ShopClues.com Complaints & Reviews

I ordered 5 Pcs non stick induction safe cook ware having the order number 93183888.Now i received a meesege in my mobile that the product is successfully delivered.Infact I didnt received any product, and this order is fully paid too.how can we accept this ...my mobile number is [protected].please check my order and arrange to deliver my order.my address and phone number is clearly mentioned in my order, so to whom it delivered?

I am savitha lepakshi, ;I had ordered 2 bottles of herba haircare which costed rs 180 per bottle. I had ordered this around last week of May. I recieve a wrong prodcut sanjeevini himalaya costing rs 150 per bottle. I opted a replacement and not refund. Again I got a wrong product and only 1 bottle. Again I spoke to a higher official shopclues who promised me for a correct replacement but yesterday I received again a wrong product himalaya sanjeevini. I am really frustrated. Now I don't want a replacement or refund but an answer from you. Why do people opt for online shopping. Earlier I had ordered a salwar semis titch ed that also was a wrong delivery. Ifont trust you fir the correct product even if I opt for replacement.

Order id :93154512
Ordered date :13th June
Expected Delivery date : 20th June
Not delivered yet, customer support ask for wait for 48hrs more we will get back to you, but no response.
Continous follow ups made but no response
Bad shopping site do not refer anyone for the same

We have ordered for blackberry z30 mobile on shopclues, when we have received delivery then we have checked that mobile i was totally shocked that actual imei no. Showing in mobile after dialing *#06# is not matching with the imei no. On box and also the programming shows during starting of this mobile is of z10. This mobile is not fresh there are too many scratches on screen and this mobile is not looking like new one.
It is totally a big fraud, if we compare the rates of z10 and z30 then z10 is is 8000/- cheaper then z30.

I want total money return and punishment to this type of dealer.

My order no is[protected]

Sir you start the SFM Shopping League from 5 pm Saturday – 5 pm Monday, every week (23rd April – 16th May, 2016)
In this offer i participate and become winner in 2nd and 3rd week but i didnot get my price.

here i get the order number 92549067. sir kindly give me all detail and also give my price
sir i post as much pictures which i get from your mobile app, facebook site and other social media. and also i contact you so much but i get no response so i fill the complaint.

I ordered on 14 june till today not delivered too bad services I am very unhappy with your services you mentioned delivered date 21st June today is 26th June, order number 93195374 amount paid 5, 198/- through Net banking, please let me know the track, I am very unhappy with your services, you people not even bothered about customers.

ITEM ; Auqa supreme RO+UV+US+TDS 18 ltrs Water Purifier
Order No: 93195374
Ordered Date : 14th June 2016
Expected Delivery Date: 21st June 2016
Carrier Name Prof-BJW-SUR
Tracking Number-GGN70379603
Sub total - 4, 599 + shipping cost - 599/ Total amount paid - 5198/-
Payment made through Net Banking, Corporation Bank

I had ordered reception desk and had paid Rs. 22, 000/-. My order no. 91927993. They delayed delivery by 2 weeks. But funally they delivered completely damaged product. When enquired about this they instructed me to refuse the delivery. Upon doing that now they are not accepting the return and not refunding ny money. They say the ticket is closed and refund declined. What to do now?

I ordered for 2 quantities of baby wipes 80 pcs each(pack of 3) but got only 1 quantity abd the amount is taken for both the quantities.please return the amount or give me another quantity otherwise i will not be able to purchase any commodity from your site.
Here are my shipping details--
Subrato Laha
D 61/12 Sidhgiribagh(near b.chatterjee, aam ka, per wala makan, jaljog wale)
Varanasi
Pin-221010
Phn-[protected]

Dear
Ir/madam
I ordered this product by shopclues... But it is not working properly so i want to return it... I have requested to return this item but they declined it while this product has 10 days return policy.. So i talked to custemer care service earliar they were telling that it will be solved in 2-3 days and product will be taken back but after 3 days when i called them again they directly refuse to take back their product. They told me about their company policy. But i think it is not there that they wont take their product back. So please help me in returning the product. Iwill be highly thankful to you

I had purchased a tv 40j500, online from shopclues. When i opened it there was no wall mount support in the packet as mentioned in their tech spec. There online return/replacement system is also not working. When i contacted they denied to supply and even not giving sellers contact no. I found their response worst ever all online sellers. Without wall hang support i am not able to use the tv due to space constraint. They did not declared before that it an imported item. The indian samsung company has denied to provide any support. The power supply plug connection is different and it is very difficult to get an adopter.

