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ShopClues.com Complaints & Reviews

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1.3

Updated: Nov 28, 2025

Complaints 7001

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1673

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5328

So far, so good. ShopClues.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShopClues.com will keep up the work and continue to help more customers with their concerns even better 🤝

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ShopClues.com reviews & complaints page 142

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Address: 793003

Website: www.shopclues.com

I have ordered a consignment from shopclues as cod. and, I got a message as my shipment is handed to aramex couriers and will be delivered by 13 october 2016. And I got any message from the courier service yesterday that my shipment is out for delivery. This is not the first time aramex is failing to deliver in shillong. I already got return details of my two previous shipments. The service of aramex in shillong is poor. The contact numbers given is also fake and there's no way to contact the courier office. I used to get messages as "delivery attempt was failed", but i never got a call from them. so, i request to kindly take action on this. I prefer shopclues if i need to buy something online, but this time i am really disappointed with the service.
Order number (shopclues)- [protected]
Sopclues order number[protected]

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Address: 517507

Website: www.shopclues.in

Sir /madam I was received my order but it is defective product and it is too small .so I planned for return while following returning format up to refund option it all k later it is not submitting I need to return it order as early as possible when I connected with ur customer care they telling as same process to return but submit option is not working how can I return this
my order number is[protected]
Plz try to solve this problem

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Address: Hyderabad, Andhra Pradesh

Website: www.shopclues.com

I'm not satisfied with this product. I need original one. And my phone is getting heat while charging. I have waited for 7 days till i get your product and there you are sending duplicate products what is the use of buying online. See if you or your company makes these kind of things that show how fake you/ your company and plz replace that original battery. Model no. Higher backup li-ion battery for xolo one xolo1 1 in 1700 mah.

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Address: New Delhi, Delhi

Website: www.shopclues.com

Dear Sir, It is very astonishing that your courier partner informed you that no one was available at the given address at 07.21 PM on 14th October.The courier service provider is simply lying to you.I was available on the given date and time and even today i am available.No one came even today to deliver the items.today i had registered a complaint (Complaint Reference No.JDEL/1016/23204) on phone (no.[protected] provided by you.It is more astonishing that i have been told (through SMS) that i should place a new order.please note that non delivery of the ordered items on falls and flimsy grounds may attract serious legal actions against you and your courier partner.
Order No.[protected], Track no.[protected]
Order no.[protected], Track no.[protected]
Thanks.

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Address: 636103

Website: shopclues.com

I ordered two sarees dated on Oct 9th but your delivery date is mentioned 26th only.You are taking too long time to deliver.We will not like this delay.This is first time i given order.If you delay like this how can i continuously give order and also this is diwali time after getting this material we have to do some other work in this saree but you are giving deliver date at the last moment of diwali.

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Address: 560076

Website: shopclues.com

I had a bad experience with this company when i ordered a white shirt of size S worth Rs. 1200/- they shipped me a apron kind of thing with L tag on it, I requested for refund and also its L size but they said sorry we couldn’t refund although we could replace the item again they shipped same shirt apron kind of thing just changed the tag with S but the size of shirt was L. when i complained again they said show us the proof… WTF??
You replaced the tag with S and shipped the same shirt now asking about proof…
Please someone shutdown this company

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Address: Ganjam, Odisha, 761020

Website: shopclues.com

Sir, I requested to that my Order 99578586 for Xiaomi Redmi 2 Prime 4G 16GB has 6 month brand warrenty.when i will buy this product that product is defective.i contacted with 4 times customer support and email service. but they were no responsibive of my opinion.they were talking me contact with service center for replacement but service center refused for replacement.

+1 photos

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Address: New Delhi, Delhi, 110036

Website: SHOPCLUES,AP TREDERS

Hello sir I m prince .my profile name AP TREDERS in shopclues.my marchent id 563485.i m already submit my complaint 10 days before.but no any response coming.i m very trouble.n0w I give u 7 days.i[censored] not give answer no solve about my money metter .i do already many call in custmer care.but no any good response.then I should must apply case in consumer coat.

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Address: Ludhiana, Punjab, 141014

Website: www.shopclues.com

Dear sir,

We can order a new mobile hand set lenovo k3 note @ Rs-8599/-, Due to late delivery company canceled this order without my concerned and we call customer care for amount refund he said amount refund time 6 to 9 Working days, order cancelled date[protected], but still no amount refund in my MPESA wallet account, Today We call customer care for update this refund but he said no information about this refund, Please help me .

