ShopClues.com Complaints & Reviews

Address: Thane, Maharashtra, 401208

Website: www.shopclues.com

I have purchased oneplus2 mobile phone under special offer/deal via my smart price - shopclues.com with 40% discount.
To my surprise, on recieving product, i found the phone box tampered & manufacturing date removed.
It means product delivered to me was fairly used and i have been cheated on pretex of special deal/discount on new phone.

I have made return request same day without opening the phone box.
Shopclues team acknowledged the request by sms and email. but they are yet to pickup the phone back & process refund.
It has been 2 weeks now.
They are not bothered to reply mails

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ShopClues.com customer support has been notified about the posted complaint.

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Address: Chandigarh, Haryana, 160020

Website: parcel not recepit

I have order for above moser baser pendrive, its shows delivered, but i have not received yet, i want recipt from your end and couier boy no whom should i contact. please help me.
I will lodge complaint in consumer court also for harassment.

Regards
Laveen

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Address: 110024

Dear sir,

As the order number in subject line, the details of the order, a nokia lumia, is below.
When it was delivered back pannel of the mobile was found broken and no guaranty/warranty card was accompanied.

Both the points raised and over phone the person of anita courier of gaziabad assured that the normal guaranty period is there and the paper somehow missed to send. They replace the back panel.

As i was assured i believed them. Now few days back when some problem was there in the mobile i went to local nokia service center and with my surprise i found to know that this was an old mobile. I'm attaching the warranty details for your kind ready reference.

Neither they inform us whether that is a refurnished good nor they mention that guarrenty period is 6 month and in billing paper, which also being attested, is not written there.

Hiding something knowingly is amount of cheating and i'm writing you to get a judgement from your end as we bought the good from this site. As we want to keep your market name & value high.

Please respond at your earliest.

The order booked through following profile:

Dr kr dhar

[protected]@gmail.com
Shipping addressc-19, 2nd floor, dayanand colony, lajpat nagar -4, new delhi
Delhi-110024

—
Acknowledgement will be highly appreciated
With thanks & regards,

Indu sharma

On behalf of dhruvh team
[protected], [protected]

—

Hi dhruvh social,

Thank you for shopping at shopclues.com

Your order 81431701 has been shipped and your tracking details as given below :

Carrier name: xpressbees courier
Tracking number: [protected]
Track your shipment: to track this package go to http://www.xpressbees.com/index. Aspx? Returnurl=%2f and enter the tracking number shown above.
Expected date delivery: thu 14 jan

Here're your order details:
Order date: 9 jan 2016, 07:49 pm

Image product quantity unit price subtotal
Nokia lumia 730
Code: 81521200
Merch ref: tru value 1 rs.9, 799 rs.9, 799

Subtotal :
Rs.9, 799
Shipping cost :
Rs.0
Total :
Rs.9, 799

Shipping address:
Dhruvh social awareness forum
C-19, 2nd floor, dayanand colony,
Lajpat nagar -4, new delhi
Delhi, delhi 110024
India

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Address: Hamirpur, Himachal Pradesh, 177001

I kall 1.8 inch dual sim multimedia phone with fm bluetooth k88
I have receive the order 94440692

And i have other order for this i kall 1.8 inch dual sim multimedia phone with fm bluetooth k88 this order has been cancel order no 94863482
Please cancle these order

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Address: Gurgaon, Haryana, 122001

Website: shopclues.com

Hi shopclues team,

This is the third time you are promising and not reverting at all over the past 35 days.
I am finally fed up with shopclues and gadgetwood now.
The 8000 discount on the phone attracted me to buy the phone for rs 21500. i was not expecting this to happen.

With the below main points over the last 2 months, can i expect a replacement for my phone with all the proofs that it was working fine with some defects.

5-jun-2016: the frequent restarts and soon battery drainages bothers me a lot and i took some time outside of my tight schedule to visit a apple store. the store denied to look further stating they think the phone is a duplicate product.
7-jun-2016: i contacted shopclues with the issue and they ask me to contact gadgetwood for warranty coverage. i was in favor of replacement of the phone as it was still less than a month old.
17-jun-2016: the courier person sent by gadgetwood team calls me on the phone about the pickup of device outside my apartment. i ask him to come to my place.in front of him removes the sim, pack the phone and hand over to him.

