ShopClues.com Complaints & Reviews

Dear team, i had ordered a ac from shopclue wide order num 96099881 dated 29/0/2016. At that time the expected date of delivery was 10/08/2016, but after some days they had changed the edd to 15/08/2016, and till now they had not dispatch my product, now when i am asking for my refund amount, daily they are giving me some excuss, like we are arranging from some other vendor, but now i had already purchase a new ac from some where else, kindly help me in refund of my amount.

I sent you following complaint on 8th August, 2016 to you but no response either from shopclues or from you till now:
ConsumerComplaints.in › ShopClues.com › Shopclues.com — Wrong supply against order no.96095539
Shopclues.com — Wrong supply against order no.96095539
1 Review

Zahir A Khan on Aug 8, 2016
Mark as Resolved?

Dear Sir
This is to inform yoy that on 29th July, 2016 I placed order with Shopclues for online supply of iBall Tablet Slide Cuttle A4 (2-16 Gb), COD order no.96095539. Order confirmation message of the said tablet was receieved same day on my phone no.[protected] as well as on my email ID [protected]@gmail.com.
Against this order supply was made to me on 04/08/2016, by courier against payment of Rs.7078.00, through their supplier M/s. Aramex, Per Day Deal, Vishav Bharman Parisar, A-B, Press Complex, AB Road, Indore (MP), 452001, Phone : [protected] by courier mentioning on the packing iBall Tablet Slide Cuttle A4 (2-16Gb)
On unpacking it was found that another model iBall Slide Gorgeo 4GL was kept in the packing whereas the supplier must have sent ordered tablet iBall Tablet Slide Cuttle A4. Keeping inferior model of tablet in the packing and sending it to me was by an oversight or intentional the supplier knows better.
On 06/07/16 I made telephonic complaint with Aramex, the actual supplier, on their phone no.[protected]. They asked order no. for checking their record which was immediately communicated. But Aramex kept silence and there is no communication from them till now.
Also on 06/07/16 I sent email communication about this matter to Shopclues as reply on their email communication dated 05/07/2016 and requesting to arrange supply of iBall Tablet Slide Cuttle A4 (2-16 Gb) actually ordered by me. Subsequently it came to my notice that this email failed to deliver permanently. Next day on 07/07/16 I again email communication to Shopclues in this regard. It appears that same is the fate of this communication.
I am therefore approaching you in this regard. Please help in this matter.
Yours faithfully
Dated: 08/08/2016 Zahir A Khan
Email ID: [protected]@gmail.com
Complaint Status

[Aug 08, 2016] ShopClues.com customer support has been notified about the posted complaint.

Please expedite early.
Zahir A Khan
12/08/2016

We have purchased a t. V. As on 10 apr 2016 with payment of rs.9889/- from shop clues with delivery period was thu 28 apr. 2016 with installation. I did not received the t. V.In due time after various reminders. I also requested due to urgent need of t. V. For conciliation of order. The shop clues assured me many times from 24 april 2016 that the consignment will be delivered by 48 hours but failed every time. I also ask many times to refund my money with interest and commitment charges. Neither shop clues refund the money nor deliver the order. I also inform that if we did not received the t. V. After waited for fifth and last commitment up to 09th may 2016 by shop clues for supply. Due to much delay in supply i purchase a new t. V. From market as on 14th may, 2016 with payment of rs. 27000/- after informed to shop clues. After purchase the t. V. The shop clues send the delivery without any intimation and installation.
What i do for two t. V. S?
I requested to shop clues to:-
1. L. D. Charges 10% for every week of delay.
2. Rs. 2000/- for installation charges.
3. Reimbursement of rs. 27000/- as expenditure incurred for purchase of new t. V. And
4. Rs. 50000/- for mental harassment.

(P. C. Gupta)
[protected]

I have placed order for Parad shivling order no. 95960911 on dated 27th July 2016 by credit card to Shopclues.com. Today on dt. 11.08.2016 after 15 days they cancelled my order with excuse that merchant could not dispatch in time. This is not excuse as they have given because I paid the amount to shopclues not their merchant. Shopclues waste my time as I required the Parad shivling in the month of sawan but now there is no any time to purchase the same from other sources.
I want claim for this(For wastage my time, hurt my feeling & mentally harashment) at earliest.

