ShopClues.com Complaints & Reviews

I ordered a memory card from shopclues.com and when it was delivered to me i got it defective for which i requested replacement but i don't get my total money rs.378 even after 12 days of reverse pickup and i only got rupees 224 in my cluesbucks after 9 days of reverse pickup. My order id is 90873432 of shopclues order of memory card. Please help to get my rs.154 which is left in my cluesbucks. You are my last hope. Thank you.

I have ordered a food processor from shopclues.com that is Padmini FP403 Food Processor(Order Id[protected]. After receiving the product I found that product is defective. Only light is working there is no movement of motor and also jars are not fitting to the main unit. Aftre that I have raised a request to return back but after 6 days there is no proper responce. Always they are saying that go to customer care. I have called 4 times and sent mail many times but no responce.

Guys don't believe on these fraud sites. There is no buyer protection. Don't believe on shopclues they are just frauds.

I Have purchased online a tab from shop clues.com
Order Date- 28 April 2016.
Order No[protected]
Received date - 4 May 2016

When i open the inner box (mobile packing box) the tabs screen was broken found. The outer packaging was packed properly.

I complaint the above with shopclues, Sender merchant And Aoc office at a time.

Lastly merchant & Aoc authority are suggest me to complant Shopclues for further action.

Shopclues authority ask me to sent photo of tab, outer box, shipping bills and invoice.
All the above documents are provided by me on last friday (6 May 2016).
No action will be taken by them upto today.

When i call them they will ask me wait another 48 hours and onwards.

The Return complaint Number is : 2820975 .

Kindly do the needfull as earliest.

Thanks.

Tapas kumar

A order was placed to shopclues .com for crown money counter which was delivered on 16th april 2016, as mentioned on the website the product is also having a feature of counterfiet note detection but originally it doesnot have the feature which i came to know when i got a fake currency.Now the point is this that company is saying that they have a ten days return period but how come a user will arrange for counterfeit currency to check the machine, its only possible when we come across and get one and that was in todays date.
After having a telephonic conversation on the customer support number and there refusal i am lodging the complaint on this portal.I am also uploading the invoice as well as screen shot of the product with the features mentioned displayed on the site of shopclues .com, the link is pasted below (http://www.shopclues.com/crown-portable-currency-note-counting-machine-money-co...⇄
This is a point to note that the site is misguiding the customers by mentioning the features which are not present in the machine there by is engaged in fraudulent business.
I hope that strong action will be taken against them and the matter will be resolved very soon

Hi Team,

I am very much disappointed to inform you that my order whirlpool split Ac still not received so far, I already the pay the full amount by credit card science 3/5/2016, order I'd[protected], and it's showing the status as a procurement delay with our merchant, while I paid the money at that time order was available, now customers care executive are saying order not available right now we are trying from other merchant.As same incident happened with order I'd[protected] and order I'd[protected] me before I hope this is a frod business, kindly have look ...

Thanks
Badal

On 27th april 2016

I palce the order for usb data cable and otg cable on shopclues.com
But they extend the delivery date and after that they cancelled my order from their site.

And they don't give the refund on time.

When i report it personally then after 2 days they give refund.

The inconvenience from the site


The delivery is not proper and not on estimated day

I order philips iron @ rs.5/- on shop clues vide order no. 91194144 dt.5 may'16. Shopclues was selling this philips iron @ rs.5/- on their website, i booked this and also got order confirmation after making payment through credit card. Next day i got message that my order cancelled due to wronge price information at website.

This is cheating. First they are attracting customer with cheap price then cancelling order.

If company has accepted order of philips iron @ rs.5/- then they should deliver this product to me.

I never expected this type of response from shopclues.

Pl help me...

I had ordered the shoes on 9th april 2016 on 13th i received a msg that the order is delayed due to unavailability of the product. On 13 received msg regarding extended delay the order will reach till 21st april. On 21st april i received a msg that order has been cancelled and refund has been processed because shipping address is not traced by the courier partner. I have received many other orders from other shopping sites and also from the courier partner from whom shop clues was going to deliver. The issue is that they have made decision of cancellation of order directly without any intimation and now they are saying that they will give the refund in 13 days i. E till 05th may 2016. I either want the same pair of shoes free of cost or the amount in next 1 day as i had not invested the amount for taking the refund after waiting for the product for almost 10-12 days.

