ShopClues.com Complaints & Reviews

Dear Sir,

I have purchased one AC as per below details from your site & installed few days back. But it is not working properly & not cooling even room after 5-6 hours.
Order No: 53035583 dated 22 May 2015
Date of Dly: 4th June 2015
Today i seen its booklet (attached) received without any dealer name & stamp. Plz confirm whom i contact for its repair / service for good working.
Your early reply & action will be highly appreciated.

Thanks & Regards

Surinder Mohan Sharma

On 03.04 2016 I paid money and purchased a Air cooler at the cost of Rs.7998 .But after 13 days it was delivered in damaged condition .I sought return and refund of amount .But they wanted photos of the damaged product.That also I sent .They wanted time.But again they said they need some more photos.I refused as my money is locked up for more than 15 days.I sent mail to take back the damaged product and return of my money.But they are simply keeping quite with out any reply inspite of my repeated mails .Unfair trade practice and deficiency of service on their part is not taken care of.

Dear sir,
I booked purse via order number 90518084. But you debited the fund two times from my account. I've proof of that. Please refund my fund and deliver my desired item asap. Booked item one but debited history two... Why...????
Details are as follows:---

An amount of 334 inr has been debited to a/c no xxxxxxx1013007 by pos transaction. On 22-apr-16 17:10:15 now clear balance is credit inr 5313.39

An amount of 334 inr has been debited to a/c no xxxxxxx1013007 by pos transaction. On 22-apr-16 17:12:26 now clear balance is credit inr 4979.39


Please refund my amount otherwise i'll file case against your company.

Regards
Indu choudhary

I am extremely disappointed with their service. After calling thousand times also they are not giving back the money.

Refund for order no. 82666492 & 83587465

Hope to see some action against them.

Dear sir,
I booked product in pink colour, but in my mail i'd (In your received mail) product colour shows black. So please do needful and short out my problem and send desired item. Details are as follows:---
Order number 90353001
Order date[protected]
Payment done online
Please deliver me my desired product.

Thanks and regards
Indu choudhary

My friend purchased one tv (Sony) from shopclues.com & company assured to send delivery on 19th of april-2016. For the product he paid rs 26591/-
His order no is 89944503 through carrier beacon surface. But still no delivery is there. Pl do needful in favour of him.

I ordered 12 pair stackable shoe rack from shopclues.com order no[protected], amount 427. I received order today noon, but i found the product in damage condition and use product which provided by shopclues.com. I want to refund my money back from shopclues.com

Return status: declined-sc legacy
2770326
Return
89404473
Order number
02 apr 2016, 05:14 pm
Order date
10 apr 2016, 05:52 pm
Return request date
Replacement
Action

Hitachi-window raw218kud (1.5t- kaze plus)
Selling price
Rs.23, 490
Quantity
1
Reason
Only product is damaged.
Mini

10 apr 2016
05:52 pm tdy i recived the my ac . And i open ac bo

Used product has been delivered . Product contains scratches . Small part of the product is broken . Low quality steel is been in the product . Packing is old and torn from all edges . Product contains blunt blades . Product colour is dull and contains black muddy patches on it . Worst product . Please replaces the product or give cash back as soon as possible.

Delivered – shopclues order 90146769 this is my shop clues delievery id... I bought asus zenfone 2 laser ze550kl 16gb - (6 months brand warranty)

Code: 86019911

Options: color: white
In ordered mobile my box item contained one headset... But received my parcel in that not having headset... In shop clues website not providing head set for this mobile i want that headset otherwise i will return my mobile

Dear shoplclues team

i have been inform you that i did request for replacement against order no. 90042189 because i received wrong size i should 34 size of pant but no buddy come for pickup the product i have ready available for pick up the product and now i did call on your customer care mr. deepak your executive told me that i have information that product not ready you have for pick up now i am very shocked without any call me how can give wrong information what the hell service i am very unsatisfied i humble request to you please arrange pick up today
thanks and regards
sohan lal
[protected]
order no[protected]

I have ordered moto g 3rd gen mobile that is delivered 16 of april but that is not mobile which is i've ordered, i ordered moto g 3rd gen 16 gb and you have delivered moto g 3rd gen 8 gb so i requesting to you that pls resolve my complain as fast as you pls pls pls my parents are angry to you,
And in hindi...
Mene moto g 3rd gen 16 order kiya tha jo ki deliver hua hai moto g 3rd gen 8 gb jisse mere gharwale pahut gussa h pls apse vinti h ki jald se jald ap mere mobile phone ko change kardo ya fir kuchh paise refund kardo iska camera bhi work nahi kar raha hai.Pls ap jald se jald change kara dijiye apki ati kripa hogi

On 04.04.16 i have ordered a rasna fruit plus 200 gms (Pack of 2- assorted flavours)
Code: 3457018.Via order no[protected].The shipment partner was aramex.My tracking no-[protected].