I found some issue in the product which by the way in warranty period so i register a complaint at shopclues site. Someone called me from this no. [protected] and told me to send the product for support as i did and send it on 6.6.16. They receive it after two days. I called them for update they told me that they contact me after a week so i did. After 10 days i called them and guess what this number is wrong so i tried to get customer service support its been 10 days now they only gave me assurance not the product.

15/06/16 purchased one bullet cover, but till the time i'm not getting the parcel.contd aramex, but they are saying product is not deliver the mentioning adderess. help me to collect the product from aramex. they are saying product is more than 100km away from my adderess. how i collect the courier .pls inform their, hand over the product to lockel courier service & lockel agency will deliver the same adderess.
my order no[protected].

waiting for your positive replay.

Tks & Rgds
pradeep.
[protected].

I have ordered led lamps on shopclues order id is 93120615
The product received in damaged condition and it was reported to shopclues on same day on 18 june 2016 within few hours ticket no 7001991 on their site was confirmed by them also by mail sent to as under stating that your complaint will be resolved in 3-4 days... But now on calling customer support they denied to refund and say that you have not raised complaint within 48 hours...
I have not received any mail after this ticket mail...

"mail reply" from shop clues against ticket no 7001991 is as under
=
Shopclues.com jun 18 at 2:30 pm

To ghanshyamlunavia

Message body

#- please type your reply above this line -#

Hello,

Thank you for contacting shopclues.com.

This is to acknowledge your return request. Your request has been logged with ticket number 7001991, please use the same email for further communication.

We are committed to provide you a satisfactory resolution. Our returns department is working on it and will take 3-4 working days to proceed further.

We look forward to resolving your request as quickly as possible.

Thank you for your patience.

Team shopclues.

Frequently asked questions
=

I sincerely request you to help me.. Shop clues guys are not customer friendly and they are cheating customers...

They have not included any invoice in the package and they are selling damaged products online...

Regards
Gn lunaviya
Bharuch

Hello,

I have ordered a tyre on june 6th for an address in bangalore. After 15 days i was told my address in bangalore is non servicable area. I spoke to karthik floor supervisor and he escalated and made sure tyre will be delivered to me by 23rd. I dont see tyre getting delivered to me on 23rd. I spoke to abishek floor supervisor and now he wants another 48 hours... These two calls were made from states... I was wondering how does shop clues is running... I can go and buy a tyre in 1 hr. I was just checking various e commerce sites and wanted to see how they do and i see shop clues did very lousy job and i dont think this can ever compete with flipkart. I would love to see someone from shopclues take this seriously before they loose business.


Regards,

Murali.

I have purchase one shoe, that material come but under size, i booked size 10 but material received only 9, that production not taken return back till now last 3 days, booking no

Comment: I booked size 10 but received only 9 size, please change the product immediately or refumd my cash immediately
Order Number: 93115253
Return Number: 2901035
Product: SESS BLUE MEN/BOYS SPORT SHOE-A20
Reason: Wrong Size
Action: Replacement

Dear murad,

Greetings from Shopclues.com!

We apologize for the payment failure for your Order 93339072, due to a technical error at our Payment Gateway.

Here’re your Order Details:

Order Date: 17 Jun 2016, 08:16 PMIhave deducted an amount of 480/- from my account Payment Declined – ShopClues Order 93339072 so pls reveresed to my account. but from today onwards amount not reversed to my account

Hi
I had ordered (Order no.[protected] one "reach cogent" for rs 3099/- (Excluding delivery charges, ie, rs29/-) on 03 jun 2016, at01:41 pm and it got delivered on 10th june, friday. But this is just useless as it does not have battery backup, with loosing power with no time and some other proclems, totally i;m n't satisfied with quality of the product, as this appears to be a fake product si filed a return request (15th june 2016), ie, id num: 2894902. But no reply concerning the return of the product, so i mailed, but no use, there where taking 2 or 3 days for replying a mail. So i call to coustomer care yesterday (20th june 2016). The coustomer executive told that they have to confirm the refund process, it takes 48hrs, another two days, this is just rediculous, today i checked my account status it's just shocks me, says that the return rejected now, this is really disgusting and frustrating. First they sell fake products and if someone wants his money back, they just say "rejected." i think shopclues and its merchants have indulged in some kind of grave fraud and they are duping their customers of huge money. I request you to please help me to get my money back. Thanks in advance and hoping for an early resolution.

