Support Team
ShopClues.com

Ramesh V, Nov 3, 4:11 PM IST:
Attached photos for your reference
> On 03-Nov-2016, at 3:41 PM, [protected]@yahoo.com wrote:
>
> Hi,
> Please find the attached photos for your reference.
> 1. Digital audio out(optical) not available
> 2. Panel board cuts in the LAN port area
> 3. 1no HDMI port not available where the hole in the back panel
> 4. Original sticker removed for model no & sl.no and found manually pasted sticker in the back side of panel
> 5. Dust found on the back side of panel at all area
>
> Finally, outer box was good condition and damaged and used product or modified product(led panel) received.
>
> Kindly take back and replace the product as soon as possible.
>
> Thanks & Regards
> V.Ramesh
> [protected]
> <image1.JPG>
>
> <image2.JPG>
>
> <image4.JPG>
>
> <image6.JPG>
>
> <image7.JPG>
>
> <image8.JPG>
>
> <image9.JPG>
>
> <image10.JPG>
>> On 02-Nov-2016, at 3:14 PM, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote:
>>
>>
Attachment(s)
image1.JPG
image2.JPG
image3.JPG

Ramesh V, Nov 3, 3:41 PM IST:
Hi,
Please find the attached photos for your reference.
1. Digital audio out(optical) not available
2. Panel board cuts in the LAN port area
3. 1no HDMI port not available where the hole in the back panel
4. Original sticker removed for model no & sl.no and found manually pasted sticker in the back side of panel
5. Dust found on the back side of panel at all area
Finally, outer box was good condition and damaged and used product or modified product(led panel) received.
Kindly take back and replace the product as soon as possible.

Thanks & Regards
V.Ramesh
[protected]
Attachment(s)
image1.JPG
image2.JPG
image4.JPG
image6.JPG
image7.JPG
image8.JPG
image9.JPG
image10.JPG

ShopClues.com, Nov 2, 3:14 PM IST:
Dear Customer,
Greetings from ShopClues.com
This is with reference to your query regarding Missing Quantity against order no. 93904153.
We apologize for the inconvenience caused to you. We are coordinating with the courier partners as well as with the Merchant. Meanwhile, kindly confirm that the packet received by you, was in intact condition, packed with shrink wrap and within ShopClues packaging. Please provide us with the images, highlighting the outer box condition so that the matter could be investigated further.
Also, we would like to inform you that we have forwarded your concern to technical department regard to file return request problem.
Please be assured we are trying our best to resolve your query at the earliest.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Rekha Tiwari
Customer Support Team
ShopClues.com

Ramesh V, Oct 28, 5:20 PM IST:
Comment: The product was delivered on 26 Oct 2016 at around 5:00Pm, Damaged product was found inside the box and also observed that the LED panel was old and there was a hole in the HDMI port area where the 1no. of HDMI port is not provided and LED panel was found full of dust in all the area.
On 26th Oct 2016 @ 8:45pm, I called to customer support to inform about damaged product.
This was our bad experience with this seller and shopclues for this product.
Kindly replace the product as soon as possible.
Order Number:[protected]
Return Number: 3306305
Product: Samsung 40J5100 40 Full HD Slim LED TV
Reason: Only Product is damaged.
Action: Replacement
Click to view image: https://images.shopclues.com/images/refund_product_images/0b9783f4ad67f87IMG-2872.JPG
Click to view image: https://images.shopclues.com/images/refund_product_images/16b1c06404e9367IMG-2874.JPG
Click to view image: https://images.shopclues.com/images/refund_product_images/842dea787f70514IMG-2877.JPG

Cheers,
ShopClues Support Team.

ShopClues Support, Oct 27, 1:27 PM IST:

On the behalf of the customer

I wants to return this product due to damaged product delivered and also shared the image so please return this product so please do the need full as soon as possible.