The product was not delivered by aramex to me in my location but shown in his site that delivered. This was an prepaid order of rs.105/- but still i am complaining repetedly but they have no reponse.

Shopclues grab my rs.105/-.It's a fraud company.I aware everybody to not purchase a single product whatever may be the amount to purchase from shopclues. It's a cheating co.

Hi,

I have received this shipment but parts are missing. Parts Benro Tripod T600EX worth Rs 2750 and DSLR Bag Free DSLR Tutorial DVD were free along this product. But these product were missing and not delivered to me. I want refund for missing parts as I would like to keep camera so request you to Pl do the needful for missing parts.
Order Number: 90161059
Return Number: 2788148
Product: Nikon D3300 with AF-S 18-55 mm VR Kit Lens II + AF-S 55-200 mm VR Kit DSLR Camera
Reason: Parts are missing

Date of incident : 19-Apr-2016

complaint url : https://shopcluescom.zendesk.com/requests

I ordered samsung 55" inch tv on 7th april 2016. Estimated delievry date was 18 april. But i still doesn't recieved my product. I m unable to track my order. Tracking details are not proper. Shopclues shows product arrived at uttarpradesh. Bt i m living in maharashtra.. On sevenhorses.In site they shows that product is arrived in maharashtra on 11th of april . Bt still i dosen't got it... I m scared by seeing lots of bad reviews. Bcs i purchached led tv for 90000 rupees.
They showed the beacon surface is courior service.. I m totally confused now.
Please help.

This is keerthi chand
I placed an order in shopclues.com on 20/03/2016 with order number 88575749 for universal white adapter with usb cable.I got wrong product and i placed a return request but the money has not been returned from shop clues.I have sent all the details regarding the bank account and screen shots of my bank account .Please help me regarding this iissue. And i got a call from shop clues on 17/04/2016 with the number [protected] from shop clues stating that u will receive money in next five minutes.

I have provided all the account details.At that time 1500 rupees has been debited from my account.The executives told that u will get a refund of 1500 and 182 rupees to ur account in 24 hours .I haven't received the amount till now. Please take action on this.

My bank account statement is showing that 1500 rupees has been debited for paytm.

Dear Dear Sir,

My item not yet delivered at gadarwara . please track at your end and inform me.
If the item will not reach to my address so that i will got to consumer forum and will book complaint against to you.

Thanks
Amit Tiwari

[protected]

Hello,

I had placed order for ovastar air cooled (3705) on 2nd of april but received 3714 model today, that to product in worst condition. No one can use that product.

Estimated delivery was on 12th of april but i didn't receive. Called customer care they gave a promised date on 15th april but i didn't receive the product. Again called on 16th april and spoke a person called rohith n he told he is the manager and he also promised that it would be delivered on the same day evening within 7p.M but i didn't receive. I found the number of transit i.E. Tci xps they told it will delivered n they were co-operative and delivered the product on the same. Tci xps was much better in dere customer service compared to shopclues.

Had a very bitter experience with shopclues. I never would suggest shopclues to anyone. You guys have irritated me to the core. Shame on ur part u troubling people so much.

Now i want to return this blady cooler and when i request for return they are tell that pick up is not dere for this address. What non sense when they can deliver it why can't they pick it up.

Seriously i no one can give customer service like amazon and flipkart.

Now kindly arrange for pick n replacement.

I have ordered a samsung evo 32gb micro sd card class 10 online from shopclues.com. The sd card doesnot work at all. This shopping site has fooled me by giving me a damaged sd card. Iurgently need a replacement for the damaged one.
How can a leading online shopping site do such a cheap work? I hope my problem will be solved soon or else i will have to take legal action against the company for selling defective products.

Order number[protected]

Original order number[protected] dated 5th April 2016.

The product was delivered by Rajkot Vendor but the product was open and the password was used by someone before. My escan renewal did not accept the password. It was a fraud by the vendor.

Returned the product and asked for a refund. Instead of refund, they are sending the product again. They did not cancel the order again. New order number is 90136015.

The shopclue customer service is horrible. Most of the time not reachable and does not reply to emails. SMS link gives an option to cancel the order but practically it did not happen even after trying 20 times. Called up their number and wasted a lot of money in STD call but they said can not cancel the order.

How do I make a police complain about this.