If you still say that it is not possible, then i will first buy a new phone for me as it is getting difficult for me without a good phone.
Then i will take it forward and give you proof about the issues
1) apple store replies
2) airtel sim usage information on my phone just before i handed over to gadgetwood courier person.
3) good application usage on my iphone 5s
4) more detailed analysis by taking the phone to a authorized store and get the details.

Will wait for the email reply.

Regards,
Jatin shanbhag

From: shanbhag, jatin
Sent: thursday, july 07, 2016 7:25 am
To: shopclues.com
Subject: re: [shopclues.com] update: re: [shopclues.com] re: product defective[protected]

Hi shopclues team,

I want to brief you about the events that happened
1) 30-apr-2016: i placed the order for my product.
2) 5-may-2016: i got a message stating that the delivery might take a few more days to reach me as they see some issue with the stock.
3) 13-may-2016: the phone gets delivered.
4) 14-may-2016: i noticed that frequent restarts happen and the battery discharges too fast. the charger works sometimes but does not work most of the time.
5) 15-may-2016: i get some additional softwares installed on the phone and also tries upgrading the software. the upgrade of software fails and the connect to itunes logo keeps popping.
6) 17-may-2016: i installed itunes on my personal laptop and connecting the phone to the laptop gave me the option to restore to factory defaults.
7) 5-jun-2016: the frequent restarts and soon battery drainages bothers me a lot and i took some time outside of my tight schedule to visit a apple store. the store denied to look further stating they think the phone is a duplicate product.
8) 7-jun-2016: i contacted shopclues with the issue and they ask me to contact gadgetwood for warranty coverage. i was in favor of replacement of the phone as it was still less than a month old.
9) 9-jun-2016: i contacted gadgetwood told the same problem that i told to apple store or shopclues. they promptly replied that they will pick my phone.
10) 17-jun-2016: the courier person sent by gadgetwood team calls me on the phone about the pickup of device outside my apartment. i ask him to come to my place.in front of him removes the sim, pack the phone and hand over to him.
11) 20-jun-2016: after reminder to gadgetwood, they acknowledge the receipt of the phone.
12) 24-jun-2016: gadgetwood calls me and tell that the phone is water damaged and cannot be repaired. however i asked them to send email.
13) 30-jun-2016: i contacted gadgetwood again through email and they replied stating that the phone cannot be repaired and hence initiated the return.
14) 3-july-2016: i received my phone back however it had stopped working. i was expecting my phone to come back atleast in the same condition that i sent but now it is not working.
15) 4-july-2016: i contacted shopclues a few times and was always told that they are not able to reach the seller.
16) 6-july-2016: i have given the phone for analysis to another authorized service provider to get assistance.
17) 7-july-2016: i got an email from shopclues offering help and new hope is arising.

I really don’t want to prove but still i am investing time to do the below
1) contacted my service provider to send me the report that says that the phone was in use just before the handover. i am trying to prove that the call made to me by the courier guy was captured.
2) i also use the good application for my official emails and am trying to get that report that says that the phone was in use at that time.

I really don’t know what information to provide to prove that the information provided by me is right.
I do use lot of online shopping portals however it was the first time i used shopclues and my experience is something that i cannot forget.

Regards,

ShopClues.com customer support has been notified about the posted complaint.

Oct 06, 2020

Updated by jatinshanbhag Even after 4 years no luck.

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J

jatinshanbhag

from Bengaluru, Karnataka

Jul 11, 2016

Shopclues were kind enough to revert me below.
However I see the same reply from past 1+ month.

I was expecting my phone to be replaced within a month of purchasing it but still it is not going anywhere.
Let me wait for a couple more days and watch.

Shopclues Support, Jul 11, 9:35 AM IST:
Dear Jatin,

Greetings from ShopClues.com.

This is with reference to your order no.[protected]Apple Iphone 5S 32GB - (6 Months Gadgetwood warranty) placed with us.

Based on your concern, as we had forwarded your concern to the merchant and till now we have not receive any update from merchant side, therefore we request you to kindly wait for some more time as we are coordinated with the merchant and we will update you soon for the same.

We request you to kindly allow us some more time in order to expedite the process. Please be assured this time we will definitely revert you with the best possible resolution from our end. We always value our customers and always take care that their interest and faith remains protected.