Regards
Vishal Singh
Shopclues.com

ShopClues Support, Oct 27, 1:22 PM IST:

Dear Customer,

Greetings from ShopClues.com
We sincerely apologize for the inconvenience caused to you. As per latest update from the courier, shipment is in transit. However, to proceed further, we request you to provide us the clear images of ShopClues packaging (shipping label), pasted on outer packaging of the product so that we can verify the same with courier company and provide you the resolution on priority basis

Best Regards,
Amit
Customer Support Team
ShopClues.com

Ramesh V, Oct 27, 8:13 AM IST:

Hi, kindly replace the product as soon as possible and I am waiting for your prompt reply.

Regards
V.Ramesh

> On 26-Oct-2016, at 11:11 PM, [protected]@yahoo.com wrote:
>
> Hi, we also found that the model no. and serial number on the box not matched with the product model no. and serial no.
>
> Attached photos for your reference
> <image1.JPG>
>
> <image2.JPG>
>
>
>> On 26-Oct-2016, at 10:54 PM, [protected]@yahoo.com wrote:
>>
>> Hi, I have received damaged product and also the product was old and there was a hole in the one of the HDMI port area
>>
>> Attached photos for your reference
>> <image1.JPG>
>> <image2.JPG>
>>
>> <image3.JPG>
>>
>> <image4.JPG>
>>
>>
>> Regards,
>> V.Ramesh,
>> [protected]
>>
>>> On 26-Oct-2016, at 8:40 PM, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote:
>>>
>>>

Ramesh V, Oct 26, 11:11 PM IST:

Hi, we also found that the model no. and serial number on the box not matched with the product model no. and serial no.

Attached photos for your reference

> On 26-Oct-2016, at 10:54 PM, [protected]@yahoo.com wrote:
>
> Hi, I have received damaged product and also the product was old and there was a hole in the one of the HDMI port area
>
> Attached photos for your reference
> <image1.JPG>
> <image2.JPG>
>
> <image3.JPG>
>
> <image4.JPG>
>
>
> Regards,
> V.Ramesh,
> [protected]
>
>> On 26-Oct-2016, at 8:40 PM, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote:
>>
>>

Attachment(s)
image1.JPG
image2.JPG

Ramesh V, Oct 26, 10:54 PM IST:

Hi, I have received damaged product and also the product was old and there was a hole in the one of the HDMI port area

Attached photos for your reference

Regards,
V.Ramesh,
[protected]

Attachment(s)
image1.JPG
image2.JPG
image3.JPG
image4.JPG

Ramesh V, Oct 26, 8:40 PM IST:

on the behalf of customer
I got the damaged product product please deliver it as soon as possible

Regards
Dilshad Ayyub
Shopclues.com

Cheers,
ShopClues Support Team.

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Address: 560100

Website: shopeclue.com

Ordered Order :[protected] through Shopclue, TCIXPS is not delivering the parcel, Since its with courier not able to cancel & get refund.

Shopclue doesnt have control over courier?
Until courier decided to deliver - I have to wait to get refund?
Unnecessarily my amount blocked in shopclue for more than 20 days?

Courier guys asking me that, why do you send the courier in TCIXPS? Its only Industry deliverables. I dont know why he ask me? Rather the seller.

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Address: Indore, Madhya Pradesh, 453441

Website: www.shopclues.com

Dear Sir, I bought a Portable Mini Swing Machine vide my order No[protected]. Order was placed on 03 Dec 2016 but the items was received on 13 Dec 2016 at 1500hrs. On opening of package i found the machine send me that is used and damaged machine also i am not found all the items offered with this machine while i was placed the order. I am immediately launched a complaint to customer and send images of package and machine. But the customer care representative did not confirm the refund issues and i am not received any positive answer from him. Therefore i requested to you please be refund the paid amount Rs 1028 and take back the damaged machine and intimate my e mail add [protected]@gmail.com

+4 photos

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.shopclues.com

I have ordered saree from shopclues orderID#[protected], but i have cancelled this product due to unavailability & delaying product delivery.but i didn't get my refund money back, it's bee 2 weeks still i am waiting..
I did complaint on this with complaint number# 8280548, But there is no any response from their customers.Please do needfull as soon as possible

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Address: Mumbai City, Maharashtra, 401208

Website: www.shopclues.com

Hi team,
Complain about:
Order number:[protected]
Return number: 3203800
Product: optimum nutrition glutamine powder - 600 g

I was quite exited while ordering this product..
Just 10 mins back the currier boy delivered and i made payment too..
While i opened this product it was broken seal and dosnt look like it could
Be 600gm..
I called up to the currier boy too two times but he dint pick up the call..
O i made comlain to shoclues.. They asked me to share a lots of image i have done everything... After doing so many calls and mails too... They dint resolve the case...
I am quiet fed up with this kind of services.. Please help me to return this product...
... Thanks..

