ShopClues.com Complaints & Reviews

Address: 461111

Website: www.shopclues.com

Dear sir,

I purchased a product from shopclues.com i. e home gym 20kg set worth rs. 1021 with other equipments on 20 sept 2016, and i also paid payment of it and the expected date of delivery is 6 oct 2016, but that company wasn't provide me the correct tracking details in my account even they text me and mailed me on 30 sept that my order has been delivered, even i don't know where they delivered my product and no courier service yet contact me regarding my order delivery.

I have also provide my order details with shipment tracking details.

Shopping company - shopclues.com
Product id[protected]
Order no[protected]
Courier name:- gatikwe.com
Tracking no[protected]

Regards,
Abhishek galar
Mob-[protected]

ShopClues.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 400072

Website: Shopclues.com

I ordered a prestige otg from shopclues order number 99092376 due to unavailability they cancelled the order promising me to get it from other merchant which was also not done. They just keep asking me for more time i call them give 24 hour for your enquiry give 32 hour for bla give 72 hour for refund give bla bla and bla at the end they didn't deliver and promised me to refund (Which has not been done yet) my concern is if they don't have the product why are they still showing on thier site i should get a refund plus the oven for keeping my money for more than 10 days and for such an unpleasant service

ShopClues.com customer support has been notified about the posted complaint.

View replies

S

Sam David

from Chennai, Tamil Nadu

Oct 23, 2016

Shopclues made my purchase hell. Oh my god no more words to express my pain.. Who gonna make these people get punished for their looting. I have ordered a product on 14 October 2016, within two days I got message saying that it got delivered. But I didn't receive any product. Immediately I called shopclues. Mr. Shubam picked my call. He said he will rise a complaint and he feel apologies for the mistake. No more indication from shopclues then. I called after three days again shop clues. I have explained all my stories, the call got cut. Again I had to call them.. Then again I explained all stories happend. He also felt bad about the issue and he apology. Oh my God.. How many apologies... But no more action or help from their side. Only apologies. Apologies.. Apologies from them. Hufff.. I am tired. Shopclues kept my money for almost ten days now.. From one customer they keep this much money.. How many customers, how much interest they wil get for such stupid trick. My order number is[protected]. I have not yet received my product. My website says it's got delivered. I didn't get my package yet. No customer care works and helps... They asked me to wait another five days now.. Just to check with courier guys.. Who delivered.. To whom delivered. Which address delivered.. Nothing I know.. How many complaints I have to rise. Someone help me to handle these people..

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana, 122001

Website: shopclues.com

I have purchased a samsung mobile from shopclues on 22sep
Still it has not delivered to me
I am calling from last 6days to courier company and shopclues but they are not responding
Also am asking for refund but they are not ready to provide me refund
The courier company xpressbees also not
Resolving the query
Kindly deliver my product on urgent basis
And try to close this type of fraudulment companies whe are cheting the customer

ShopClues.com customer support has been notified about the posted complaint.

View replies

V

vikas194455

from Delhi, Delhi

Sep 30, 2016

Sir i order puma john green black flip flop but not rececived yet my order no 98356576 i order 6 sep and message get me your order has ship and olso message to early deviled message at 9 sep item cold received me yet and i paid online traction si plese help me this item email id [protected]@gmail.com

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Kota, Rajasthan, 324007

I have purchased a new lenovo battery from shopclues of rs 789. But they deliver a defective piece. Then i have return the item and they send me a confirmation message on 26 September yet they have not pickup the defective product and the money is not refunded yet. So please proceed my complaint ASAP. It is my humble request to you. And please refund the sum of 789 rs ASAP. On my bank account

ShopClues.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bharatpur, Rajasthan, 321001

I am received a product of a cow and calf from shop clues at date 29/9/2016 on Thursday.but the product is too damage.all the parts of cow is totaly damaged. and the base is quite broken.i want to return it.please return my product as soon as possible.my order no.is99366337.please be needful.and change my product and give a new one .I am buying product from shop clues first tym.i never expect like this.pls resolve it

ShopClues.com customer support has been notified about the posted complaint.