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Address: Vadodara, Gujarat, 390019

Website: shopclues .com

I had been on line order to shopclues .com vide order no[protected] on dated 7th oct. 2016 vide HDFC bank transaction ID No 019847 code no 504492 of Rs 3096/- Nos of product 3Nos one of water purifier and two nos sarees, the shop clues has inform me by email we are unable to supply, once order accept then cancellation my order payment made by credit card order accept and payment received then cancelled order, refund credited to my account after 15th days vender has increase rate buyer can't responsible in this matter, please to do the needful in this case. thanks
mahendra

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Address: 560058

Dear all

I personally dont like the site. Product quality is very bad, it is the worst online shopping app in india, sometimes its attracts a customer by show the low prices of products but the quality of those products worst. Less prices affects us too much but a customer also, pls don't purchase any item in shopclues,

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Address: Chennai, Tamil Nadu, 044

The above necklace i ordered on 2nd oct 2016. cash already paid through debit card. my order no 99857691.I received the mail in the above product not avalilabe in your firm. So you have cancelled the above order. How can i get my refund amount Rs 223.

Please guide in this regard and do the needful.

This is for your information

Regards,

madavan k.s

[protected]@yahoo.com
my cotact no [protected]

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Mandaliya dipen

from Surat, Gujarat

Oct 13, 2016

Maine 2 round dial multicolor leather strap womw mangvai thi 1 hi aai our 2 ke paise liye. Rs. 265/
My oder no #[protected]
Kya aap loag yahi karte he kya sir nahi aapke castemercare me phone lag raha pls help

Touchstone antique gold plated victorian look necklace set pwnsl134-02azeg - Comment #2573575 - Image #0

S

siddhant dawane

from Mumbai, Maharashtra

Oct 13, 2016

I have given order for shop clues. But till today neither delivered any saree nor delivered t shirt. So Plz send my item because I have paid money online . Hence request to send order on 400612. Your customer. Dawane. [protected]

P

padakanti

from Kolkata, West Bengal

Oct 13, 2016

I was purchase nokia phone. but that is still old phone screen was not working.

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Address: Neemuch, Madhya Pradesh, 458441

Product are not same and material are so bad and damaged also and i need my money back and i used cash on delivie cod my order no is 99981953 and how i get my money back my phone no is [protected] so i think amzon and sanpdeal are better shop clube is no good its claim process is very bad and not good that why i not instered in this very baddddddddd

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shantanuroy915

from Kolkata, West Bengal

Oct 13, 2016

Hi i am Shantanu Roy my order Number[protected], I am order this date on 8.10.16. i am waiting for last 6 day but it is not shipped on my address. If you don't delivered in tomorrow. so i cancelled this order and told my friends and community don't purchase any product from ShopClues.

Thank You.

Product are not same a material are so bad - Comment #2573580 - Image #0

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I m vibhuti gaur my registered contact number - [protected] my email address - [protected]@gmail.com i placed an order of shoeniverse men's black formal slip on shoes (size - eur or ind:9 (ind/uk) merchant ref:af-1024 and order #[protected] and my complaint regarding above order is that i order 2 quantity of shoes but i only received 1 quantity of shoe on date[protected] of 10 number instead of 9 number plz replace my order as soon as possible in 2 quantity and correct number of size

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s s Dhyani

from Delhi, Delhi

Oct 13, 2016

I ordered above product, which I received today order# 9945728, awb# [protected]. via aramex..
its condition is not good.. specs is vertical, tilting to one side and scratched glass, one of glass is broken also...
totally I don't like it at all..

I want return it.. this is not usable for me... totally wasted...

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Address: 410209

Website: www.shopclues.com

I have order sony mdr-xb450ap extra bass headphones with mic for rs. 728 on cod.
Hopcluse cancel that order. A day later someone deliver the product with same details (Our name, address, mobile no, item description and price) but after receiving we came to know that its duplicate product. And shopcluse not responding saying we have cancel the order.

But how can they share our personal information to any 3rd party to cheat it is totally unethical.

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Address: 560013

Website: Shopclues.com

I, Naveen Joon ordered IFB Eva Aqua SX 6 Kg 1000rpm fully automatic front load washing machine on 09.09.2016 on shop clues.com vide order number 98509076. I made online payment through my debit card. I receive the product on 30.09.2016. On verifying the product i came to know that the product delivered to me was not of same features which I ordered. The washing machine was IFB 800rpm instead of 1000rpm. I called customer care regarding the same but they were not willing to take my complaint seriously. This is the case of CRPC 420 under Indian Panel Code. The company cheated me by sending a wrong product. I request you to take proper action against such cheater who are making money by such a fraud way and ruining the trust of customer on online shopping.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