Best Regards,
Neeraj
Customer Support Team
ShopClues.com

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J

jatinshanbhag

from Bengaluru, Karnataka

Jul 11, 2016

Hi Gadgetwood Team,

Please provide me the last update on my comment below.

My phone was working fine before handing over to the courier guy who was sent by your team. The defects were there as per my complaint.
However who is responsible if the phone is not working at all once it reaches you.
It sounds either your team has done something wrong or the courier team has not handled my device properly. I definitely hold you responsible.
I have enough proofs and I will definitely take this forward.

Hi Shopclues Team,
I have sent another email toy you on the timelines. Please revert to that email asap. I am fed up fighting for something which I should not had to.

Regards,
Jatin Shanbhag

From: Support [mailto:[protected]@gadgetwood.com]
Sent: Sunday, July 03, 2016 8:33 AM
To: Shanbhag, Jatin; [protected]@shopcluescom.zendesk.com
Subject: Re: Shopclues order[protected]

Dear Customer,

We have returned the product in same condition as we have received. We could not cover this under warranty. All repair works would be chargeable. Please let us know if you want to get this picked up again.

Regards,
Gadgetwood Support

________________________________________
From: "Shanbhag, Jatin"
To: Support ; "[protected]@shopcluescom.zendesk.com"
Sent: Sunday, 3 July 2016 3:58 PM
Subject: RE: Shopclues order[protected]

Hi,

Please understand that the phone is not working at all at the moment.
It was working fine with issues I requested for your help.

Hence I have written that email.
Do you mean to say that the phone was not working at all when it reached you? If that is the case, is it possibility of negligence with the courier?
I can show you all proofs to show that the phone was working fine just before it was handed over.

Regards,
Jatin Shanbhag

From: Support [mailto:[protected]@gadgetwood.com]
Sent: Sunday, July 03, 2016 3:30 AM
To: Shanbhag, Jatin; [protected]@shopcluescom.zendesk.com
Subject: Re: Shopclues order[protected]

Dear Customer,

Thank you for writing to us. First, we would like to make it clear that as soon we have diagnosed the issue our technical team had given you a call and you asked for a mail on that. We replied you call and via email as well that it is a case of water damage and we will not cover this under warranty. 3 weeks include logistics as well (Pickup and delivery). It is as per standard OEM policy that physical and water damage is not covered under warranty.

Second, we have given equal inputs in picking up, diagnosing and delivering back your product. We owe full responsibility for all under warranty products but in cases of physical and water damages. Also, since it is a water damage case there could be multiple issues arising and all will be rectified through repair only. Our repair will be for Out of Warranty only.

Please reach out in case of any query/issue!

Regards,
Gadgetwood Support

________________________________________
From: "Shanbhag, Jatin"
To: Support ; "[protected]@shopcluescom.zendesk.com"
Sent: Sunday, 3 July 2016 6:15 AM
Subject: RE: Shopclues order[protected]

Hi Gadgetwood team,

Finally I got my phone after more than 3 weeks and it is not working at all at the moment. It used to work fine atleast with the problems that I mentioned before I handed over to the courier guy who came to my home to collect it. I really need answers here please as I have spent more than Rs 20000 for the phone.

The phone had problem from day one and I always wanted it to return. I usually don’t get much time away from work to handle this but still
I reached apple store with the phone and they asked me to contact the store that sold the phone as they don’t cover the refurbished phone.
I reached Shopclues and they advised me to contact Gadgetwood as it is covered under warranty.
I reached Gadgetwood with the problem and your team returned the phone after nearly 3 weeks before even consulting back with me.

Just to convince you about the working condition of the phone, I can have the following answers.
1) I have made lot of phone calls on the day using that phone and even I talked to courier guy who came to pick that up from my home. I removed the sim, put the phone in cover and handed it over to him. I use Airtlel sim with no ([protected]) and you can investigate it more if you want.
2) I was continuously using Wi-Fi just before it is handed over and can try find a way to get the information from my Internet provider to generate the usage report in case if you want.
3) Last the phone is registered in my company as a safe one and I was using it to download emails, read and reply as required. I can send the report if you want.

When you replied about water contaminated, I was under the impression that there might be some moisture and was not expecting that the phone will not work at all once it reaches me.
Why would it have taken more than 3 weeks if you wanted to give me this reason?

Please provide me more explanations and I will urge you to pick my phone back and then correct it.

