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ShopClues.com Complaints & Reviews

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Updated: Nov 28, 2025
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ShopClues.com reviews & complaints page 169

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A
ashok masih
from Bengaluru, Karnataka
Apr 23, 2016
Resolved
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Address: 181133
Website: na

Dear Sir,

I have purchased one AC as per below details from your site & installed few days back. But it is not working properly & not cooling even room after 5-6 hours.
Order No: 53035583 dated 22 May 2015
Date of Dly: 4th June 2015
Today i seen its booklet (attached) received without any dealer name & stamp. Plz confirm whom i contact for its repair / service for good working.
Your early reply & action will be highly appreciated.

Thanks & Regards

Surinder Mohan Sharma
Aug 8, 2021
Complaint marked as Resolved 
ShopClues.com customer support has been notified about the posted complaint.
Dear ashok masih,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.
You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.
Dear ashok masih,

We are still awaiting your contact details/ complaint number. Request you to send in the same as this will help us resolve your issue at the earliest

Regards,
Godrej Appliances Team.
Dear ashok masih,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on[protected]/1800 – 225511.

Regards,
Godrej Appliances Team.
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    Neyamathullah Nisar Ahamed
    from Chennai, Tamil Nadu
    Apr 23, 2016
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    Address: 600017
    Website: www.shopclues.com

    On 03.04 2016 I paid money and purchased a Air cooler at the cost of Rs.7998 .But after 13 days it was delivered in damaged condition .I sought return and refund of amount .But they wanted photos of the damaged product.That also I sent .They wanted time.But again they said they need some more photos.I refused as my money is locked up for more than 15 days.I sent mail to take back the damaged product and return of my money.But they are simply keeping quite with out any reply inspite of my repeated mails .Unfair trade practice and deficiency of service on their part is not taken care of.
    ShopClues.com customer support has been notified about the posted complaint.

    Shopclues.com — Apple 4 tempered glass guard

    Cash on delivery
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      I
      Indu Choudhary
      Apr 22, 2016
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      Address: Sikar, Rajasthan, 332001

      Dear sir,
      I booked purse via order number 90518084. But you debited the fund two times from my account. I've proof of that. Please refund my fund and deliver my desired item asap. Booked item one but debited history two... Why...????
      Details are as follows:---

      An amount of 334 inr has been debited to a/c no xxxxxxx1013007 by pos transaction. On 22-apr-16 17:10:15 now clear balance is credit inr 5313.39

      An amount of 334 inr has been debited to a/c no xxxxxxx1013007 by pos transaction. On 22-apr-16 17:12:26 now clear balance is credit inr 4979.39


      Please refund my amount otherwise i'll file case against your company.

      Regards
      Indu choudhary
      Apr 23, 2016
      Complaint marked as Resolved 
      My complaint is not resolved yet.
      ShopClues.com customer support has been notified about the posted complaint.
      What do you by experience...???? Very bad experience... I booked one time but cut debited from my account two times...???? What's it...???? Refund my extra debited amount. I've proof regarding that. Is your company is fraud that debit amount from customer's account without any reason...???? This is not right with the customer and for the company too because company lost it's costumer's trust. So refund my amount.

      Shopclues.com — Fraud delivery, the delivering agency is asking to collect the material from his office 10 km away.

      Fraud delivery.

      I had made the payment online.

      The delivering agency is asking to collect the material from his office 10 km away.

      Shopclues.com — Power bank cheated

      This is Sony power bank of 10000 mah brought through SHOPCLUES. Com. But it had only smallest battery and 2 inches iron rod to feel it heavier. The SHOPCLUES is cheapest and cheatest online trader. Attached photo

      Complaint regarding order number 90518084 - Comment #2364752 - Image #0
      Not resolved yet...
      Fraud company...
      Cheat customers...

      order number 39437133 is not deliver to me

      i am not received the product yet but the status in shopclues.com that it has been delivered, pls do the needful action in this regard

      never order on shopclues

      U will b getting all the damages dont order on shopcluescnever pl..

      Fraud Advertisement on Android apps

      Today on Android Apps of www.shopclues.com an exclusive deal is shown worth Rs.129/-. But when I click on that product the price flourishes to Rs.249/-. This shopclues company is probably fraud. Take actions against them.

      Delay in order delivery

      My order numbers are 19559571, 19559577, 19559581. I order on 31 Aug 2014 and estimated Delivery Between: Tue 5 Sep and Wed 6 Sep 2014. But still I am getting any product.
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        S
        Swati K.
        from Delhi, Delhi
        Apr 22, 2016
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        Address: Mumbai City, Maharashtra, 400088
        Website: www.shopclues.com

        I am extremely disappointed with their service. After calling thousand times also they are not giving back the money.