I had received the message that the refund will be credited on account before 05/05/2016 today is 06/05/2016 still not got the refund also they had cancelled the order on their own.

Shopclues
=

Fake products and worst service - order id : 88394158
i have ordered laptop on march 17th
shopclues took 12 days to deliver order to chennai (My home) — delivered on march 29, where flipkart and amazon taking 2-3 days to deliver orders.
then with in a day i found the laptop is faulty one, immediately i have contacted tech support of shopclues seller - momentum group
in 5 minutes i found that was a faulty piece but the great engineers took 10 days to declare
then i have contacted shopclues to take back this product
here the really hell started, shopclues took more than days and i have called 100s of times for update finally they approved to take product back.
they have taken more than a week to receive the product.
after receiving they said quality check need to be completed.
fine. Quality check completed but no update for 4 days.
i have frustrated and called many times to customer support and they asked 48 hours time (If i dont call to shopclues they never bother about customer)
okay, great i agreed.
after 48 hours i have called now once again they are asking 4 days time to approve.

— totally 50 days
Still i dont have laptop in my hand
While i have not received any call from shopclues for any update.
Always i am only called though shopclues answers are very careless.
When i call shopclues they asks 4 days time.

Now i am finally decided to sue shopclues
And decided to do not buy any products in shopclues and i never encourage shopclues in my area.

I will forward this message to all my whats app and facebook group then everyone should come to know how shopclues screw customers.


Order id : 88394158

-ram

Ticket number 6762215

Shopclues.com — non delivery of product
Manish tiwari on april 6, 2016
Hi,
I ordered of a set of iliv trio premium socks - 3 pairs on 6 april 2016. On april 26th, i recieved an email stating that my order has been delivered. The order [protected] has not been delivered. I have speak to the courier service (The professional courier, way bill no- del[protected]previous staff has been change, plz contact to shopclues. No response.This company is not good service. Shopclues


Regards,
Manish tiwari

Hi,
I ordered of a set of patiala salwars on 23rd March 2016. On April 6th, I recieved an email stating that my order has been delivered. The Order 88786009 jas not been delivered. I have written to the courier service and to Shopclues. No response.
I no longer require the order as Amazon.in has already filled the requirment. I now need a refund for the money spent Rs 478.00.

Regards,
Jessin Jose

My Order Details for Order ID: 90893849 and Order Date is 29 Apr 2016, when i see the product its show me delivered in 2 working days but now 4 may 2016 and product is not deliver its show me Procurement Delay from Merchant. please tell me then how you show at product that delivered in 2 working days.
Today i receive a message my order is cancelled without my permission and my amount is on hold. Tell me what i can do your inconvenience their are more then one week. In this time my amount in your hand, why should you told me second day that your product is cancelled. i want my product back otherwise give me double amount of product for holding my amount more then one week

Had purchased a led tv from shop clues but the product is having some manufacturing defect and the dame was informed on the receiving date of the product i.e 27th april 16.Till now nothing has happened as it had requested for a return pick of the product.

Every time i call, i am told to wait!!!.It has been 7 days and still no resolution is provided. Purchased the product for 30000 but seeing the attitude of the seller, the chances of resolution are weak. Haven't used the product as it showing a big black horizontal line when ever it is switched on. I had asked for a replacement but no revert till date.

I placed the order for prestige induction cook top from shopcluse on 7April with order I'd 89697554 and it was delivered 19 April.I have received the product which is defective and product is not usable .but shopcluse are not approved my return request .I am mently irritate and several time phone in shopcluse.com .but my return request is not approved .so please help me to refund my money

Hi
My Order number is : 91064797

I have ordered treadmill worth 24000 /- on 2nd may 2016.

After putting order I got status "product is unavailable". They are not ready to cancel order or not providing other options. Is that joke to keep 24000 of customer.
Firstly why accept order if product is not available. There should be cancel options coz that's not my fault. Finding merchant etc is your take. why you are putting my money in danger.

I want to cancel my order and want refund ASAP. ShopClues is such fraud company. They should be banned.