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Y

yadav000

from Mumbai, Maharashtra

Dec 12, 2016

I have bought a mobile( I KALL K 33+ I KALL K11) through online but this mobile show some error, it not show network. please do as needful or replaced mobile . check given details below .

IMEI - [protected]

Order ID No[protected].

Contact Number- [protected]
Name - Manoj Singh Yadav

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Address: Chennai, Tamil Nadu, 600097

Website: onlineclues.com,

Hi,

I am not satisfied with the product that I have received . I would want to return the product back. Please arrange a call back on the same as soon as possible to [protected].

Orderid: CIN647490
Price:1099

Note: I have been trying to reach through all possible ways but you people were not responding. If in case I am not getting any call by the end of today I am going to file a case against your website.

Thanks &Regards
srikanth.

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Address: Alwar, Rajasthan, 301030

Website: shopclues.com

Dear sir,
today i received my parcel orderno[protected] which in order from shopclues.com as mens full sleeveless sweater rich design . from shara enterprises, sarve no-92 shahu vasahat gajanan maharaj muth anita washing centre lane opp. ganesh bunglow pune MH- 4110009 . But i oped my parcel i was surprised to see that the sweater was burnt from the 4 spots which i am attachached file along with the complaint..After that i had spoke to the sending, he replied me that he will process the thing tomorrow.
Now i want to get my thing either replace or return my money back.
please revert me as soon as possible with the possibility way .
thnaks
shiv jyoty

+4 photos

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Sir my order was not confirmed but amount was debited i requested the merchant to cancel the order but he has not

(orderids[protected],[protected]
the above mentioned are order ids transaction was failed but money was deducted and product was not confirmed merchant was not responding and not refunding i trust consumer complaints forum please help me out of this
merchant was ronak store from haryaana
hope you respond sooner

+3 photos

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Address: Mumbai City, Maharashtra, 410209

Website: www.shopclues.com

Dear Team

This is bring into your notice i am unhappy and dejected with you service and product . I have ordered 1 Wild stone(150ml)+ Axe Deo (150ml)+ Maxi deo (75ml) in combo offer buy 2 and get 1 free . firstly the product ordered and the product is different and the quality is inferior . and how come batch number of two different brands and products is same ??? .below on the deo bottle please check ?? i have attached images of the both the products . deo bottle already has and old batch details and manufacture details and expiry date which are wiped away and new details are just stamped on it ?? the same details are on the other product also . need clarification on the same .

need asap reply

actual product shown on ur website

Inline image 3

product delivered as below ( whole together different

Inline image 2

old batch details and manufacture details and expiry date which are wiped away and new details are just stamped on it ??

Inline image 4

--
Thanks & Regards

Kunnal Nikam

Mobile No : 91 [protected]

+6 photos

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Address: 122001

Website: shopclues.com

My name is mushahid i have made an order of 6 in 1 benches on 16thnovember and the expected delivery date for the order to be delievered was 28th november
But i they didnt deliver it on time
They said u wil get your order before 5th december.
Then i got an email that your order is returned.
And now dey are saying u wil get your refund money within 7 days
Worst service by shopclues
Please do sonething that they never cheat their customer or deliver our product so late.

Order id:[protected]

Tracking id:[protected]

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Address: 768202

My product is kitchen raft topware lunch box with 3 container. I have ordered a lunch box but I Received damaged product. Low quality. Please Refund. The cap of tiffin is broked. It is very low quality. steel container is very thin and creating sound. Please refund it as soon as possible or else replace a high quality product please. This is not expected from shopclues that it is selling wrong damaged products.

