ShopClues.com Complaints & Reviews

I have odered htc battery before 4-5 dyas .today i got it and after inserting it i have notice that it is not working and the specifications that website has given is not same as in the product i got. so i want to return or refund it.because i already have discussed about return and refund policy to customer care and they have said if you have any problem regarding the product you can return and refund it after getting it

Hello good evening,
​ ​
Order number:​ 89581746

I order the htc mobile phone and order number for the same was 89581746 and same was delivered me. Unfortunately i open that product after 2 days and i shocked, i saw that mobile battery ​was missing in accessories. I wrote email to customer care and requested for replace the product, same was rejected from your end due two 2 days replace policy.

After 10 days now my mobile phone was not in working condition and from the same unable to call single calls, i am using reliance cdma sim and i think that their is problem with reliance network and i went to reliance web world to solve problem but they checked and replied that this phone is defective some hardware or software problem in the same, after hearing this think it was defective phone.

I feel very shame that i purchased this product from shopcluse and facing this type of problems. 1st battery was missed and 2nd mobile was defective.

I requesting you to look in this matter and replace the same. I[censored]nable to replace the same than i have option to file suit against you in the consumer court for selling defective product, cheating with customer, & harassment and your are liable for cost and consequences for the same.

Kindly do thew needful.

Thanking you

Regards/-
​jyotsna gada​-[protected]

Order no. 89934362 for 5 pcs non-stick induction safe cookware but it is not induction base because of there is no induction plate at the bottom of the cookware set. It is plane cookware set . Pls. Replace this set and send induction base 5 pcs non-stick cookware. It is very light cookware set. It is not strong, it is normal cookware set. Pls. Again request you, send induction base 5 pcs non-stick cookware set.

I have ordered amiraj stainless steel kitchen press code: 83864861 merch ref: ab - 135 (Kitchen press) from shopclues and my ordered id is 90439791on 20 april 2016. I recived defective product. Ur statement in product detail...Dat it is of 1 kg is wrong...It is only 1/2 kg nd name of product amiraj is not on the product..
Product defective customer care not work

Hi

My order no : 90025756
I already given a complain to your customer support that my product has been not delivered but its showing delivered on your app and the executive given a ticket i'd 6712537 two days before still nothing happen for me. I got a call from your couriers department yesterday also still they are asking me the product delivered or not even they don't know about the product status. As a customer still how many days i need to wait for your mistake. I need a proper reason for the delay of delivery and i need a proper tat for the product delivery... Waiting for your reverts asap

Sent via yu


Rgds,
Shaik abdul khader
[protected]

It is very worst experience with shop clues that delivery has not been performed even after 15 days of booking
and the most pitiful thing is that it (delivery) has been confirmed by the shop clues by sms and email. Even clue bucks has been
alloted by the shop clues. I have already registered a complain with customer care two days before yesterdays but still no reply, no action
has been taken. It is the worst experience I ever had with any on line company. Pls. take the action otherwise I have no option except
to take this matter to consumer court.
Order no[protected], 3 bra pack.
Mamta Sinha.
w/o Manish Sinha.

I had booked the product Code[protected] for Oricom Foot Wear by payment of Rs 399/- in advance through Credit Card.The product booked was White and Black and no name has been written on the body of the footwear. But on receipt of the product I find that the product is of White and Blue colour .The soul of the article is very thin guage.The name Honda and SKR has been on each side of the product even if on the soul.I had requested to change the product to deliver the original product booked 2 days back.But no step has been taken by the company.

