ShopClues.com Complaints & Reviews

Sir, i have placed an order of nokia 225 mobile on aug 27th..i have paid the cash and waiting for the product..but i dint get the product. After a long enquiry with ur executives daily they used to say that they have handedover to expressbees courier..daily same reply..15 days completed after a long followup i have received a msg that the item cant be delivered to ur address and hence we will refund the money..what the hell they are talking. Fully cheating..u are collecting the money from the customers in advance and using the money without sending the product.its totally cheating.you are using our money for ur business by depositing in ur account and getting interests..why did u receive my payment while u cant deliver the product.dont u know before only that u cant deliver the product.u have used my money for 15 days and now that tooo after a long followup now u r saying that u cant deliver the product.how embrassing this is..i want the same nokia 225 product delivered to my address or i will give u other address also to where u can deliver the product..plz lookafter this..serve better but dont cheat the customers..booking code .my order numb..97854318..

Two days back i received samsung champ android charger in ur online shopping zone while i received and it not working condition .
My Order no #98269281
courier
I have received and after piug in its given sound an do'not working and my mobile galaxy j 7 is burst so plz as soon as possible the replace it . May in future how we can orderand belif shopcles.
Now days shopcles getting good will from socity but this instruments may cause bad name about people mind so improve ur shopping goods quality for better serve.

I ordered two product from Shop clues. The one external hard disc and the power bank on 11/08/2016. The first order has been successfully couriered through Blue-dart and the product also received by me but the second order Livtel 1008 power bank was couriered through professional OKL but that has been delivered in wrong address and handed over to the wrong person. Even after an en-number of mails and phone calls also these people are not able to solve my problem. When the courier person made a mistake who will be the responsible, Shop Clues or the customer. I thought Shop Clues will give good product and good service but all in vain. They showed the Pod which has the
unknown signature not mine. Still I am waiting to get my product or my money back.

On 4/4/2016 order[protected] Lenovo k3 note from 1st month phone was defective so went to lenovo care center but refuse to take as invoice not recived by shop clues. so phoned to shop clues so they gave number of value cart first time value cart refuse to take complent after i call to shop clues they told me if value cart not respone we will refund you.next day value cart phone came & give me pune value cart number .I went their but they refuse to take phone as they told that value cart services not giving. so again came back home & phone to value cart they told to go to pune office again & call them after that they taken defective phone for repair on 24/8/16 .I try to contact but no feedback & after more than 3week on 9/9/16 phone can not be repair in pune Send phone to value cart for repair.
It is very embarracing situation that after taking so many effort giving phone for repair taking followup no feed back from value cart. so please please refund my amount & take phone back.

I had booked the PurePlay Mens Dark Grey and Black Perx NS Tracksuit along with Order No[protected] ON 03-09.16 but till date not delivered my product at my home and already I had contact to customer card of shopclues and from there reply me that not trace the courier record and said me that wait for 2 working days but till now not response from shopclues ...

So request you please solve my problem as soon as possible...

FROM
D.K.BISWAS

Delay in shipment. Order No.97468711 dtd 20.08.2016. Shipment details provided on line ..Fedex Tracking No [protected] ..
in regard with it made a contact with fedex..wherein they repliedsaying that only label has been created..product not been handed over to them by your company for dispatch..Following up with your desk personels since 1st of Sep..because assured date of delivery was 30th of Aug.2016 ...but everytime they keep on saying that it is a delay with their courier partner and will update latest by 12th Sep.2016.

Need to know whether I'll be getting this item on 12th since i have already paid online. Or else inform for cancellation of order with immediate refund of amount.

Thanks,
Kalaivani

Dear Sir,

We purchased one number SUN- THE COSMIC POWERHOUSE (ASTROLOGY) by Prash Trivedi and Vela, the MRP of thebook itself is rupees Hundred only, but you charged Rupees Three Hundred.
This book is available in flipkart also, this is totally fraud.
Please re embers the balance amount at the earliest.

My order Number is 98183794.

