ShopClues.com Complaints & Reviews

This company has deliver me the wrong and defective product and the battery from the box was also missing. the product which i saw in the image of shopclues site and the product delivered to me is different. even though the picture of the product on the box and the pruduct inside the box is also different. and raised the return request on the same day i received the product.
but it is over 10 days the company is not taking action still they have not refunded my amount, however it is under 10 days buyer's protection limit. according to the rule the company should take action with in 3 to 4 working days but it is more than 10 days, they have not taken action and not refunded my amount as well as this is a case of fraud and cheating also

Order number: 92076977

Item: frazzer 18 w led bulb (Combo pack of 2)

Issue: broken product. There is no holding pin on base of led bulb.

I sent the mail to shopclues customer care for return the product. Still i am not getting proper reply from shopclues.

There is not available "request for return" link in order history page for order number 92076977

I required my moneyback.

Never buy any thing from shop clue all fraud doing check my saving on purchase as copy past of my purchase orders attached my below detail is of last order for which m struggling for refund as product sent was damage and now not accepting return and giving refund
09 may 2016, 06:47 pm 91406185
Whirlpool win a/c - 1.2t-magicool platinum v (Qty:1)
Rs.22, 689 complete


Rs. 189, 130you saved so far
At shopclues.com
Order date order number ↓ ordered product (S) amount paid status action
23 may 2016, 06:29 pm 92130875
Gun tracker and pins 8 mm (Qty:1)
Rs.925 return picked up reorder this order

View return

Print shipping
Return guidelines
23 may 2016, 12:32 pm 92109183
Whirlpool 1.2 ton 5 star split ac - 3d cool platinum v - silver (Qty:1)
Rs.24, 489 complete reorder this order

Request for return

Submit feedback
23 may 2016, 12:28 pm 92108869
Whirlpool 1.2 ton 5 star split ac - 3d cool platinum v - silver (Qty:1)
Rs.24, 489 payment failed reorder this order
17 may 2016, 07:56 pm 91820385
Puma wave mens red & blue flip flops (Qty:5)
Rs.0 complete reorder this order

View return

Submit feedback
09 may 2016, 06:47 pm 91406185
Whirlpool win a/c - 1.2t-magicool platinum v (Qty:1)
Rs.22, 689 complete reorder this order

View return

Feedback already posted.
09 may 2016, 06:40 pm 91405884
Whirlpool win a/c - 1.2t-magicool platinum v (Qty:1)
Rs.22, 689 transaction failure reorder this order
09 may 2016, 02:22 pm 91392965
Carrier estrella premium 1.5 ton 5 star window (Qty:1)
Rs.30, 989 payment failed reorder this order
09 may 2016, 01:35 pm 91390689
Carrier estrella premium 1.5 ton 5 star window (Qty:1)
Rs.30, 989 payment failed reorder this order
09 may 2016, 01:33 pm 91390596
Carrier estrella premium 1.5 ton 5 star window (Qty:1)
Rs.30, 989 payment failed reorder this order
09 may 2016, 01:30 pm 91390451
Carrier estrella premium 1.5 ton 5 star window (Qty:1)
Rs.30, 989 payment failed reorder this order
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I placed order no. 925177 for assorted pack of 4 kids bloomers for baby girl age 6 months. to i recieved the pack but product is not match as showed in shopclues.com. this product is very lower quality and fit for return. pls arrange the cancellation of this order.

you want i will write a esssay? complaint is simple product i got not up to mark, in hindi it is ghatiya. pls aarange it to cacel. rgds

Order 92345392
Delivery time 3 jun.

Here are the tracking details:

Carrier name:
Tracking number: del11294312
Order details:

Order date: 28 may 2016, 07:08 pm

Samsung eb425161lu battery for galaxy s duos s7562 etc
Code: 92136023
Ref: eb425161lubattery

Shipping address:
Summit kumar
F-75, main road jagatpuri delhi
Before delivery call me
Delhi, delhi 110051
India

I have ordered a micromax mobile on shopclues which order no. 92009749, and dated 21/05/2016. I have received the mobile on 27/05/2016. Mobile was well. But on 31/05/2016 mobile has switched off. Even i can not charge the mobile neither starts the mobile. Now the mobile is totally dead after a five days of receive.
So, i request you to please replace or refund it. I shall be very thank full to you.

Masoodul hassan
Shah zubair road, munger

I have ordered an AC with order no.92193835. The status showing delivered but still I have not received the product. I have been constantly following up with shopclues and the courier company but hvn't got any status. ven the courier company is saying that we don't delivered AC. Don't know what is happening to my order.

Please resolve
Kiran Jain
[protected]

We ordered a printer a month ago and they sent a faulty piece which was picked up with much delay as was the delivery. The customer care has been promising a result in 5 days but it has been over a month. We have numerous uses of the printer and if they were to return our money, we could at least buy a new one from elsewhere.

We are a startup and this is leading to a huge loss for us. This kind of harassment is unwarranted. Look at the series of bad reviews without a single revert from these guys. We are facing a lot of issue and it is nerve wrecking.
Please shut off this company for the common good and get us our money back!
Please set an example for companies for once!

