ShopClues.com Complaints & Reviews

Hi team,
I ordered the product on 14 august 2016, estimated delivery time was 21 august 2016. I tried contacting your support many times, but unfortunately they don't have any update.
I tried contacting your courier team, but there customer service is pathetic. They hang up the calls, put the calls on mute.

I ordered the laptop as a rakhi gift for my sister, but i have not received any update from your side related to the delivery of the product.
I have raised a request to refund my money in my bank account. Since than i have not received any response from you side.
Order id : 97072582
Return id : 3081292
Kindly look into the matter and initiate the refund as soon as possible. Your prompt response will be appreciated.
Regards,
Anuj upmanyu
[protected]@gmail.com
[protected]

There is still no response to my last email communication dated 12/08/2016 in respect of incorrect supply against my order no.96095539 with shopclues.

You had informed me that you forwarded my complaint to shopcluus. But there is no communication from them. As yet.

Please arrange the supply of iball tablet actually ordered and paid by me. Alternatively, as there is consierable delay arrange the refund of amount paid by me.

Zahir a khan 24/08/2016

I have book two handset & i have reach while time i got one missing product quantity and one handset packing box on write words battery charging not ok few minutes after i call to customer service then customer executive talk me do you complete on on shops clues.com after i complete on shop clues kindly i request to you pls help mi and give mi two handset ok

1. Mobile cover, which has broken before opening of packet. It is not valuable cover. It is only back cover no possible to set up in my mobile. It is against order no.97001861 for rs.428/- (Including all) as samsung j7. Please take it return immediately.
2. I have paid in advance through debit card for rs.199/- for stylish gun lighter against order no.95942741. It has not delivered by your company, but you have sms me it has returned, which is total false because as a regular purchaser of your items, the courier boys are well known to me. Kindly return cash immediately to both of rs.627/-

Hello shopclues support,

Greeting of the day..!!

I'm contacting you regarding my latest order : 97041999

I placed an order for "kids printed round neck cotton t-shirt (Set of 5)" on "sat, aug 13, 2016" with 'order number : 97041999".

My order got delivered on"tue, aug 23, 2016".

I'm very disappointed with the delivery. T-shirts that i received are too small to fit my little boy. I placed the order for 3-4 years boys t-shirts. But i received very small t-shirts which were too small to fit even for a 12-18 months boy and most disgusting situation is that - you delivered the 'girls" t-shirts incase of boys t-shirts and also the quality of the product is very very very poor.

Hence please accept the return for this order asap & send the good quality & correct size t-shirts orelse refund the amount back as priority.

I had a worst experience with this product through shopclues.

Look into this issue as priority & update me the status on priority basis.

I have received a defective product first day and i want to return it. Its order number is[protected]Yu yureka note 4g).


Pehle din hi product defective nikla aur ab shopclues wale mujhe bol rahe hain ki main service centere dikhaun ab aap hi bataiye koyi apna brand new phone kaise khulwa sakta hai ya so plz i request to you plz refund my money plz nahin to mujhe consumer court jana parega my moble no is [protected]

I have received the product it is defective, old & used. I agree this is a unbox product but according to shopclues term and condition unboxed products are new and only seal opened products but i received old & used product. How should i visit the service center, if the product is already used by someone else. My product condition is very poor. I am unhappy with shopclues.com. So please resolve my concern urgently.
Kindly arrange the reverse pick up for my product. I called 7 times to shopcluse but every time they give me the same statement that team will revert back to you, but no one is contacting me

I am not happy this product

And

This quality

You will take this product

And

Refund my money

You will return this product

4 days to go you not return this product

I complained it

Please return this product quick

And

Quick refund my money

www.shopcluse.com/help best regards, upasana customers comeplaints...

Sony vravia kdl-40r55c 40 inches tv vide order id 94871750 through shopclues.com on 08/07/2016 and the product was delivered on 10/08/2016 but wrong product was derlivered, hence i intimated the company about it and and asked for replacement. They denied the replacement stating that the rate of the said product has increased. However, i told to refund my money. They first told that the money will refunded after the receipt to the product in their ware house. Initially they delayed the process stating that the reverse pic-up service is not available in the pin 110039 of my area. However, after a lot of corresponce, they pic-up the product on 08/08/2016 and till date the they have not refunded the amount of tv rs 29990+ shipping charge and now they are not updating the progress of the matter on my accout. Kindly look into it so that my amount may be refunded with the interest as applycable as per the norms.
Thanking you

My name is tanay gupta & i have ordered a product on shopclues.com app, which is emergency torch with rechargeable, it's total cost is 148 including shipping charges, but when i received it, it is a manufacture problem, it's not working & not able to charge, so i simply open app file a return request, but after 2 days shopclues mailed me & close my return request, what happened?? Shopclues never trust his customers, when i call to seller, he says i will replace or product or reacharged your mobile number, cheap service & one thing is important shopclues have done tieup with cheap/fake sellers

Dear sir,
I booked a haier washing machine 58-020-r on 12 august. Order was confirmed through sms and expected delivery from 18- 21 august said by you. Since than i did not receive any information from you about my order.
This is happened second time. I think i should stop shopping from you.
My order number is 96881915. Also tracking saying the product in transit.
Reply soon. I have to buy the product from others if you are not delivering.