Regards,

Anil
Email : anil.[protected]@gmail.com

I have ordedred 3 (three) nos hdecore polyster 5*7 feet blue carpet, order no.97440192, cost rs.743.00 comprising unit price rs.139.00, shipping chgs. rs.99.00 per unit & cod fees 29.00.
The order is delivered today in a packet against cash payment of rs.743.00 thgrough tci-xps. when i open the packet i see that only one piece carpet is there instead of 3 (three) pieces, not only that the product which i have ordered is not matching. please look into the matter & arrange to either return the same/replace with original ordered product as well as correct in quantity i. e., 3 (three) pieces which is not delivered. tci-xps delivery docket no. dwb.[protected], delivered on 08.09.2016 at 6 p. m. i do not know if i, being a manager of a nationalised bank cheated in this way, then what will be happened to illiterate people. i repeat please look into the as a serious issue & resolve the matter immediately. i have purchased thro' flipcart, snapdeal more & more products never happens such incident, probably my bad selection to purchase thro' your app. wishing your quick response in this regard.
With thanks,
Debabrata roy, c/o. bank of india, free school street branch,
41, free school street, kolkata-700016. west bengal.
Mobile no.+91+[protected]

Miceomax a120 bsttry damage pack seel my battry retan battry my many refand my name deepakkumar py mobile no [protected] cont namber dlavry date 08/09/2016. 6pm my complante date08/09/2016 pm8 oder namber 98152703

Since i didnot not get the invoice bill . I want the bill for claiming warranty. So I want the bill of order no.73310916 and mail to my email address given here : n.[protected]@hotmail.com . please send it early as possible because I want to claim for warranty of my laptop and my bill is missing so I'm requesting you to please send to the given email address . Thank You

My order no. 97498841, dated 21/0/2016.Booked above mentioned subject material thru advanced credit card payments.As per commitments delivery date, till 30th august, still till today i have not received my booked machine.I made the complaint many times in between .But not satisfactorily replied i received from your company.
After 16 th days of booking
today i received your email mentioning about refunding the booked amount as courier company could not deliver the machine at my given address due to nonavailability of my address.It is a fake cause.And also received a message mentioning that due to curfew at my location, we are delaying in delivery of machine.It is also a fake cause, as there is no curfew in my town.
I am very much disappointed with this attitude of company.I am a regular customer of your company.You can check my old status.
Is there any hope for delivery of my ordered machine?
dr rajeev jain
khandwa
order no. 97498841

Don't buy any product from Shopclues, buy from Amazon and Flipkart only

Recently ordered LG Nexus 5 from Shopclues, order no is 94786174 but I received defective product. On the same day called the customer support of Shopclues and told the problem with the product I received from there store.

RETURN DETAILS

Order id: 94786174
Return id: 2969406
Return date: 12/07/2016 09:43 PM
Returns status: Return Request Complete
Product: Original Google LG Nexus 5 - 32GB

They promised for refund of the product once they receive the mobile phone back from me. Next day itself I sent the mobile phone back to the Shopclues and waited almost 1 week for the refund amount. It's been more than 1 month, still I haven't received the refund amount from Shopclues. Yesterday when I called Shopclues customer care, they said wait for 4 more days to get the refund amount. I am pissed off from the service of Shopclues, this was my first order from Shopclues. I will never buy again anything from this worst Shopclues online shopping store. pls help me and dont buy any product from shopclues this is what i will post in all forum and consumer complaint and where ever i get a chance to post i will keep posting this daily ok i want refund

Order no.93297750 order date 16jun16 delevery date 25jun16 product damage mila replment ke kai bar kaha nhi mane jyada presser diya to merchant se bat krne ke bola mr. Deepak ne mana product damage h replacement ke liye mane product ko send kiya gya 23july16 complain by mail 24, 26july 2, 3, 5, 6aug16 but koi responce nhi 8aug16 by call chargble complain ki jab company product damage bol rhe h or kuch bhi action nhi le rhe h last 2 1/5 month se product or amount unhi ke pass h na refund or na hi replacment kr rhe h or sath hi jo curier send charge diya h uski shopping krne par majboor krte h mai mindly bahut pareshan hu na koi sunne wala na hi action lene wala h last complain no.7478986 dated29aug16 ko hui by call koi sunwai nhi plz help me product amount 2799 rs.