Sir,
I m jeetendra singh (Mob. [protected]). I got defective product which i brought online from shopclues on 29/05/2016 @ 9828rs. As soon as i got the product i called him at [protected] (Cust. Care no.) as i found it defective. I was requesting him from 29/05/2016 to 1/05/2016 to change the product or return but they did not listen to me.
Sir kindly help me

Hello sir myself Sudar muthu kumar, I ordered lg g3 brand new verzion unlocked with order number 90097888, but due to unavailability of stocks the order was cancelled, and i got the message from shopclues that refund was initiated on 21st of april 2016, but its more than 1 and half months i still didnt get my refund. i dont know what to do
ORDER DATE:- 14/4/2016
REFUND INITIATED ON:- 21/4/2016
ORDERED THROUGH:- DEBIT CARD
ORDER NUMBER:[protected]

I ordered a hitachi ac on shop clues, order 91034394. I paid the whole amount on may 2nd. The ac cam eon may 17th, hitachi technicians came on 18th and told that the ac is defective. It has gas and oil leak. I am following for last 12 days with shopclues for refund still its not closed.

My money is blocked with shopclues for 1 month now and i dont have a ac at hime

I sushil kumar ordered a insect and mosquito killer with night lamp on 03/03/2016 .In 2 days i submit a complaint that this product could not work .From that date till today 31/05/2016 i submit a complaint but nothing response they give .
The information of this product:- product-insect an mosquito killer with night lamp, qty-1, subtotal-159.00, shipping charge-44rs the total amount that i payed was 203.00.Please do something regard this complaint.

I have bought an order no 92249045, and return the product via courier and given my bank account \ but till date i have not received my refund till date but there is no reply came on your side can u plz resolve this as soon as possible. I am not satisfied with the service provided.please instruct to refund the amount as soon as possibe.my contact no.[protected]

Hi,
I am vikas shrivastava from mumbai. I have given two order baby bedding set. Order no. 91153522 and 91153415 of amount 649 and 479 in the dated 04/05/2016. They did not delivered the order and its returned to merchants. Now its over 20 days they did not returned my amount. Many time i was call them each and every time they says wait 4 to 5 days. Today also i called them still they said wait another 4 to 5 days.

Please help me.

I have wrong product i have oder 2 set of product my oder ni is 91281606... I have c all many time bt i am non saticatfive with shopclie plz i need my secnd product bcoz its prodict was gift to my sisiter still i hve not got n amount of pround has been paid still i have got 1 product which has to be not done wilth shopclues may this complaint slove my problem soon sa possible,

Its regarding ShopClues Order 91800481 I got a msg on 27 may stating your product is been delivered I went an check my society register there was no delivery from your shipper how cool was whole I was waiting for the product it was a gift for my niece I was waiting for the product as soon as I got the msg I checked called ShopClues they I have to wait for 7-10 business days to get the proof of delivery in short ShopClues is saying will get the proof of delivery that can be signed by the delivered boy too I lose money an the product I not going leave this so easily

Sir, I have ordered for one samsung galaxy s4 charger vide Order No. 91695168 and the same was delivered to my address on 18/5/2016 but the piece supplied were defective as the same was not working. I have made a request for return vide No.2844668 dated 19/5/2016 but the same has not been picked up as of now. My enquiries with customer care does not yield any result. Is there somebody to look after this issue as I have already paid an amount of Rs.402/- inclusive of delivery charges. I am a retired person and cannot pay this amount from my meagre pension. Is there somebody to look after this and either replace the Charger or pay my money back to me. It seems that you people take time in returning the defective supplies and then straightaway not pick up the defected item having some connivance with fake supplier. Is modi Government is looking after such people who are looting by way of e commerce and such e service. I am going to make a lot of hue and cry at various sites and if nobody bothered to ponder over my genuine appeal, quite possible, I may go to consumer court. RAJIV SHARMA(booked by my son neeraj)

Shopclues send me the wrong item and the box and the item were also different. the box was for another product and they send me some another product. and the items in the box are also less than the item written on the box and the item is also different than what it mentioned on the box, and now they are deducting the courier charges for they send me the item, please tell me what should do now

RE the attached.order 87923833
My return order has been accepted more than 3 weeks ago, yet it has not been picked up.
Whats the problem with your company, its been 2 months since I received the damaged TV set at Madikeri in Coorg .but you still have not replaced or refunded the amount.
All I get is emails and emails and no resolution to either picking up the damaged tv or my refund.
It seems that in your hurry to expand you do not have a reliable logistics backbone and are unable to pick up the daamged tv or deliver the replacement.
Pl refund my money ASAP as you have been sitting on it for more than 2 months.

Sirm shopclues se watch order ki thi jo ki damged aayi uske nxt day jb maine return file ki toh watch return ni ki ja rhi hai my watch order id 91740567 my name krishna chaturvedi plzz help mefor refund my money aur yeh log toll free bolkr logo ka bal. Kat dete hai.. Sir plzz hlp me ab unki trf se koi b refund krne ko ready ni hai upr se daily wha call kr krkbolta hua mobile bal. Aur deduction kr dete hai wo 1 min ka 3rs mtlb hdh se jayda loot rhe hai yeh plzzz sir hlp me thanku