| Address: 122001 |
| Website: shopclues.com |
To,
Clues network pvt. Ltd.
Building no. 112, sector - 44, gurgaon, haryana 122001
Tel[protected]
Sir,
I have ordered a labtop-hp-notebook 15-ac-122tu i3 5th gen 4gb ram/ 1tb hdd dos (Silver) from shopclues.com on 13-april-2016 vide order no[protected], product was delivered on 21-april, 2016 with sl. No-cnd60432f9, product model no-n8m18pa as per shopclue.com. As it is a dos mechine, while going for installation of operating system on 23-april, it have shown no hard disk. Immediately hp customer care was informed vide case no-[protected], and shopclue.com was informed with request to extend return time to another two days. On 25-april-2016, hp engineer has opened the labtop infront of me to see that hard disk is missing and some screw was missing. Photo was taken. Immediately shopclue.com was contacted who advised to return the same online process which was done. On[protected] i was informed online that return request was declined as part missing policy have to be informed within two days. But it is a defective labtop which can’t be used without hard disk which has 10 day return policy. By seeing a labtop, can you tell me that which internal part was missing? So it is a defective labtop rather than a missing parts. Pl help me to get a replacement.
Pradipta kumar lenka,
H/o:- asit baidya, bururpat, khagrabadi, near durga mandap, coochbehar, west bengal-736101
Mobile-[protected]
Detailed events
I have picked up the courier from courier office. At the time of pickup the outer white polythene cover was intact without any opening sign (Photo-2 and 3). You can still see that initial glue paste is still intact. After cut opening the outer white poly pack, i found the cartoon box is wrapped inside polythene bubble wrapper as seen in photo-4 and 5. The inside cartoon was open and only sealed by celluloid tape as in 6, 7, 8 and 9. After opening the cartoon, i have seen the labtop wrapped on transparent polythene inside a thermo coal as in photo-14 and 15. I have tried to install the operating system, but it was time and again showing “no hard diskâ€. So i have decided to call hp engineer on saturday 23rd april. Hp engineer has come on monday, 25th april. The first interpretation of hp engineer was that some body has opened the labtop as there was gap between black and silver casing as given in photo-12 and 13. Then he tried to open the labtop from bottom. He was surprise to see that one screw was missing from bottom (Photo-10 and 11), this was highlighted by hp engineer in its report photo-1. Photo was taken jointly by hp engineer and me. Then he have open the bottom casing to see that hdd was missing (Photo-16 & 17) taken jointly. Job report was written by hp engineer.
Pradipta kumar lenka,
H/o:- asit baidya, bururpat, khagrabadi, near durga mandap, coochbehar, west bengal-736101
Mobile-[protected]
ShopClues.com customer support has been notified about the posted complaint.
product look like someone already used. I tried to RETURN it back but they disabled the option.
This product given from "Punjab Traders".
This is the real cheating ...
_._
You said you would send me TAX INVOICE - Till date you have not sent.
I have been asking to speak with a Responsible Senior Manager, and you people have not
given contact number for my informing grievances
Since you are not providing TAX Invoice, I want you to send your courier person to collect the broken AC.
Seems like I need to approach consumer court to get JUSTICE.
Yesterday from your office your staff said you would call me at 6 pm. No call from your end
I spoke for 4 hours to get a TAX INVOICE.check your call records. each time your staff put me on hold then they would cut the line. Nirala Gaur. put me on HOLD on Phone for 30 Minutes and then no answer. Make MOCKERY out of a customer who has paid Rs. 25, 000.
Then I spoke with
________________________________________
From: sam siny
To: ShopClues.com
Sent: Sunday, 1 May 2016 7:26 AM
Subject: ShopClues Request #6638382: How would you rate the support you received?
Dear Nickey, Abhishek, Swati
Nickey please call back with latest update
Since April 11th I am begging to you to take back your your broken product-AC that you had sent to me and refund my money
Till date you have not done so. Courier company Gati is asking 5 different document to accept package. Original invoice. form 18 f form 5 f. declaration. document from your side with TIN number. I have asked these details to you 11 times and till date you have not provided a single document.
Please Note. Till date you have not provided TAX INVOICE for this purchase, which I have been asking since April 11th 2016
you are all so lethargic and clueless in this matter, meanwhile my money Rs. 25000 is stuck with you and your are enjoying. You have received my payment and holding it for 30 days, and i have broken product which you refuse to take back. I was not told by anyone that I am responsible for returning the product if delivered broken or damaged condition. THIS PURE CHEATING CONSUMER. Refund my Money and take your sweet time on taking back your damaged product. why should I suffer for a damaged / broken product which I have no use.
I am fed up and planning on approaching CRDF consumer forum court to get HELP on this.
I feel that you are just prolonging this so you keep my MONEY and I get stuck your your broken AC
Here is my Final plea
* Please refund my money within 24 Hours
* Send a person and collect your damaged product
Totally FED up Customer With Regards
Siny Sam
________________________________________
From: ShopClues.com
To: Siny Sam
Sent: Saturday, 30 April 2016 6:52 PM
Subject: [ShopClues.com] Re: ShopClues Request #6638382: How would you rate the support you received?
