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ShopClues.com Complaints & Reviews

www.shopclues.com

1.3

Updated: Apr 28, 2026

Complaints 7004

Resolved

1673

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5331

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Address: Ranchi, Jharkhand, 834001

Website: www.shopclues.com

I had brought one black berry mobile from shopclues.com. I am totally aggrieved about the returned policy of shopclues. In my case black berry mobile phone is duplicate. I am going service center as per disscussion with customer care of shopclues he said its duplicate and back side cover of mobile not lock properly.

Kindly take necessary action.

Nov 21, 2016

Complaint marked as Resolved

Comment: Back side cover not lock properly. Order Number: 103705869 Return Number: 3367396 Product: Blackberry 9320 Black Reason: Manufacturer Defect Action: Refund

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Address: Jabalpur, Madhya Pradesh, 482002

Website: www.shopclues.com

I ordered a product named Visko Z1J-13/350 Impact Drill with Tool Kit from shopclues, whose value was Rs 2010, But, I received Visko Z1 J-13/300 Impact Drill whose value is Rs 699 and i complained the company many times but they didnt take any action on respective issue so kindly help me and take some strict action against them regarding the same mentioned issue.

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Address: East Singhbhum, Jharkhand, 831002

I have ordered relish analog round casual wear watches combo for mens relish-1054c on 18th november 2016.
I have done payment through sbi net banking worth rs.294.
But still when i am opening my shopclues account to view order details its showing tranaaction failed. My order id is[protected] and product code is 96627297.
Some more customers may have suffered from this. And if this is a trend from of shopclues then its a big cheating process.
I have complained it to shopclues support but didn't got any response.

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H

Harshu514

from Kathua, Jammu and Kashmir

Nov 21, 2016

Product Damaged[protected] YE Product MUJE 4 Nov. Km delivery uyha tha or Maine phone open kiya to vo mere ko cracked milla BD m Maine returned ke liye bhi kiya 18 Nov. Ko vo bhi reject KR diya

R

Rolli sharma

from Mumbai, Maharashtra

Nov 21, 2016

This product are not this product wire are blast with in 4days...this product nova2in1curler and hair straightener are tooooo much cheapest product I want to return this product... As soon as possible...

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Address: 122001

Website: shopclues

I have ordered parchayee printed beige art silk saree 94037a (qty:1)
Parchayee printed beigemustard crepe saree 94888c (qty:1) order number[protected] and returned for which i paid rs.728
And janasya womens multicolor bhagalpuri silk printed saree (qty:1)
Janasya multicolor georgette embroidered semi stiched long gown for women (qty:1)
Janasya multicolour bhagalpuri silk printed wedding wear lehenga choli (qty:1)
Janasya beige red bhagalpuri silk printed saree with blouse (qty:1) order number[protected] on 07 oct 2016, 02:51 pm for which i paid rs.1, 689 and then cancelled

On repeated complaining in the shopclues website.. i am getting reply saying i have received my cash back.. but i didn't receive cash in my account yet.. please solve my issue as soon as possible and pay back the refund amount of both orders

Thank you

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S

Subin Balachandran

from Delhi, Delhi

Nov 21, 2016

Wen i book the product it was in stock :/ later two days its rejected by Merchant... whats is this ? really cheating the customer... i paid money and waiting for refund now

A

aparna nath

from Delhi, Delhi

Nov 21, 2016

Order[protected] was Cancelled dt.[protected] but till now the prepaid amount not credited in my account. The Amount was Rs.268. As per your mail

ShopClues Refund ID 10466684
Expected Date of Refund 08/11/16
Expected Date of Refund to show in your Account 13/11/16

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Address: 560068

Dear sir/mam,

I have place a order on shopclues.com my order no. Is[protected].

Shopclues.com sent the same through tci-xps with tracking number[protected]

This shipment arrived at tci-xps madivala office 1 week earlier. As per the tracking sheet same is in their office @0944 hrs on 14th nov'16. I follow up from them from 14th novbut no result from their side. I talk to mr mukundan many time. At last evening i have words with team leader ensure same will be delivered on 16th april'13 by 1200 noon. But i haven't received the same.

This shipment is lying with them from 5 days.

Thanks & regards
Sundar
[protected]

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R

ravi4a0

from Lucknow, Uttar Pradesh

Nov 21, 2016

Have purchased television on shopclues and damaged good has been delivered.