Sep 29, 2016

Updated by kriti agrawal I have received a cow with a calf at the price of 129/-only at on 29/9/2016 on thursday.but the product is too damaged.i want to change it.i am totally disappointed with this.pls change it and resolve this problem.my order no.is99366337.

Sep 30, 2016

honey1122's response please do something..

View replies

H

honey1122

from Delhi, Delhi

Sep 30, 2016

I already 3 times complaint against, but no action in my complaint. otherwise refund my money..

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.shopclues.com

Team,
It's been more than 10 days and I haven't got my order yet despite calling them and complaining.

When I am asking for to cancel my order and refund my money immediately, ShopClues saying that we can't cancel at this point.

Customer care is not helping and neither there supervisor.

They have buyer protection clause and I don't know what they are doing with that clause.

Please help me getting this matter closed at earliest.

Regards
Ashish

Oct 20, 2016

Complaint marked as Resolved

They have refunded the amount in payumoney wallet

ShopClues.com customer support has been notified about the posted complaint.

View replies

@

@khan

from Delhi, Delhi

Sep 29, 2016

My order no. 99005312 a wallet it is did not recieve my address which include in my submission . mera order mere yaha se 30 km. far BEAWAR recive hua he i cant take my product at beawar so please either my product sent my given adress otherwise refund my money. fast

Reply

@

@khan

from Delhi, Delhi

Sep 29, 2016

My order no. 99005312 a wallet it is did not recieve my address which include in my submission . mera order mere yaha se 30 km. far BEAWAR recive hua he i cant take my product at beawar so please either my product sent my given adress otherwise refund my money. fast

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110032

Website: myaccount.shopclues.com/support

Hii Shop Clues

My order no 98977624, I want to refund & retun. This item is not working and duplicate, defected & not original item, Charger is not original, software problem, bad condition phone.
I have received faulty item by shopclues. I have sent return request when I was received same day but yet till I have not received refund & not came any person for return.

Dhiraj
[protected]

On Wed, Sep 28, 2016 at 1:27 PM, ShopClues.com wrote:

##- Please type your reply above this line -##

Hello,

Thank you for contacting ShopClues.com.

Your request has been logged with ticket number 7773573. We have also sent an SMS with ticket details. Please use this email or SMS to check the updates.

We try our best to get back to you within 2 working days.

Team ShopClues.

DhirajKumar, Sep 28, 1:27 PM IST:

on the behalf of the customer

i want to return this product because charger is not working phone are defective so pleas return this product as soon as possible.

Regard's
Aditi
Shopclues.com
_._

Cheers,
ShopClues Support Team.

[NZQ46E-LO42]

--

Thanks & Regards

DHIRAJ

ShopClues.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Dadra and Nagar Haveli, Dadra and Nagar Haveli, 396230

I am puchase Canon 700D DSLR camera from Shopclause and i receive it as carry bag was missing. and I am sending all Item Photos to Shopclause for his ready referance. but he is not help me.

ShopClues.com, Sep 8, 4:52 PM IST:
Dear Customer,
Greetings from ShopClues.com.
This is with reference to your query regarding order #96823281.
Based on your concern, As we already informed you that we would require the images of the outer packing of the product as well. Therefore, we request you to provide us the clear images of the shopclues all portion outer packaging with Shipping Label, highlighting the condition of the outer packaging of the product at the time of delivery.
We request you to share the details within 48hrs to proceed further. Moreover without required information we are unable to provide you the resolution.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Vinay
Customer Support Team
ShopClues.com

ShopClues.com customer support has been notified about the posted complaint.

Sep 29, 2016

Updated by Deven665Davda isse jyada clear image mere paas nahi hai...

Sep 29, 2016

Updated by Deven665Davda Deven Davda - [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 641112

Website: shopclues..not compiaining... I have to get it replaced

The Mobile I bought on 26/9/2016, lenova A1000 8 Gb black ( 6 months sellers warranty) costing Rs.3030/- is not charging properly, moreover, scratches are there on backside of it. it is an old look. So I want to replace it or return my cash. I am always buying something and something from online. that means old customer.

please do the action quickly.