Hi
I had ordered (Order no.[protected] one "reach cogent"mobile for rs3099 excluding delivery charges on 03 jun 2016, at 01:41 pm and it got delivered on 10th june friday 2016 but this is just useless as it does not provide any battery backup and loosing the power with no time and some other features of the phone is not good. And it doesn't show the full configuration settings not properly, tottaly i'm not satisfied with this producy,, this this appears to be a fake product, so i filed a return /refund request on 15th june 2016 and the return id is 2894902. From that day no reply from this site, so i mailed them, providing with the details, they want 2 days to reply for a mail, atlast, i call to coustomer care yesterdat ie 20 june 2016, after few questions they says it confirms within 48 hrs, another two days, why they where taking this much of time to confirmation and replying for a mail... And then i checked today ie 21st june 2016 in my account, there says that my return rejected. Now, this is really disgusting and frustrating. I think shopclues and its merchants have indulged in some kind of grave fraud and they are duping their customers of huge money. I request you to please help me to get my money back. Thanks in advance and hoping for an early resolution.

Maine shopclues 14/05/2016 me order no=91647134 kiya tha jo 1627/=amount ka tha
21/05/2016 ko missing product mila jiski complain maine shopclues ke custumer care per kari phir 29/05/2016 me sopcluse ne revers pickup apne courier partner delnet se kara liya jiski koi reciet bhi nahi di aur iski cpmplane bhi turant maine shopcluse custumer care per kar di thi per abhi tak na replecment kiya na refund kiya jab custumur care pe phon karo to koi sahi baat nahi karta one month hogaya hai please mera Amount 1627/=RS refund karaye.

Subject-wrong and damaged product delievered and not refunding.

Date[protected]

Respected sir/madam

I am mahesh ghanshyamdas bhojnani from nagpur, maharashtra. My mobile no. Is [protected].
I am sending this complaint against shopclues and i am also pasting the messages send by
Shopclues to my registered mobile no. As my truth and evidence, so please give your precious
Time to read my complaint in detail.
On[protected] i ordered for samsung metro 312 on shopclues and they confirmed my order by sending me this message

"vm-shopcl
Content:
Hi! The cash on delivery for shopclues order 91499106 for samsung 312 (Black) is confirmed. Amount payable at the time of delivery is 1628.00. Track your
Date:[protected]:22:04"

On[protected] the parcel was delievered by shopclues through thier courier partner aramex,
And we paid cash on delievery charges rs.1628 to the courier boy, and after delievery and
Payment of cod charges, aramex send me a confirmation message of payment as

"dz-aramex
Content:
Your payment has been confirmed with receipt no. Ngp/2016/41535. To view your receipt, visit http://armx. Me/rka2do
Date:[protected]:54:46"

Then we checked the parcel and we found that the internal box was slightly damaged and the
Mobile handset was diffrent company named nokia 206 instead of samsung metro 312, which was ordered by me. Additionaly on[protected] shopclues send me a message saying that my order was
Cancelled. I was shocked because by this message and wronge and damaged product was delievered to me the day before. I m feeling cheated and fraud is done by shopclues.

"vm-shopcl
Content:
Hi! Your shopclues order 91499106 for samsung 312 (Black) has been cancelled due to inappropriate shipping details and the courier partner could not loca
Date:[protected]:40:57"

After that i contacted many times shopclues by mails and on their phone no. But they firstly took too much time of one month or more and now they are refusing me to refund my amount which i have paid as cash on delievery on[protected]
O my humble request to you is that please arrange my amount refund as soon as possible and i also want rs.100000 (One lakh rupees) as penalty from shopclues as they have not solved my problem properly and took so long time to harresing me.
Please sir, please fix my issue as soon as possible.

With regards,

Mahesh