ShopClues.com Complaints & Reviews

We have purchase a MTS ROCKSTAR CG 131 CDMA+GSM MOBILE (ALL CDMA SIM WORK), This Phone has no conference facility as its showing on shop clues website in Specificcation, After that we have Raise a complaint to Return the same but they are denying, Please help us.

its very very bad product its worst

Till now we had not received our order as we replaced it frm 18 th feb so plz deliver us as sosn as possible
product rabat multi black with malti colour printed ma...
Order no . 85780062
Plz refund us or replaced

I choice Globalise Men's Casual Shoes Rage Grey Maroom Code 78535116, Size9, Ref; GSCO419 . But you send Rong Size ang Rong colour Design Shoe

Demaged piece given i want new piece

Recently i received damage mobile glass screen gaurd kindly retun it thank you

I have perched 2/3/2016 but not delivery till now .my order no[protected]
So this site is totally fake.

Hi sir my order numbr 87574144 voltes ac not compeleted please complete my order

Shopcules order 84981325 for microwave oven gloves - 2pcs not send my address

Leakage in product

Iti have order on 29 jan 2016 defective shoes its have cut and its makes my foot swell up

Non delivery of the order even after 10 days of expected date of delivery

I have Purchase a Mobile from shopclues.com and i want to Return the same but they deny the same.

Iam order one robatic magnetic watch. but iam recieved another duplicate watch

I retured jacket for shopclues executive before 2 weeks but my money not refunded

Any item ordered does not order it gave error always

recived damaged product order #38732535

I ordered on 21 feb 2015 and my order #38732535. It is 3 set of cookqare set but i recived damaged 5 nos on 2nd march 2015. Please reaplace the product or refund the ammount as soon as early.

order no.26512045 Damaged/Broken piece

We received water mineral purifier through courier. that piece was received in broken / dirty condition . Kindly advice regarding the complain. regards, Vishnu trivedi [protected]

Nice

Please send my product what I am ordered

I have order shirt... But given item is wrong &, demage also...

Me order no.. Is 87153261.


I need refund

Instead of Nokia 112, i have received Nokia 220. I'm not getting proper response from ShopeClues customer care

I have purchased an extension board. its broken.. i want to return it

I am not received original product please send my product that is ideals crystal gem tree as early as possible

Order nb[protected] Name-jitendra Kumar Phone nb.[protected]

Shopclues.com — Not received the products

I have been waiting for my product from more than a month...No update from them at all..Very poor services ..I haven't received the amount i paid nor the product i ordered ... Order num: 43770007 Ordered date : 28 Mar 2015, 10:28 PM

Shopclues.com — dont refund my money on my bank accout account

i'm abhinesh swarnkar i am purchase a bag and he sent me the defected peace thats by i'm return it but they don't refund my money on my bank account please give the feedback soon order no.42650259 order side. shopclues.com

Shopclues.com — product doesn't work

Hello I've bought a portable speaker sk s10 and the product is not working.please look into this.I need a refund.

fully damaged item

PLEASE REFUND MY MONY OR SEND TO NEW ONE PLEASE QUICK ACTION

amount not refunded yet

sir this is with refrence to the order number[protected]...they are not refunding me my money for the return of the order...they are 5 days late...kindly tel them to quickly get in action...i need my money urgently! thanks

product complaint and quality poor

product right earphone is not working properly.quality of product is poor

my phone number is [protected] please return this item

I ordered a nice dicer from shopclues past 2 weeks and filed to re urn the product as it was unsatisfactory .The from was that they will call shortly but it since a week they did not call.They issue was filed by no 88147194.If you are not calling us shortly i have to take serious step and file a complaint of it..

Sir/Madam,

The order no 88381430, delivered the damaged product on 24th March 2016.

There is no toll free number to contact customer care of shopclues, very inconvenient and disgusting.

So kindly solve the issue, need urgent reply plz

I bought this multi vegetable cutter the day I bought it was fund broken. So now I want a exchange or a exchange

Dear my mobile amount is not refund please help me my product amount is 3013.

I want to re orderd my product iphone 6 replacement touch it was broken please return this item

I have ordered black headphone and they sent me a golden one

Still I did not get my fund back in my bank account details are given its about one month

Damage product

Iam ordered one robatic magnetic led watch. but i recieved another duplicate watch.

Bad product delivered (Belt)

Shopclues.com — chargar not working

Required replacement of adapter for sony vaio

Non Delivery of Orders

I Ordered Philips DSP28000 from ShopClues.com in 01-oct-2014, But i Can't Recived Order from ShopClues,

Received duplicate jersey..everything is fake

gg

Product unsealed
Damaged
used and old

oreder number 87676968

no response from customer care for return.