PANKAJ AGNIHUTRI
[protected]@gmail.com

I am really really very disappointed with shopclues services and i just hate this site now. I also will never ever recommend any of my relatives or friend to buy products from this site and will stop them if they do so. It has been two times that i have been cheated by this site. First time i had ordered for a mobile phone for which i have received only the panel cover and now the second time i have ordered for nylon 8 piece measuring cup and spoon set i have received a different product i. E., cake decorating icing syringe and in the package cover the item was mentioned nylon 8 piece measuring cup and spoon set but when i opened inside i found it was cake decorating icing syringe for which i have never ordered for.

Dear sir,
I am one of the consumer associated to ur website. On 17th july'16 i ordered for blackberry 9900| 8gb| bold4 black color for ₹5799 & received on 20th july'16. Order# 95384759. When i opened the product i found it was not working well the touch was pathetic; body was not original & most of all i charged it full bt it is only working for not more den half an hour. The very next day i made the return request & dat too was declined.
Since 24th july'16 i had been trying calling ur customer care department every time they same the same thing i. E "mam'am hum aapka concern update kar rahe hain, apko 48 hours mai revert back milega" but honestly i never got any revert from your end they updated my concern for about 5-6 tyms but no mail; no text & no phn call nothing came from ur side.
Everytime dey say dat ur product is in gadget wood warrenty. Tell me one thing if i am buying a new product den y d hell should i go for repairing thing dat too wid lots of defects.
Last call made by me was on 4th or5th august'16 & they assured me for the revert latest by 12th august'16, on 8th august they told me dat dey are delivering a new battery i declined for this huge favour o[censored]rs i mean is dis some game or anything? Why u people are making us fool?
Sir this mail is my last hope for this cheap quality product o[censored]rs. Kindly refund my amout or otherwise i'll go for an fir or consumer forum.
Expecting a positive revert from ur end.

Regards,
Pearl marwah

The items are not deliverd to me, your courier partner (aramex) send this item return back but i am not your new customer, i received item which send by you in same address, i request you to send my items back, details given below...
Salora kc12 tiger, order no[protected] dt.23.07.2016, tracking no - [protected], amount payable 1205, delivery date. sat. 6 aug.
My mobile number - [protected]

Sir my name is sanjoy i booked a mobile phone from online shopping shopclues having order no[protected] on 04/08/2016 and received from courier on 09/08/2016 which is totally dead when i request for return they are telling me that the return rejected by merchant please help me to give me justice as you know i am a poor disable person depending mostly upon online shoping.

Sir i ordered the lyf flame6 but it is available when i select . After a while i proceed for payment & payment is done successfully through debit card, but it shows product is unavailable, i want my money back sir thats not the matter that u deduct the money & not provide the product. U have to provide me product or my money otherwise i will sue in next 24 hrs. Want a positive & quick reply from such a trustworthy site

I purchased max remote control helicopter was defective
so i want to return this goods
my order no is 96438187

I am ram prakash pandey i purchase a dlink tablet on shopcules .com but they dilivered me a defective producted and they are not refund it nor replace it so please take a hard action against shopcules a fraud company and resolve my problem my mo no is ([protected] @[protected])

Ordered Nokia 1110i from Shopclues which I am unable to use it. Charger received is different and quality of keypad is poor. I am coordinating for return of this product, which has not happened since a month's time.

I have ordered product - "mehai multi color 0.5w led night lamp 12 colors changing rgb led bulb (Qty:2)" from shopclues.Com on 22nd july 2016. When i received the product i found that they have given me 12 watts led bulbs. I immediately file complaint on their site for delivering wrong product. After 4-5 days they confirmed the request for return of product has been i accepted. I called their customer care immediately and told them that i do not want refund of money instead kindly delivered me originally ordered product. And if they can't deliver me the original ordered product then they should refund my money including courier charges.

Then after i have done numerous follow up with them but till date neither pick up wrong product which was delivered to me nor refund my money.

This is clear example negligence to customer grievances/complaints after selling the product.

I hope you will help me to get justice.