I booked SANSUI SMC32HB12XAF(82 cm) from shopclues.com while TV that is delivered by shopclues.com on 9/Sept/2016 is LEDTVS3223K(81 cm).
I have sent return request to shopclues.com on 10/Sept/2016 and ask them for refund
but whenever i call to customer care they say that it will be proceed soon ..but nothing happens i called more than 15 times and continuously sending mail since 10 September but no response...plzzz help me..
Order Number: 98306217
Return Number: 3124836

+6 photos

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Ravi Khandekar

from Indore, Madhya Pradesh

Oct 11, 2016

Tummy Trimmer damaged transfer my amount 158 rs Back of India [protected] order no.[protected]

Wrong TV delivedred and not returning - Comment #2572189 - Image #0

P

Preeti Bhati

from Mumbai, Maharashtra

Oct 11, 2016

My self preeti i live in modinagar i inform uou my order no 99643973 h.no 253 harmukhpuri modingar msi dispatch hone vala hsi so please cancle this product My order no 99643973 please cancle product because my transfer from gurgauv so please cancle this product

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Address: Siwan, Bihar, 841226

Website: shopcluse.com

Sir,
I Have booked Sansui C-11 (S5301) on[protected] on order no 98734841. I have received my product on[protected]. when i opened my product i found it is defect. As per user manual i consult our service center creative mobile care. He examine the handset and told to me it his manufacture defected and issued me DOA Certificate again i consult to you and your team told to me your product return approved.My courier partner visited you and pick up the product.I sent the product on[protected]. I could not use this product for booking nearest one month.So please tell me what is going on my issue and how long shall I receive my product.

+1 photos

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Nabajyoti Bharali

from Kolkata, West Bengal

Oct 11, 2016

Sir,
Inconveniently I have ordered a frock for age group 4 - 5 instead of 9 - 10 yrs.
The item was delivered on 05.10.2016.
In this connection, I would request you to arrange to exchange the frock, if possible.

Thanks

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Address: Bellary, Karnataka, 583201

Website: www.shopclues.com

Latest Universal Mobile Camera Lens (fish Eye + Wide Angle + Macro) lense missing

USB FAN broken condition

Universal Earphone and this not connecting only no symbol in mobile

Hi Ravindra

Cash On Delivery Confirmed
Your Order number is 99515952. We will send the tracking details when we ship your order, meanwhile you can manage your order at
My Account

Your order will be sent to
Mobile No: +9194817****4

Payment Mode: COD
Please keep Rs 199.00 ready in cash at the time of delivery.
product
Latest Universal Mobile Camera Lens (fish Eye + Wide Angle + Macro)
Quantity: 1 Unit price: Rs.499
Discount: Rs.400 Subtotal: Rs.99
product
Exclusive Combo O[censored]SB FAN + Universal Earphone
Quantity: 1 Unit price: Rs.799
Discount: Rs.700 Subtotal: Rs.99
product
Subtotal: Rs.198
Shipping Cost: Rs.0
COD Processing Fee: Rs.1
Total Rs.199

+9 photos

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Oct 09, 2016

Updated by Ravindra003 RICE 4PCS COMBO MULTI COLORED DECORATIVE LIGHTS Quantity : 2

means i must get 8 multi coloured lights

but i received only 6 light and in 6 only 3 working 3 not working k

and they told 8 multi coloured but they sent only single coloured light what a good seller

so i want return n refund k thank u

Oct 09, 2016

Updated by Ravindra003 Latest Universal Mobile Camera Lens (fish Eye + Wide Angle + Macro) lense missing

USB FAN broken condition

Universal Earphone and this not connecting only no symbol in mobile

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K

KULWINDER LONGOWALIA

from Nabha, Punjab

Oct 10, 2016

Product: laurex analog round casual wear watches
Order no:[protected]
Siping address: kulwinder singh, patti dullat, near telephone exchange, Longowal, Punjab 148106
mobile no: [protected]

Damaged items - Comment #2571208 - Image #0

Damaged items - Comment #2571208 - Image #1

N

Nishikanta Sarangi

from Bengaluru, Karnataka

Oct 10, 2016

I want to return as well as refund my amount, what ever i get it's not a good quality.As per this product its very very low quality product .what they seen on website, product is not that much good.

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Address: Gurgaon, Haryana

Website: www.Shopclues.com

I had purchased tyers from shopclues and paid by my credit card, they cancelled order and now they are not refunding my funds.
Attached herewith are two screen shots of the website giving full details of order and secondly complaint ticket no but still they are not replying or refunding amount kindly look into it urgently
Thanking you
SURESH MERANI

+2 photos

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