My order no. is 87495861.I have not received my product after the delivery date .very bad quality is on shopclues.

My order no. is 86081951. please cancel my order and return my money

This phone is not getting charged properly

They dispatched the damage product and thay are not responding

I want to return the order nomber 83186021.

Received duplicate jersey..everything is fake

Intex turbo s3 mobile ta amar po6ondo eta order koi din pore pabo please call me. [protected]

I purches a mobile date-15Dec2015 but he sand me wrong clour so i return but the not reive my refund, ordar no.78201014

Site pe model dikhay koun sa dilver kiya yur koi ab kahte retune nahi hoga

I want to cancel my order spin mop COD 81522656

NOT GETTING ANY RESPONSE TO MY RETRUN ORDER

I am not any response to my return order booked on 3rd Feb 2015 and 4th Feb 2015. All the product delivered by shopclues are of very poor qualily. It is worst shopping experience from shopclues. Please help...

No Shipment

Lot of people affected by that cheaters. Please share the picture attached in social networking sites and ask your friends to avoid such worst experience

hell services

I ordered JBL headphones.. But I got UBL from shopclueS And I, ordered 3 quantity but i got only 1 piece.. What the hell services.. First they sent me wrong product and with wrong quantity... Now on wards, never believe on shopclues..

product complaint and quality poor

one side of beats headphone is not working and quality of product is poor.

Not delivered order no- 23356115

order, give me status of my order argent and also deliver as soon as possible. thanks E.Umapathi call no-[protected]

I have ordered a product from Shopclues.com and prepaid the payment on 7th April 2016 but the product not delivered to me and their update status shows that the product delivered to me on 28th April 2016. But till now I don't received the product. Shopclues.com is the most worst company in the India.

Please cancel my order

Model no. REACH ZEAL R4001 sent by shopclue is defective delivery dt.09/02/16 plz replace early.

No mobile incase l want my money back

Leakage in product pls replace it

Everpure is leaking from tap so replace this plss

I have ordered Gloves, i am not received as per the schedule. Order number: 80211866

i am not get any follow up

I purchased 2 power banks get 1 defective part i complain and he told send to return sent 17/04/2015 i not get any solution in u r side please give me that... Order no; 42585135 Return id :1192316 Babithraj [protected]

Power Bank Issue

Hi, I have got power bank with gold colour even I booked white color. That is also not working properly that means reducing power automatically with using less time from power bank.

Not Action to my return request

I'm return request to 16th December 2014 But, No action to my request... Shopclues.com is a Fraud company, Worst Customer experiance, All Product was dublicate, Duplicate items.

consignment not delivered

Order no. 25045887 I could not understand that order was made on 28/10/2014 till date it has not been shipped.

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Hii
My order number is 89627305. i have purchase this 6 April And Return It Because It Is Damaged Product. so I Decited That Refund My Product. 16 April Reverce pickup Done But shopclues can not pay my refund.

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Kindly connect to return of above item order no.85921541 on 27 march, 16.so far no response has been received from ur end.please respond of action taken on the matter.

You can follow this page in facebook to write your reviews.. It's a newly started page and expecting to have 15-20 thousand followers and reviewers within a month... https://www.facebook.com/OnlineShoppingReviewsandComplaints/

Dear Sir/Madam
This is inform you that I purchases Powerbank by shopclues.com. but product recieve in damage condition I contact to custmorcare.
plz provide right direction

I purchased a LG Tone HBS-730 WIRELESS BLUETOOTH through online but after eceiving the product it found defective.Its not working.I want my cash refund.My order no is[protected]

You can follow this page in facebook to write your reviews.. It's a newly started page and expecting to have 15-20 thousand followers and reviewers within a month... https://www.facebook.com/OnlineShoppingReviewsandComplaints/

Mujay product roots huya mila hai

"Very very disappointing to receive the product... The picture displayed is not of the one that has been sent. I had ordered the product based on the picture shown. This is misguiding. No use of ordering on shopclues"

You can follow this page in facebook to write your reviews.. It's a newly started page and expecting to have 15-20 thousand followers and reviewers within a month... https://www.facebook.com/OnlineShoppingReviewsandComplaints/

HI ShopClues

Awating for update from your end.

I am very much in doubt the kind of meterial has been delivered to me which got faulty within a year of purchase. Never expected this kind of poor quality from SONY product. Looks like a faulty product has been delivered.The product is under 1 year warranty, kindly provide an immidiate replacement of this faulty product. Please find the attch screenshot again for your understanding the entire display has become black.

