ShopClues.com Complaints & Reviews

I placed order no. 925177 for assorted pack of 4 kids bloomers for baby girl age 6 months. to i recieved the pack but product is not match as showed in shopclues.com. this product is very lower quality and fit for return. pls arrange the cancellation of this order.

you want i will write a esssay? complaint is simple product i got not up to mark, in hindi it is ghatiya. pls aarange it to cacel. rgds

Order 92345392
Delivery time 3 jun.

Here are the tracking details:

Carrier name:
Tracking number: del11294312
Order details:

Order date: 28 may 2016, 07:08 pm

Samsung eb425161lu battery for galaxy s duos s7562 etc
Code: 92136023
Ref: eb425161lubattery

Shipping address:
Summit kumar
F-75, main road jagatpuri delhi
Before delivery call me
Delhi, delhi 110051
India

I have ordered a micromax mobile on shopclues which order no. 92009749, and dated 21/05/2016. I have received the mobile on 27/05/2016. Mobile was well. But on 31/05/2016 mobile has switched off. Even i can not charge the mobile neither starts the mobile. Now the mobile is totally dead after a five days of receive.
So, i request you to please replace or refund it. I shall be very thank full to you.

Masoodul hassan
Shah zubair road, munger

I have ordered an AC with order no.92193835. The status showing delivered but still I have not received the product. I have been constantly following up with shopclues and the courier company but hvn't got any status. ven the courier company is saying that we don't delivered AC. Don't know what is happening to my order.

Please resolve
Kiran Jain
[protected]

We ordered a printer a month ago and they sent a faulty piece which was picked up with much delay as was the delivery. The customer care has been promising a result in 5 days but it has been over a month. We have numerous uses of the printer and if they were to return our money, we could at least buy a new one from elsewhere.

We are a startup and this is leading to a huge loss for us. This kind of harassment is unwarranted. Look at the series of bad reviews without a single revert from these guys. We are facing a lot of issue and it is nerve wrecking.
Please shut off this company for the common good and get us our money back!
Please set an example for companies for once!

Sir,
I m jeetendra singh (Mob. [protected]). I got defective product which i brought online from shopclues on 29/05/2016 @ 9828rs. As soon as i got the product i called him at [protected] (Cust. Care no.) as i found it defective. I was requesting him from 29/05/2016 to 1/05/2016 to change the product or return but they did not listen to me.
Sir kindly help me

Hello sir myself Sudar muthu kumar, I ordered lg g3 brand new verzion unlocked with order number 90097888, but due to unavailability of stocks the order was cancelled, and i got the message from shopclues that refund was initiated on 21st of april 2016, but its more than 1 and half months i still didnt get my refund. i dont know what to do
ORDER DATE:- 14/4/2016
REFUND INITIATED ON:- 21/4/2016
ORDERED THROUGH:- DEBIT CARD
ORDER NUMBER:[protected]

I ordered a hitachi ac on shop clues, order 91034394. I paid the whole amount on may 2nd. The ac cam eon may 17th, hitachi technicians came on 18th and told that the ac is defective. It has gas and oil leak. I am following for last 12 days with shopclues for refund still its not closed.

My money is blocked with shopclues for 1 month now and i dont have a ac at hime

I sushil kumar ordered a insect and mosquito killer with night lamp on 03/03/2016 .In 2 days i submit a complaint that this product could not work .From that date till today 31/05/2016 i submit a complaint but nothing response they give .
The information of this product:- product-insect an mosquito killer with night lamp, qty-1, subtotal-159.00, shipping charge-44rs the total amount that i payed was 203.00.Please do something regard this complaint.

I have bought an order no 92249045, and return the product via courier and given my bank account \ but till date i have not received my refund till date but there is no reply came on your side can u plz resolve this as soon as possible. I am not satisfied with the service provided.please instruct to refund the amount as soon as possibe.my contact no.[protected]

Hi,
I am vikas shrivastava from mumbai. I have given two order baby bedding set. Order no. 91153522 and 91153415 of amount 649 and 479 in the dated 04/05/2016. They did not delivered the order and its returned to merchants. Now its over 20 days they did not returned my amount. Many time i was call them each and every time they says wait 4 to 5 days. Today also i called them still they said wait another 4 to 5 days.

Please help me.