That's really a joke with me to giving me a kid's like kitchen tools.And this is absolutely a wrong thing, unbelievable.
in the future i am not going to purchase any item from any on line shopping.Because they show something else and send totally useless thing's .In the future i am going to trust on them .
i am sujjest to every to buy any thing from any on line please be careful about that and try to buy from the near by market only.

To

M/s clues network pvt. Ltd. (Shopclues)
Building no. 112, sector 44,
Gurgoan – 122 001, haryana


Sub: return of non-specified and broken helmet - - regarding.
Ref: 1. My order no. 75406546
2. My letter dated 26.11.2015 regarding return of helmet.
*****
Your attention is invited to my letter dated 26.11.2015 on the above subject. As mentioned in the said letter, i have returned the broken helmet delivered to me to m/s roldo, a-46, street no. 1, near pasonda and dlf, rajiv nagar, sahibabad, ghaziabad, up – 201 005 (Phone : [protected]) by parcel through india post vide receipt no. Cl[protected]in dated 27.11.2015. A slip of this address was pasted on the cover of helmet received by me on 23.11.2015, with a direction “if not delivered, return to roldo ….…. “. It is surprised to note that m/s roldo has not accepted the parcel of helmet which i have sent to them. Therefore i have received back the same on 31.12.2015. Print out of tracking sheet is enclosed herewith for your ready reference. I have never expected such an unfair dealings from your well established firm.
I am returning the broken & non-specified helmet (Not the model ordered by me) with its original packings inside with the hope that at least you will accept it and verify the same with the image of helmet which i have originally ordered.
Though one of your official has talked to me several times over telephone, no solution was find out till today except creation of certain mental agony and unnecessary financial liabilities to me. Who is responsible for this unfair dealings and happenings, not myself. Nothing else to add.
With all good wishes for the happly new year 2016 & shttling of broken helmet.

Yours faithfully
Sd/-
C.R. Jayarajan
O/o executive engineer
Central p.W.D, cgo complex
Poonkulam, thiruvananthapuram
Kerala – 695522 (Mob. [protected])


Details of 2nd return
Go complex poonkulam s.O 15/01/2016 122001 161.00 domestic industrial complex dundahera s.O (122016) 18/01/2016

Detailed track events for el[protected]in
Date time office event
15/01/2016 14:06:28 cgo complex poonkulam s.O item booked
15/01/2016 15:56:28 cgo complex poonkulam s.O item bagged for nsh trivandrum
15/01/2016 16:02:32 cgo complex poonkulam s.O bag despatched to nsh trivandrum
15/01/2016 18:59:01 nsh trivandrum bag received
15/01/2016 19:01:07 nsh trivandrum bag opened
15/01/2016 19:01:10 nsh trivandrum item received
16/01/2016 01:22:35 nsh trivandrum item bagged for nsh gurgaon
16/01/2016 02:54:52 nsh trivandrum bag despatched to palam tmo
16/01/2016 14:04:39 palam tmo bag received
16/01/2016 15:54:14 palam tmo bag despatched to nsh gurgaon
16/01/2016 20:04:02 nsh gurgaon bag received
16/01/2016 20:51:50 nsh gurgaon item received
16/01/2016 20:51:50 nsh gurgaon bag opened
18/01/2016 00:21:10 nsh gurgaon item bagged for industrial complex dundahera s.O
18/01/2016 08:00:27 industrial complex dundahera s.O bag received
18/01/2016 08:35:20 industrial complex dundahera s.O bag opened
18/01/2016 08:35:24 industrial complex dundahera s.O item received
18/01/2016 08:46:55 nsh gurgaon bag despatched to industrial complex dundahera s.O
18/01/2016 18:41:00 industrial complex dundahera s.O item delivered