        Refund for order no. 82666492 & 83587465

        Hope to see some action against them.
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          I
          Indu Choudhary
          Apr 22, 2016
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          Address: Sikar, Rajasthan, 332001

          Dear sir,
          I booked product in pink colour, but in my mail i'd (In your received mail) product colour shows black. So please do needful and short out my problem and send desired item. Details are as follows:---
          Order number 90353001
          Order date[protected]
          Payment done online
          Please deliver me my desired product.

          Thanks and regards
          Indu choudhary
          ShopClues.com customer support has been notified about the posted complaint.
          It doesn't deliver desired item.
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            S
            sanjay2701
            from Mohali, Punjab
            Apr 21, 2016
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            Address: 212404

            My friend purchased one tv (Sony) from shopclues.com & company assured to send delivery on 19th of april-2016. For the product he paid rs 26591/-
            His order no is 89944503 through carrier beacon surface. But still no delivery is there. Pl do needful in favour of him.
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              S
              Shiv Tailor
              from Gurgaon, Haryana
              Apr 21, 2016
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              Address: Gurgaon, Haryana, 122015
              Website: www.Shopclues.com

              I ordered 12 pair stackable shoe rack from shopclues.com order no[protected], amount 427. I received order today noon, but i found the product in damage condition and use product which provided by shopclues.com. I want to refund my money back from shopclues.com
              +1 photos
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                N
                Nikhil Sappal
                from Mohali, Punjab
                Apr 21, 2016
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                Address: Jalandhar, Punjab, 144003
                Website: SHOPCLUES

                Return status: declined-sc legacy
                2770326
                Return
                89404473
                Order number
                02 apr 2016, 05:14 pm
                Order date
                10 apr 2016, 05:52 pm
                Return request date
                Replacement
                Action

                Hitachi-window raw218kud (1.5t- kaze plus)
                Selling price
                Rs.23, 490
                Quantity
                1
                Reason
                Only product is damaged.
                Mini

                10 apr 2016
                05:52 pm tdy i recived the my ac . And i open ac bo
                +4 photos
                ShopClues.com customer support has been notified about the posted complaint.
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                  S
                  Siddhi Sakpal
                  from Mumbai, Maharashtra
                  Apr 21, 2016
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                  Address: Mumbai City, Maharashtra

                  Used product has been delivered . Product contains scratches . Small part of the product is broken . Low quality steel is been in the product . Packing is old and torn from all edges . Product contains blunt blades . Product colour is dull and contains black muddy patches on it . Worst product . Please replaces the product or give cash back as soon as possible.
                  ShopClues.com customer support has been notified about the posted complaint.
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                    I
                    indupriyajay
                    from Bengaluru, Karnataka
                    Apr 20, 2016
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                    Address: 600073
                    Website: shopclues.com

                    Delivered – shopclues order 90146769 this is my shop clues delievery id... I bought asus zenfone 2 laser ze550kl 16gb - (6 months brand warranty)

                    Code: 86019911

                    Options: color: white
                    In ordered mobile my box item contained one headset... But received my parcel in that not having headset... In shop clues website not providing head set for this mobile i want that headset otherwise i will return my mobile
                    ShopClues.com customer support has been notified about the posted complaint.
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                      S
                      sohanlal06
                      from Gurgaon, Haryana
                      Apr 20, 2016
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                      Address: New Delhi, Delhi, 110034
                      Website: www.shopclues.com

                      Dear shoplclues team

                      i have been inform you that i did request for replacement against order no. 90042189 because i received wrong size i should 34 size of pant but no buddy come for pickup the product i have ready available for pick up the product and now i did call on your customer care mr. deepak your executive told me that i have information that product not ready you have for pick up now i am very shocked without any call me how can give wrong information what the hell service i am very unsatisfied i humble request to you please arrange pick up today
                      thanks and regards
                      sohan lal
                      [protected]
                      order no[protected]
                      ShopClues.com customer support has been notified about the posted complaint.
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                        S
                        Shorya verma
                        from Delhi, Delhi
                        Apr 20, 2016
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                        Address: Meerut, Uttar Pradesh, 250004
                        Website: shopclues.com

