ShopClues.com Complaints & Reviews

Sir,
I Have booked Sansui C-11 (S5301) on[protected] on order no 98734841. I have received my product on[protected]. when i opened my product i found it is defect. As per user manual i consult our service center creative mobile care. He examine the handset and told to me it his manufacture defected and issued me DOA Certificate again i consult to you and your team told to me your product return approved.My courier partner visited you and pick up the product.I sent the product on[protected]. I could not use this product for booking nearest one month.So please tell me what is going on my issue and how long shall I receive my product.

Latest Universal Mobile Camera Lens (fish Eye + Wide Angle + Macro) lense missing

USB FAN broken condition

Universal Earphone and this not connecting only no symbol in mobile

Hi Ravindra

Cash On Delivery Confirmed
Your Order number is 99515952. We will send the tracking details when we ship your order, meanwhile you can manage your order at
My Account

Your order will be sent to
Mobile No: +9194817****4

Payment Mode: COD
Please keep Rs 199.00 ready in cash at the time of delivery.
product
Latest Universal Mobile Camera Lens (fish Eye + Wide Angle + Macro)
Quantity: 1 Unit price: Rs.499
Discount: Rs.400 Subtotal: Rs.99
product
Exclusive Combo O[censored]SB FAN + Universal Earphone
Quantity: 1 Unit price: Rs.799
Discount: Rs.700 Subtotal: Rs.99
product
Subtotal: Rs.198
Shipping Cost: Rs.0
COD Processing Fee: Rs.1
Total Rs.199

I had purchased tyers from shopclues and paid by my credit card, they cancelled order and now they are not refunding my funds.
Attached herewith are two screen shots of the website giving full details of order and secondly complaint ticket no but still they are not replying or refunding amount kindly look into it urgently
Thanking you
SURESH MERANI

Had ordered samsung powerbank
order no while pacing the order 99235600

and on receiving the damaged package was written order number 99968313

no Bill no phone number of the merchant

had call their call centre no help

the height is they have send me a message that they are unable to send the ordered item which they have already delivered and even send a mail asking were we satisfied whit the product received

totally dissatisfied with this

On 2nd oct. 2016 i ordered for pack of three deos (Axe deo, axe signature and fogg deo) vide order no. 99880283 as shown on the website of shopclues. Instead of the items shown on the website of shopclues, axe deo, spark deo and wild stone deodorents were delivered at my residence. This is really cheating on the part of the company. Necessary. Action against the shopclues company is solicited and the company may be asked to deliver the right items what they are showing on their website. I also appeal all not to order anything from the shopclues because i also faced such type of problems earlier also with shopclues.
M. S. Bhakuni

Sir order no.[protected] hai jo shipping address hmne diya hai us address pe delievery available nhi hai.isliye hamara payment wapas account me send kar de date[protected] refund date dikha rhe hai lekin abhi tak account me rupees nhi aaye hai.please sir check karke amount account pe send kar dijiye.please sir check karke amount account pe send kar dijiye.please sir check karke amount account pe send kar dijiye.

thank you

I received the product in pathetic condition and damaged condition, i had received the product on 24th september 2016 and i filled a return request on the very same within one hour of receipt of the product.in the return request i had not mentioned the word damaged but had used all possible vocabulary (Pathetic, cheap etc). I received a mail on 27th asking me to send pictures. I sent the pictures on 29th of september 2016 where clearly depicted that the product is in horrible condition and even realised while clicking the pictures that a part of it is damaged which i even specified in the mail. Now the shopclues is declining my return request saying that the damaged product return request should be filed within 2 days of receipt of product. This is really unethical and cheating customers. I had bought this product as gift for somebody and was terribly embarrassed. I have written endless mails with reminders but nobody even bothers to respond. I need an immediate intervention of the senior guys and expect a quick positive response.

My bank account tranjaction complit but shopclues oder not complit & massge given payment failuer plece auto credit my tranjection rup. 359 failuer order no[protected] dt. 8.10.2016 plece return my payment rup.359
i have very tired this third class procecing i cant happy yhis shopclues syatem & custmer care call charges shopclues not given massge this order confirm not confirm masge given tranjection faild but my account deduct rup.359

I received a multi chopper vegetable cutter nicer dicer damaged one.Through the representative of the shop clues i returned the damaged product since one year they have not replaced the item or refunded the money. I contact through phone it is a STD Call i spent more than the product cost till no response. therefore i request you kindly replace the product or money refund. My phone no is [protected]. My Address is N.Mani, No 230, 4th Cross, H.M.T. Layout, Mathikere, Bangalore-560054.

I brought the coolstar insulated water bottle 1200 ml[protected].it shipped safely to my home .when i open it i found that the bottle neck is so small than the cap provided..its keep rotating. i submit a request for replacement .its showing oops try again or please select reason even through i selected reason.my order number is 99471636.please resolve it.