ShopClues.com customer support has been notified about the posted complaint.

View replies

B

Birru Naresh

from Mumbai, Maharashtra

Sep 29, 2016

I buy a trimmer in online shopckues website on[protected] but not working

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Aligarh, Uttar Pradesh, 202001

Website: www.Shopclues.com

Dear concern,

I purchased one mobile phone from shopclues by online on dated 14september 2016, which has been delivered on 19 september 2016 at givn address.

When i received product then i saw that mobile phone was damaged then same time i intimated with delivery boy for returnig same but he denied and said mark online complain to shop clues for returnig process.

Since, i have mailed several time to shop clues but none of them reply me..

Please provide me solutions..
Product name - ikall k-40 (Mobile phone)
Amount - 598/-

Thanks & regards
Love varshney
[protected]

ShopClues.com customer support has been notified about the posted complaint.

View replies

C

Chanti Praveen Kumar

from Mancheral, Telangana

Sep 29, 2016

Return Item Amount Not Received Rs. 301/- so plz. solve the problem
Order No: 96723031, Sassy Riti Riwaz Bhagalpuri Printed Saree (QTY:1)

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 400088

Dear team,

My registered mail i'd : [protected]@gmail.com

My contact number : [protected] /[protected].

Kindly refer the attachment and process my refund.

I also request you to kindly transfer my all clues bucks in my bank account.

Bank details already update.
I request u to transfer any of my bank account.

#- please type your reply above this line -#
Hello,

Thank you for contacting shopclues.com.

Your request has been logged with ticket number 7772134. We have also sent an sms with ticket details. Please use this email or sms to check the updates.

We try our best to get back to you within 2 working days.

Team shopclues.

Uraj gupta, sep 28, 7:48 am ist:
▶ show quoted text
Attachment (S)
Screenshot_[protected]_com. Shopclues. Png

Cheers,
Shopclues support team.

[j66kko-vp7d]

ShopClues.com customer support has been notified about the posted complaint.

View replies

R

rahamathulla mani

from Ponnur, Andhra Pradesh

Sep 29, 2016

Dear sir i just sent the product back to shopclues head office am i eligible to refund my money return id is 3147124 and is sent by the courier because the company workers said that they are not eligible for pickup in my adress so please send me my money to my account

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 411047

Website: shopclues.com

I have purchased one battery for my mobile XOLO Q 1000 on 21 Sep 2016. The battery was initially charged upto 30% but complete night I have keep the battery charged. In the morning it shows only 30% after charging whole night. The thickness of one side of battery is also thick and after placing the battery, cover of phone not being tighten (one corner).I tried to contact you through telephone, but from their I could not get any result. I have already contacted through my RMN, but they told to register a complaint about the product with few photographs. Though I have already written the same matter earlier but at that time I have not attached any photogrph. I need a Good Battery for my Mobile at the earliest please.

ShopClues.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.shopclues.com

I ordered replacement battery for micromax a50 on 07.09.2016 with order id 98391567, for which a wrong product was delivered on 14.09.2016. I initiated replacement request, which company accepted and they sent me another product on 26.09.2016, which i shocked to see the same product again.

As i became certain that they cannot deliver, i initiated return request and asked for refund (I was charged rs.349 for a product of rs.299, in the name of shipping and cod charges). They bluntly rejected the request, thereby i compromised with my money and derived no utility, with no fault of mine.

Thanking you.

May 12, 2020

Complaint marked as Resolved

After another mail to their official email, company official called back and refunded the amount.

ShopClues.com customer support has been notified about the posted complaint.

Sep 24, 2016

Arti Ashok Verma's response they did many time mistake in services which i avail i thought that it is first time they did mistake but i was wrong the company shopcluse repeated there mistake known. i did not get any product which i Oder and prepaid.

View replies

A

Arti Ashok Verma

from Dabra, Madhya Pradesh

Sep 27, 2016

Amount prepaid of product but still not get and company said that product delivered and they did not show me any proved that i got product like my sing etc. i have order.even they do not give any response of complain when i clam.