I am ordered an product 8 April but delivery date 18 April after some delay they said we will promise you to 30 april i said ok after then they replaid me your product is returned we will refund you in 10 days they are such fool they just doings timepass for evey one worst ever shopping site 👎👎👎👎👎👎👎👎👎
My email is [protected]@gmail.com
Phone [protected]

Hai sir my name is boopathy Apr 17 2016 formal belt order now so i want not to delhiverd in my address my order number is 90276630 please belive me Apr 17 2016 allen cariee formal shoes order number is 90276633 order now its delhiverd in my address but formal belt order number is 90276630 not delhiverd but delhiverd successfully coming the my phone but not delhiverd in my address

Hi
I ordered a sony bluetooth headphone online, when i got this stuff it was working properly, after couple of month it stuck, then i went to sony service center they asked me for bill and i have shown invoice, they replied this is not valid they are not our seller. My money got waste i call so many time on there cc but no one is ready to help. No reply ..!!
Shop clues is a fake site.

To,
Clues network pvt. Ltd.
Building no. 112, sector - 44, gurgaon, haryana 122001
Tel[protected]
Sir,
I have ordered a labtop-hp-notebook 15-ac-122tu i3 5th gen 4gb ram/ 1tb hdd dos (Silver) from shopclues.com on 13-april-2016 vide order no[protected], product was delivered on 21-april, 2016 with sl. No-cnd60432f9, product model no-n8m18pa as per shopclue.com. As it is a dos mechine, while going for installation of operating system on 23-april, it have shown no hard disk. Immediately hp customer care was informed vide case no-[protected], and shopclue.com was informed with request to extend return time to another two days. On 25-april-2016, hp engineer has opened the labtop infront of me to see that hard disk is missing and some screw was missing. Photo was taken. Immediately shopclue.com was contacted who advised to return the same online process which was done. On[protected] i was informed online that return request was declined as part missing policy have to be informed within two days. But it is a defective labtop which can’t be used without hard disk which has 10 day return policy. By seeing a labtop, can you tell me that which internal part was missing? So it is a defective labtop rather than a missing parts. Pl help me to get a replacement.

Pradipta kumar lenka,
H/o:- asit baidya, bururpat, khagrabadi, near durga mandap, coochbehar, west bengal-736101
Mobile-[protected]
Detailed events
I have picked up the courier from courier office. At the time of pickup the outer white polythene cover was intact without any opening sign (Photo-2 and 3). You can still see that initial glue paste is still intact. After cut opening the outer white poly pack, i found the cartoon box is wrapped inside polythene bubble wrapper as seen in photo-4 and 5. The inside cartoon was open and only sealed by celluloid tape as in 6, 7, 8 and 9. After opening the cartoon, i have seen the labtop wrapped on transparent polythene inside a thermo coal as in photo-14 and 15. I have tried to install the operating system, but it was time and again showing “no hard disk”. So i have decided to call hp engineer on saturday 23rd april. Hp engineer has come on monday, 25th april. The first interpretation of hp engineer was that some body has opened the labtop as there was gap between black and silver casing as given in photo-12 and 13. Then he tried to open the labtop from bottom. He was surprise to see that one screw was missing from bottom (Photo-10 and 11), this was highlighted by hp engineer in its report photo-1. Photo was taken jointly by hp engineer and me. Then he have open the bottom casing to see that hdd was missing (Photo-16 & 17) taken jointly. Job report was written by hp engineer.

Pradipta kumar lenka,
H/o:- asit baidya, bururpat, khagrabadi, near durga mandap, coochbehar, west bengal-736101
Mobile-[protected]

Dear sir/madam
My first experiences with you is very bed,, i have placed one order on12th april 2016, but till date not received.

I have mail on 21st april 2016 to courier office but no satisfactory answer recived.
I will not recommend to my friend circle for purchase anythig from shopclues on line marketion,, i am regular customer of amazon, flipkart but there service is very good.


I am filing case in cosumer court

Order number is[protected]


Regards
Sanjiv k sain
[protected]

I have not got my product, why it is showing delivered
I have not got my product, but it is showing delivered
ask to wait 48 hrs by customer care

i am trying to call courier company number but no response
sir

i have ordered a product from shopclues of Samsung Galaxy J7 mobile on 23.04.2016 they dispatch by 24.04.2016. then till today it is undelivered. they are saying it is delivered. then i tried shopclues over phone they didnot responds. i have given email still they donot responds.
i have already paid the said amount by creditcard. now i am unable to track what i will do. so please help

from
deepak kumar
[protected]@gmail.com

I was planning to buy a ac from your valuable online store. But i was not confirmed, so i havn't completed my purchase.
After Some time i got a call from Mr. Vishal Sharma, He has given me two discount vouchers worth Rs.350 each and assured me for free installation.
After That i have placed my order.