Have returned the product with all requested information, called many times to the helpdesk and there is no progress on this.

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Address: 500033

Website: Shopclues.com

I had order, Surya crystal automatic glass top 3 burner gas cooktop from shopclues on 3 Rd October. It was prepaid order, order no 99955241. The order wasn't deliver till 6 Nov. And i was contacting shopclues for same. Suddenly on 8 th Nov I got mail regarding order being delivered. When I contacted the curier agency, they j said it will be delivered in 2 days time, mistakenly updated as delivered. Bug even after a week i din't get the order. The curier company said it has been misplaced, and you contact shopclues. I am calling mailing them since 15 days, but no use. The customer care executive are disconnecting the call once they get to know about order .

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L

lakshmirvl

from Gurgaon, Haryana

Nov 21, 2016

My order id is[protected]
i have placed a return request on receiving a damaged product
but its been a month now no action hasbeen taken
no assistance
poor customer service
this is like harassing a customer
if this has not resolved today we will go to consumer court

S

satti reddy

from Cumbum, Andhra Pradesh

Nov 21, 2016

Not recevied order number[protected]

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Address: Mumbai City, Maharashtra, 400056

Dear

We have purchased sweat slim belt vide order no.[protected] dated 08.11.2016 from your site.

We have received the same on 14.11.2016. After using the product for two days the belt was torn out. we would like to return the same as we are not satisfied. We tired calling ([protected]) the merchant he asked us wether we want to replace the product after saying no he never picked up the call again.

We would like to return the product & credit my account.

Regards,
Aparna

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H

harishshop

from Delhi, Delhi

Nov 21, 2016

Order[protected] booked on 18/10/2016 still not delivered.
I got an email dated 05/11/2016 mentioning the said order is delivered.
On tracking the way no DEL11377402 the status showing dispatched to Shahpur but my order delivery address is Yadgir 585202

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Address: Ahmedabad, Gujarat, 91

Website: Shopclues.com

I am ordered HP DeskJet Ink Advantage 3635 Wireless All-in-One Printer from 10th Nov'16 and 17th Nov 2016 i received product.

When i open and check the product somewhere printer body pinch from the corner and like damage...I want return or send me new printer as soon as possible.

Printer box also break from corner side and middle side.

Send it to u pic of printer and broken printer box.

Invoice no is[protected]

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Address: Thane, Maharashtra, 421306

Website: www.shopclues.com

I've ordered lg led tv on shop clues on 26th nov.2016 & paid advance payment of rs.32, 000.00. My order no.:[protected]. Delivery due date was 9th nov.2016. But till now i've not received the product. Shop clues is unable to track my shipment & only giving new delivery dates.
So plz. Do the needful to get my ordered product.
Uttam parab. Mumbai. [protected].

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Address: Unnao, Uttar Pradesh, 209859

Website: www.shopclues.com

I had ordered for a vox 20400 mah lather body power bank by order no.[protected] on 25/10/16 prepaid, this item deliver me by safe express courier on 11/11/16 but i found that the item in the box is differ than my order
I found local without co. Tag plastic body 16000 mah power bank in the box.
I want to replace this power bank because i did not order about this.
Please change this item and send me my ordered item, tell me about your collection point over my mail [protected]@gmail.com therefore i can replace the said item.

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B

bharathi raw

Nov 17, 2016

My name is bharathi
Order No :[protected] Received date :16/11/2016
We ordered 2 qty of child Kurt in shop clues, yesterday we received the part which having qty 1 instead of 2, and also part got damaged condition, pic attached for your reference

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Address: Vadodara, Gujarat, 390001

Website: shoplcues

Dear Sir

Before diwali i have order for Sikka Gold plated Jewellers combo offer

order no[protected]
Rs. 196.20

Transaction no:[protected]
ref no 74056636308630700409677

Msg Received
from VK- CITRUS DTD 2-11-16 (FOR REFUND PROCESS)

But the amount is not credited in my bank account

Kindly confirm me reg refund amount

and look into the matter

reply me on
mob no [protected]
chirag

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Address: Gurgaon, Haryana

Website: www.shopclues.com

Ordered sony led tv from shopclues on 26th oct 2016, as of 14th nov 2016 i have no updates regarding the product delivery. Every time i speak with customer care, i get the response saying that the issue will be resolved in 48hrs. Today the customer care executive was very unprofessional and provided no relevant information regarding the order. I am really concerned about the authenticity of shopclues sellers and the way shopclues handles customer complaints. The ordered item is high value and such level of neglect is unacceptable. Probably the worst online portal and wont recommend this site.