Reply

B

bubbi_619

from Pune, Maharashtra

Sep 27, 2016

Bad Response against customer request and pathetic service. After 5 days giving response to cancel order. Since last 3 days i am chasing for order update but no reprocess from customer care

Reply

S

Sunil Reddy GB

from Bengaluru, Karnataka

Sep 27, 2016

Please i gve i taken nokia 1600 phone 2months back i buyed in shopclues money not came

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Faridabad, Haryana, 121002

Website: www.shopclues.com

I have purchase a mobile model no Micromax Canvas A1 -AQ4502 (Ugradable to Android 6.0 Marsh Mallow ) in shopclues.com on 2nd june 2016. Order no is this product is 92622771. After receiving this phone i had found some manufacture defect in this phone. I have complaint many times but they guys not acceptable my complaint after may times they picked my phone on July 4 as for refund. but today 26 September 2016 my refund is not initiated to me. In this time may time i had talk with customer care every time they guys asked to me give 48 hours to resolve. and after that no resolve for the this problem. Many times I had to talk with executive and say i don't want replacement . I want only refund but every times they send me replacement and waste my time for 15 days as per company process. Now I had very tired and harrasment to call shopclues to give proper solution. Now I want my refund asap and my harrasment charges whos responsible for shopclues. Please gave me proper solutions and refund my money

ShopClues.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ambala, Haryana, 133104

Website: shopclues.com

Madarchod hamr paisa lauta de apna product apna gand me ghusa de teri ma ko chodo bhosdi wala randi wala garib aadmi ka paisa lekar apne aap kaa bahadur samaghta hai apna product apne pas rakh aur mera paisa refund kr de teri maa ke chodo randi wala Re bhosdi wala.Re mai ek garib family ka beta hu mere pas itna paisa nhi hai ki mai khi bhi paisa de du teri ma ko chodo shopclues wala sab thief hota hai poor ka paisa lekar khud rich banta hai

ShopClues.com customer support has been notified about the posted complaint.

Sep 26, 2016

Updated by sintu kushwaha I purchase jeans but not good quality and style. I want return this product but don't return please return this product.

Sep 26, 2016

Updated by sintu kushwaha I purchase a jeans but not good product, style and color. I want to return this product and refund my money.
Pleaseeee

View replies

D

debdatta guha

from Noida, Uttar Pradesh

Sep 27, 2016

My order id is98457701 shopclues is showing me that my order has been delivered bt i didnt get the order till now. my payement has been done but i didnt receive. plz cancel and refund my order. plz help what to do now plz.

Reply

D

deepak k chaudhary

from New Delhi, Delhi

Sep 27, 2016

Shop Clues Order 98320475 for Neoprene Hot Waist.. booked date - 05 Sep 2016 & deliver date 15 Sep 2016 show,
but product not deliver tili date 20 Sep 2016 . but your status updated it product already delivered .

Aramex courier tracking no. [protected]

kindly help

Reply

S

sankanur

from Vidisha, Madhya Pradesh

Oct 28, 2016

NAME; Deepak.sankanur
ORDER NO :[protected]
PRODUCT: Combo Ankle + Knee + Elbow + Palm Support Pairs

subject- Refund is not done

ORDER NO :[protected] Shopclues have cancelled the order. I have payed the money by online. The amount have not refund yet. Shopclues have given me sms that refund is transaction is done in my bank. I have saw in my bank amont have not transaction yet. what date the amount wiil be transaction . please tell me

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: 411041

Website: www.shopclues.com

You are not delivering product on time.
when i purchased the product on COD basis, delivery is within 3-4 days.
and when purchase is done with payment you are delivering product within 10-15 days.
you are money cheater people sitting there.
you use customer money for your own purpose.

order date 22sept. 2016
your estimated delivery date 5 oct 2016
total days - 13

in whole world i have not seen any company's delivery time so much.
i think you are bringing this product from abroad for me specially.
Thanks for this best service...

