ShopClues.com Complaints & Reviews

I am pissed off, from your staff like Gaurav and other executive.
I don't understand what sort of employees ShopClues hire and what sort of training you provide them.
Gaurav is a senior or I must say team leader of help desk executives down the line and he don't understand simple written English, he can argue on unnecessary logics and don't listen to the customer . Again between this issue he use to call me once in the day or two and then wen I call to the toll free no executives deny to connect me with him .

Haven't shopclues train him to ask customer the convenient time to call and then call to the customer as a basic courtesy.

Another day he was arguing me that the product is delivered and he can show the POD and when I discuss and make Aayush one of the help desk executives understand the concern Gaurav is today telling me that product is not delivered at my end and will initiate the refund .

Again I order 2 product and pay 132 /- from my mobikwik account and rest from my net banking account, adjust the amount of mobikwik i.e 132/- for the product which is delivered and return the amount of the product not delivered to my Bank Account HDFC .
A/C no of Hdfc a/c: [protected]
Ifsc code is :HDFC0001721

Date of incident 19/8/2016
Phone [protected]
Owner prachi singh
Odered date 11/8/16
The size of the footwear is big and i request the company to provide a small size.
Of footwear which is {6}
Product price — rs 728 only
Weight — o.5kg
Description of good — authentic vogue pink suede leather wedges

Address — g-20 staff colony mnnit allahabad

The below mail is received from shopclues. The order was confirmed and payment debited from my account. The order now cancelled for silly reason that the product can not be delivered even within kolkata metro and location is 10kms from kolkata airport. Though cancellation has been done but it will be credited to my a/c after 22 days (06.09.2016), why? If shopclues wants to utilise my money for their own business they need to pay interest.
Please pay me interest 2% per month for holding my money and loss of opportunity. The order was cancelled by you at your whims and fancy and you cannot hold customer money without interest.
Regards
Dr. Tapan karmakar
—
Hi tapan,

Greetings from shopclues.com.

We would like to inform you that the refund for your order 97170979 for hitachi 586ltrs rw660pnd3gbk inverter r.. Has been processed.

Please find the details below –

Refund mode payment mode
Refund mode payment gateway
Total refund 89457.00
Shopclues refund id 10097203
Expected date of refund to show in your account 06/09/16
Refund status processed


Warm regards
Team shopclues

Bought a charger from this site & they sent me a defective piece.
So i tried filing the return for this order, but despite of my numerous attempts, i couldn't because of their awful return policies that caused delay and epiration of the 10 day return policy.
Tried calling them and they were pretty good at lying and telling me that they couldnt find any return requests and only recieved the review.
I even got a mail and an sms regarding the return but they insisted that it was just a part of the procedure that further lead to the return requests but everytime i clicked on the link the same procedure continued leading to nothing.

I have placed order for asus znfone 2 laser ze550kl 16gb 6 month waranty order no. 96791274 on dated 10th Aug 2016 by COD Shopclues.com. Today on dt. 18.08.2016 after 8 days hv recive a asus znfone 2 laser ze550kl bt he is dammeg i want replace a asus znfone 2 laser ze550kl i call back customer care bt he is no responce so plz replace my asus zenfone and plzzzz call back

I have placed order for Apple iphone 4s 16 GB 1year waranty order no. 96764011 on dated 9th Aug 2016 by net banking to Shopclues.com. Today on dt. 18.08.2016 after 8 days they cancelled my order with excuse that merchant could not dispatch in time. This is not excuse as they have given because I paid the amount to shopclues not their merchant. Shopclues waste my time as I had purchased back cover.
I want claim for this(For wastage my time, hurt my feeling & mentally harashment) at earlier.
Azad khan
[protected]@gmail.com

I have taken online treadmill have requested for return as product was defective. I have contacted them several time and their has been no action from the online retailer. I want to get refund as product is defective. Please find the communication below.