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Nov 10, 2016

jyothish93's response Shopclues.com — Complaint of refrbished nokia 1100 mobile phone

1 Review
Jy jyothish93 on Nov 10, 2016 Mark as Resolved

I have recieved a hand set refurbished nokia 1100 on 09th November 2016 vide AWB no 305280 but my phone dispaly was not working condition.

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A

anujchauhan123

Nov 14, 2016

Its are not doing work properly...its off plz i want replacement sir...[protected]...my name is atul chauhan

J

jyothish93

from Delhi, Delhi

Nov 15, 2016

I have recieved a hand set refurbished nokia 1100 on 09th November 2016 vide AWB no 305280 but my phone dispaly was not working condition.

Jyothish kumar CGO Complex
Lodhi road New Delhi
110003
M/No. [protected]

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Address: Kolhapur, Maharashtra, 416003

Website: www.shocluse.com

I had placed two orders in respect of 40 inch Daiwa LED TV on 3/11/2016
Order no[protected] at Rs. 33825/-
Order no[protected] at Rs. 16927/- and payment terms was COD and excepted delivery was 14/11/2016.

However, as per Govt policy regarding 500 & 1000 currence note, received SMS/Mails from Shopclues for alternate payment option of online.

As per provided link, i had paid respective amount on 10/11/2016 and receipt accordingly and requested to delivered.

Next day(11/11/2016) received call from courier agency regarding order delivery as it was received at his end and ask to keep the amount ready. I replied him already payment has paid on 10/11/2016 thru debit card. Coureier agency replied they are not received any payment conformation notice/mail from Shopclues and material will hand-over after receipt of mail only.

Then continuaslly (about 10 to 15 times) i was in touch with Shopcluse customer care representatives to sort out the issue and submit mail to courier to deliver the product.

Every time customer care representative assured that they had submitted mail and product will be delivered on or before 14/11/2016.

Today again i discussed with customer care representatives, now they saying that product will be delivered on 21/11/2016. They didnot intimated me regarding said delevery changes, now i asking to cancel the order and return my amount, for which they are saying after cancellation of product, payment will be refund after receipt of that material at their end.

This type of services very wort and this is affecting to day today activity as i am spending 15-20 minutes daily and receiving pathetic response from Shopcluse.

Please sort out the issue and arrange to deliver the product before 14/11/2016 or refund the paid amount with interest.

Regards,

Bharat Zinage

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M

Mayursunny

from Mumbai, Maharashtra

Nov 17, 2016

I purchased MI redmi 1s 8Gb medal Grey mobile handset from shop clues for rs. 5382 order no[protected] .
It was a faulty peice and production of this mobile phone has stopped
So I called shopclues for refund
They said they can't refund.
I want to lodge a complaint against this.
Phone no. [protected]

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Address: Gurgaon, Haryana

Website: Www.shopcluse.com

Dear sir/mam,
I have bought coolpad note-3 plus since 21 oct. on shopcluse.
Product produce heating problem while charging.
I have compain against shopluse since 28 oct. They convanced me to refund me to provide my money return back within 1 week. But no anyone came. Few days leter i compain agained & agained they gave me same ans eveytime. Now they told me your product is 2nd hand. They will not return my money back. Please help me

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V

Venkatachalam Yuvaraj

from Chennai, Tamil Nadu

Nov 14, 2016

My order no:[protected]. I ordered pegion rapido cute induction stove on 24/10/2016. I payed the amount through my debit card. 15 days goes, but still i didn't receive my product. Send my product immediately or otherwise cancel my product and return my amount.