ShopClues.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Dimapur, Nagaland, 797112

Website: shopclues

I ordered samsung led tv 40inch on 25th june and received it on somewhere around july 23 (much late from the promised delivery date) and found that display of led was damaged. so i filed return request with shopclues and couriered back product to them on aug 4...in third attempt by our skyking courier partner they accepted the delivery of the productbefore that they were not accepting the courier also...on my continuous and repititive calls to them i got to know that product has gone for quality check and everything is okay...and now a few days back they mailed me that product they received is damaged so u contact your courier partner...no refund and no replacement is done and my money is blocked so what to do now...? i asked them for pictures of damaged product via mail but they dint send me any

ShopClues.com customer support has been notified about the posted complaint.

Sep 25, 2016

Updated by bansalsonam order no 93898938

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 122002

Website: www.shopclues.com

I bought T Shirt & my order id[protected]. I saw Red, yellow & Black color T shirt however I got Pink, Orange & Green color which i didn't wanted. No where is written on shop clues that color would be subject to availability moreover one of the T shirt is dirty. I never expected this kind of pathetic services from this portal. I think your vendors are making customer fool.

ShopClues.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500072

Website: www.shopclues.com

Hi,

I would like to register a complaint against Shopclues.com as I have ordered a Laptop - Fujitsu online from Shopclues website.

But I have received the product with an HDD issues called their customer care every alternate day for replacement. It was mentioned on the website that they will accept return or replacement. Today they confirmed that they won't accept replacement or return and I have to visit Fujitsu.

My Shopclues order number is 97645215.

ShopClues.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Tiruvallur, Tamil Nadu, 6000052

Website: www.shopclues.com

We would love to hear from you on your recent order: 97659658

Dear sir / madem,

I am raj kumar. K from chennai, in your products was very bad and not in use, because this date wind ubislate 7" with calling mobile speaker problem, also without internet and whatsapp more features in added in this tablet mobile, so please exchange this products at the same products name data wind ubislate without calling and internet facility and other features, please kindly issue the new tablet mobile, as soon as possible.

I am send the mail dated on 07.09.2016, but no response in our shopclues company, please this products was returned after, so please give me the exchange of new datawind powerful educational tablet without calling rs.2499/- and cash on delivery, this is request sir / madem, kindly the same, as soon as possible.

ShopClues.com customer support has been notified about the posted complaint.

Sep 24, 2016

Updated by rajku76 Dear sir / madem,
I am Raj kumar.K from chennai, ia have purchase of Tablet mobile - Data wind ubislate 7CX - 7" with calling is problem speaker and internet, whatsapp, camera and video more features is not this tablet mobile, so please give me the exchange of New Datawind powerful educational tablet without calling Rs.2499/- and cash on delivery, this is request sir / madem, kindly the same, as soon as possible.

as regards.
K.Raj kumar
mobile no: [protected]
email id: [protected]@gmail.com

ShopClues.com Complaints & Reviews

File a complaint to ShopClues.com

ShopClues.com reviews & complaints page 145

Regarding product delivery and shipment

Post your Comment

Looting me and keeping my money for more than 10 Days

Post your Comment

Product is in transit

Post your Comment

Lenovo battery

Post your Comment

Product of cow and a calf

Post your Comment

Order ID 98819056

Post your Comment

Not working phone & second hand phone received

Post your Comment

Carry case bag missing

Post your Comment

Defect in the lenovo a1000 (6 months, seller warranty), 8 gb black not charging properly recently bought on 26/9/2016

Post your Comment

Delivered product damaged-98737306

Post your Comment

Refund not processed

Post your Comment

Mobile Battery not taking charge and thickness of one corner is more

Post your Comment

Wrong product delivered twice in a same order, still refused refund

Post your Comment

Refund not received for 4 months

Post your Comment

Return and refund

Post your Comment

99192739

Post your Comment

Delivery of damaged lcd

Post your Comment

Complaining about mis guiding customers

Post your Comment

Not taking return

Post your Comment

Datawind ubislate 7" tablet mobile

Post your Comment

Related businesses