When delivery was completed, Panasonic people are asking for Rs.1000 for installation.

When i called customer care, Mr. Alok your representative relied nothing satisfactorily, moreover, refused to lodge complaint, even after keeping me on hold for 25 mins.

Next day, samething was done by two more executives, Mr. AAKassh and Deepak Kumar.

Whether we can't even complain after buying things from Shopclues.

Just let me know its a selling or fraud.

Whether its a shopping site

I ordered product with order no 89701783 on 07 apr 2016 of 180 rs. And i did not received product yet and they marked status as order "completed", support staff is not behaving properly. Please do needful. Thanks in advance for your favorable reply.

Product url :- http://www. shopclues.com/set-of-5-adorable-kids-100-cotton-contrast-side-panel-lower-pyjama...⇄ Html

I had purchased videocon vae183 chill mate direct-cool single-door refrigerator (170 ltrs, 3 star rating, burgundy red) from shopclues.com

Order no. 86826180 dated 01.03.15

Seller did not provided bill /invoice with product.

Now they are refusing to provide bill/invoice.

Due to unavailability of bill i am unable to avail manufacturer warranty.

Shop clues online website: i purchase this product. Having big white dot in monitor. This product is manufacturing defect. I complaint[protected] product return request, no response till now, i complaint somany time, i call somany times, i send messages somany times but no response. Model: aoc 20" led e2070swn monitor, order number 89509393, this monitor screen problem, return id: 2773240

Blu dart waybill no : [protected] reference no : 90052703
Pickup date 14 april 2016
From gurgaon
To new delhi
Status shipment delivered
Date of delivery 16 april 2016
Time of delivery 11:09
Recipient sandeep
Status and scans
Location details date time *
Waybill no : [protected]
Vasant vihar shipment delivered 16-apr-2016 11:09
Vasant vihar shipment out for delivery 16-apr-2016 08:22
Vasant vihar delivery attempted-premises closed 15-apr-2016 15:00
Vasant vihar shipment out for delivery 15-apr-2016 08:45
Vasant vihar shipment arrived 15-apr-2016 07:38
Vasant vihar canvas bag arrived at delivery loc 15-apr-2016 07:37
Gopinath bazar hub shipment further connected 15-apr-2016 05:57
Gopinath bazar hub canvas bag received as overage 15-apr-2016 02:10
Cod processing centre ii shipment further connected 15-apr-2016 01:40
Cod processing centre ii shipment arrived 14-apr-2016 20:37
Cod processing centre ii shipment picked up 14-apr-2016 15:20

Not received my laptop light please do the urgent action.

Dr, mahesh c. Kaushik
[protected]
[protected]

Respected sir i am order spy pen hd camera with expendeble storage on (Cod) which's order no.Is[protected]Tracking no.S[protected] is deliverd 22/04/2016. When i checked spy pen hd camera it's not capturing any vedio and photo's. Please change my product. Or resolve issue regarding vedio and images recording.I shallbe very thankful to yoy for this act of kindness
Contact:-[protected]

I ordered 5 in 1 air sofa cum bed air lounge inflatable[protected] on 28 jan but it was cancelled due to some issue with merchant then they generate new order on 10 feb which is 5 in 1 air sofa cum bed air lounge inflatable[protected] but now it's air pump is not working so i want to return it. The order which i placed have 6 months warranty but shopclue didn't give me the any specs confirmation of the new merchant product.
I call'd them from so many days and when executive pick my call and said that we will forward your call to senior level and after a long hold the call was disconnected automatically no answer from them.
I email them also but also no response.
I want to take a strict action against these type of fraud companies.