I had order a lunch box i have not id i conttinue without id my paymnet is deduct but i have not receive order number. First time i have order in shopclues
I think i unable to shop in future. And i m not receive any mail
My no:-[protected]
Add:-b-92 new dhirwali jwalapur haridwar
Email address:- [protected]@gmail.Com
Trasaction id:- [protected]ig0cmmgkb9
From sbi

I have ordered the product in shopclues.Com on[protected] and paid in net banking (Rs 370) i got the message from shopclues.Com that the product is shipped from indian postal service tracking id as eq[protected]in. By tracking the id in indian postal service it is showing as consignment details not found. No response from the customer care about the details above. If the mail is submitted, the message is coming as, some error is occured.

Hello there, i am nikhil patel from anand gujarat. I bought 3 led lights from shopclues on 26th june, 2016. I got only one led out of 3 and paid individual shipping for all led but they send in single pack they (Shopclues person) accepted my request and told me that we will pay your entire refund in bank and you can send me the remaining not working product by yourself, we will provide shipping upto 300 rs. I personally send defected product to clues network with receipt of 200 rs. After my parcel finally shopclues paid my order amount in clues bucks (Their web site wallet money) not in my bank acc. On 28th july 2016. Till now after so many complains i didn't get my shipping amount in clues form (I. E. 200 rs.) and my order amount (I. E. 734 rs.). So i want entire 734+interest from 26th june till date in my bank account and 200 rs in clues bucks.

Order no: 93930909

Estimated delivery between: thu 4 aug and sun 7 aug


I have not received yet. Nobody contacted me about my product. I already paid the money.


Please hep mme out about my product. My contact number is [protected] / [protected].


Thanks

Dear Sir
This is to inform yoy that on 29th July, 2016 I placed order with Shopclues for online supply of iBall Tablet Slide Cuttle A4 (2-16 Gb), COD order no.96095539. Order confirmation message of the said tablet was receieved same day on my phone no.[protected] as well as on my email ID [protected]@gmail.com.
Against this order supply was made to me on 04/08/2016, by courier against payment of Rs.7078.00, through their supplier M/s. Aramex, Per Day Deal, Vishav Bharman Parisar, A-B, Press Complex, AB Road, Indore (MP), 452001, Phone : [protected] by courier mentioning on the packing iBall Tablet Slide Cuttle A4 (2-16Gb)
On unpacking it was found that another model iBall Slide Gorgeo 4GL was kept in the packing whereas the supplier must have sent ordered tablet iBall Tablet Slide Cuttle A4. Keeping inferior model of tablet in the packing and sending it to me was by an oversight or intentional the supplier knows better.
On 06/07/16 I made telephonic complaint with Aramex, the actual supplier, on their phone no.[protected]. They asked order no. for checking their record which was immediately communicated. But Aramex kept silence and there is no communication from them till now.
Also on 06/07/16 I sent email communication about this matter to Shopclues as reply on their email communication dated 05/07/2016 and requesting to arrange supply of iBall Tablet Slide Cuttle A4 (2-16 Gb) actually ordered by me. Subsequently it came to my notice that this email failed to deliver permanently. Next day on 07/07/16 I again email communication to Shopclues in this regard. It appears that same is the fate of this communication.
I am therefore approaching you in this regard. Please help in this matter.
Yours faithfully
Dated: 08/07/2016 Zahir A Khan
Email ID: [protected]@gmail.com

I have ordered the product blaupunkt sonido as on 25th july 2016 i have not received the order till today and when i checked with the courier company aramex they say that the address name and phone number and also the product is not matching with my records they say the address is of goa and the name on that product is of pankaj and the product is blackberry curve and i need to contact shopclues and tell them to give them instructions what to do with the product as they cant deliver it to me my shipment is showing on hold as on 1st august 2016 in aramex courier website tracking
Details when i contacted shopclues customer support they say they will respond within 4-5 biz days but no activity has been taken place from your end and i want the money to get refunded to my account
Order number :[protected]
Tracking number :- [protected]

Sir we have not yet received your response regarding the dead battery sent by you we are ready to return so that you can justify the life of dead battery sent by you we request you to once again give us the replacement battery or refund the amount which we have paid if you send us the new battery dully checked working we will bear the postage on your delivery to us we request you to send us a new battery
thanking you,
from prakash (consumer )