Regards,
Jatin Shanbhag

From: Shanbhag, Jatin
Sent: Thursday, June 30, 2016 8:23 AM
To: 'Support'; 'JATIN SHANBHAG'
Subject: RE: Shopclues order[protected]

Hi Gadgetwood Team,

Can you answer me atleast below for now
1) Did it start fine?
2) Did you check that it is getting drained out to soon?
3) Did you check the battery once?

Now tell me
1) How much does the new battery cost?

Regards,
Jatin Shanbhag

From: Support [mailto:[protected]@gadgetwood.com]
Sent: Thursday, June 30, 2016 8:21 AM
To: Shanbhag, Jatin; 'JATIN SHANBHAG'
Subject: Re: Shopclues order[protected]

Dear Customer,

We have already dispatched your device back at your address. All repair work would be payable in case you want to take services. You can call us back on[protected] for repair services.

Regards,
Gadgetwood Support

________________________________________
From: "Shanbhag, Jatin"
To: Support ; 'JATIN SHANBHAG'
Sent: Thursday, 30 June 2016 5:30 PM
Subject: RE: Shopclues order[protected]

Hi Gadgetwood Team,

I have requested you to check for below?
And you are replying that it is water damaged. I did take to the Apple store for their review before I sent it to you. They did a brief look and asked me to contact for warranty since it was a refurbished one.

Can you please explain me the reason for each of the below answers? Providing reasons outside of this and giving something else is not acceptable.
I am sure my device was not water damaged. I always used to use it before sending it to you. The concerns were what I mentioned in the below 3 points and it was frustrating.

1) The charger works fine sometime but does not work most of the time. Could be issue with phone or charger.
2) The phone gets restart on its will. Only a couple of applications on it at the moment. and if I try using any app for a few minutes, it get a blue screen and restart happen
3) The charging get discharged so soon. Even though I charge fully, it gets discharged in 4 hours with minimal usage.

I urge you to please hold back the device and review it one more time.

Regards,
Jatin Shanbhag

From: Support [mailto:[protected]@gadgetwood.com]
Sent: Thursday, June 30, 2016 7:52 AM
To: Shanbhag, Jatin; 'JATIN SHANBHAG'
Subject: Re: Shopclues order[protected]

Dear Customer,

We have dispatched your device from Delhi office. Since it was water damaged we could not cover that in our warranty. Hence, the phone is dispatched in not OK condition. You can please write back to us in case of any issue!

Regards,
Gadgetwood Support

________________________________________
From: "Shanbhag, Jatin"
To: Gadgetwood Support ; 'JATIN SHANBHAG'
Cc: "Shanbhag, Jatin"
Sent: Thursday, 30 June 2016 2:36 PM
Subject: RE: Shopclues order[protected]

Hi Gadgetwood Team,

Did you validate all the below problems that I mentioned? The issue is there from the day I started using this phone.
1) The charger works fine sometime but does not work most of the time. Could be issue with phone or charger.
2) The phone gets restart on its will. Only a couple of applications on it at the moment. and if I try using any app for a few minutes, it get a blue screen and restart happen
3) The charging get discharged so soon. Even though I charge fully, it gets discharged in 4 hours with minimal usage.

Can you revert me with the next steps. It is getting difficult for me without the phone.

Regards,
Jatin Shanbhag

From: Shanbhag, Jatin
Sent: Sunday, June 26, 2016 10:06 PM
To: 'Gadgetwood Support'; 'JATIN SHANBHAG'
Subject: RE: Shopclues order[protected]

Hi Gadgetwood Team,

I got a call from your team and they said they tried calling me. I have returned my phone and find difficulties sometime to use my alternate phone. So please revert in case I am not reachable.

Just to remind you that the issues that I face are shown below. The issue is there from the day I started using this phone.
1) The charger works fine sometime but does not work most of the time. Could be issue with phone or charger.
2) The phone gets restart on its will. Only a couple of applications on it at the moment. and if I try using any app for a few minutes, it get a blue screen and restart happen
3) The charging get discharged so soon. Even though I charge fully, it gets discharged in 4 hours with minimal usage.

I took my phone to iPhone Center before reaching you and they asked me directly to contact Gadgetwood or the online store Shopclues directly to get the phone replaced or corrected.