Zabeen

I have ordered one mini tablet. They have delivered me defective mini tablet & this tablet is not supported with keyboard. Usb & not getting charged.
I have talked to customer care many times but no one have come to return this product. On site it was mentioned that it has 7 usb port & 4 gb storage but it has only 1 usb & 1 gb storage. Pls. Help me

Rajendra jain

Dear sir, i have ordered online no. 96775670 fir 5 pcs hard coat induction cookware set which is found one of the big vessels handle broken and the quality of the product is very poor so i don't like this products supplied hence i would like to reject and return this cookware set back. The products seen in online may be similar but its not worth using it. Hence request you to do the needful.

Regards

Deepak pawaskar

[protected] mobile

As per our order no 97075556, we received our product genius nicer dicer vegetable chopper at correct time, but when we open the product we saw that the chopper box is crack from one side .so, i request you to please solve our problem as early as possible.

please replace our product on urgent basis, already we attached the box broken photo.

I ordered a Car Cover for Maruti Ertiga online on Shopclues (Order[protected] on July 20 2016 by paying Rs .708. I got the covers on 29th July.
Since I had my car at my hometown I couldn't try it out immediately, though when I opened the package & found the item without damage. Since I thought the item description said the item is specifically made for Ertiga Car, I thought it will fit the car.
When I tried the item on Aug 16, I found the item not fitting the car. The size seems to be short by more than a meter in circumference!
Wen I raised a request with Shopclues for replacing the item, they have flatly refused saying I should have notified within 10 days according to their return policy.

This is a breach of trust I had on them.
The item is from their vendor GKG Canvas Private Limited, New Delhi it says. Requesting help from GKG Canvas also hasn't solved the problem yet.

Simple case of wrong colour product received.

I ordered for a copper based basin as shown in this link:

http://www.shopclues.com/snb-decorative-table-top-round-shape-wash-basin-62.html...⇄

What i received was a brown tone based basin which does not match any of my furniture.

I requested the shopclues team to collect and refund the amount but they are saying that the description says 'multicolor' so they cannot refund it.

I have order this product but on receipt it was totally damaged. I immediately inform this on phone to customer care and also on email. I expected that after providing the details they will arrange for reverse pickup. I requested them to send the amount to my saving account. After two days i received the mail from them asking for the same information again. Again second time i share the same information with photos. But instead of resolving my query they kept sending mails asking same and same information. Even after sending all the required information and photos every time they not taking the damaged product back nor refunding the amount. I

Shopclues website is a big scam. This is my second order in the last few months. They list refrigerators and televisions at a very low price. Once you buy the item, they would pass time for a week or so in the name of procuring the product and eventually they state that the product is not available. They would send you an email that they were not able to procure the product.. So they will finally let you know that the product is cancelled and you will be refunded your amount in a few business days.

I paid rs.58980 through net banking. They have this amount in their account for 15 days for a nice interest. All they are doing is collecting amounts from customers and refunding back after certain period of time. Big scam... Please do not buy any highly discounted products from this site.

Mene tablet order kiya ta o muje defective tablet deliver mila. Last 15 din se daily customer care call krti hu koi wo log b bevkoof bnate hain. Or return b nhi kr rhe na replace kr rhe. Plz muje btaye iske liye kya karu. Jb b cc me call krti hu 1/2 hr. Or usse b jada bs hold pe rkhke call kat dete hain. 15 din se yehi ho rha. Plz help me. Kya krna chaiye muje. Wo bolte hain service center pe jaiye waha change hoga tablet or jitne b address diye sab galat waha kuch b nhi tha phone nos. B sab wrong te. Jab b call kru to yehi bolte hain fir 4-7 din ka samay mangte hai or jb 4-7 din bad call kro fir wahi sab bolege. Plz muje btaye muje kya krna chahiye iske liye. Plz

I ordered 6d storage cabinet (Order#[protected] from shopclues.com on 31st july 2016. As per mail, expected delivery was around 8 aug.

On 11th august i got mail and sms that ordered item is delivered but i did not receive it.

I mailed them on 11th august and then called them several times. On first 3 calls they said to wait for 48 hrs, they are checking for delivery proof from their delivery partner, but i did not get any response back from them.

I again called them on 16th august, they said to wait till 20th august. I called again on 20th, now they said to wait till 25th august.

From their response it seems they are not going to do anything as they have already got the amount.

I want my money back now from this fraud company.

Could you please help me in this regard?