                        I have ordered moto g 3rd gen mobile that is delivered 16 of april but that is not mobile which is i've ordered, i ordered moto g 3rd gen 16 gb and you have delivered moto g 3rd gen 8 gb so i requesting to you that pls resolve my complain as fast as you pls pls pls my parents are angry to you,
                        And in hindi...
                        Mene moto g 3rd gen 16 order kiya tha jo ki deliver hua hai moto g 3rd gen 8 gb jisse mere gharwale pahut gussa h pls apse vinti h ki jald se jald ap mere mobile phone ko change kardo ya fir kuchh paise refund kardo iska camera bhi work nahi kar raha hai.Pls ap jald se jald change kara dijiye apki ati kripa hogi
                        +1 photos
                        ShopClues.com customer support has been notified about the posted complaint.
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                          S
                          subrata5523
                          from Kolkata, West Bengal
                          Apr 20, 2016
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                          Address: 722101
                          Website: www.shopclues.com

                          On 04.04.16 i have ordered a rasna fruit plus 200 gms (Pack of 2- assorted flavours)
                          Code: 3457018.Via order no[protected].The shipment partner was aramex.My tracking no-[protected].

                          The product was not delivered by aramex to me in my location but shown in his site that delivered. This was an prepaid order of rs.105/- but still i am complaining repetedly but they have no reponse.

                          Shopclues grab my rs.105/-.It's a fraud company.I aware everybody to not purchase a single product whatever may be the amount to purchase from shopclues. It's a cheating co.
                          ShopClues.com customer support has been notified about the posted complaint.
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                            Pushpendera Singh Chouhan
                            from Kolkata, West Bengal
                            Apr 19, 2016
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                            Address: Gurgaon, Haryana, 122001
                            Website: www.shopclues.com

                            Hi,

                            I have received this shipment but parts are missing. Parts Benro Tripod T600EX worth Rs 2750 and DSLR Bag Free DSLR Tutorial DVD were free along this product. But these product were missing and not delivered to me. I want refund for missing parts as I would like to keep camera so request you to Pl do the needful for missing parts.
                            Order Number: 90161059
                            Return Number: 2788148
                            Product: Nikon D3300 with AF-S 18-55 mm VR Kit Lens II + AF-S 55-200 mm VR Kit DSLR Camera
                            Reason: Parts are missing

                            Date of incident : 19-Apr-2016

                            complaint url : https://shopcluescom.zendesk.com/requests
                            +1 photos
                            ShopClues.com customer support has been notified about the posted complaint.
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                              G
                              Gitesh19
                              Apr 19, 2016
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                              Address: Thane, Maharashtra, 401305
                              Website: shopclues.com

                              I ordered samsung 55" inch tv on 7th april 2016. Estimated delievry date was 18 april. But i still doesn't recieved my product. I m unable to track my order. Tracking details are not proper. Shopclues shows product arrived at uttarpradesh. Bt i m living in maharashtra.. On sevenhorses.In site they shows that product is arrived in maharashtra on 11th of april . Bt still i dosen't got it... I m scared by seeing lots of bad reviews. Bcs i purchached led tv for 90000 rupees.
                              They showed the beacon surface is courior service.. I m totally confused now.
                              Please help.
                              ShopClues.com customer support has been notified about the posted complaint.
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                                vamsikeerthi
                                from Mumbai, Maharashtra
                                Apr 19, 2016
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                                Address: Guntur, Andhra Pradesh, 522007
                                Website: shopclues.com

                                This is keerthi chand
                                I placed an order in shopclues.com on 20/03/2016 with order number 88575749 for universal white adapter with usb cable.I got wrong product and i placed a return request but the money has not been returned from shop clues.I have sent all the details regarding the bank account and screen shots of my bank account .Please help me regarding this iissue. And i got a call from shop clues on 17/04/2016 with the number [protected] from shop clues stating that u will receive money in next five minutes.

                                I have provided all the account details.At that time 1500 rupees has been debited from my account.The executives told that u will get a refund of 1500 and 182 rupees to ur account in 24 hours .I haven't received the amount till now. Please take action on this.

                                My bank account statement is showing that 1500 rupees has been debited for paytm.
                                ShopClues.com customer support has been notified about the posted complaint.
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                                  A
                                  akshayt182
                                  from Indore, Madhya Pradesh
                                  Apr 19, 2016
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                                  Address: 487551

                                  Dear Dear Sir,

                                  My item not yet delivered at gadarwara . please track at your end and inform me.
                                  If the item will not reach to my address so that i will got to consumer forum and will book complaint against to you.