Regards,
Jatin Shanbhag

From: Shanbhag, Jatin
Sent: Friday, June 24, 2016 11:11 PM
To: 'Gadgetwood Support'; 'JATIN SHANBHAG'
Subject: RE: Shopclues order[protected]

Hi Gadgetwood Team,

Please update me on the status and when can I expect the return.

Regards,
Jatin Shanbhag

From: Gadgetwood Support [mailto:[protected]@gadgetwood.com]
Sent: Monday, June 20, 2016 2:33 AM
To: Shanbhag, Jatin; 'JATIN SHANBHAG'
Subject: RE: Shopclues order[protected]

Dear Customer,

Thank you for writing to us. Your device is in transit now. We will update you the status once we receive the phone. We are expecting the device will be receive here within next 1-2 days.

Thanks & Regards
Gadgetwood Support

From: Shanbhag, Jatin [mailto:Jatin.[protected]@fmr.com]
Sent: 20 June 2016 10:55
To: Support ; JATIN SHANBHAG
Subject: RE: Shopclues order[protected]

Hi Gadgetwood Team,

Can you please update me on the below email?

Regards,
Jatin Shanbhag

From: Shanbhag, Jatin
Sent: Friday, June 17, 2016 5:07 AM
To: 'Support'; 'JATIN SHANBHAG'
Subject: RE: Shopclues order[protected]

Hi All,

I handed over the charger and the phone.

Let me know when can I get it returned?

Please consider the below.
The apple iPhone 5s phone purchased has the below problems.
1) the charger works fine sometime but does not work most of the time. Could be issue with phone or charger.
2) The phone gets restart on its will. Only a couple of applications on it at the moment. and if I try using any app for a few minutes, it get a blue screen and restart happen
3) the charging get discharged so soon. Even though I charge fully, it gets discharged in 4 hours with minimal usage.

Regards,
Jatin Shanbhag

From: Shanbhag, Jatin
Sent: Thursday, June 16, 2016 2:41 AM
To: 'Support'; JATIN SHANBHAG
Subject: RE: Shopclues order[protected]

Hi,

Can you please initiate the pickup today?
I will be at home if you confirm.

Regards,
Jatin Shanbhag

From: Support [mailto:[protected]@gadgetwood.com]
Sent: Tuesday, June 14, 2016 3:16 AM
To: JATIN SHANBHAG
Cc: Shanbhag, Jatin
Subject: Re: Shopclues order[protected]

Dear Customer,

Thank you for writing to us. You will soon get a call from our logistics team. Pickup will be done within 24 hours.

Regards,
Gadgetwood Support

________________________________________
From: JATIN SHANBHAG
To: Gadgetwood Support
Cc: "Shanbhag, Jatin"
Sent: Tuesday, 14 June 2016 8:47 AM
Subject: Re: Shopclues order[protected]

Hi All,

I am still waiting to get my phone picked up.

Do you know when can I expect a call?

Jatin

On 10-Jun-2016, at 4:30 PM, Gadgetwood Support wrote:
Dear Customer,

Your device pickup request has been sent to our logistic partner . You will get the call from them. Kindly handover the device.

Request has been sent for your registered address which is mentioned in the invoice copy.

Thanks & Regards
Gadgetwood Support

From: Shanbhag, Jatin [mailto:Jatin.[protected]@fmr.com]
Sent: 10 June 2016 15:52
To: Gadgetwood Support
Cc: [protected]@gmail.com
Subject: RE: Shopclues order[protected]

Hi,

Attached is the invoice copy and below are my details
Model:NE336LL/A
Serial No: C39LFGT4FFG8
IMEI: [protected]

Regards,
Jatin Shanbhag

From: Gadgetwood Support [mailto:[protected]@gadgetwood.com]
Sent: Friday, June 10, 2016 5:35 AM
To: Shanbhag, Jatin
Cc: [protected]@gmail.com
Subject: RE: Shopclues order[protected]

Dear Customer

Thank you for reaching us on email. Kindly attach the invoice copy of your device and the IMEI number as well. We will revert you back once we receive the details.

Thanks & Regards
Gadgetwood Support

From: Shanbhag, Jatin [mailto:Jatin.[protected]@fmr.com]
Sent: 10 June 2016 14:39
To: [protected]@gadgetwood.com
Cc: [protected]@gmail.com
Subject: Shopclues order[protected]

Hi,

The apple iPhone 5s phone purchased has the below problems.
1) the charger works fine sometime but does not work most of the time. Could be issue with phone or charger.
2) The phone gets restart on its will. Only a couple of applications on it at the moment. and if I try using any app for a few minutes, it get a blue screen and restart happen
3) the charging get discharged so soon. Even though I charge fully, it gets discharged in 4 hours with minimal usage.