Conversation detail

Customer support team, aug 16, 11:07 am ist:
Hi team
There are no service center available in the my. Customer received product defective customer want to product return, customer unable to visit service center kindly product urgent bases reverse pick up so do need full as soon as possible.
Regards
Madhu upadhyay
Shopclues.com

Shopclues.com, aug 15, 1:06 pm ist:
Dear customer,
Greetings from shopclues.com.
This is with reference to your query regarding order no.[protected]Lifeline manual treadmill with digital counter).
We apologize for the inconvenience caused to you. As per your concern, we had requested you in our previous communication to visit the nearest service center and seek assistance as the product ordered by you is under manufacturer warranty. We would like to inform you that the service center technician will fix the issue and provide you the resolution within a short time.in case they fail to resolve your query, kindly collect job sheet and send us the scan copy of the same.
So kindly coordinate with helpline number - lifeline ([protected])
Please refer to http://www.shopclues.com/return-policy.html for return policies.
Best regards,
Jitendra singh rathore
Customer support team
Shopclues.com

Shopclues.com, jul 26, 6:41 pm ist:
Dear customer,
Thank you for contacting shopclues.com
This is with reference to your query that has been asked by you.
Basis on your concern. We request you to co ordinate with our merchant - fitness kart +91 [protected] and seek assistance.
If you have any further query or request, please write back to us and we assure you that we will provide you the appropriate resolution.
For further assistance, kindly refer to www.Shopclues.com/help
Best regards,
Customer support team
Vinay
Shopclues.com

Satyendra kumar, jul 16, 9:14 pm ist:
Hi,
Please find the picture comparison between stand in manual vs actual stand. Stand is completely loose.
Best regards, satyendra
Attachment (S)
Pic1. Jpg
Pic2. Jpg

I have ordered of r a pack of 5 led watches on 7/08/2016 order no. 96617348 and it was confirmed through sms that it will be delivered by 18/08/2016. Today it is already 18/08/2016 and the tracking record says that the said consignment is already delivered at the said address, but i have not received it yet. Tracking no. Is [protected]. Nobody has called me yet to deliver the said consignment. I am a regular customer of shopclues. I have purchased lot many things online, but i had always used the option of cash on delivery and my order were delivered me within 3 days, but this time i have done a sin that i made the payment on line in advance through debit card. As they have received the payment in advance now they have become relaxed and they are sleeping like anything. This is the first time that after 10 days also the consignment has not been delivered, it means that if you are making payment in advance you are doing some kind of sin. I want that today itself my consignment should delivered. I have ordered it for rakshabandhan only. Today it is 18/08/2016 and it is rakshabandhan and i have not received it yet. What is the use if i have placed the order well in advance i. E. 10 days back. How much time it takes from mumbai to pune. They are showing awb [airway bill]. It hardly takes 20 minutes from mumbai to pune. Within 10 days they have been unable to deliver the same. Within these days any tye of consignment would have been delivered in any part of the world.

I ordered fitfly from their jalndhar based seller, i ordered on 6 th august now it 17 th and there is no delivery even the shipment details are wrong, shopclues don't have any answer about it, 3rd class and worst company to deal with, never order from this site, waste of time and money, i contacted the seller fitfly forst 4 calls they don't have any answer than they are pick up my call after two days i called them from diffrent number, and they replyied like they coughtted ted handed and tell me that my shipmnet is at ambala and still not dispatched on other side shopclues given me wrong shipment number which is wrong and untraceable, i informed them 6 times but there is no satisfactory reply from shopclues, they all are frouds, waste of time, and now i am waiting for my money back in my account

I am reaching shopclues customer care team since last 3-4 day i have order 2 bean bags for my nephew and made shipping address of ahmedabad.

Part orders 1 bean bag was delivered at given address and part order was missing and status is showing order completed and both the bean bags are deliverd. When we reach customer care from we support tab since 3-4 day nobody is is bother nor they are reverting or acknowleding for the same.

I have made prepaid order i have all the proves.

In their shipment delivery tab says it is been signed by shipment delivered (Received by nishang,), but i have order shipment on the name of arth doshi. Nobody at my place is with the neme of nishang.

I need my money back...

96674553
Order
08 aug 2016, 02:12 pm
Order date
Complete
Status
Upon confirmation, your order has been delivered successfully
Shipment 1
Product quantity
Orka xl bean bag (With bean filling) black (Orka_231)
Code: 84559504
Merch ref: str102_blacktan_xl
1
Orka xl bean bag (With bean filling) pink (Orka_98) with free mobile pouch
Code: 84559367
Merch ref: str102_pink_fl_xl
1
Shipping information this order is shipped via blue dart. The tracking number for this shipment is [protected]. To track this package goto http://www.bluedart.com/servlet/RoutingServlet?handler=tnt&action=awbquery&awb=a...⇄ and enter the tracking number shown above.
Comments thank you for shopping at shopclues.com. Your shipment is on its way. You can track your shipment by clicking on the link below.