Regards//Arnab

hi, i am also facing the same issue with shopclues. i have purchased samsung h5100 led and after 7-8 months dark spots had come and i am facing the great difficulty.

they are neither replacing nor giving any solution.lastly they said they will give 50% refund.i have decided to take some legal action.

Hi Shopclue,

Kindly update, its more than 2 weeks since I reported the concern.

Br//Arnab

Dear ConsumerComplaints,

Its being more than 3 weeks now, i have not received my refund. Kindly look into this.

Br//Arnab

Product is not in position to use

I purchased a product(SHIRT) from SHOPCLUES my order no: is 90181133
product look like someone already used. I tried to RETURN it back but they disabled the option.
This product given from "Punjab Traders".
This is the real cheating ...

Shopclues i[censored] have product availability then only show it on your website other wise dont waste time showing product in discount and after ordering you say product is not available & delay ...its complete waste of time ...i m never gonna use this website again its disgusting !!!...

Dear Nickey | Arati Singh | Vinay Saklani | Abhishek (L2) | Swati Vashistha | Amrit | Minakshi Yadav, aman, Prasun, Prasun
_._


You said you would send me TAX INVOICE - Till date you have not sent.

I have been asking to speak with a Responsible Senior Manager, and you people have not

given contact number for my informing grievances

Since you are not providing TAX Invoice, I want you to send your courier person to collect the broken AC.


Seems like I need to approach consumer court to get JUSTICE.


Yesterday from your office your staff said you would call me at 6 pm. No call from your end


I spoke for 4 hours to get a TAX INVOICE.check your call records. each time your staff put me on hold then they would cut the line. Nirala Gaur. put me on HOLD on Phone for 30 Minutes and then no answer. Make MOCKERY out of a customer who has paid Rs. 25, 000.


Then I spoke with


________________________________________
From: sam siny
To: ShopClues.com
Sent: Sunday, 1 May 2016 7:26 AM
Subject: ShopClues Request #6638382: How would you rate the support you received?

Dear Nickey, Abhishek, Swati


Nickey please call back with latest update


Since April 11th I am begging to you to take back your your broken product-AC that you had sent to me and refund my money
Till date you have not done so. Courier company Gati is asking 5 different document to accept package. Original invoice. form 18 f form 5 f. declaration. document from your side with TIN number. I have asked these details to you 11 times and till date you have not provided a single document.
Please Note. Till date you have not provided TAX INVOICE for this purchase, which I have been asking since April 11th 2016
you are all so lethargic and clueless in this matter, meanwhile my money Rs. 25000 is stuck with you and your are enjoying. You have received my payment and holding it for 30 days, and i have broken product which you refuse to take back. I was not told by anyone that I am responsible for returning the product if delivered broken or damaged condition. THIS PURE CHEATING CONSUMER. Refund my Money and take your sweet time on taking back your damaged product. why should I suffer for a damaged / broken product which I have no use.


I am fed up and planning on approaching CRDF consumer forum court to get HELP on this.

I feel that you are just prolonging this so you keep my MONEY and I get stuck your your broken AC

Here is my Final plea

* Please refund my money within 24 Hours
* Send a person and collect your damaged product


Totally FED up Customer With Regards

Siny Sam

________________________________________
From: ShopClues.com
To: Siny Sam
Sent: Saturday, 30 April 2016 6:52 PM
Subject: [ShopClues.com] Re: ShopClues Request #6638382: How would you rate the support you received?

##- Please type your reply above this line -##


________________________________________

ShopClues.Com, Apr 30, 6:52 PM:
Hi team,
customer said that is pickup is available to any other pin code from Kochi then please confirm me to which pin code the pickup is available. kindly revert.and customer want the invoice copy and the customer want the 18F form to send the product in our ware house because the gati surface want the 18 F form so please check it and resolve this issue
Regards,
Abhishek (L2)
Shopclues.com
Attachment(s)
order-details[protected]_12-[protected].pdf
________________________________________

ShopClues Support, Apr 28, 12:59 PM:
Dear Siny,
Greeting from ShopClues.com.
We request you to share the scanned copy or clear images of courier receipt for further correspondence. We appreciate your patience and understanding in this matter. We will refund the courier charges 2750 in the form of Clues Bucks.
Kindly find the invoice for your order attached with this e- mail.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Swati Vashistha
Customer Support Team
ShopClues.com
Attachment(s)
order-details[protected]_12-[protected].pdf
________________________________________

ShopClues Support, Apr 28, 9:14 AM:
Dear Customer,
Thank you for contacting ShopClues.com.
We sincerely apologize for the inconvenience caused.
Based on your request, we would like to inform you that we have forwarded your concern to our respective department. We request you to allow us some time to provide the resolution as soon as possible.
We appreciate your patience and understanding in this matter.
If you have any further concern or queries, feel free to contact our customer support team and we will be happy to assist you further.
Best Regards,
Amrit
Customer Support Team
ShopClues.com
________________________________________