Please help in getting the below rectified.
I purchased my phone in Shop Clues with order no 90951454

My address is
#320, Sumadhura Mathrushree Residency
Thindlu Main Road, Thindlu,
Bangalore-560097

I called for the same and you asked me to initiate an email.

Regards,
Jatin Shanbhag

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J

jatinshanbhag

from Bengaluru, Karnataka

Jul 15, 2016

I put the below in Shopclues site

Please tell me soon with the next steps as whether you are going to pick up the product or not.

If not, I would first like to buy a new phone first as I am without a smart phone from a long time now.

Please don't provide me the same message that you are trying to reach the merchant.

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Address: Kozhikode, Kerala, 673006

My shopclues order not received order number is . 94390670 pls do needful. the expressbees couriers service is too bad in calicut. pls change another couriers

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S

Sandeep Koliyeri

from Mumbai, Maharashtra

Jul 11, 2016

My shopclues order is not deliver still because of your bad service. my order number is AWB.[protected]

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Address: 560102

Website: www.shopclues.com

After noticing that the spin mop i purchased did not have a spin head, i initiated a return and refund of this product. my mail was sent on 26th june (the same day when the product was delivered). after repeated follow ups they agreed to send a person to pick up the parcel. from the past two days, courier guys are coming to my house and returning saying that we have come in bike and your parcel is too big to carry on bike.

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Address: New Delhi, Delhi, 110023

Website: Shopclues

On 25.03.2016 i had booked two items on line namely kashmiri carpet (order no 86731286/[protected] and royal oak victoria corner stand (order no. 89445331/[protected] and had made payment of rs. 429/- & rs. 2518/- respectively at the time of booking. one item that is kashmiri carpet was delivered and received by me at my residence within specified period. the other item that is royal oak victoria corner stand has neither been delivered nor received by me till date despite having received repeated sms stating that the item is under way for delivery.

Through this complaint, i request that refund of rs. 2518/- with penal interest may be made to me at the earliest failing which i may approach consumer court.

(h. l. razdan)

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B

bantyrock

from Chakia, Bihar

Nov 10, 2016

You ship wrong size shoes we want 09 no. shoes you dilivered 06 no. shoes our oder no.[protected] and our AWB NO. S[protected] please change the shoes quickly. THANK YOU, , , ,

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Address: Bangalore, Karnataka, 560076

Website: www.shopclues.com

This is regarding order#[protected]fitfly home gym set) that i ordered on 20th jun 2016. i got a call on 30th jun from the customer care saying that the order will be slight delayed by 2-3 days and i will get it by 4th jul 2016. then i didn't hear anything from them till 6th jul 2016. i called them on 6th jul and after couple of calls, they asked me to wait for couple of days and assured me that i will get the order by then. today (7th jul 2016) they called me and informed that the order has been returned and refund has been initiated. when i asked them the reason, they didn't specify any reason.

Now tell me one thing : i prepaid rs.7877/- through my credit card and spent another rs. 400/- to convert that amount to 6 emis and then at the top of that, paying 2% interest for every month's emi. who will bear that cost? because of shop clues's fraud, i will have to pay 2% emi and processing fees to my credit card company for a product which i never received!

Please help me here.

ShopClues.com customer support has been notified about the posted complaint.

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T

tonmoy jyoti

from Bengaluru, Karnataka

Jul 7, 2016

Just spoke to Shopclues customer care and they informed me that they are Re-ordering the product and the same will be delivered to me by next 5-6 days. New Order No is 94790941. Lets wait for sometime and see when the order will be delivered.

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K

kumarry

from Gurgaon, Haryana

Jul 8, 2016

Dear Team,

Kindly find this details we have purchased one product in your company that product was double colour bed sheet, today i have received the material it is not good it is fully damaged product, so now we have resent the material.please credit my amount.it is very vast product...

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T

tonmoy jyoti

from Bengaluru, Karnataka

Jul 12, 2016

I got an sms today informing that the the order has been returned by the courier and the Refund is being initiated.
Everytime shopclues updates the wrong tracking number[protected] in this case) and when i Checked with safexpress.com, there is no consignment with this tracking number. Since 20th Jun, when I placed the First order, they made me fool by conveying wrong informations.