Dear team,

I had placed a request for refund and no one has come to pick the product and process the refund

Comment: the tiffin box is broken
Order number: 96326407
Return number: 3043356
Product: topware lunch box with insulated bag - 4 pcs
Reason: manufacturer defect

Please refund my amount and take the product back

Regards,
Swati chaurasia
...

We have order a product b branded grooming trio hair dryer straightener curler.
But in that hair dyer not working so we return product for replacement form our alternative address but not yet collected.
Ur service is slow and we are very disappoint from ur service

So please reply us as soon as possible.

Our order number is 97647330
Our return i'd is 3104899.
Please reply us

Dear sir,

I have paid rs.474/- through sbi netbanking towards shopping of a moserbaere 32gb pendrive on[protected]. But i did not get any confirmation from you. Rs.474/- has been debited to my account. Payment ref no-[protected]ig0cqkpct2. Please intimate the status of the transaction. You are therefore requested to take immediate necessary action in this regard.

Bk biswal
[protected]

1: samsung galaxy note 3 i had by from shopcluse it is duplicate product
2: battery backup is not good
3: s pen is not working it is very very bad products
4:camera 13mp is like a 3mp cameras and side of the camera is heating very badly
5:so i want my money refund from yours shopcluse
6: if any problem you can call me [protected] / [protected]

Inspite of several request over telephone the material was not delivered till date which is lying at 'aramex', one of the carrier of shopclues. The item was suppose to deliver by 04.09.16.

Furnishing below the details for ready reference.

My order 97806789

Carrier name: aramex

Tracking number: [protected]

My mobile no. [protected]
[protected]

Two times the complaint was highlighted to the customer care executive of shopclues but all are in vain.

We have received only one piece against the order quantity of 5 pieces.
Order # 96196879
Date: 31st july 2016
Shopclues has rejected our refund on the ground that return has not been raised within 48 hours of receipt
We were under the impression that remaining pieces will come in separate packet. After a week time when we did not receive the remaining 4 pieces then we initiated a return

So this is a classic case of being cheated in an online shopping
Many times spoke to shopclues customer care executives & supervisors and explained them the issue.in the process we spent around rs 300-400 in follow up.
On 22nd aug we uploaded the photo also after we have been told to do so on 15th aug 2016. We have been told that our case will be investigated with the courier partner and once we upload the photographs, this would be considered for refund.

On 3rd again we spoke and being assured that the supervisor will call us back in next 2 hours. But no call back.

On 4th again i called up customer care supervisor and he has expressed his inability to process any refund

This episode has completely eroded our confidence in online buying.

I am a Merchant on Shopclues.com and I dispatched a Product for Order 93309896, Invoice Amount 374/-, on 18th June 2016.

This Product was not received by the Customer and marked as RTO (Return to Origin). While returning the Product, it get lost by the Courier, as accepted by Shopclues.

As per T&C the Payment for the Product should be credited in my a/c. because neither I got the Product & moreover I am suffering a loss for Rs -165.00/-.

Their billing system is showing something like this:-

Date:- Amt.

[protected] +115.4 (Cr.)

[protected] -115.4 (Dr.)

[protected] +115.0 (Cr.)

[protected] -165.0 (Dr.)

As a result my loss is Rs -165.00/-

I raised my first Complaint Ticket on Sopclues.com on 13th July 2016 by Ticket no. 741048 which later changed to Ticket 754738 on 2nd Aug and then it changed again to Ticket to 754738 on[protected] and my Last Ticket #025386 was raised on 11th July which is still Pending.

Unnecessary delay, unsystematic management. They are irresponsible people with loot mentality and so I want a strict action against them.

I want my loss amount for that Product.