Siny Sam, Apr 26, 8:03 PM:
This is a follow-up to your previous request #6638382 "Damaged/Tampered[protected]"
Dear Nickey
I received your mail on No reverse pick up from your company. The AC ( Air Conditioner ) returning to your office in New Delhi has to be arranged from my side. Can you once again check if any pick up is there from Cochin Kerala. I was shocked to see the amount Rs. 300 in maximum you would refund for returning AC to Clues Network (P) Limited, at New Delhi - 110061
Thereafter I tried calling you and got Sahil from your office online. He asked me to get a quote on courier charges and he would get it approved. I went to office of Gati to inquire the rates. The cost for sending the AC unit to New Delhi is Rs. 2750. Kindly approve this amount and revert back, so I can send the AC to you. This is taking too long. I have received the ac on Apr 11 and the same day I had reported the damage, and till date the same not collected and my money not refunded.
Also Please Note : I do not want any CLUESBUCK, or any other type of credit, ONLY Money back
Please keep in mind, I am returning this product because it was received in damaged condition. I could not use it. now I am put through a lot of trouble for returning the same. I need you to refund the total amount that I paid Rs. 24, 589 plus the courier charges of RS. 2750 = Total Rs. 27, 339
Please Note : Courier team is asking for following documents for them to accept the AC and to send through courier
1- Form 8 F Kerala Commercial taxes 2- Original Tax Invoice
Please reply back
Thanks...Sam
From: sam siny
To: ShopClues.com ; ShopClues.com
Sent: Friday, 15 April 2016 1:38 PM
Subject: [ShopClues.com] Re: Damaged/Tampered[protected]
Dear Team
I am most fed up with your service. This mail is further to my conversation with NIKKI RAJ. Sending 3 photos as requested. I received the AC on April 1th with damaged condition. I have informed on the same day and made more than 10 calls to your office for REFUND. Kindly send your team to collect the same and refund my money within 24 Hours.
With Regards
Siny Sam[protected]

----- Forwarded Message -----
From: ShopClues.com
To: Siny Sam
Sent: Tuesday, 26 April 20166:17 PM
Subject: NSS - courier chargingme more than Rs.[protected]


Cheers,
ShopClues Support Team.


[JPYLP8-3LLJ]


----- Forwarded Message -----
From: ShopClues.com
To: [protected]@yahoo.com
Sent: Tuesday, 26 April 2016 12:55 PM
Subject: Return Request for Order 89169136


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Hi Siny,

Greetings from Shopclues.com.

This is to notify that the return request for your order 89169136 has been accepted.

Here're your Order Details:

Order Date: 29 Mar 2016, 02:36 PM


Image Product Quantity Unit price Discount Subtotal
Voltas 1.5 Ton 3 Star 183 DYA/CYE/CY Split Air Conditioner White
Code: 88160037
Merch Ref: cac35 1 Rs.37, 620 Rs.13, 630 Rs.23, 990


Subtotal :
Rs.23, 990
Shipping Cost :
Rs.599
Total :
Rs.24, 589

Shipping Address:
Siny Sam
37 / 3075 D Azhakanthra Lane
Ponoth Road, Kaloor, Erankulam
Kochi, Kerala 682017
India


What happens NEXT?

- We are getting this checked and will share the timely communication on your registered contact details.
- Your purchase is 100% secure under Buyer Protection Rights.

You can also check MyAccount on ShopClues.com.

Need any help?

For further query, write to us at shopclues.com/support

Cheers,
Team ShopClues!


ShopClues Support, Apr 19, 12:07 PM:
Dear Siny,
Greetings from ShopClues.com.
We apologize for the inconvenience caused to you.
With reference to your order no. 89169136, we request you to fulfill the requirements as mentioned below and send it to us within 48 hours so that we may assist you accordingly.
1. Image of outer box with shipping label pasted and clearly visible.
2. Image of inner packaging and box.
3. Image of product clearly showing the damaged part / section.
Please note that your request will be forwarded further, once all of the above mentioned requirements are fulfilled.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Minakshi Yadav
Customer Support Team
ShopClues.com

confirmation code not sent

i order Intex IT 2650 Digi Plus Speaker in your site paymant was aacpt but cofrimation code was not sent in my mobile so plz tell us the order was confermed or not .

not received my product they are saying it delivered

my order number 8002377 is not received but they are saying it delivered i have contacted them many times but they are not replying

my product not received

Way bill no :[protected] Order no:22300089