Since I already paid the the EMI conversion processing fees to my credit card bank and paying 2% EMI for the next 6 months, Refund is not an option for me. Apart from this, I wasted nearly 4 weeks waiting and running after shopclues. Please help me.

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Address: 560085

Website: shopclues.com

Dear sir,

I purchased mobile in shopclues on 1st july and it does not work. every time it restarts. i initiated return replacement on 3rd july as per shopclues policy.
No action is getting taken. shopclues is fake and cheating company.
My order number is 94124373. return number is 2939230.
Kindly help. looking at so many same or similar complaints across all platforms. shopclues should be banned from selling anything.
Kindly take action

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A

Ankitanand08

from Mumbai, Maharashtra

Jul 6, 2016

You should go to the consumer forum. You will get full amount along with money for mental agony

You can send all document to me for legal documents
Your Name
Father Name
Address
Invoice
Complane No
Order NO
Refund Order no

Ankit Anand
[protected]

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I ordered a battery for my mobile from the above mentioned site product name : samsung original battery for galaxy note 1 gt - n 7000 2500 mah + 6 months warranty, merchant ref : g0000372.

When i went to the samsung service center raipur [ chauhan samsang services] as the was a auto on off problem in my device they informed me that my battery is not genuine

O i request the authorities to take the required action for the above mention problem

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Address: Ghaziabad, Uttar Pradesh, 201001

I was ordered 10 leggings but the size of those leggings is small,
so i want to change those leggings and want to buy leggings of XL size .
this product was delivered on 6th july, 16.
there is some confusion in selecting the size of leggings.
the size which is ordered by me is small to size that i wear generally.
therefore now i want to change these leggings and want to get XL size

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lakshit aggarwal

from Saharanpur, Uttar Pradesh

Jul 9, 2016

please solve the problem so that i'll be highly obliged to you..

S Redish Set of 10 Multicolor Lcra legg.. . - Comment #2494543 - Image #0

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Address: 412803

Actual order was jovial mart cotton lycra dark blue jeans code 79624510, size men lower 34, order date[protected], total price rs. 339;
Ub total rs. 229, shipping cost is rs. 40
Carrier name: profsnl-okl tracking no ; del11308055.
Pament mode is net banking.
But delivered scraping wash on[protected]
Not acceptable.
Order no is 93809333.

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R

rai dk

from Baramati, Maharashtra

Jul 6, 2016

Actual order was Jovial mart cotton Lycra Dark blue Jeans CODE 79624510, SIZE MEN LOWER 34, ORDER DATE[protected], TOTAL PRICE Rs. 339;
sub total Rs. 229, shipping cost is Rs. 40
Carrier name: PROFSNL-OKL TRACKING NO ; DEL11308055.
pament mode is Net banking.
But delivered SCRAPING WASH ON[protected]
NOT ACCEPTABLE.
ORDER NO IS 93809333.

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Address: New Delhi, Delhi, 110058

Website: www.shopclues.com

Shop clues is a fraud company. I order a product on 28 June and from then i don't received a single call from shop clues and on 5 July i received a msg from them that your order has been cancelled. When i called the customer care then the executive is saying that they can't do anything and repeating the same lines again and again as if they a script written by their side and just reading that script. Dnt trust on shopclues.

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Address: 637301

Website: Gurgaon, India

I Ordered Chinese Checkers through Shop Clues. The Product received with damage and the product to be send back.. during delivery i paid Rs 359.. i returned the product because its damaged..Still now i didnt receive back the amount of 359 from shop clues.. i mailed but no response.. the mail copy said the amount already send back to u.. but past 1 week they replied the same mail..

Kindly give me a conclude whether i receive the amount or not.. i believe ConsumerComplaints...

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Address: 713102

Website: www.shopclues.com

The product i ordered is totally different from the product i get, :
first issue: color and shades of jeans are different
2ndly: very bad quality
3rdly: too small and not good fitted
when i claim for returning the product, merchant rejected the request of cancellation, the product is of so horrible quality like same of those footpath products, cheap looking but the product i ordered is very much different this is the link showing the product
http://www.shopclues.com/mens-jeans-combo-offer-11.html#Features
but what they have send just cheapest.