Shipment tracking details for: [protected]
Update status origin city destination update date
Shipment delivered (Received by nishang,) delivered 12/08/2016 03:45 pm
Shipment out for delivery in-transit 12/08/2016 12:47 pm
Delivery on next business day in-transit 11/08/2016 04:20 pm
Shipment arrived in-transit 11/08/2016 04:13 pm
Shipment further connected in-transit 11/08/2016 09:18 am
Shipment arrived in-transit 11/08/2016 07:22 am
Paper work inscan in-transit 11/08/2016 06:16 am
Shipment further connected in-transit 09/08/2016 03:02 am
Shipment arrived in-transit 09/08/2016 12:22 am
Paper work inscan in-transit 09/08/2016 12:12 am
Shipment further connected in-transit 08/08/2016 10:33 pm
Shipment arrived in-transit 08/08/2016 10:29 pm

Order no.95216646,
product - 3 compartment stylish lap top bag
date of pur-14/7/16

today just a month past, the lap top bag is received became poorest quality as it is getting torn(soiled) from upper and down side, stiches are started coming out. where in i could not take 3 college books at a time.
requesting your positive response.

IF possible call me on [protected] to enable u to understand the actual situation.

Hello there, i ordered a sandisk pen drive of 16gb from shopclues.com. As it was not available with the seller, i received a call from shopclues that they will arrange an another pen drive from another seller. And then i received it and it does not work as other pen drives. No files can be stored in 16gb. On the other side there are no details of the product only sandisk written on one side.

The package was received on 30/7/16 at 2:45pm. There was a noticeable damage on one side of the package. Today (1/8/16) at 5:45pm the technician from vk. Engineering (Send by[protected] call centre) visited and unpacked it to install. But the product was completely damaged due to the impact. So unusable. Need return and replacement product with proper wooden packaging. 5 picture is attached for your view. Thanks

Order # 95653107 ; return id # 3023756 1/8/2016 ; replacement action: nil

Today (5/8/2016) i talked to mr. Naman, the daiwa tv (Videotex international, delhi, mobile: +91 [protected]), regarding the replacement. He don't have any issue to replace it with another new one. So please do the needful to quickly do return pickup, without further delay. Thanks

8/8/16 delaying tactics is followed very efficiently, even after calling and sending emails with no reactions.

10/8/16 any feedback on return pickup and replacement. Thanks

12/8/16 12 days are pass successfully without any action by shopclues. Consumer court case filing is in process, will be done on 16/8/16 being a nice date.

—
Even after 16 days from delivery, they are keeping mom and the call centre acts as dummy post man, don't know what they are indent to do?

My order no 96141000. Odar date 30/07/2016, intex it - 881 u 2.1 speakers with usb port code: 90844598 merch ref: aps655. And delevary date 07/08/2016 to delevary. And return your proctuct date 08/08/2016 to clues network pvt new dilhi. Shree maruty courier to sent return parsal date 08/08/2016 and clues network pvt parsal receved date 13/08/2016. Please my many rufund.
My gmail id : [protected]@gmail.com

Order no[protected]
date of purchase 17 july 2016
i ordered a butterfly wallet from shopclues . it is to be delivered by 22nd july to me but courier company person called me and told me that my area is not covered under their services so i have to collect my item by my own. and due to heavy rainfall in pune i was not able to go to courier company's address and then i mailed to shopclues about this thing too but no reply came from them . and after few days i got message on my phone that my product is delivered successfully to me but i did not go there. now they are not replying to my mails and not even refunding my money

I just bought two cartoons of d-link cat6 utp cable. One from local market and another from shopclues online marketing company (Seller/dispatcher-krishna computers, krishna-computers. Shopclues.com, order no. 96045470 on 28 july 2016, delivered on 8 august 2016)

I found too many differences in both of them which are -

(1) the locally bought packaging contains d-link cartoon with d-link 3d hologram and ul certified 3d hologram, where as the shopclues bought packaging do not contains any 3d hologram of genuineness.