Detailed track events for el[protected]in
Date time office event
15/01/2016 14:06:28 cgo complex poonkulam s.O item booked
15/01/2016 15:56:28 cgo complex poonkulam s.O item bagged for nsh trivandrum
15/01/2016 16:02:32 cgo complex poonkulam s.O bag despatched to nsh trivandrum
15/01/2016 18:59:01 nsh trivandrum bag received
15/01/2016 19:01:07 nsh trivandrum bag opened
15/01/2016 19:01:10 nsh trivandrum item received
16/01/2016 01:22:35 nsh trivandrum item bagged for nsh gurgaon
16/01/2016 02:54:52 nsh trivandrum bag despatched to palam tmo
16/01/2016 14:04:39 palam tmo bag received
16/01/2016 15:54:14 palam tmo bag despatched to nsh gurgaon
16/01/2016 20:04:02 nsh gurgaon bag received
16/01/2016 20:51:50 nsh gurgaon item received
16/01/2016 20:51:50 nsh gurgaon bag opened
18/01/2016 00:21:10 nsh gurgaon item bagged for industrial complex dundahera s.O
18/01/2016 08:00:27 industrial complex dundahera s.O bag received
18/01/2016 08:35:20 industrial complex dundahera s.O bag opened
18/01/2016 08:35:24 industrial complex dundahera s.O item received
18/01/2016 08:46:55 nsh gurgaon bag despatched to industrial complex dundahera s.O
18/01/2016 18:41:00 industrial complex dundahera s.O item delivered


Details of 1st return
Cl[protected]in

Booked at booked on destination tariff article type delivered at delivered on paid on
Cgo complex poonkulam 27/11/2015 sahibabad 52.00 rp


Booked at booked on destination tariff article type delivered at delivered on paid on
Cgo complex poonkulam 27/11/2015 sahibabad 52.00 rp

Date time office event
18/12/2015 22:59:39 ph ghaziabad cso bag despatched to ph kochi
18/12/2015 22:30:07 ph ghaziabad cso article bagged to ph kochi
04/12/2015 20:06:09 ph ghaziabad cso bag despatched to chikamberpur
04/12/2015 19:29:38 ph ghaziabad cso article bagged to chikamberpur
04/12/2015 19:12:01 ph ghaziabad cso bag is opened
04/12/2015 19:10:25 ph ghaziabad cso bag is received
04/12/2015 13:29:17 sahibabad article bagged to ph ghaziabad cso
04/12/2015 10:08:39 sahibabad article is received
04/12/2015 10:08:39 sahibabad bag is opened
03/12/2015 23:09:47 ph ghaziabad cso bag despatched to sahibabad
03/12/2015 18:11:23 ph ghaziabad cso article bagged to sahibabad
03/12/2015 17:32:31 ph ghaziabad cso bag is opened
03/12/2015 17:31:12 ph ghaziabad cso bag is received
28/11/2015 15:55:23 ph thiruvananthapuram bag despatched to ph ghaziabad cso
28/11/2015 15:47:57 ph thiruvananthapuram article bagged to ph ghaziabad cso
27/11/2015 13:04:58 cgo complex poonkulam article booked
Detailed track events for : cl[protected]in ( rp )

You have not taken any action to refund of my total expenditure amounting to rs. 580/- on this useless transaction with your firm.

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I got a wrong product
i got it today it self - 2 may, 2016

I ordered a pair of shirts but instead of that i got lagging's pair. To embarrassing my 1st experience. I wanted from you to short out is asap & also the customer care person is not receiving the call. Why they made a customer care number if no one is there to receive or listen our problems. Please do it need full. I want to return this product asap.

Priyanka pangti

My Order Details for Order ID: 90893849 and Order Date is 29 Apr 2016, when i see the product its show me delivered in 2 working days but now 2 may 2016 and product is not deliver its show me Procurement Delay from Merchant. please tell me then how you show at product that delivered in 2 working days.If
you don't deliver the product on given time then revert my money on my account.

Dear Sir,
I have purchased SONY TV on 14 Jun 2015 from shopclues.com (online) cost -Rs.37, 489. After few months we have observed there is some black spot on the TV screen.
I raised a complain to SONY Service center, and after verification by the SONY service engineer, have told me it is not possible for them to replace the part/TV as this has purchased online and high chances that the damaged TV has been sold out to me. At the same time they have mentioned that they would have replaced the same incase the TV would have purchased from the local dealer.

The screenshot also attach with this complain.

This product is under one year warranty and i want this TV to be replaced.


https://myaccount.shopclues.com/index.php?dispatch=orders.details&order_id=56649...⇄