I have purchase online a lenovo power bank but I had received a Samsung damage power bank, shopclues had refuse to returned, but your dotzot couriers have give this power bank from whom ?that's only know by you, if possible please give the despatcher details, shopclues have refused to returned, they are said dotzot has received your package from fraud company so you ask to dotzot.

Today on 06.10.2016, i got the above mentioned order "sobo" electronic control chappathi maker instead of eagle chappathi maker and the received one is damaged and unusable due to
Broken handle and one protion where the handle is fixing is also broken. so i am not interested in your product and i want to return the same. i request you to return the money to my bank a/c and collect the shipped item at the earliest.

Respected sir
I have placed my order on 2nd oct 2016 aqua supreme ro+uv+uf+tds 18l water purifier my order no is 99812042
The time i was ordering the product its was clearly mentioned it has cash on delivery (Cod) avaliable on my address but today it got a message form shop clues that they can't deliver my product on my address and cancellng my order.
And now i just want a favour from shop clues that deliver that product at my address and give confirmation of my order or else i am filing a complaint on consumer court against shop clues kindly give all the conformation to me with in 24 hours or else i am complaining. Contact me at my number [protected] or [protected] kindly have a look on my request.

I got sony mdr xb30 from shopclues for 529, which is completely a fake one.. Sound quality is so bad,.. I wants to return the product.. But do they refund?? Pls stop fooling customers... I thought its a unboxed one but not its fake,... Atleast sell some original products at appropriate price, which is helpful, but never do cheating like this.. I wants some action to be taken against such sellers.. They dont even mention the condition of the product wheather its a brand new or unboxed like that.. Regards nagesh

Hello sir/madam .i make profile shopclues 3month before something.my company name[AP TREDERS]i send many product all return, no any person guide me.ok no problem.but last time i send one product.[product name[.blowing shanks ][order id/97867198]one month before they close my profile.i m out of india then i comed back i asked shopclues custmercare they told me ur account[ -366rs].then u pay ur balance should be come ur account. i told ok no problem.i pay .then they told i send all possiser ur mail .i tell ok.i week gone i two three time call same answer they gived.last call they toid me MR AMIT our policy according first u buy our policy RS 3000.for three month.first u pay then ur account start and ur money will come ur account.what i do.i m very trouble .pls help me.my mobil no.[protected] PRINCE BHARTI

I have ordered navratri combo deos (Fogg +axe signature +axe choclate) order number 99215191 and is delivered on 3rd october 2016, which is the damaged product, unsealed and in combo included some wrong product like i got nivea in the place of axe signature and you have delivered me the water mixing deos which i never think so nd it dissapoint me a lot, like in fogg it seems 60% water is mixed somewhat also in others too... The items are totally dissapointed and are unused... It shows something and delivered something else and these are the things which i have seen in shopclues only and wheres others online store provide satisfactory products... So as per the damaged, unseal, wrong product incuding some other mixtures in product... So i kindly request you to refund this item and no return and no replacement just refund only so take your items back and return my money... Please...

Dear sir,
I had order for hul pure it water purifier 23 lt. As on 18
-9-16 on line on your official site, i got the delivery about same as
On 30-9-16 at 1.10pm. Even though i had fill up request from about
Returned damaged form duly attached with broken articles, i will not
Get any satisfactory reply from the company, my order no is -
98966094
I got hul pure it water purifier with broken condition, so kindly do needful in this regards,

Purchased a 5.1 krisons polo home theater but u send me wrong and its not a 5.1 channel.it have 5 speakers and sub woofer and input there is only two channel.i need 5.1 channel input and output and you give me wrong one with default item(some speakers are not working).i also make refund request in your site.please do the refund.my order number is 99091744.i got the delivery on 30.09.2016 and booked on 10 days before.

I have ordered Aviator Sunglasses at shopclues. I have received only broken product from shop clues, i didn't expect this from Shopclues. I need my cash back or i want u to exchange the product.

order no : 99755553
contact no : [protected]
email: [protected]@gmail.comI have ordered Aviator Sunglasses at shopclues. I have received only broken product from shop clues, i didn't expect this from Shopclues. I need my cash back or i want u to exchange the product.

Hi
My order id99633994 with shopclues..
I purchased a sony bravia tv in shopclues as they offered at 92% so i likw the offer and purchased by ful amount shown in d site. After few days they cancelled without any intimation and said to refund.. If they can't give product as promised price and condition why did they advertise in their site and who pay the intrest as i used a credit card to purchase.. I want my product as they promised. They betrayed with offer.. I think they have a plan after purchase they use my amount which is given to show as their balance after their work gets complete they cancel the order and said to be refunded. Here the customer pays for intrest for this period..

Please do needful