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Address: Bijnor, Uttar Pradesh, 246701

Website: www.shopclues.com

Hi m varun tatran father's name mr. yogendra pal singh. i m a male. i m married. my wife names reeta tatran. i m from india. my home town is district bijnor. pin -246701. my phone no. is +91 [protected]. kuch yaad aaya. mai ny lifetime m ye mistake kar di jiska dhyan meri aany wali 7 to nhi ha 2 ya 3 jenration to jrour rkhyngi, that m ny 14 october year - 2016 ko ratri 10:24 pm ko shopclues namak ek online shopping company ko nimin 4 - order place kar deye jinka vivran es prkar h…….
[protected]nokia ph.3220
[protected]lyf jio wind 7 smart ph.
[protected]pack of 3 blue jens
[protected] a pair of sprax shoes.
Jinki kul kimat - 918+6488+1098+1399= 9903 ₹ credit card sy gat din ko hi ada kar di. shopclues ny 26 sy 30 october 2016 tak order place karny ka dava kiya. but still now m wating for my order. shopclues ny miary saath wishwaat ghat kiya. aur koi b order mairy deye adds.. per nhi phuchya. jabki mai ny sara payment phley hi kar diya. aur mai ny iski bawat jab bhi koi jankari mango to mujey badly m har baar ye kha gya ki aany waly 2 ya 3 din mai aab rashii lots di jaygi ya aap ko delivery kar di jaaygi. kintu eeysa kuch bi nhi huya. es sab ky baad mujh per ye jhuta aarop lgaya ki product no.[protected]. mujey mery ghar per delivered ho gya h. ye mail mujey ratri 12:25 am per do din lgataar bhejya gya jbki mery pass koi order kbhi aaya hi nhi. es baawt mai ny kai baar jankari magi, kintu mujey kyval path bramit kiya gya. is sab ki wjay sy mujey dhan, ki haani ky saath bhut apmaan nhi shna par rha h. ab mai ye suchit karna chahta hu ki m shopclues ko consumer court bijnor. mai apna pakesh deny is liye legally notice bhij wa rha hu jo ki shopclues ko jaldi hi mil jayga.

Thanks. varuntatran.,
Date[protected]

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Nov 13, 2016

Updated by Varun Tatran Gmail
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Shop Clues Offices Address, Phone Number, Email ID | Customer Care Phone Number

Varun Tatran
http://www.customercarephonenumber.in/shop-clues-offices-address-phone-number-email-id/
S
ShopClues.com
##- Please type your reply above this line -## Hello, Thank you for contacting ShopClues.com. Your request has been logged with ticket number 81121...
S
ShopClues.com
to me
Nov 12Details
##- Please type your reply above this line -##

ShopClues Support, Nov 12, 5:58 PM IST:
Dear Varun,

Greetings from ShopClues.Com

We sincerely apologize for the inconvenience caused to you. We request you to provide us the order number as you have not mentioned the same in your below mail. Moreover, we have tried to find out the details with the e-mail address, however, unable to find. Hence, we request you to write us back with the complete order details so that we can assist you further.

You are always a valued customer to us and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further.

However for any concerns, you may call us on our customer support no on[protected] in between 9 a.m to 12 midnight from Monday to Sunday.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Abhishek Anand
Customer Support Team
Shopclues.com

Varun Tatran, Nov 8, 2:46 PM IST:
http://www.customercarephonenumber.in/shop-clues-offices-address-phone-number-email-id/

Varun

Cheers,
ShopClues Support Team.

[J66W7D-0G7G]
S
ShopClues.com
________________________________ ShopClues Support, Nov 13, 6:57 PM IST: Dear Customer, Greetings from ShopClues.com With reference to last communi...
Show 6 read messages

Varun Tatran
to helpdesk, helpdesk+id306921
Nov 13Details
Varun

On 13-Nov-2016 8:30 pm, "Varun Tatran" wrote:
Ticket no.8112173

On 08-Nov-2016 2:46 pm, "ShopClues.com" wrote:
##- Please type your reply above this line -##
Hello,

Thank you for contacting ShopClues.com.

Your request has been logged with ticket number 8112173. We have also sent an SMS with ticket details. Please use this email or SMS to check the updates.

We try our best to get back to you within 2 working days.

Team ShopClues.

Varun Tatran, Nov 8, 2:46 PM IST:
http://www.customercarephonenumber.in/shop-clues-offices-address-phone-number-email-id/

Varun

Cheers,
ShopClues Support Team.