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Azmat Ahmad

Jul 6, 2016

Shopclues send me damaged product nd chnging it

Returning a product - Comment #2492372 - Image #0

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Address: Kotdwara, Uttarakhand, 246149

Website: www.shopclues.com

Hello sir
product code 93270575
return id 2914266
mane bhi shopcluse.com se online shopping ki hai...or unhone wrong description per courier bhej diya hai...or may unse baat kar rahi ho to wo bol rahe hai hamhari pickup service nahi hai aapki city may. matlab bhejne ke liye to service hai per return karne ke liye nahi hai...address hai clues network p limited plot number 653a palam vihar road bijwasan new delhi-110061 & contact no. [protected] jo busy busy aata rehta hai...or aapki web-site per mane dekha per couier boy se courier received nahi kar rahe hai is address per...sir ab aap hi kuch karo. hamhare rupee refund karwo...

+3 photos

Jul 4, 2016

Complaint marked as Resolved

Contact no. 01244414888

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Address: Palakkad, Kerala, 678004

Website: Shopclues.com

I have ordered for 2 packets of (100 each) garbage bag with handle 16x20 100 nos (qty:2) and was charged 198/- (2x99) plus cod of 15/-.
But in the wrapper, the printed mrp is only 72/per 100 nos. whereas i paid 99/- each packet, charging an excess of 22/- per packet of 100 nos. this is against the consumer law in india. please take immediate action and refund the excess charged. the details of the order is given below;

Garbage bag with handle 16x20 100 nos
Code: 92098263
2 rs.280 rs.181 rs.198.
Order date: 28 jun 2016, 10:42 pm.
Delivered on.2nd july 2016.

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Address: 122001

Website: www.shopclues.com

Dear Sir,
I have purchase a Lenovo A6000 Phone from shopclues.com on March 2016.
My order No is 86309836, Shopclues issue me a Invoice on the time of delivery.
but now the phone is dead.
I am going to service center of Lenovo, and they have not accept the Invoice which is issued on the time of delivery by shopclues.
I have call the shopclues customer support center but they are said they unable to provide me the Invoice.
Please help me as I gat Invoice from shopclues and able the Warrenty facility.
Thanking You
Mob: [protected]

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sharawat

from Mumbai, Maharashtra

Jul 4, 2016

I receive a soap in the phone box... the shopeclues are fraud site...ill complaint the consumer court about shopclues.com...this id is truly fake...i said to the peoples..dont buy anything from shopclues...

Invoice not provided - Comment #2490282 - Image #0

Invoice not provided - Comment #2490282 - Image #1

Invoice not provided - Comment #2490282 - Image #2

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Address: Gurgaon, Haryana, 122001

Website: www.shopclues.com

Dear Sir/Madam
I have ordered a Mobile phone from shopclues on 9th June 16.At the time of delivery they have provided me a defective product through courier when i asked for return they said me that they have a process for it after calling them lots of time they arranged returns for me .Their courier mans does not visit at my address a single time & they closes the request by saying that buyer is not available.After it i told them that i will log a complaint in consumer forum they send their courier service & take the defective product back now from 26th June it is 4th July they have not make refund of my money.Please do something & stop this type of online shopping sites making fool of the peoples.

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K

krishnada

from Brahmapur, Odisha

Jul 5, 2016

Received 1 set mobile instead of 2 set inside the pack

ShopClues.com Complaints & Reviews

File a complaint to ShopClues.com

ShopClues.com reviews & complaints page 159

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Our order 81431701, for a mobile, was an old one but that was never told — i've been cheated - pl rectify

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Cancel the order order no 94863482

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Duplicate product delivered (iphone 5s)

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My order not received

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Return being unnecessarily delayed. Order number: 93455873

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Non delivery of online booked item

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Order (93481342) not delivered for 3 weeks and cancelled

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Non working mobile sold to me and not refunding and simply wasting time

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This online shopping site is sell duplicate and fake products. And fooling their customers

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S Redish Set of 10 Multicolor Lcra legg.. .

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Defective material delivered

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Order canceled by shopclues without any information

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Product - chinese checkers

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Returning a product

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Not pickup the courier & not refund

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Charged higher amount than the MRP printed in the cover/carton.

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Invoice not provided

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I have ordered a product & they have delivered me a defective product.

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