##- Please type your reply above this line -##
________________________________________
ShopClues.Com, Apr 30, 6:52 PM:
Hi team,
customer said that is pickup is available to any other pin code from Kochi then please confirm me to which pin code the pickup is available. kindly revert.and customer want the invoice copy and the customer want the 18F form to send the product in our ware house because the gati surface want the 18 F form so please check it and resolve this issue
Regards,
Abhishek (L2)
Shopclues.com
Attachment(s)
order-details[protected]_12-[protected].pdf
________________________________________
ShopClues Support, Apr 28, 12:59 PM:
Dear Siny,
Greeting from ShopClues.com.
We request you to share the scanned copy or clear images of courier receipt for further correspondence. We appreciate your patience and understanding in this matter. We will refund the courier charges 2750 in the form of Clues Bucks.
Kindly find the invoice for your order attached with this e- mail.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Swati Vashistha
Customer Support Team
ShopClues.com
Attachment(s)
order-details[protected]_12-[protected].pdf
________________________________________
ShopClues Support, Apr 28, 9:14 AM:
Dear Customer,
Thank you for contacting ShopClues.com.
We sincerely apologize for the inconvenience caused.
Based on your request, we would like to inform you that we have forwarded your concern to our respective department. We request you to allow us some time to provide the resolution as soon as possible.
We appreciate your patience and understanding in this matter.
If you have any further concern or queries, feel free to contact our customer support team and we will be happy to assist you further.
Best Regards,
Amrit
Customer Support Team
ShopClues.com
________________________________________
Siny Sam, Apr 26, 8:03 PM:
This is a follow-up to your previous request #6638382 "Damaged/Tampered[protected]"
Dear Nickey
I received your mail on No reverse pick up from your company. The AC ( Air Conditioner ) returning to your office in New Delhi has to be arranged from my side. Can you once again check if any pick up is there from Cochin Kerala. I was shocked to see the amount Rs. 300 in maximum you would refund for returning AC to Clues Network (P) Limited, at New Delhi - 110061
Thereafter I tried calling you and got Sahil from your office online. He asked me to get a quote on courier charges and he would get it approved. I went to office of Gati to inquire the rates. The cost for sending the AC unit to New Delhi is Rs. 2750. Kindly approve this amount and revert back, so I can send the AC to you. This is taking too long. I have received the ac on Apr 11 and the same day I had reported the damage, and till date the same not collected and my money not refunded.
Also Please Note : I do not want any CLUESBUCK, or any other type of credit, ONLY Money back
Please keep in mind, I am returning this product because it was received in damaged condition. I could not use it. now I am put through a lot of trouble for returning the same. I need you to refund the total amount that I paid Rs. 24, 589 plus the courier charges of RS. 2750 = Total Rs. 27, 339
Please Note : Courier team is asking for following documents for them to accept the AC and to send through courier
1- Form 8 F Kerala Commercial taxes 2- Original Tax Invoice
Please reply back
Thanks...Sam
From: sam siny
To: ShopClues.com ; ShopClues.com
Sent: Friday, 15 April 2016 1:38 PM
Subject: [ShopClues.com] Re: Damaged/Tampered[protected]
Dear Team
I am most fed up with your service. This mail is further to my conversation with NIKKI RAJ. Sending 3 photos as requested. I received the AC on April 1th with damaged condition. I have informed on the same day and made more than 10 calls to your office for REFUND. Kindly send your team to collect the same and refund my money within 24 Hours.
With Regards
Siny Sam[protected]
----- Forwarded Message -----
From: ShopClues.com
To: Siny Sam
Sent: Tuesday, 26 April 20166:17 PM
Subject: NSS - courier chargingme more than Rs.[protected]
Cheers,
ShopClues Support Team.
[JPYLP8-3LLJ]
----- Forwarded Message -----
From: ShopClues.com
To: [protected]@yahoo.com
Sent: Tuesday, 26 April 2016 12:55 PM
Subject: Return Request for Order 89169136
Wholesale
Gifting Store
Offers
Download Our App
Hi Siny,
Greetings from Shopclues.com.
This is to notify that the return request for your order 89169136 has been accepted.
Here're your Order Details:
Order Date: 29 Mar 2016, 02:36 PM
Image Product Quantity Unit price Discount Subtotal
Voltas 1.5 Ton 3 Star 183 DYA/CYE/CY Split Air Conditioner White
Code: 88160037
Merch Ref: cac35 1 Rs.37, 620 Rs.13, 630 Rs.23, 990
Subtotal :
Rs.23, 990
Shipping Cost :
Rs.599
Total :
Rs.24, 589
Shipping Address:
Siny Sam
37 / 3075 D Azhakanthra Lane
Ponoth Road, Kaloor, Erankulam
Kochi, Kerala 682017
India
What happens NEXT?
- We are getting this checked and will share the timely communication on your registered contact details.
- Your purchase is 100% secure under Buyer Protection Rights.
You can also check MyAccount on ShopClues.com.
Need any help?
For further query, write to us at shopclues.com/support
Cheers,
Team ShopClues!
ShopClues Support, Apr 19, 12:07 PM:
Dear Siny,
Greetings from ShopClues.com.
We apologize for the inconvenience caused to you.
With reference to your order no. 89169136, we request you to fulfill the requirements as mentioned below and send it to us within 48 hours so that we may assist you accordingly.
1. Image of outer box with shipping label pasted and clearly visible.
2. Image of inner packaging and box.
3. Image of product clearly showing the damaged part / section.
Please note that your request will be forwarded further, once all of the above mentioned requirements are fulfilled.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Minakshi Yadav
Customer Support Team
ShopClues.com
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Way bill no :[protected] Order no:22300089