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Address: Gurgaon, Haryana, 122001

Website: www.shopclues.com

Hello

I placed an order on 4th November 2016. and i received order delivered message from shopclues on 5th November. i called to customer care to confirm is that order delivered to correct place. they said it is delivered.but i did not recieved the product and don't they even called me before delivery. i called customer care so many times regarding this issue. but they just delaying and not responding. finally i put a return request for get the response from delivery boy. and they delivery boy has come to take the product that time i said to that boy this product has not delivered to me and i written the details in return form. till now no response.

again i called to customer care regarding this issue so many times. till now they just telling like wait for two days or wait for 5 days to get the proof of delivery. till now i have not recieved any thing. what i need to do now?

Order Number:[protected]
Product: Tata Sky HD Set Top Box With 1 Month Dhamaal Mix Pack

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Dec 03, 2016

Rahul managre's response Shoes disingh change

Dec 03, 2016

Rahul managre's response Shoes disingh change

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J

jnsuratwala

from Surat, Gujarat

Dec 7, 2016

2 orders were given on 30/11/16.
Their transaction IDs are
[protected] and[protected]
269 Rs were paid for each transaction from my Mobikwik wallet

Reply

R

Rahul managre

from Korba, Chhattisgarh

Dec 8, 2016

[protected]@gmail.com

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Address: East Singhbhum, Jharkhand

Website: shopclues

Hey sar/mem
I m having a very big prob with shopclues.com, , , i had ordered a sunglasses For my mom, and i got it at the date of 11th may 2013, but i m having a size issue, dht glasses is too big for my mom, and also i am not satisfide with the quality and product also, so i told to shopclues to take ther product back and return my cash but they are not doing any thing, I also note a return request for ths product coz i have 10 days return policy but again no answer, so plz help me out, i dont want ths product..Help me i have 10 days return policy,
i am wrighting all the information

WWW.SHOPCLUES.COM

+1 photos

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Dec 02, 2016

suraj Bangal's response cancel my order, i take other product pls cancel my order

Dec 06, 2016

Updated by suman kumar yadav shopclues com-my oder[protected] cencel plz return

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S

suraj Bangal

from Mumbai, Maharashtra

Dec 7, 2016

Cancel my order, there is no option to cencel the order in youe site, it just has option :Reorder this order", I was tring to cancel my order in next 24 hours when i placed my order, request u to cancel it

order number:[protected]

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Address: Rajkot, Gujarat, 360001

Website: www.shopclues.com

I had placed order num.[protected] but since 1st Dec showing the subjected msg...!!!

"Procurement Delay from Merchant" ORDER IS MORE THAN Rs.30, 000=00

Kindly suggest what to do...!!! ? ? ? Even not received a single call from SHOPCLUES.COM ...!!! Atleast SMS / CALL or MAIL must be shared by the SHOPCLUES so customer get an idea regarding their shipment whether they will able to dispatch or delay by what time period..!!

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F

fathima kausar

from Bengaluru, Karnataka

Dec 5, 2016

First i have order a stiched suit but the order was wrong and then i have reedemed and order a 500ml flask but the delivery boy didnt give the order and took back so is this the way so surve the service for customer

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N

Narendra Jadhav

from Mumbai, Maharashtra

Dec 5, 2016

The handset battery not charged & scrache just now I recvied my handset & I open it and saw the scrache please help me to returns & new handset replace thanks
My contact no [protected]. And I purchased to this handset shopclue online

Thanks

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Address: New Delhi, Delhi, 110052

Website: www.ambraneindia.com, www.shopclues.com

I purchased ambrane branded power bank from shopclues.com power bank p[protected]mah) white - 1 year manufacturer warranty delivered by oct 12, 2016 order id: 99741741, after 1 week product stopped working, i asked for a replacement from shopclues.com, they diverted me to manufacturer: ambrane and they asked me for a bill which i provided them, they have not responded till date with a replacement and asking for more documents on this. Its really a problem for me wasting my time simply following up with these seller and manufacturer. I want a immediate solution to my issue.

Request you to see that issue is solved and learn a lesson to these people.

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