(2) the locally bought packaging contains packaged in an easy-to-pull box with rollable pvc stand for easier pulling, where as the shopclues bought packaging cable are rolled in a plywood built roll and cant be rolled in cartoon itself and not packaged in an easy-to-pull box for easier pulling.

(3) the locally bought packaging contains d-link cable rolled at the end with 305 meter marking as we normally found, where as the shopclues bought packaging contains cable rolled at the end with 0 meter marking.

(4) the locally bought packaging contains label with serial, where as the shopclues bought packaging do not contains any serial number but contains upc code. Shopclues delivered product packet also contains fake brand labeling.

(5) the locally bought packaging contains cable with print d-link type cm 23 awg 75°c e350461 etl verified to ansi/tia-568-c.2 cat.6 utp lan cable 0419 ds08153001 as per dlink official specification whereas the shopclues package contains cable with print d-link type cm 23 awg 75”c e340539 etl verified to eia/tia 568.2-1 cat.6 utp lan cable b1203e012 (D-link not makes cat6 cable of this specification).

(7) the locally bought packaging contains dlink cable wire with proper thickness and properly twisted, where as the shopclues bought packaging contains cable wire with less thickness and very less twisted.

(8) the locally bought packaging contains cable with up to mark, where as the shopclues bought packaging contains cable with simple and loose insulation with too dark color.

(9) the locally bought packaging label contains email [protected]@in. Dlink.com and phone no. +[protected] and[protected], where as the shopclues bought packaging label contain email [protected]@dlink.com.in and phone no. +[protected] and[protected].

(10) i filled return request after opening the shipment and the return id is
3042710 dated 9 august under return policy.

By the overall comparison between two packages it is clear that the delivered item is fake/duplicate d-link cable. Shopclues fake delivery video is now live at https://youtu.be/rUEpnH3kRiQ.

I consulted dlink support with photographs and marketing manager personally. They clearly reject the product and told that this is a fake product.
I consulted to shopclues customer care on 9 august 2016 regarding refund and they told it will be done 2 to 4 days and told my case is putted on high priority. After passing 4 days, i again consulted them and they again told me that it will take more time and i should wait till 19 august 2016. Please listen shopclues customer care mobile conversation at https://youtu.be/4RfuwV-m1gA
Shopclues is passing time. I have mailed them many times for return and refund. They do not reply when they will return and refund my money. Shopclues has cheated me with their business partner “krishna computers, panchkula” and i am recording all portal activities, mails, phonic conversations in audio visual manner. I have also reserved record of packet opening and product details because i had previously cheated by online companies many times and they refunded me as i possessed witness. I am waiting till patience ends then after i will move to court of justice with proof and claim of all loss and damages occurred due to fraudulent activities of shopclues.

Thanks
Prafulla kumar
Muzaffarpur, bihar
Mob: [protected], [protected].
Mail: prafulla. [protected]@gmail.com

I ordered for car seat cover of ALTO K10 which was delivered on 31.07 and when opened it for fixing it was used and also damaged.
Though packing was very good well stitched in plastic bag.Inside that cover was not in good condition, there was stain and scratches, image attached


I received damaged and used car seat cover from Khushal and requested for return but there is no response from your side

I order 96669960 for u8 bluetooth smart watch for smart phones - assorted colors from shopcluse on line shopping but when i open my product packing i found my product was damaged.
I need my money back asap

Please help me regarding my returns.

To whom it may concern, I Ashish had ordered Samsung Power Bank 20000mah with 12 months warranty .First Shopclues had cancelled the ordered by sms but it was actually delivered without any warranty card.
The return concern was raised by me from July 21 but till now they wont return the product.
Order No.94871104
Mobile.[protected]
Thanks in Advance

Respected sir/mam,
I ordered 3 miser grinder from this site on 5th july and my order id is 94619276.
But when the product delivered to my home i saw 2 product was damage. So i send the picture of the product and submit a return request.
But the company didn't satisfy with the picture so again i sent all the picture whatever they required.
Then they approved for return and confirm me on mail.
But after 3days again they mail me that my location is not the serviceable area so i have to send the product with my own interest.
So i mail them that when you sale the product on the same address then why you didn't pick up for the same.. But its already 13th aug, that mean already 1month over.. Still i didn't get any reply from them.
I have all the mail conversation detail which they send to me and i have all the picture also.
So its my humble request to you... Please look into this matter.

Atri bhattacharyya
[protected]