I have wrong product i have oder 2 set of product my oder ni is 91281606... I have c all many time bt i am non saticatfive with shopclie plz i need my secnd product bcoz its prodict was gift to my sisiter still i hve not got n amount of pround has been paid still i have got 1 product which has to be not done wilth shopclues may this complaint slove my problem soon sa possible,

Its regarding ShopClues Order 91800481 I got a msg on 27 may stating your product is been delivered I went an check my society register there was no delivery from your shipper how cool was whole I was waiting for the product it was a gift for my niece I was waiting for the product as soon as I got the msg I checked called ShopClues they I have to wait for 7-10 business days to get the proof of delivery in short ShopClues is saying will get the proof of delivery that can be signed by the delivered boy too I lose money an the product I not going leave this so easily

Sir, I have ordered for one samsung galaxy s4 charger vide Order No. 91695168 and the same was delivered to my address on 18/5/2016 but the piece supplied were defective as the same was not working. I have made a request for return vide No.2844668 dated 19/5/2016 but the same has not been picked up as of now. My enquiries with customer care does not yield any result. Is there somebody to look after this issue as I have already paid an amount of Rs.402/- inclusive of delivery charges. I am a retired person and cannot pay this amount from my meagre pension. Is there somebody to look after this and either replace the Charger or pay my money back to me. It seems that you people take time in returning the defective supplies and then straightaway not pick up the defected item having some connivance with fake supplier. Is modi Government is looking after such people who are looting by way of e commerce and such e service. I am going to make a lot of hue and cry at various sites and if nobody bothered to ponder over my genuine appeal, quite possible, I may go to consumer court. RAJIV SHARMA(booked by my son neeraj)

Shopclues send me the wrong item and the box and the item were also different. the box was for another product and they send me some another product. and the items in the box are also less than the item written on the box and the item is also different than what it mentioned on the box, and now they are deducting the courier charges for they send me the item, please tell me what should do now

RE the attached.order 87923833
My return order has been accepted more than 3 weeks ago, yet it has not been picked up.
Whats the problem with your company, its been 2 months since I received the damaged TV set at Madikeri in Coorg .but you still have not replaced or refunded the amount.
All I get is emails and emails and no resolution to either picking up the damaged tv or my refund.
It seems that in your hurry to expand you do not have a reliable logistics backbone and are unable to pick up the daamged tv or deliver the replacement.
Pl refund my money ASAP as you have been sitting on it for more than 2 months.

Sirm shopclues se watch order ki thi jo ki damged aayi uske nxt day jb maine return file ki toh watch return ni ki ja rhi hai my watch order id 91740567 my name krishna chaturvedi plzz help mefor refund my money aur yeh log toll free bolkr logo ka bal. Kat dete hai.. Sir plzz hlp me ab unki trf se koi b refund krne ko ready ni hai upr se daily wha call kr krkbolta hua mobile bal. Aur deduction kr dete hai wo 1 min ka 3rs mtlb hdh se jayda loot rhe hai yeh plzzz sir hlp me thanku

I purchased face towels set (napkins) online by considering the image shown on that site, but when I received that item, size of that napkins are too small not even a half of the size shown on that site. So I opted for return the product that received day itself, but till now almost after two weeks no one came to receive, and no response from shopclues.

Hell Sir, My name is Anjali Verma residing at Varanasi.
I ordered a mobile phone (Motorola Moto G 3rd Gen) via Shopclues.com and paid online by internet banking. The delivery date was 12th May at that time. But till 25th May, I didn't got the product. On evening, an e-mail was came from the company that my product has been delivered, but actually it was not. I made complaint for this to company that I have not received the product till now even status is showing delivered. They assure me to help but till now they not calling me or helping me. Even, they give me the phone number of courire who was about to deliver the mobile phone, but when i am calling the courier, he cut my phone call.
I ordered first time from Shop Clues and they failed me and defalcated my money.
My Order No. is
91206762 = Motorola Moto G 3rd Gen
91509622 = Motorola Moto G 3rd Gen Back Transparent Cover.
Both are showing delivered, but it has not been delivered yet.

Please note my complaint and help me to recover and refund my money and take necessary steps for these type of Bogus & 3rd Class Companies.

Thanking you
Anjali Verma
Varanasi

I ordered for a intex aqua power hd black-gold phone on 18.03.2016.Instead i received a white-gold phone on dated 23.03.2016. Firstly it was found that the camera is totally not working. And the worst part of the story is that the phone is an old and used one. There are numerous scratches on the screen, marks of ink are clearly visible on the charger. Even the manual is a tampered one.

I asked for replacement with the photographs of the phone uploaded on that very date.

Now listen what shopclues has to say about this damaged product. They had just sent a reply mail today i. E. 26.05.2016 that i have to send more images of the mobile. They will then decide and come to pick up this thing after may be 4 business days. The product will then go to their warehouse and after due consideration if they think that the phone can be replaced then they will order for, god knows, if this time a new one.

I have already paid for the phone. Now let me know something that why should i wait for 3 weeks to get a phone when there was no fault of mine? There are other shopping portals where i can instantly buy a new phone.

The customer care executives are trying to convince me by saying that it is there return policy. So my question is, is this the policy of shopclues to send old and damaged phones after accepting money for the product?

I just want a refund or else, let them take this damaged phone and in return i need a new phone that day itself.

And surely this is the last time i am purchasing something from shopclues and will also refrain others from buying anything from this online site. This is an example o[censored]ltimate harassment.