[J66W7D-0G7G]

Varun Tatran
to ShopClues.com, helpdesk, helpdesk+id306921
Nov 13Details

On 12-Nov-2016 5:58 pm, "ShopClues.com" wrote:
>
> ##- Please type your reply above this line -##
>I ordered on date 14`th October 2016.Time-10:25 pm.Those order no.are
> ___1 __[protected]___________________________ -__[protected]_________________________
> __[protected]__________________________ __[protected]___________________________

> ShopClues Support, Nov 12, 5:58 PM IST:
>
> Dear Varun,
>
> Greetings from ShopClues.Com
>
> We sincerely apologize for the inconvenience caused to you. We request you to provide us the order number as you have not mentioned the same in your below mail. Moreover, we have tried to find out the details with the e-mail address, however, unable to find. Hence, we request you to write us back with the complete order details so that we can assist you further.
>
> You are always a valued customer to us and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further.
>
> However for any concerns, you may call us on our customer support no on[protected] in between 9 a.m to 12 midnight from Monday to Sunday.
>
> For further assistance, kindly refer towww.shopclues.com/help
>
> Best Regards,
> Abhishek Anand
> Customer Support Team
> Shopclues.com
>
> ________________________________
>
> Varun Tatran, Nov 8, 2:46 PM IST:
>
>http://www.customercarephonenumber.in/shop-clues-offices-address-phone-number-email-id/
>
> Varun
>
>
>
>
> Cheers,
> ShopClues Support Team.
>
> [J66W7D-0G7G]

--
Om13
Attachmentrecord[protected].3gpp

Nov 13, 2016

Updated by Varun Tatran all I buy online that was dewali gifts for my MOM &DAD NOW I FEEL GUILTY FOR SHOP IN Shopclues.com. In my life I was giving any gift to my permits.Now I m looking my self as a man with out clothes in public place.

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D

djbasu

from Mumbai, Maharashtra

Nov 14, 2016

Only the Hanuman Ji Pendant has arrived and not the chain

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Address: Thane, Maharashtra, 421306

Website: www.shopclues.com

I raised order 8th Nov 2016 for LED TV. And i realize my delivery address and wrong hence i called customer care after one Hr and informed i want to â€œProduct delivery address changeâ€ yesterday i got email for product tracking detail and i checked and found my address is not changed.

I want to deliver my product on below address.

Suresh Shisode
B\3\1 sai shardha socity,
sai nagar, near to shani mandir,
katemaniwali
kalyan east 412306

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K

kamarali

from Vinukonda, Andhra Pradesh

Nov 14, 2016

Mene 4 nov me ek pho liya tha jo nokia ka bol ke diya gya or wo jab mujhe mila to chinese tha mene usi time use return ke liye request bhej di thi lekin aaj 10 din ho gye mujhe koi response nhi mila mene call b kari thi wo tab b kuch nhi kar rhe he plz aap koi action le request no- 8083453

M

Menkato Awomi

from Kolkata, West Bengal

Nov 14, 2016

My shop clues order was cancelled as the address was not shipable. They said that they will refund it withing 5-7 days and today its 10 days but refund not yet done. My order no.[protected]. Kindly do necessary need.

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Address: Churu, Rajasthan

Website: shopclues.com

Balance deducted from my bank account but in order detail showing transaction faild and order not confirmed and the custmor care of the shopclues are not paying any kind of attantion on my complain
so now i want my refund as soon as possible and shopclue should improve there service and quality for their future benifits otherwise they will pay for it by their own behavior and worst service

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Address: 600094

Website: shopclues.com

Please cancel my order[protected] immediately.. Because i were in the idea to buy p55 but now i've changed my mind. So please cancel the order. And sure i'll order for some other one so soon.. And i do not want to recieve this as it has been shiped and very near to the delivery date. So please kindly cancel my order,, sorry for the inconvenience, thankyou

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Address: 146001

Dear shopclues members,

i inform you that last 04-Nov-2016 i purchase the wrist watch on your site. but toady till now my order is not delivered. three times i will call your customer care center but he/she is only the harassed me. this product is buying my brother birthday gift is 12-Nov. but till today order is not delivered. i m so harassed.

i inform u toady i was complain in police station/ court for your shopclues company & all staff members.

Regards

Vinod Gandhi
[protected]

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Address: Sri Ganganagar, Rajasthan, Trk#780958510711

Website: [email protected]

Sir,
Hamne aap se order no - #60311315 date 10.07.2015 ko karizma printed dress rs 250 purchage kiya tha. Hamne jo dress pasand kiya vo nahi bheja to hamne date 17.09.2015 ko vapis dtdc courier & cargo ltd se casa joya a-47, iind floor, nangal dewat, vasant kunj new delhi, ncr 110070 bhej thiya tha. Please hamare pesa vapis dena ka kast kare.
I have received duplicate product and returned it! They are not returning my money

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