                                  Thanks
                                  Amit Tiwari

                                  [protected]
                                  ShopClues.com customer support has been notified about the posted complaint.
                                  Shopclus giving bad product to customer and not a clue to registered complaint through mail or call if shopclus will not solve my problem so that I will go to consumer forum
                                  Amito tiwari
                                  Dear sir
                                  I received my item but while I play the item it is not playing means no any volume occurs. I request to you please return my item and send it in ok condition
                                  Thanks regards
                                  Amit tiwari
                                  Dear sir
                                  I received my item but while I play the item it is not playing means no any volume occurs. I request to you please return my item and send it in ok condition
                                  Thanks regards
                                  Amit tiwari
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                                    M
                                    Madhuri Soma Shekar
                                    from Gurgaon, Haryana
                                    Apr 19, 2016
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                                    Address: Chennai, Tamil Nadu, 603204
                                    Website: Shopclues

                                    Hello,

                                    I had placed order for ovastar air cooled (3705) on 2nd of april but received 3714 model today, that to product in worst condition. No one can use that product.

                                    Estimated delivery was on 12th of april but i didn't receive. Called customer care they gave a promised date on 15th april but i didn't receive the product. Again called on 16th april and spoke a person called rohith n he told he is the manager and he also promised that it would be delivered on the same day evening within 7p.M but i didn't receive. I found the number of transit i.E. Tci xps they told it will delivered n they were co-operative and delivered the product on the same. Tci xps was much better in dere customer service compared to shopclues.

                                    Had a very bitter experience with shopclues. I never would suggest shopclues to anyone. You guys have irritated me to the core. Shame on ur part u troubling people so much.

                                    Now i want to return this blady cooler and when i request for return they are tell that pick up is not dere for this address. What non sense when they can deliver it why can't they pick it up.

                                    Seriously i no one can give customer service like amazon and flipkart.

                                    Now kindly arrange for pick n replacement.
                                    +6 photos
                                    ShopClues.com customer support has been notified about the posted complaint.
                                    Hi,
                                    I had registered complaint before regarding air cooler. ShopClues now replied, I hav received wrong product and damaged product I requested for return, they r telling me that there is no pick up for my address. When I called them, they are telling delivery is different courier partner n pick up us different partner so there is no pick up. If they had sent me proper product why should I return it. And product is in worst condition it is broken, fan us broken, no screws given, no swing. Horrible, no respect for my money. They don't give proper response to customer and they see everything to there comfort. I'm really fedup of them. Kindly take actions on them and please resolve my issue. It's my humble request kindly help me.

                                    Regards
                                    Madhuri
                                    [protected]

                                    Worst customer service and worst product received - Comment #2365440 - Image #0
                                    Worst customer service and worst product received - Comment #2365440 - Image #1
                                    Worst customer service and worst product received - Comment #2365440 - Image #2
                                    Hi,

                                    (Continuing)
                                    I cannot bare the courier charges. Shopclues refund courier amount upto 300rs in the form of cluesbucks. I can't take all these bull. Mistake is from dere side they hav resolve it. Kindly tell them arrange for pickup.
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                                      Maňash K Daž
                                      from Siliguri, West Bengal
                                      Apr 19, 2016
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                                      Address: Sonitpur, Assam, 784176
                                      Website: www.shopclues.com

                                      I have ordered a samsung evo 32gb micro sd card class 10 online from shopclues.com. The sd card doesnot work at all. This shopping site has fooled me by giving me a damaged sd card. Iurgently need a replacement for the damaged one.
                                      How can a leading online shopping site do such a cheap work? I hope my problem will be solved soon or else i will have to take legal action against the company for selling defective products.

                                      Order number[protected]
                                      ShopClues.com customer support has been notified about the posted complaint.
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                                        manoj2020
                                        from Mumbai, Maharashtra
                                        Apr 18, 2016
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                                        Website: shopclues.com

                                        Original order number[protected] dated 5th April 2016.

                                        The product was delivered by Rajkot Vendor but the product was open and the password was used by someone before. My escan renewal did not accept the password. It was a fraud by the vendor.

                                        Returned the product and asked for a refund. Instead of refund, they are sending the product again. They did not cancel the order again. New order number is 90136015.

                                        The shopclue customer service is horrible. Most of the time not reachable and does not reply to emails. SMS link gives an option to cancel the order but practically it did not happen even after trying 20 times. Called up their number and wasted a lot of money in STD call but they said can not cancel the order.

                                        How do I make a police complain about this.
                                        ShopClues.com customer support has been notified about the posted complaint.
                                        Im purchasing calsen n4 mobile phone. But not good condition in mobile phones . Please change the mobile phone. Networking problem in mobile phone.i don't like the mobile phone. Im paid in 1568 so pls send the good condition mobile phone
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